Outdoor pool, a heated pool, open 8:00 AM to 10:00 PM, pool umbrellas
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Reviews of Palm Mountain Resort and Spa

3 out of 5
Palm Mountain Resort and Spa
155 S Belardo Road, Palm Springs, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1128 reviews" "
Rating 8 - Good. 329 out of 1128 reviews" "
Rating 6 - Okay. 144 out of 1128 reviews" "
Rating 4 - Poor. 68 out of 1128 reviews" "
Rating 2 - Terrible. 47 out of 1128 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

july

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not very clean. not very nice
Stayed 1 night in Mar 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
This is a tired property in which the rooms need updating. The A/C is noisy. It is in a great location if you want to explore downtown Palm Springs.
Stayed 2 nights in Apr 2024

8/10 Good

Betina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really excited to experience one night in downtown Palm Springs. I was attending a concert and looking forward to a one night stay. Overall, the stay was good, the staff were very nice and understanding. I enjoyed the early morning soak in the hot tub. Maintenance was continuously working on the grounds to keep the grounds looking good. The room was a little dated but clean. We had one downside, when we first arrived, we tried to get into our room, we were locked out. Found out there was an authorized couple in our room. The property worked expeditiously to get another room for us as we were on a timeline to get to our concert. They didn't have a double room as requested and settled for a King w/a rollaway. As I understand they were almost fully booked, I can't complain. We saw that the bathroom screen was ajar and figured they accessed the room through that screen. Although a key is required to access the grounds, there are multiple gates on the back side of the motel that can easily be accessed by unauthorized persons, thus leaving me w/ a concern for safety. They offered to waive my ~$22 resort fee, but feel our time and inconvenience could've been compensated a little more.
Stayed 1 night in Apr 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy bien todo muy tranquilo y agradable área tranquila y pacífica muy agradable
Stayed 1 night in Apr 2024
Response from patty on Apr 21, 2024
Dear Julio,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides finding parking was difficult, everything was great!
Stayed 3 nights in Apr 2024
Response from patty on Apr 22, 2024
Dear Anthony,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. I'm sorry you had issues with parking, but that doesn't happen very often. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Brian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and will be back.
Stayed 1 night in Apr 2024
Response from patty on Apr 21, 2024
Dear Brian,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating. It makes us happy to know you loved your stay and will be back. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

2/10 Terrible

Arkadi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from patty on Apr 16, 2024
Dear Arkadi,We are so sorry for any issues you may have experienced during your stay with us. If you wish to discuss this further, I can be reached by calling the resort directly. Unfortunately, I cannot provide direct contact information via my response, but you can call the resort and ask for me. I would like to have a better understanding of your experience so we can make the necessary changes. My sincere apologies, Patty Davis General Manager

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from patty on Apr 13, 2024
Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, and the five-star rating, and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

Dongmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024
Response from patty on Apr 10, 2024
Dear Dongmin,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to many wonderful restaurants and shops
Stayed 5 nights in Apr 2024
Response from patty on Apr 10, 2024
Dear Monica,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

kathy, South Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I was surprised how decent the hotel is. It’s clean, staff are very professional and nice. Shopping and restaurants are all walking distance. Great location if you want to be in downtown Palm Springs. The only complaint was the loud AC & the toilet would clog easily and had to ask for a plunger. Room #206 if y’all want to avoid that room. But overall I liked how the room had a fridge and microwave. We were able to save our leftovers and reheat them. We liked the little patio where we could enjoy a few drinks and relax. We would stay here again.
Stayed 2 nights in Apr 2024
Response from patty on Apr 8, 2024
Dear Kathy,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. We will address the issue with the A/C unit and the toilet so future guests do not need to worry. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
The grounds are real pretty with nice vegetation. The room is clean and comfortable.
Stayed 1 night in Apr 2024
Response from patty on Apr 5, 2024
Dear Susan,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will definitely be back
Stayed 2 nights in Apr 2024
Response from patty on Apr 4, 2024
Dear Katie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

Marcellus

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good property. Only down fall is the pool closes at 10pm but I think its to keep kids and partying/drinking minimized.
Stayed 2 nights in Mar 2024
Response from patty on Apr 5, 2024
Dear Marcellus,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Julio

