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Reviews of Casey Key Resorts - Mainland

3 out of 5
Casey Key Resorts - Mainland
1650 South Tamiami Trail, Osprey, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 535 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 57 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

MARIO

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing Nicole at the front desk was very lovely and treated my family and I like family including my pup. 5 stars go out to her. Food was great the chef knows how to throw it down in the kitchen. Dorene was excellent also taking my breakfast order she’s a very nice lady. Room was very clean the bed could be a little More comfortable had to wrestle with the mattress at night to find the right spot lol. But besides that I give the hotel overall a 4.0 everything was great. If the bed would have met my expectations would have been a 5. But if you thinking of booking don’t hesitate it’s a great hotel. I’ll be back.
Stayed 1 night in May 2024

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Room never received house keeping service between the 2 nights stay
Stayed 1 night in May 2024

6/10 Okay

Carlos

Traveled with partner
Liked: Staff & service
The property is on, it needs to be upgraded
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was amazing. Clean rooms, great pool and great location. My only complaint was the personalities of some of the staff. Tiki Hut bartender and front desk staff seemed very grumpy.
Stayed 2 nights in May 2024

6/10 Okay

Yusbely

Traveled with family
I didn't like it, they moved us to a room that was in the back of the hotel literally, It looked like a motel, because I brought my dog ​​extra to that I had to pay 56 dollars for the dog, but it's not worth the room because it's like staying in a motel If you are going to travel, it is preferable that you do not take the dog, if your idea is to stay in the hotel that is a good stay for you. On the staff there is a lady who can barely use the computer or get her keys out of the envelope because of how extremely long her nails are. It was only one night but she would not return to this hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Yusbely,We are sorry to hear your experience was not up to your standard, we do charge a standard 50 pet fee and all the pet friendly rooms are located in the Parkside building. The pet fee is because the room requires extra attention, and deep cleaning. We kept all pet owner in the back building because the rooms are more spacious, and they are tile floor.

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. Nice pool and restaurant.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Jeanine!Thank you for you feedback and commenting on our lovely staff!We would love for you to come back for another visit!

10/10 Excellent

john

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT pool and Tiki Bar
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Hello JohnThank you for you feedback! and yes, we also love our pool and Tiki bar

10/10 Excellent

Arianne, Toronto

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is super well located, close to Walgreens, CVS, restaurants and supermarkets. The hotel itself is very cute! The pool area is simple but very charming. Room was very clean and had a great shower. Check in was very fast. Enough space to park your car without a problem. Loved my experience!!
Stayed 1 night in Apr 2024

8/10 Good

Hedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Hello Hedy,Thank you for you respond! and we hope to see you again!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reported that my room smelled like fish upon checkout and the manager gave me a free night for a future visit. The staff was great. The property was quiet. Housekeeping was awesome. I’ll definitely boom here again.
Stayed 5 nights in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked thevtiki bar and pool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Stayed 1 night in Mar 2024
Response from hotel management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 Good

Lisa

Traveled with group
Liked: Staff & service
We stayed here for the 2nd year, as an overnight stop to breakup a long haul to The FL Keys. Customer service at restaurant by the pool was fantastic. Same waitress as last year. She was delightful and attentive! Food is good. The property needs to be dusted more throughly. Always an issue that I notice but better this year. The pool is so inviting… makes me want to come back at stay long enough to get in!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

2/10 Terrible

Carlo

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience. Worst stay ever. Staff and security very unprofessional, they made our stay extremely unsafe and stressful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casey Key Mainland is a hidden gem. We upgraded our room when we arrived to the pool walkout. So worth it.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 5, 2024
Dear Robert,Thank you for sharing you wonderful experience with the upgrade. We cant wait to see you soon again.

