Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from southern CA

Worst check in

Posted Oct 14, 2014
Had to wait over 45min past check in time to get a room. None of them were ready. Managers were not accommodating either.
3 out of 5
by A verified traveler from San Francisco

Just Ok

Posted Oct 9, 2014
Stay was Ok, except for the fact housekeeping did not bother to visit our room or deliver fresh towels. We had a 6 night stay had to call several times to get new towels brought to our room. At the time of checkout, I requested a check out receipt the overnight "attendent" told me he could not provide with one because he was busy doing some sort of auditing and would e-mail it to me. Till this day I still have not got it! Resort very nice staff/ customer svc very poor!
3 out of 5
by A verified traveler from California

Time share

Posted Sep 30, 2014
As soon as we registered my husband and I were sent to a different desk in the lobby where they kept insisting for us to go to a 2 hour tour for their time share. We said no and they still kept trying to sell us their services and different vaction offers. The next day we got a call still pushing their offers and again my husband said no Thank you. That night at 9 pm they left a voice message on the phone questioning which tour session where we going to attend like it was manditory. We didn't call back. They don't know what no means!
Comment from Hotel Management
Oct 5, 2014 by Diamond, Hotel Management
Vacation ownership should be inviting, educational, and exciting. Our sales management team does not encourage or condone high pressured sales tactics. We have forwarded your feedback to the management team for coaching of team members in the sales center. We do hope this will not deter you from returning back to Palm Canyon Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful. Location

Posted Sep 24, 2014
Great pool, convenient location. Parking was close to room with little hassle getting in and out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Sep 8, 2014
Mostly good experience!! Only 1 elevator was working in Oasis bldg so took forever to get anywhere. Living room couch & chairs old & uncomfortable. Overall however, I enjoyed myself, service was great & will return next year!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Pool security extremely rude hotel staff ok

Posted Sep 1, 2014
Staff was ok and too many rules for the cost of a weekend and staff goes back and forth with different answers it's not consistent of what they know about the resist. Example do you have BBQ on site? Can you BBQ on balcony? Some said yes other said no...
2 out of 5
by A verified traveler from Orange county CA

VERY USED

Posted Aug 19, 2014
Pros: Pool and bar were great!
Cons: Replace broken furniture! Supply serving bowls with the dinnerware!
We stayed in a 2 bedroom with 6 people. First the toilet wouldn't stop running, but the maintance staff quickly fixed that! Then the fridge didn't get cold enough and climate control knob was missing! Purchased needlenose pliers and fixed that! The fold out couch was completely broken had to pull mattress off and put on the floor! But that didn't work out well as the springs were poking up! Next we had to put the cushions from the couch on top and then dress the bed! We have stayed here before and had a good experience, just not this time! We will be looking elsewhere for next year!
Comment from Hotel Management
Aug 26, 2014 by Diamond, Hotel Management
Your comments regarding the service you received at our Resort are very important to us. We want guests to enjoy staying at Palm Canyon Resort & Spa, so your report of a disturbing experience with our accommodations and amenities is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit Palm Canyon Resort & Spa. Second, in 2014-15 we will begin taking the appropriate actions to address the concerns you mentioned by replacing sleeper sofas and large appliances as needed, including televisions and DVD players. Finally, the next time you visit our Resort, we assure you will receive the service you should expect from us. Thank you for reporting this incident.
3 out of 5
Recommended
for Everyone
by A verified traveler from long beach ca

Great pool for kids only reason I stay here.

Posted Aug 18, 2014
So I've been going to this hotel for about 6 years. When I first started staying here 6 years ago it wasn't as run down. This time around the room was pretty bad. There was stained chairs and sheets. The room had a smell to it. And one of the bathroom had mold stain patches around the tub. It just felt like i didn't want my kids to touch anything. I think this place is def do for a remodel room wise. Check in takes way to long. Pool wise my kids love the water slide and kid pool. There was one pool server walking around all day on Saturday and Sunday so service was slow. I remember there use to be a few people walking around but maybe they might have reduced staff. Not to mention all weekend the splash pool bar was not taking credit cards so you had to either charge your room or pull cash out of the ATM.
3 out of 5
Recommended
for Everyone
by A verified traveler from Monrovia California

Nice place

Posted Aug 16, 2014
For the money it waa a nice place few things needs to be fixed and more regular maintance could be done. Staff friendly. Unfortunalty the pool shut down twice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2014
Nice hotel the prices need to reflect the room my friend and I paid the same price but she had a bigger room but overall nice stay