Stayed 3 nights in Mar 2024
Response from patty on Apr 24, 2024
Dear Julio,Thank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

4/10 Poor

Tom

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Rates were competative to other motels in area until we checked out and received additional fees (25.00 night) for the spa, in asking for a explaination from the desk clerk We were told because we booked through expedia.com this additional fee wasnt billable through expedia, just when we were at the resort. And the Clerk said it is disclosed in the check in papers. Wished I would have known when booking, I could have stayed closer to conference center, and would'nt have the worry of (EXTRA FEES) when checking out.
Stayed 4 nights in Mar 2024
Response from patty on Apr 4, 2024
DearThank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.I'm sorry there was confusion about the resort fees. These fees also include the WiFi, Starbucks coffee service in the morning, bikes, airport shuttle, coffee and water in the room. Resort fees are fairly common in Palm Springs and most of the hotels closer to the conference center also charge resort fees. These fees are disclosed in the confirmation we send you through Expedia. Sincerely,Patty DavisGeneral Manager

8/10 Good

Heidi

Stayed 1 night in Apr 2024
Response from patty on Apr 22, 2024
Dear Heidi,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

8/10 Good

Paulina

Traveled with family
Liked: Cleanliness, staff & service
Great place for families, a lot of places to shop and dine.
Stayed 3 nights in Mar 2024
Response from patty on Apr 4, 2024
Dear Paulina,Thank you for staying at Palm Mountain Resort and Spa on your ecent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Gao

Stayed 3 nights in Mar 2024
Response from patty on Apr 21, 2024
Dear Gao,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!!
Stayed 3 nights in Mar 2024
Response from patty on Apr 1, 2024
Dear Vincenzo,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from patty on Apr 1, 2024
Dear AnaThank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to created a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Johnmichael, Los angeles

Liked: Cleanliness, staff & service
This property is so beautiful! It’s great to have a dog friendly hotel, and this certainly is one of the best. We had a downstairs suite close access to the pool and right in the center of downtown Palm Springs. This property is established with mature trees, and the aroma from the citrus blossoms was so soothing and calming.! the staff is courteous and kind and you can’t beat the free Starbucks coffee in the morning
Stayed 4 nights in Mar 2024
Response from patty on Mar 30, 2024
Dear Johnmichael,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. I wish the blossoms on the citrus trees lasted longer because they do smell wonderful We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from patty on Apr 16, 2024
Dear David,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The fire pits and pool area were amazing. We loved the access to downtown Palm Springs. It's about time for some rooms to be updated, though.
Stayed 2 nights in Mar 2024
Response from patty on Mar 30, 2024
Dear Katie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and it makes us happy to know we helped to create a memorable stay. We hope to start our guestroom renovation late this year to be finished in early 2025. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness
Property is convenience walking distance to restaurants, clubs, and other attractions. However, the price was too high
Stayed 2 nights in Mar 2024
Response from patty on Mar 27, 2024
Dear Christopher, Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

8/10 Good

Annette, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and grounds were nice but the AC in our room was straining and making noise every time to turned off.
Stayed 1 night in Mar 2024
Response from patty on Mar 25, 2024
Dear Annette,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to read the review you recently completed and was concerned to hear about your experience with your guest room and our lack of attention to detail in this situation. Your comments have been discussed and our team is doing its best to prevent that problem in the future. I know that does not change your experience but I hope that you can feel confident that we heard your concern.Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the easy convenience to local restaurants and shopping.
Stayed 2 nights in Mar 2024
Response from patty on Mar 25, 2024
Dear Barry,Thank you for your review. We're happy you enjoyed your stay with us and took advantage of our excellent location in the heart of Palm Springs. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

8/10 Good

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower not working properly. No vent in the shower. Door hard to lock.
Stayed 1 night in Mar 2024
Response from patty on Mar 25, 2024
Dear Veronica,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guest's expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will locate the room you stayed in and ensure the door and shower issues are addressed. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

