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Reviews of Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area

2.5 out of 5
Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area
3000 Fairfield Ln, Ottawa, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 329 out of 531 reviews" "
Rating 8 - Good. 138 out of 531 reviews" "
Rating 6 - Okay. 32 out of 531 reviews" "
Rating 4 - Poor. 18 out of 531 reviews" "
Rating 2 - Terrible. 14 out of 531 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Page

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LR on May 11, 2024
Thank you for staying with us. We appreciate your feedback!! We hope to see you again when your travels bring you back to the area!

2/10 Terrible

Ken

Stayed 2 nights in Apr 2024
Response from LR on Apr 28, 2024
We are sorry you if encountered a problem on your stay with us. Please contact the hotel, with any issues you may have had, so that we can see if we can address the issue with our staff to make sure we can make your stay better in the future. Thank you for taking the time to leave a review and we hope you stay with us in the future.

10/10 Excellent

Billy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess (Kathy) made breakfast enjoyable chatting with all the hoteil guests and making sure you were not without anything to eat.
Stayed 1 night in Apr 2024
Response from LR on Apr 7, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Jenn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk worker Friday 3/29 (I'm really sorry I didn't get her name) was especially kind and helpful! We very much appreciated all of her help and hard work on a busy holiday weekend!
Stayed 1 night in Mar 2024
Response from GW on Mar 31, 2024
Thank you for taking the time to review and we hope to see you again!

10/10 Excellent

John, MICHIGAN CITY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LR on Mar 30, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Yaed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LR on Mar 29, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LR on Mar 18, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff exceed expectations!! Wow.
Stayed 1 night in Mar 2024
Response from Gena Wyatt on Mar 13, 2024
Thank you for the great review, we hope to see you again!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gena on Feb 25, 2024
Thank you so much for the great review, we are happy you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer service!!!
Stayed 4 nights in Dec 2023
Response from Gena Wyatt on Feb 7, 2024
Thanks so much for the great review, we hope to see you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a nice hotel with a clean room and comfortable bed.
Stayed 1 night in Jan 2024
Response from LR on Feb 4, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean, helpful staff, nice rooms
Stayed 1 night in Jan 2024
Response from Gena Wyatt on Feb 1, 2024
Thank you for the great review! We hope to see you again!

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Gena Wyatt on Feb 1, 2024
We appreciate the review and hope to see you when you are back in the area!

6/10 Okay

TIMOTHY

Traveled with partner
Disliked: Property conditions & facilities
Hot tub was down ad pool had no heater
Stayed 1 night in Jan 2024
Response from LR on Jan 15, 2024
We do apologize for the unforeseen issue, with the pool & hot tub, that you experienced during you're stay with us. We are waiting for the part to replace the heating element. I can assure this is an isolated issue. We hope you will give us a chance in the future and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice rest
the room was perfect and the location was near by to our activities. we would definitely stay again when in the area.
Stayed 1 night in Jan 2024
Response from LR on Jan 8, 2024
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

4/10 Poor

Amily

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
First off pool wasn’t working rather heaters wasn’t, we weeee told we could still use it being 30 outside wasn’t gonna happen. It was murky and were fluids with hair floating on top of pool so that was an extra no. Room had food pieces under bed room apparently wasn’t vacuumed, ac unit made vibration noises all night, and smells so we checked air filter and that’s why looks like it hasn’t been cleaned in a year. Bathroom was ok sink faucet you couldn’t barely turn on. And on top of that we had a pet and non refundable $50 deposit I assure you my dog was cleaner than the previous people who have stayed in that room. Breakfast attendant was amazing, cheerful and did a great job. Breakfast food was pretty good. All in all $170 for a night in a king bed room for the level of quality not worth it all. Next time we will keep driving and stay in another city.
Stayed 1 night in Dec 2023
Response from LR on Jan 8, 2024
We do apologize for the unforeseen issue, with the pool, that you experienced during you're stay with us. We are waiting for the part to replace the heating element, which is why we were making guests aware of the situation & giving them the option to swim with the water being cold. We will let maintenance know about the cleanliness of the pool, as well. Thank you for bringing it to our attention.We will also address our housekeeping team regarding the cleanliness of the room. We assure this is an isolated incident. We do hope you will give us another try if you are in the area again.

