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Reviews of The Cabarfeidh Hotel

4 out of 5
The Cabarfeidh Hotel
Manor Park, Perceval Road South, Stornoway, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 178 reviews" "
Rating 8 - Good. 82 out of 178 reviews" "
Rating 6 - Okay. 24 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 0 out of 178 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cabarfeidh Reception Team on Mar 1, 2024
Dear John,Thank you so much for your review. We are so glad you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katy Townsend - Head Receptionist on Oct 29, 2023
Dear Jerry,Thank you very much for leaving us a review. We are so glad to hear you enjoyed your stay with us and we look forward to welcoming you back to the Cabarfeidh Hotel soon.

6/10 Okay

kala

Liked: Cleanliness, property conditions & facilities, room comfort
First trip to Stornoway to experience island life.
Great location. Beautiful Lews castle grounds & museum. We were able to go for early morning walks before breakfast.
Stayed 3 nights in Aug 2023
Response from Cabarfeidh Reception on Sep 1, 2023
Dear Kala,Thank you very much for leaving us a review. We are so glad you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, up to date, quiet. Dinner was ok, perhaps not quite up to some others in the area, but good enough.
Stayed 2 nights in Aug 2023
Response from The Cabarfeidh Hotel on Aug 21, 2023
Thank you for your feedback!We hope to welcome you again in the future.Kind regards,The Cabarfeidh Hotel

6/10 Okay

Valerie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from The Cabarfeidh Hotel on Jul 31, 2023
Thank you for your feedback.We hope to welcome you again to our Hotel.Kind Regards,The Cabarfeidh Team

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly
Stayed 1 night in Jul 2023
Response from Katy - Receptionist on Jul 23, 2023
Dear Andrew,Thank you so much for leaving a review. We are so glad you enjoyed your stay with us, and we will pass on your compliments to our staff, who are always happy to help. We look forward to welcoming you back soon.Kind regards, Cabarfeidh Team

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Katy - Receptionist on Jul 22, 2023
Dear Mark,Thank you so much for leaving us a review. We are so glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Ranald

Stayed 1 night in Jun 2023
Response from Katy - Receptionist on Jul 1, 2023
Dear Ranald,Thank you so much for your rating us!We are so glad you enjoyed your stay with us.We look forward to welcoming you back soon to our Cabarfeidh Hotel.

6/10 Okay

DAVY

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Cabarfeidh Team on Jun 27, 2023
Dear Davy,Thank you very much for your review, we look forward to welcoming you back to the Cabarfeidh.

10/10 Excellent

Margarethe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed staying at the Cabarfeidh hotel where we stayed for 3 nights. The staff is very polite and helpful, our room was spacious and modern, 3 breakfasts and 1 dinner were great and always presented w a smile. The location is excellent- the royal gardens are just across the street and the co- op is about a 5 min walk. It is an easy walk to downtown. We would definitely come back to this hotel and recommend it highly.
Stayed 3 nights in Jun 2023
Response from Katy - Receptionist on Jun 15, 2023
Dear Margarethe,Thank you so much for leaving us a review. We are so glad that you enjoyed your stay with us, and we will pass your comments on to our staff. We look forward to welcoming you back soon!

10/10 Excellent

K M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Katy - Receptionist on Jun 1, 2023
Dear K M,Thank you so much for leaving us a review. We are so glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent and very nice and helpful. Restaurant and service excellent.
Stayed 4 nights in Apr 2023
Response from Kevin Mackinnon on May 5, 2023
Thank you for your review. We are glad you enjoyed your stay here at the Cabarfeidh Hotel. We look forward to welcoming you back again soon.

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service
Fantastic staff, great service. Single bed a little uncomfortable. Duvet not big enough.
Stayed 3 nights in Feb 2023
Response from Reception on Feb 18, 2023
We are very glad to hear your enjoyed your stay at the Cabarfeidh Hotel and we hope to welcome you back in the future. We take great pride in our staff and the services each department provide.Very sorry to hear you were not entirely happy with your room, but we will take your comments into consideration as we are always looking to improve our guests' experience in our hotel.Kind regards,ReceptionCabarfeidh Hotel

10/10 Excellent

MRS L M

Stayed 4 nights in Sep 2022
Response from Kevin Mackinnon on Oct 5, 2022
Hello Mrs Gibson,Thank you for your review, we look forward to welcoming you back to the Cabarfeidh Hotel again soon.Kind regards,Kevin

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Katy - Receptionist on Sep 23, 2022
Dear Michael,Thank you for your review.We are so glad you enjoyed your stay with us and look forward to welcoming you back to the Cabarfeidh Hotel.

10/10 Excellent

Philip

Stayed 2 nights in Sep 2022
Response from Katy - Receptionist on Sep 30, 2022
Dear Philip,Thank you for your review.We are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our Cabarfeidh Hotel.

10/10 Excellent

Alan

Stayed 2 nights in Aug 2022
Response from Katy - Receptionist on Aug 24, 2022
Dear Alan,Thank you very much for your review.We are so glad you enjoyed your stay with us and we look forward to welcoming you back soon.