8/10 Good

marvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shower sucks
Stayed 1 night in Mar 2024
Response from patty on Mar 25, 2024
Dear Marvin,Thank you for your review. We're happy to see you enjoyed your stay with us with the exception of the shower. We will get maintenance to fix that right away. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not what to expect when I made the reservation! It was truly a great experience! This resort became one of my favorites in Down Town Palm Springs ❤️
Stayed 1 night in Mar 2024
Response from patty on Mar 19, 2024
Dear Angelica,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped create a memorable stay. Now that we are your favorite place to stay, we hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Keith, Redondo Beach

Stayed 1 night in Feb 2024
Response from patty on Mar 18, 2024
Dear Keith,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped created a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service
Buildings could use upgrading, staff courteous and helpful, walkable, a little noisy (on backside), nice grounds.
Stayed 2 nights in Mar 2024
Response from patty on Mar 18, 2024
Dear Steve, Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and revisit us soon. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Samy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good first time experience. Front desk very responsive to special requests. Quiet and safe area. I did not like the darkness of the room as shutters must be kept closed to preserve privacy of the room.
Stayed 4 nights in Mar 2024
Response from patty on Mar 18, 2024
Dear Samy,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped create a memorable stay. We will be completing a guestroom renovation late this year that will brighten up the room and will include new window coverings. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a bit dated but the grounds were well maintained and the location of the resort was very convenient to downtown.
Stayed 2 nights in Mar 2024
Response from patty on Mar 22, 2024
Dear Maria,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guests expectations by providing the right room, technology and service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We will be completing a guest room renovation late this year, which will brighten our rooms with new furniture and flooring, to name a few of the improvements. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how the property is a block away from downtown. The room was clean and the bed was super comfortable. We had a room with a private patio that walked out to the fire pit and pool which we loved.
Stayed 3 nights in Mar 2024
Response from patty on Mar 22, 2024
Dear Angela,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

6/10 Okay

David

Traveled with group
Disliked: Cleanliness, staff & service
Great location. Nice grounds and pool. Did not clean our room once in 7 days, sometimes replaced coffee and towels. Did not keep bath soap or toilet paper stocked very disappointed with room maintenance. We are regular visitors to Palm Springs but doubt we would stay here again
Stayed 6 nights in Mar 2024
Response from patty on Mar 18, 2024
Dear Davis,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear your room was not cleaned during your stay. If you stayed seven nights your room should have been cleaned at least two times. I would like to take this opportunity to apologize, as this is not the way we typically take care of our guests. We have discussed this topic with the housekeeper team to ensure this doesn't happen again. Also, we are just a phone call or text away from addressing this while you are here. I hope that you can feel confident that we heard your concern.Sincerely,Patty DavisGeneral Manager

8/10 Good

Charlemagne Marcos

Stayed 5 nights in Mar 2024
Response from patty on Apr 4, 2024
DearThank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

4/10 Poor

Timothy

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from patty on Mar 11, 2024
Dear Timothy,We apologize that we did not meet your expectations during your recent stay with us. If you would like to further discuss the issues you had during your stay with me, please contact the resort directly and ask for the general manager. Unfortunately we are unable to provide our contact information via my response. I look forward to speaking with you, Patty DavisGeneral Manager

8/10 Good

James

Business traveler
Liked: Cleanliness, property conditions & facilities
nice rooms and a lot to do around the walkable area..
Stayed 2 nights in Feb 2024
Response from patty on Mar 8, 2024
Dear James,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

6/10 Okay

Jody

Liked: Staff & service
Disliked: Cleanliness
The Expedia images shown for this property was of the pool and the rooms surrounding and facing the pool with balconies. I was given a room in the back of the property with a shared patio (with 3 other rooms) and the patio reeked of dog pee. The patio faced the parking lot. These were the accessible/pet friendly rooms. When I booked I thought I'd be getting one of the rooms facing the pool so obviously I was disappointed. Also, my room could have been cleaner. For example, the bathroom mirror was filthy. I loved the location, but I was disappointed in my room especially for the price I paid.
Stayed 2 nights in Mar 2024
Response from patty on Mar 8, 2024
Dear Jody,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our hotel. I'm sorry to hear the patio area had an odor. We will address that immediately. Once we complete our guestroom renovation in early 2025, we will be replacing the flooring with a hardwood surface, which will allow all rooms to be pet-friendly. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. We will use your feedback to make improvements where needed. Sincerely,Patty DavisGeneral Manager

