Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of JW Marriott St. Maarten Beach Resort & Spa

5 out of 5
JW Marriott St. Maarten Beach Resort & Spa
144 Oyster Pond Resort, Building A, Oyster Pond, Sint Maarten

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 27 reviews" "
Rating 8 - Good. 4 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

John Neal, White Plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was brand new, only open a few months. Rooms were very luxurious, well furnished and clean. However, hallways were in dire need of vacuuming. Pool bar had more staff than customers and seemed completely disorganized. Everyone running around but not waiting on customers. Front desk, doormen and cleaning staff very friendly and accommodating. We also were surprised by a $50 per day resort fee upon check out!
Stayed 7 nights in May 2024
Response from AP on May 17, 2024
Dear John Neal,Thank you for taking the time to provide us with positive feedback and a good score. We appreciate your comments and will address the areas you mentioned with our management team. Our resort fee is a standard charge that is typically communicated through our online travel agents and their platforms. We see constructive criticism as a learning opportunity and hope that you will consider returning to our resort. We look forward to welcoming you back.Thank you.

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing brand new property. Very nice and rooms are beautiful. Easy to get around. The staff was more than helpful and nice. Everyone was friendly and accommodating, I couldn’t recommend it more! Wonderful stay!
Stayed 3 nights in May 2024
Response from AP on May 11, 2024
Thank you so much for your kind words; we really appreciate it, Vincent. We do hope to welcome you back.

10/10 Excellent

philip edouard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kevin the cctibity director is simply awesome. He is an asset to the Jaw Marriott and enhances the experience of all the hotel guest. Truly first class person and host. Great to meet a fellow petrol head!
Stayed 4 nights in Apr 2024
Response from AP on May 4, 2024
Dear Philip Edouard, thank you for your feedback. We truly appreciate your kind words towards Kevin, who we are proud to have with us. We will share your feedback with our team and we look forward to welcoming you back soon.

10/10 Excellent

Shibu, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and location great service
Stayed 4 nights in Apr 2024
Response from AP on Apr 26, 2024
Dear Shibu, Thank you for taking the time to share your experience. We look forward to hosting you again.

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself has a beautiful view, beach and pool area. The grounds are still in early stages of development for plants and flowers. Some construction still going on but it didn't bother us at all. Very friendly accommodating staff.
Stayed 6 nights in Apr 2024
Response from AP on Apr 26, 2024
Thank you for sharing your experience with us. We appreciate your feedback and will share it with our team. We look forward to your next visit.

10/10 Excellent

Krystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Clean and well kept. Construction on property but didnt hear anything. Ashanty was great. So was Kevin the bartender and Kevin the manger. Definitely will return. :)
Stayed 4 nights in Apr 2024
Response from AP on Apr 27, 2024
Thank you for your positive feedback, Krystal. We truly appreciate it and will share your kind words with Ashanty and our Kevin duo. We look forward to welcoming you back soon.

6/10 Okay

Jacquelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at the JW Marriott in St. Maarten was a mixed bag of experiences. Nestled in what felt like the middle of nowhere, the hotel boasted undeniable beauty but was still in the throes of construction, resulting in a few hiccups along the way. Upon arrival, it became evident that the construction was still ongoing, with occasional hammering echoing throughout the property. The power situation was a bit erratic, with frequent outages, albeit brief ones. Additionally, our first day was met with the inconvenience of a fire alarm test, disrupting the tranquility as soon as we arrived. But it only lasted that day. However, despite these initial setbacks, the staff at JW Marriott St. Maarten truly shone. While there were a couple of encounters with slightly rude staff members, the majority were friendly, attentive, and eager to assist, enhancing our overall experience. One aspect that stood out was the food service at the resort's restaurants, which was both efficient and delicious. We never found ourselves waiting endlessly for our meals, and the quality of the food was consistently high. Personally, I found the quesadillas to be a particular highlight. The hotel itself exuded cleanliness and modernity. The gym, could benefit from some additional parts for the equipment. Despite the allure of the hotel's aesthetics and amenities, the location left much to be desired. The nearby beach, though picturesque, was too rough for our liking.
Stayed 5 nights in Apr 2024
Response from AP on Apr 18, 2024
Dear Jacquelyn,Thank you for sharing your experience with us at the new JW Marriott Sint Maarten Beach Resort and Spa. We appreciate your feedback as it helps us identify areas for improvement. We will discuss your comments with our management team and take the necessary steps to enhance our services. We look forward to welcoming you back soon.