4/10 Poor

craig

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GW on Dec 31, 2023
Sorry to hear your stay was less than expected, we hope you will give us a chance in the future and we hope to see you again!

10/10 Excellent

Marissa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LR on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LR on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the highway. Very clean. Easy to adjust the temperature. The person setting up for breakfast was extremely nice.
Stayed 1 night in Dec 2023
Response from GW on Dec 26, 2023
Thank you for taking the time to leave a review, we hope to see you back again soon!

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from GW on Dec 26, 2023
We appreciate your review and hope to see you again, when your travels bring you back to our area!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I always take a short trip together for our birthdays each year. What a gem we found here at the Fairfield Inn, in Ottowa. Such friendly gals at the front desk! We got a warm greeting every time we entered or left the hotel! The breakfast was the normal hotel breakfast, but the ladies who take care of that area were beyond friendly and always cleaning up the tables and making sure all was in order. The manager, Rachel, was super friendly & helpful giving us lots of dinner and activity recommendations. We enjoyed the interactions with everyone and felt very much at home there. Easy check in and check out. We received an upgrade to a suite since we were celebrating our birthdays. We loved having the extra space to relax and have a glass of wine after a day of shopping. They even had cookies set out one evening and bottled water at the front desk for us to take with us when we left each day. Good old fashioned hospitality and a great place to stay!
Stayed 2 nights in Dec 2023
Response from Gena Wyatt on Dec 14, 2023
Thank you for choosing to spend your birthday with us! We hope to see you back again when you are in the area!

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from LR on Dec 12, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, friendly and service was quick. Kathy who served the breakfast was so very nice, conversation was polite and very friendly and helpful. The property is very clean and decorated nicely for Christmas!! We will definitely stay here again
Stayed 1 night in Dec 2023
Response from LR on Dec 11, 2023
Thank you for staying with us. We appreciate your feedback! We look forward to seeing you, again, when your travels bring you back to the area!

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and very pleasant, and the breakfast was generous. The cleanliness was top notch. The room was smaller than the photos indicated, and the mattresses were too soft, which made it difficult to get out of bed without falling. The bathroom could use a fan and more hooks.
Stayed 2 nights in Nov 2023
Response from Gena on Nov 29, 2023
Thanks so much for taking the time to review! We hope to see you back!

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2023
Response from LR on Dec 15, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and no one seemed like they were from other countries so very easy to understand and speak with. The decor and carpets seemed like they had been replaced since we last stayed there in July 2017. Our experience was so good that time (except for constant key issues) that we decided to try it again and were very pleased! 2 issues in the room were the closet door was off the track so hard to open and close and there was an unknown pinkish stain on the inside of the shower curtain at the side closest to the faucet. These were reported upon checkout. Hoping to try other Fairfield Inns next time we travel.
Stayed 1 night in Nov 2023
Response from LR on Nov 16, 2023
Thank you so much for taking the time to give us a good review! We appreciate your feedback. We hope to see you, again, when your travels bring you back to the area!

10/10 Excellent

Tammy

Stayed 1 night in Nov 2023
Response from LR on Dec 7, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a wedding. The stay at your hotel was great
Stayed 1 night in Nov 2023
Response from Gena on Nov 3, 2023
Thanks so much for the great review! We hope to see you again!

8/10 Good

Yigal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to spend the night while on the roads. Not a lot to do in the area but as a stop over between Omaha and Detroit is was perfect.
Stayed 1 night in Oct 2023
Response from LR on Nov 7, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great colirs
Stayed 1 night in Oct 2023
Response from LR on Oct 29, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was super clean, welcoming and comfortable. Gina at the front desk was awesome! She gave us great tips on restaurants, attractions and just getting around Ottowa. The room was perfect and the bed was one of the best hotel beds I've ever slept in, even the shower was top notch! Ottawa is a quaint and friendly small town and this hotel is the best option for a visit!
Stayed 2 nights in Oct 2023
Response from Gena on Oct 23, 2023
It was great to meet you and I was happy to help you explore Ottawa, hope to see you back again!!

10/10 Excellent

Kamesha Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, beautiful property with all the amenities.
Stayed 1 night in Oct 2023
Response from RB on Oct 23, 2023
Thank you so much for your review. We hope to see you again when your travels brings you back to the area.

10/10 Excellent

mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice pool,nice people.
Stayed 1 night in Oct 2023
Response from RB on Oct 23, 2023
Thank you so much for your review. We hope to see you again when your travels brings you back to the area.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from LR on Nov 12, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, I would definitely recommend for a weekend getaway if you’re going hiking or need a quiet spot
Stayed 1 night in Oct 2023
Response from Gena on Oct 22, 2023
Thanks so much for taking the time to give us a good review! We hope to see you back!

6/10 Okay

Eugene

Liked: Cleanliness
We stayed three days and nights. They did not change the towels during that time or empty the trashcans. There are no hold bar in the tub on the opposite end from the shower head for people to step in or out of the tub. No small bar of soap for the wash basin. Could barely read the print on the shampoo, conditioner and body wash attached on the shower wall. bathroom are not vented.
Stayed 3 nights in Oct 2023
Response from Gena on Oct 17, 2023
Thank you for taking the time to review. We are sorry to hear you're stay stay was disappointing, at anytime the staff at the front desk is available to request the services you need while here. I will mention this to the appropriate staff so we do better in the future!Again we apologize!

10/10 Excellent

letricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Room was very clean. Breakfast was great with healthy options. Staff was fantastic! This place is affordable with many restaurants and shopping available. Right off I80. The Best
Stayed 2 nights in Oct 2023
Response from LR on Oct 14, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LR on Oct 9, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Gayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from LR on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Lisa, Roseburg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly staff and clean rooms.
Stayed 1 night in Oct 2023
Response from Gena on Oct 6, 2023
Thank you so much for taking the time to review! We hope to see you again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Oct 2023
Response from Gena on Oct 2, 2023
We are glad you had an enjoyable stay with us! We hope to see you again!

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from LR on Oct 1, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Gena on Sep 29, 2023
Thank you so much for the positive feedback! We are happy you enjoyed your stay and hope to see you again!

4/10 Poor

Marie

Traveled with partner
No hot water both days. Breakfast was mostly processed / prepackaged food. Room was quite
Stayed 2 nights in Sep 2023
Response from Gena on Sep 23, 2023
We do apologize for the unforeseen water issue that you experienced during you're stay with us. The issue has been resolved, unfortunately after you're stay. We do hope you will give us another try if you are in the area again.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gena on Sep 22, 2023
We are happy you enjoyed you're stay with us and we hope to see you again!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure there was anything unique....I did enjoy the view from room 227, looking over a field vs at a building wall next door. It was clean, convenient, and served our needs very well. Enjoyed the pool and hot tub, and the staff was very friendly each time we encountered them.
Stayed 4 nights in Sep 2023
Response from Gena Wyatt on Sep 18, 2023
Thank you for taking the time to let us know how your stay was, we appreciate the feedback and hope to see you again!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LR on Sep 17, 2023
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RB on Sep 11, 2023
Thank you for your review. We hope to see you again when your travels brings you back to the area.

10/10 Excellent

Annamarie, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the nicest place I have stayed in years. It felt very luxurious & comfortable. The staff was very courteous and friendly. I would definitely recommend the Fairfield Inn to anyone!
Stayed 1 night in Sep 2023
Response from Gena on Sep 7, 2023
Thank you for providing feedback and we hope to see you again!