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is very nice and clean. It is a short walk to downtown and connected to the convention center. I was fortunate to get upgraded to a suite. The only drawback was the long walk from the elevator to the room.
Stayed 3 nights in Feb 2024
Response from patty on Mar 5, 2024
Dear Chris,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, knowing we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
Property was nice, rooms are out dated. Beds are stiff. For the price expected a little more comfort.
Stayed 3 nights in Feb 2024
Response from patty on Mar 4, 2024
Dear Paul,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your review and rating of our hotel. We also appreciate your feedback as we continuously work to improve our guest experience. Please feel free to contact me at the resort if you would like to further discuss the issues you experienced during your stay with us. Sincerely, Patty DavisGeneral Manager

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom vent over the shower was caked in thick build up of fluffy dust. The elevator was dirty and the carpet on the elevator floor got worse by the day. House keeping could definitely be better all the way around.
Stayed 3 nights in Jan 2024
Response from patty on Mar 4, 2024
Dear Rebecca,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guest expectations by providing the right room, technology and service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We will work on addressing the cleanliness issues you noted. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a block from downtown and the many shops and restaurants there. Hotel was quiet, but bed was lumpy.
Stayed 5 nights in Feb 2024
Response from patty on Mar 4, 2024
Dear John,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

10/10 Excellent

Janice, Redmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay within walking distance to down town Palm Springs
Stayed 2 nights in Feb 2024
Response from patty on Mar 4, 2024
Dear Janice,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, knowing we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location, and the grounds and pool area are beautiful. The rooms really do need a refresh though, change out carpet, modernize bathrooms and new beds. Past responses from the Manager indicated a refresh was in the works but that is just lip service. Overall though it is right near downtown, and is priced well. You can’t go wrong staying at the Palm Mountain resort.
Stayed 4 nights in Feb 2024
Response from patty on Feb 25, 2024
Dear John,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. We are starting our guestroom renovation later this summer, and it will be completed in February 2025. It will include new furniture, flooring, and an overall brighter look. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

8/10 Good

betty

Traveled with partner
Liked: Cleanliness, staff & service
It would have been much more convenient if the property had an on-site bar or fresh sandwich type foods even delivered daily. By the time we left, there was evidence of dog excrement on several parts of the lawn, and one part of the walkway. There did seem to be quite a large number of dogs on the property. The decor in several of the rooms was generally quite dated, and certainly could use a refresh.
Stayed 14 nights in Feb 2024
Response from patty on Feb 21, 2024
Dear Betty,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. I'm sorry to see that some of our guests did not pick up after their pets. We will do a better job of ensuring that is cleaned up quickly. We will be updating our guestrooms later this year to include new furniture, flooring, and brighter colors. Our team enjoys knowing we helped to create a memorable stay. I hope you will come back and visit. Thank you,Patty DavisGeneral Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda tired but due for a refresh next year. Otherwise well maintained, impeccably clean, friendly staff, and ideally situated.
Stayed 7 nights in Feb 2024
Response from patty on Feb 21, 2024
Dear Brian,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

6/10 Okay

Fatemeh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The heater was so noisy and dirty air.
Stayed 2 nights in Dec 2023
Response from patty on Feb 21, 2024
Dear Fatemeh,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problem you encountered with the heater/AC unit. Thank you for letting us know so that we may address that. Sincerely,Patty DavisGeneral Manager

8/10 Good

Liliana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit dated, but they were really clean. The property is nicely maintained, manicured and took me back to an old movie setting in classic Palm Springs. I would recommend staying here, it’s conveniently located in the heart of Palm Springs. We walked to dinner and breakfast.
Stayed 1 night in Feb 2024
Response from patty on Feb 21, 2024
Dear LilianaThank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Good news - we are renovating our guest rooms later this year to include new furniture, flooring, and brighter colors. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager