We booked a double room, “annex building This did NOT adjoin the Hotel, some 50 meters from the hotel, totally separate on a main artery, allot of traffic noise, ands major construction next door. The walls are paper thin, making it impossible to sleep with the late-night partiers. Having travelled Europe for 3 months, this was our WORST hotel experience, by far. In a telecom the day before, I advised we would arrive between noon and 1pm, and she said fine. Upon arrival we were informed that the check in was 2.30pm. We waited. Also, we were told to GPS to Piazza Marconi and follow the signs to Hotel Duomo. We were blocked by a van unloading goods, so I trekked up the narrow lane to finally reach the hotel and was met by the Hotel owner at the front desk, explaining we were unable to reach the hotel! After the van finally left, the Owner asked if we wanted to park the car at added cost, on his property near the hotel. Having checked into the annex, and driving from Elba, we decided to take a nap which was impossible with construction underway right next to our room. We cannot believe the audacity of any hotel to take a booking with ongoing construction next door. We were unable to call the Hotel front desk, as there was no telephone in the room. We chose this hotel based upon excellent location, next to the Duomo, and high ratings. We cannot understand the high ratings! Although we had paid for breakfast, we chose to leave. We would NEVER stay here again.