10/10 Excellent

Daniel, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Roberto, Milwaukee

Stayed 1 night in Feb 2024

8/10 Good

Veronica

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a Parkside room, and loved the outside entry feature. Clean, nice comfy room with tile floors
Stayed 3 nights in Mar 2024
Response from Aline on Apr 2, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Casey Key Resorts. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

babe grace

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and the place was relaxing
Stayed 2 nights in Mar 2024
Response from Aline on Apr 2, 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Casey Key Resorts. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

6/10 Okay

Glenn

Booked a garden view room, garden was across from parking lot. Had to ask for toilet paper, towels and soap. Never cleaned room after 3 days got quite sandy. One would think after going to front desk daily they would restock room. The pool, tiki bar and restaurant great! Food very good. Location good, convient to many beaches.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay and they let us check in early after traveling all through the night , was perfect . Thank you
Stayed 1 night in Mar 2024
Response from Aline on Apr 2, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean rooms, great rate, close to Sarasota and beaches.
Stayed 1 night in Mar 2024
Response from Aline on Apr 2, 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

6/10 Okay

Marzena

Traveled with family
Very small rooms
Stayed 7 nights in Mar 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Aline on Apr 3, 2024
Thank you. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Adhara

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Kristin

Traveled with family and small children
Disliked: Staff & service, amenities
The bartenders and staff seemed preoccupied with understaffing and back of the house issues.
Stayed 3 nights in Mar 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that you have your own beach with chairs and umbrellas also i have say the shuttle driver was such a great guy he worked the weekend shift thanks for everything we will see you next year
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
Hello James,Thank you for the kind words. We are glad you had a great time. We cant wait to see you next year.

8/10 Good

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with the hotel overall, the tiki bar, pool area and reception were very nice . Our room was clean and spacious but it was not a garden view, backed up to the parking lot which was lit at night leaving our room lighter than we like for night time. Regardless we would stay again.
Response from Hotel Management on Mar 30, 2024
Hello Jodi,We are super happy to hear your kind words. We are working hard to fix any minor issues that affect our guest stays. Come and see us again soon.Thank you

2/10 Terrible

Strawberry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was cockroaches in my room and water bugs. I had to check out early.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Strawberry Party,We are sad to hear about your experience. We tried to call you few times, but no answer. Please feel free to contact me directly if you want to discuss further your experience.Thank you,Mo Nabili, Resort Manager

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
We appreciate your business Seth. Thank you

6/10 Okay

Sonia

Traveled with family
Not a high end property, but not low end either. Pool area was nice with nightly live music.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Sonia,We would like to hear what can we do to make it better for our future guests.

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Thank you Kimberly, We are glad you had a great stay.

8/10 Good

Art

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and polite
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
Hello Art,Thank you for your feedback. Come and see us again

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! It’s super cozy and has a great bar by the pool!!! Live music at night and delicious food!! We will be coming back!
Response from Hotel Management on Mar 24, 2024
Thank you Calvin, We really appreciate your kind words. We cant wait to see you again.

8/10 Good

Robbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you Robbi

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 nights in March 2024, enjoyed it very much. Great staff, clean, excellent
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Hello Jaime, Its so nice to hear you enjoyed your stay. Come and see us again soon.

8/10 Good

Frank

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit disappointed bc the $50 pet fee per night. Service dogs have better hygiene than some humans. I would of preferred buying some great food from Chef Rolfo than the pet fee. Ugh
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Frank,Im sorry to hear about your experience with our pet policy. Please feel free to contact me directly if you want to discuss further your experience.Mo,Resort Manager941-966-2121Thank you

10/10 Excellent

Pâmela

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you Pamela. We appreciate your business.

10/10 Excellent

Shayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing but great things to say about Casey Key Resorts. The staff and the service were absolutely amazing. The shuttle to and from the beach provided chairs, water, and towels. My flight was very delayed and the desk manager was kind enough to offer me a vacant room to shower and rest in while I waited for my late flight. It seems like a home away from home.
Response from Hotel Management on Mar 24, 2024
Dear Shayna,It was a great pleasure having you here with us. Thank you for the kind words. We cant wait to see you again soon.Thank you

10/10 Excellent

Angelica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and on-site dining option with updated pool area. Would stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Hello Angelica,We really appreciate your feedback. Thank you so very much

8/10 Good

James

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you James

10/10 Excellent

Tabra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Dear Tabra,We really appreciate your business.Thank you

6/10 Okay

Regina

Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 20, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for a better experience.

10/10 Excellent

Joseph F.

Liked: Cleanliness, staff & service, property conditions & facilities
Everything just beautiful...definitely will stay in the future!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
We are thrilled to hear you had an enjoyable stay Joseph. We are looking forward to welcoming you back soon.