Outdoor pool, pool umbrellas, sun loungers
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Reviews of Alassio Palm Cove

3.5 out of 5
Alassio Palm Cove
139 Williams Esplanade, outside Cairns, Palm Cove, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 133 reviews" "
Rating 8 - Good. 49 out of 133 reviews" "
Rating 6 - Okay. 16 out of 133 reviews" "
Rating 4 - Poor. 7 out of 133 reviews" "
Rating 2 - Terrible. 1 out of 133 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Good mid tier hotel - only negative... we had to PAY to get two towels for the POOL!!
Stayed 1 night in Oct 2023

8/10 Good

Paul

Disliked: Staff & service
Stayed 10 nights in Jun 2023

6/10 Okay

Colin

Traveled with partner
Liked: Cleanliness, staff & service
Was a very basic room even though refurbished! Toilet non stop noisy! Manager very nice and helpful regarding restaurants and when no teaspoons etc in room was up very promptly.
Stayed 2 nights in May 2023

4/10 Poor

Tommy

Traveled with partner
Disliked: Staff & service, amenities
No elevator for three flights of stairs. Dirty pool. Refrigerator in room didn't work properly. Nobody at front desk most of the time. Hot tub was cold. Was not given the oceanfront room we booked.
Stayed 3 nights in Apr 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space, location and friendly staff. Happy to stay here again
Stayed 3 nights in Feb 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a family we we were very happy with our stay the room was amazing and very central to everything.Great value for money
Stayed 1 night in Oct 2022

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

4/10 Poor

Darcy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Jacinta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay at
Room was lovely, spacious and clean, pool was great, absolutely perfect location and wonderful staff
Stayed 1 night in Sep 2022

8/10 Good

Wes

Traveled with family and small children
Liked: Staff & service
It as hard to find the rubbish bins outside Our frying pan had a loose handle The vertices blind kept falling apart when opened or closed. Water was not very hot in the shower. Too many stairs to haul luggage up and down.
Stayed 5 nights in Sep 2022

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Great location , friendly staff Unfortunately shower not ideal over a big spa bath which you had to step into Sliding door to wardrobe off runners, blind to windows broken …
Stayed 1 night in Sep 2022

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jo was friendly and very approachable , lovely and quiet place to stay at and close to the beach, and walkable to a lot of places to eat at and shop at. Fully recommend people to go and stay there. Cheers Craig from New Zealand
Stayed 8 nights in Aug 2022

10/10 Excellent

Clayton

Stayed 5 nights in Jul 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alassio is in a great position, close to restaurants and shops. Our bed was comfy and the room clean, quiet and safe. Be aware when booking. There is no lift. Ok for us but perhaps some might find it difficult to carry bags to the third floor. Also the one bedroom studios have showers over a spa bath. Again ok for us but not for the elderly or someone with mobility issues.
Stayed 3 nights in Jul 2022

6/10 Okay

Grayson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing to say the least. Resort changed our booking with very little notice to 1 room apartment that couldn’t cater for number of guests staying. Reception closed at time of check in even though we were instructed we couldn’t check in earlier. Apartment had a hole in the middle of lounge room and had water leaking in. Best management could offer was a bucket. Bathroom disgusting with dirty shower base, mould growing in shower and in basins. Toilet seat was loose/ broken and wouldn’t stay up, Remote for tv had flat batteries, wifi password not provided with our check in paperwork, strong fish odour around the pool area, we believe it was coming from the drains, outdoor spa was cold, no toilet paper provided in shared amenities near pool. All in all a very average resort. Position on beachfront the only positive meaning it was handy to everything.
Stayed 8 nights in Jul 2022

4/10 Poor

Nick

Traveled with family
Disliked: Staff & service
Make sure you know the full cost
The hotel is in a great location. Our only issue that ruined it for us is that we booked for fivr people and were given a room for 4. When we asked for a towel (not even a bed) for the 5th person..as only four had been provided we were told we would have to pay extra. I argued that we had booked for five people and that we should not have to incur extra costs to accommodate that unless told prior to making the booking. Instead of seeing the validity of our request the woman in reception proceeded to argue that that was the way all hotels do it. And we would have to pay $3 for a towel. Never have we booked for 5 people and only received enough towels for four in any hotel ever. Unfortunately we would not go back nor would i recommend this place to any one based on this experience. They also have a price list in the room for extra toilet roll or washing up liquid should you need more during your stay!
Stayed 3 nights in Jan 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Lovely staff. Spacious and very clean units
Stayed 4 nights in Jan 2022