10/10 Excellent

MHAIRI

Stayed 1 night in Aug 2022
Response from Katy - Receptionist on Aug 22, 2022
Thank you very much for your review.We are so glad to hear that you enjoyed your stay with us and we look forward to welcoming you back to the Cabarfeidh Hotel

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights and had very enjoyable dinner each night and breakfasts very good too. Highly recommend this hotel.
Stayed 3 nights in Aug 2022
Response from Katy on Aug 14, 2022
Thank you for your kind review. We are so happy to hear you enjoyed your stay with us, and we look forward to welcoming you back soon.

6/10 Okay

Christine

Stayed 1 night in Jul 2022
Response from Kevin Mackinnon on Jul 25, 2022
Hi Christine, Thank you for your review, we look forward to welcoming you back to the Cabarfeidh Hotel again soon. Kind regards, Kevin

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent place to stay!
Loved this hotel! Fancier than I thought for the price but not dissapointed at all! Spacious room, delicious food, excelent customer service, clean (super clean)!!
Stayed 2 nights in Jul 2022
Response from Kevin on Jul 23, 2022
Hi Jenny, Thank you for your review, we are delighted you enjoyed your stay here at the Cabarfeidh Hotel. We look forward to welcoming you back to the Cabarfeidh Hotel and in the near future. Kind regards, Kevin Mackinnon General Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Jul 2022
Response from Kevin Mackinnon on Jul 23, 2022
Hi William, Thank you for your review, we look forward to welcoming you back to the Cabarfeidh Hotel again soon. Kind regards, Kevin

6/10 Okay

Christopher

Liked: Room comfort
Stornoway
On checking in I was advise that we had a twin room, I asked if this could be made into a double & was told that they had made the room up as requested, I advise that I had not requested a twin, too tied to stand my ground I accepted the room, asked about Dinner in the hotel restaurant & was advised that we could only get in after 8.45, so gave that up too, we decided to walk into town & go elsewhere. When getting to our room it had been made up as a double!!. The room was extremely tired looking & needed to be decorated. The bed was comfortable & clean. The shower was not much more than a dribble. We had booked & paid for breakfast but as we were on the first ferry we were unable to have breakfast as breakfast started over an hour later then us leaving. To sum up, if/when I return to Stornoway I will not return to this hotel.
Stayed 1 night in Jul 2022
Response from SM on Jul 21, 2022
Hello, As advised on check in I was more than happy to show you your reservation which states the request for the room to be made as a twin, you declined this offer. Our housekeeping team had left for the day and we were unable to move you rooms as we were fully booked. It is the responsibility of the guest to check they have requested the correct bed type. On this occasion it seems our housekeeping team made a happy error. We usually do not have any issues with the shower pressure here, had we known we would have looked at this. As advised on check in, our cooked breakfast starts at 7am and we do have continental available from 5am. We can also provide a packed continental breakfast.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks for Stornoway Cabarfeidh Hotel.
Great stay for music festival, situated 15 minute walk from festival site and from town centre. Great facilities with excellent breakfast and because I had a 5a.m. ferry check in on last morning I could check out & pay the afternoon before and a packed breakfast was ready for me in the early morning. Top marls all round.
Stayed 3 nights in Jul 2022
Response from Kevin Mackinnon on Jul 23, 2022
Hello Brian, Thank you for your review, we are pleased you had a great stay and enjoyed the music festival in Stornoway. We look forward to welcoming you back to the Cabarfeidh Hotel again in the near future. Kind regards, Kevin

4/10 Poor

Iain

Disliked: Property conditions & facilities, room comfort
Stornoway
Tired and jaded. Would have been ok paying $120-150 for this hotel but $200+ felt like poor value
Stayed 1 night in Jun 2022
Response from Kevin on Jun 14, 2022
Hello Iain, Thank you for your review. I am sorry that you did not feel that the Cabarfeidh hotel was good value for money. We have started a phased bedroom refurbishment programme within the hotel and we do hope to see you return to the Cabarfeidh hotel in the near future. Thank you, Kind regards, Kevin Mackinnon

10/10 Excellent

Alyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
Lovely hotel, friendly helpful staff, clean and comfortable rooms. Just what we needed.
Stayed 2 nights in May 2022
Response from Katy - Receptionist on Jun 13, 2022
Thank you for your review. We are so glad you enjoyed your stay with us. We look forward to welcoming you back.

10/10 Excellent

Rhona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Katy - Receptionist on May 21, 2022
Thank you for your review. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness
Nice size room and good location
Stayed 1 night in May 2022
Response from SM on May 15, 2022
Many thanks for your lovely comment.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the island with great food
Great hotel, fantastic food, very clean and friendly staff. Had a room near the Gym which was a little noisy but that was the only negative
Stayed 1 night in May 2022
Response from SM on May 15, 2022
Hello. Many thanks for your lovely comments. We hope to welcome you back soon

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break.
Excellent hotel. Large room with very comfortable bed. Only criticism was that there was no fridge in the room. Fantastic dinner menu, food was exceptional.
Stayed 3 nights in Apr 2022
Response from Katy Townsend - Receptionist on May 3, 2022
Dear Walter, Thank you very much for your review. We are happy to hear you enjoyed your stay with us and look forward to welcoming you back to our hotel.