4/10 Poor

Mai

The property was not ready for occupancy. The fitness center had the bare minimum. No cleaning wipes for the equipment. The “resort view” was of a wall with about 8 feet of overgrown grass in between. We paid a $50 resort fee. There were no amenities.
Stayed 1 night in Apr 2024
Response from AP on Apr 12, 2024
Dear Mai,Thank you for taking the time to share your experience with us. Your feedback is highly appreciated, and we apologize for not meeting your expectations. We have taken note of your valuable comments and will discuss them with our department leaders to avoid any similar issues in the future.Unfortunately, during your one-night stay with us, you were not able to enjoy some of our amenities, including the Hibiscus Spa, in-room dining, Sunrise Yoga, water aerobics, or speaking with our Concierge team, who could have assisted you with some great on-site activities or offsite. We understand that this may have limited your experience with us.Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Surinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and undergoing some more renovations but not disruptive to the stay. Location is isolated and quiet, need a car or taxi to get around. Good food options on site. Beach is swimmable but some seaweed on the side and somewhat rough surf when windy. Pool is beautiful. Special shout out to Elizabeth at the reception desk and Jacqui at concierge. Valet including Stevenson were great (only valet parking allowed for now) as were beach attendants. Budget 45 minutes to an hour to get to the airport , car rental return or Simpson bay. Staff are new and learning but attentive.
Stayed 6 nights in Mar 2024
Response from AP on Apr 9, 2024
Dear Surinder, Thank you for your kind words and for sharing your experience with us. We truly appreciate it and we will make sure to pass your feedback along to our valued associates, who you have come to know by name. Please keep in touch, and we look forward to welcoming you back soon.

10/10 Excellent

Janet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We ended up staying here last minute after we visited our STR and found it in an undesirable area and we did not feel safe. I immediately got on the Expedia App and found the J.W. Marriott!! I would have booked here in the 1st place if I would have known about it. But, the property had only opened 2 weeks prior to our stay and I booked back in November. The J.W. was a welcoming site after a long day of traveling and our STR fiasco! Expedia and the J.W. saved the day!! The staff is extremely attentive and friendly. The pool and beach area are gorgeous and the food was yummy!
Stayed 6 nights in Mar 2024
Response from AP on Apr 9, 2024
Dear Janet, Thank you for taking the time to share your valuable feedback. It is our pleasure to host you, and we look forward to welcoming you back.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bad reviews almost scared me off. Do not believe them. We had a wonderful time! The staff is excellent and went out of their way to welcome and help us. They acknowledged our birthdays in so many different and lovely ways -we were celebrating a 21th, 60th, and 90th! Spa treatments were amazing, food delicious, festive drinks! We will be back.
Stayed 5 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Dawn,We greatly appreciate your wonderful feedback. We are dedicated to meeting and exceeding our valued guests' and members' expectations, and your kind words motivate us to continue thriving. It was an honor to be a part of your celebration trip, and we will share your feedback with all our associates. We look forward to welcoming you back to the new JW Marriott Sint Maarten Beach Resort and Spa.