10/10 Excellent

Timothy P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Awesome hotel across the road from the beach. Nice helpful owner. Great service!
Stayed 4 nights in Jan 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good stay with friendly and responsive staff. It would have been good to know the room was motel style with no internal seating, toaster or microwave.
Stayed 9 nights in Jul 2021

8/10 Good

Kathryn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good value for money. The pool and facilities are dated and could do with a freshen up. The room was very comfortable and clean but also dated. Would visit again.
Stayed 2 nights in Apr 2021

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant and helpful staff. Very well located and central to everything.
Stayed 2 nights in Jan 2021

10/10 Excellent

Greg, Brisbane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position close to shops and the beach. People are very friendly
Stayed 6 nights in Nov 2020

8/10 Good

Jim

Liked: Cleanliness, room comfort
Improve safety and enjoyment for others.
Disappointing that smoking is allowed on balconies as had to miss out on fresh air and ocean noises by keep balcony door closed so smoke from other balconies didnt come into pur unit. Needs safety grab rails in shower to help getting n and out of shower. Very dangerous and not suitable for the elderly. Clean and friendly. Very good location.
Stayed 3 nights in Jul 2020
Response from Management on Jul 21, 2020
Thank you for your review Jim, we only had one other guest on that side of the building whilst you were in house, they stayed for 1 night. We'll review the shower accessibility, thank you for pointing this out to us. Regards.

8/10 Good

Verified traveler

Liked: Cleanliness
The property was lovely and had a nice pool. When we called up to confirm something, a rude man answered with just hello. I asked if this was the hotel and he snapped back saying they weren’t a hotel they were a resort.
Stayed 6 nights in Nov 2019
Response from Alassio Palm Cove on Dec 7, 2019
Thank you for your feedback. We are glad to see you had an enjoyable time whilst staying at Alassio Palm Cove, especially by the pool. I am sorry to see you had a bad experience contacting our office prior to your arrival, fortunately Alassio Palm Cove has recently sold and any enquiries made to us will be welcomed in a courteous manor. Thank you

10/10 Excellent

Meg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Great room. Very reasonably priced. Would definitely stay here again.
Stayed 3 nights in Nov 2019
Response from Kailey on Nov 20, 2019
Thank you Meg! We're so glad you enjoyed your stay and would be more than glad to see you return.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great the only issue I believe a better air conditioner or it needs to be relocated in unit as one end was hotter than the other
Stayed 7 nights in Nov 2019
Response from Kailey on Nov 20, 2019
We're glad you enjoyed your stay. We would like to ask that you contact the reception in regards to the Air-Conditioner, so we can look into this further and endeavour to have the issue remedied.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Unit was ground floor straight onto pool. Stayed 3 nights and had everything I needed.
Stayed 3 nights in Nov 2019
Response from Kailey on Nov 15, 2019
We're so glad you enjoyed your stay!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable. So many Restaurants on the doorstep and the beach is opposite.
Stayed 2 nights in Oct 2019
Response from Kailey on Nov 12, 2019
Thank you for your review. We're glad you enjoyed your stay.

8/10 Good

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the beach, bars and restaurants. There was nothing we didn’t like.
Stayed 7 nights in Oct 2019
Response from Kailey on Nov 4, 2019
Thank you Bob, We're so glad you enjoyed your stay.