8/10 Good

Ben D

Stayed 4 nights in Apr 2022

6/10 Okay

Andrew

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2022
Response from Katy - Receptionist on Apr 27, 2022
Thank you for your review. We look forward to welcoming you back to the Cabarfeidh Hotel.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabarfeidh Hotel was nice, staff very friendly, excellent service, choice of continental breakfast and traditional breakfast, excellent meals.
Stayed 4 nights in Mar 2022
Response from Katy - Receptionist on Mar 13, 2022
Dear Theresa, Thank you very much for leaving a review. We are so glad you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was a welcome stay after biking around the island. The bath was perfect for soothing sore muscles. Dinner was excellent if a little pricey.
Stayed 1 night in Mar 2022
Response from Cabarfeidh Reception on Mar 11, 2022
Thank you for your kind review. We are delighted to hear you enjoyed your stay with us and we hope to welcome you again in the near future.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Room comfort
Ok
Hotel was lovely on lobby and staff couldn’t have been more helpful, however once we got to our room it was slightly outdated and had various things that looked a bit shoddy, the wallpaper was peeling, and the bathroom accents where I assume soaps used to be were all mouldy and rotting. Room 11
Stayed 1 night in Feb 2022
Response from Sam on Feb 26, 2022
Thank you for your comments. I have passed them on to our Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good, pleasant experience
Clean, good sized room. Bit dated but bathroom was very modern. Lovely staff. Pretty good quality food. Overall good value for money in a lovely part of the world.
Stayed 2 nights in Oct 2021
Response from Cabarfeidh Reception on Oct 12, 2021
Thank you for your kind review. We are delighted to hear you enjoyed your stay with us and we hope to welcome you again in the near future.

8/10 Good

C M

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Katy - Receptionist on Sep 25, 2021
Thank you for your review. Kind regards, Cabarfeidh Reception Team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
One night stay before catching ferry. Perfectly adequate hotel, overall good food if a little expensive. Attentive service. No complaints.
Stayed 1 night in Sep 2021
Response from Sam on Sep 15, 2021
Thank you for your review, I will pass your comments on to our Manager.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good stay, good food and great staff for helpful
Stayed 2 nights in Aug 2021
Response from Sam on Sep 15, 2021
Thank you for your comments, we hope to welcome you to the Cabarfeidh Hotel in the future.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lobby is looking good but smell old... maybe the carpet? But smelt like something did not dry off too long.
Stayed 2 nights in Jul 2021
Response from Sam on Jul 24, 2021
Hello, Thank you for taking the time to leave a comment. We will investigate this further.

10/10 Excellent

Mr Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Very nice hotel , lovely staff
Stayed 1 night in Jul 2021
Response from Kathleen Townsend - Receptionist on Jul 15, 2021
Thank you very much for your review. We look forward to welcoming you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Kathleen Townsend - Receptionist on Jul 15, 2021
Thank you very much for your review.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are always friendly and great with the dogs I travel with
Stayed 3 nights in Mar 2020
Response from Kevin Mackinnon on Mar 15, 2020
Hello, Thank you for leaving this review, we look forward to welcoming you back to the Cabarfeidh hotel again soon. Kind regards, Kevin

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice stay. Room was warm and comfortable. Staff were excellent and the breakfast was delicious. Couldn't fault the hotel and I would definitely stay again.
Stayed 1 night in Mar 2020
Response from Kevin Mackinnon on Mar 11, 2020
Hello, Thank you for leaving this review, we look forward to welcoming you back to the Cabarfeidh hotel again soon. Kind regards, Kevin

10/10 Excellent

Armand

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kevin on Dec 23, 2019
Hello, Thank you for your review. We look forward to welcoming you back to the Cabarfeidh hotel again soon. Kind regards, Kevin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Kevin on Nov 27, 2019
Hello, Thank you for leaving this review, we look forward to welcoming you back to the Cabarfeidh hotel again soon. Kind regards, Kevin

10/10 Excellent

Marybell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kevin on Nov 24, 2019
Hello, I am pleased you enjoyed you're stay at the Cabarfeidh hotel and rated this as excellent. We look forward to welcoming you back again soon. Kind regards, Kevin

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kevin on Nov 20, 2019
Hello, Thank you for leaving review. We look forward to welcoming you back to the Cabarfeidh hotel again soon. Kind regards, Kevin

6/10 Okay

Gordon

Traveled with family
Liked: Cleanliness, staff & service
Very helpful staff.
Stayed 2 nights in Oct 2019
Response from Kevin on Nov 4, 2019
Hello, Thank you for leaving this review. We look forward to welcoming you back again to the Cabarfeidh hotel. Kind regards, Kevin

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Kevin on Nov 4, 2019
Hello, I am glad you enjoyed your stay at the Cabarfeidh hotel. We look forward to seeing you again. Kind regards, Kevin