10/10 Excellent

Jutta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin! This is a new resort so we knew they would be ironing some things out but the rooms were so pristine, the service was amazing ! We can’t fault them. The building itself is beautiful and grand, the concierge was so so so helpful with suggestions for dinner and day activities. Steps away from a private beach so we watched the sunrise most mornings. The buffet breakfast was excellent (be warned: they charge you for water). The pool bar staff could be a little more attentive but the lobby bar makes up for it (Kevin makes 10/10 drinks and is a joy!!). Shanice, Sabrina, Todd! We can’t thank you enough. We will most definitely be back. Congratulations on opening one of the top hotels on the island!
Stayed 4 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Jutta,We truly appreciate your positive feedback. It means a lot to us to hear that you had a wonderful stay with us. Your feedback will be shared with all the associates, and we thank you for taking the time to mention some of our associates and leaders by name. We are looking forward to welcoming you back soon. We are very proud and will continue to strive to be the best resort on the island.

10/10 Excellent

Monique

Traveled with partner
Liked: Amenities
My Fiancé and I Loved Everything About this Hotel. The Property was Clean and Beautiful. The Staff were very friendly, kind and professional. I never leave reviews but our stay at the JW Marriott was perfect! No complaints and I'm one that travel with my own sheets, towels, wash cloths and blanket. Hands down great!
Stayed 4 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Monique,We truly appreciate your valuable feedback. It was a pleasure to host you and your fiancé at our new resort. We can't wait to welcome you back. I could think of nowhere better for a lovely honeymoon! Until we meet again.

8/10 Good

Sean P

Stayed 7 nights in Mar 2024
Response from AP on Apr 20, 2024
Thank you for rating us positively. We appreciate you taking the time to share your experience with us and look forward to welcoming you back.

10/10 Excellent

Jonah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights at The Morgan and one night at JW Marriott after our flight was cancelled (which seems to happen daily on this island so plan travel schedule accordingly). We wish we had stayed 4 nights at JW and 1 at The Morgan. The location is quiet and hotel more of a luxury stay.
Stayed 1 night in Mar 2024
Response from Reservation team on Mar 30, 2024
Good afternoon Jonah,Thank you for your review and thank you for choosing JW Marriott SXM, a negative situation was turned into a positive situation. We look forward to hosting you again in the near future.Warm Regards,Reservation Team

10/10 Excellent

Emerson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Emerson, Thank you for the positive rating! We look forward to hosting you again soon.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel is the staff! They are amazing and always smiling and friendly and working their best in a brand new hotel to assist. To name a few, Marla at the front desk who helped with some minor issues on first night, Martha in housekeeping who looks like she works really hard and keeps a positive friendly attitude every day, and Dave the Bellman who was also very friendly and courteous at the front door and with getting the rental car from valet quickly whenever we needed it! Management though is the weakest part of the hotel. They need to do a better job training. From a security guard who did not know the name of an in hotel restaurant to hearing about multiple tables around us receiving incorrect orders at Carambola (though ours came out ok), and even that first night not having the scannable QR code for menu in our room (but again Marla was super helpful printing out a paper version of the menu for us), the hotel is what I would expect from a place that just told us it was open for only a week so far. I think that the staff is wonderful and with a bit more training this hotel can be top notch. When we went they had not yet opened the spa and daycare area so I can not comment on those. However, the beach on which it is located named Dawn beach is very nice and has great sunrises. The hotel pool and swim up pool bar are great! Very well laid out entertainment area outside. Need better TV - some channels do not work. Overall great hotel!
Stayed 5 nights in Mar 2024
Response from Reservation team on Mar 30, 2024
Good afternoon Richard,Thank you for sharing a review of your recent experience. Our team here at JW Marriott Resort SXM is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We will continue to strive to enhance our Resort and services and look forward to hosting you once again in the near future.Warm Regards,Reservation team

6/10 Okay

Judy

Stayed 3 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Judy, thank you for taking the time to provide us with a rating. We hope to welcome you back again.

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from AP on Apr 6, 2024
Dear Otto, Thank you for your positive rating! We look forward to welcoming you back soon.

6/10 Okay

Manon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Récemment rénové. Tres propre. Tout est beige et sans personnalité. Vue magnifique sur l’océan.
Stayed 1 night in Apr 2024
Response from AP on Apr 28, 2024
Merci pour votre avis. Nous espérons que vous reviendrez.