8/10 Good

Bryce

Liked: Cleanliness, staff & service, room comfort
We had a nice quiet and relaxing time. Plenty of room in unit with good size Bedroom, Bathroom kitchen and living area. Ground level units are best as you have direct access to pool. Great pool. Very well accessible to cafes and restaurants and swimming beach just across the Road.
Stayed 5 nights in Oct 2019
Response from Kailey on Oct 29, 2019
Thank you Bryce for your feedback. We're so glad you enjoyed your stay and hope to see you return in the future.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Kailiey on Oct 28, 2019
Thank you for rating us. We hope you enjoyed your stay and would love to see you return.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the unit had plenty of room. was open and airy and very enjoyable. no complaints and were happy with what we got and paid for
Stayed 8 nights in Oct 2019
Response from Kailey on Oct 25, 2019
Thank you for your lovely review. We're so glad you enjoyed your stay and look forward to accommodating you in the future.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 3 nights Great location, good pool and good service
Stayed 3 nights in Oct 2019
Response from Kailey on Oct 16, 2019
Thank you so much for your lovely review Ken. We're so glad you enjoyed your stay and look forward to seeing you back in the future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The apartment suited us very well, was well equipped with kitchen needs, was clean and well presented. Loved the pool area and the being right where the “relaxed action” takes place along the street and opposite the beach was great.
Stayed 6 nights in Oct 2019
Response from Kailey on Oct 16, 2019
Thank you for your feedback. We're so please you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Kailey on Oct 15, 2019
Thank you for your review.

8/10 Good

Maree

Liked: Cleanliness, staff & service, room comfort
Great family accom
Great size, very clean, basic fitout but had everything you need for an easy family holiday. Excellent value. Only prob with leaking toilet which wasn’t fixed the entire 2 weeks of stay.
Stayed 12 nights in Sep 2019
Response from Kailey on Oct 8, 2019
Thank you for your feedback Maree, it is very much appreciated.

8/10 Good

Calcaibro, Melbourne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room we booked was adverttised with a king bed. It was actually 2 single beds pushed together and the zip in the middle was VERY uncomfortable. When asked at reception for a cover for the bed I was told there was nothing available. The spa didn't work. The room was great with great facilities and close to everything.
Stayed 7 nights in Sep 2019
Response from Kailey on Oct 3, 2019
Hello, Thank you for your feedback. We always appreciate when guests take the time to let us know where they feel we can improve our services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Kailey on Sep 26, 2019
Thank you for your lovely review!

10/10 Excellent

Victor, Townsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and good location. This is next to a gellatoria and great Irish restaurant
Stayed 2 nights in Sep 2019
Response from Kailey on Sep 20, 2019
Thank you Victor so much for your fantastic review! We would love to have you stay in the future.

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from Kailey on Sep 9, 2019
Thank you for your lovely review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location great pool area close to beach. Lots of restaurants and bars close . Bus stop just across the road.
Stayed 10 nights in Aug 2019
Response from Kailey on Aug 22, 2019
Thank you for your review. We're so glad you enjoyed your stay!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No lifts, great location, clean rooms
Beware, there are no lifts. We spoke with someone badly struggling up the stairs who had booked a ground floor room through her travel agent, but somehow this didn't happen for her. There was a booking system issue that led to us having to take a studio room for the first 4 nights of our 7 night stay. Everyone was nice about the mixup, so we went with the flow, but it was absolutely as issue that coloured our holiday. Studio rooms are quite small, with very small balcony. Lots of restaurants in easy walking distance & the beach is just across the road. Really enjoyed the area & will definitely return to Palm Cove.
Stayed 7 nights in Jul 2019
Response from Kailey on Aug 21, 2019
Thank you for your feedback

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Kailey on Jul 31, 2019
Thank you Yi so much for your lovely review! We're so glad you enjoyed your stay. We look forward to accommodating you in the future. Kind regards, -Kailey

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Great location,and room size,pool or spa not heated having to pay for pool towels
Stayed 5 nights in Jul 2019
Response from Kailey on Aug 21, 2019
Thank you for your feedback

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly Staff
Great location and accomodation. Unfortunately the check in staff and owner were aloof and rude which spoilt the experience
Stayed 3 nights in Jul 2019
Response from Kailey on Aug 21, 2019
Thank you for your Feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right on a beautiful beach great place for a holiday
Stayed 5 nights in Jun 2019
Response from Kailey on Aug 21, 2019
We are so glad you enjoyed your stay!