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Reviews of DoubleTree by Hilton Palmdale, CA

4 out of 5
DoubleTree by Hilton Palmdale, CA
West Palmdale Boulevard, 300, Palmdale, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 384 reviews" "
Rating 8 - Good. 63 out of 384 reviews" "
Rating 6 - Okay. 23 out of 384 reviews" "
Rating 4 - Poor. 12 out of 384 reviews" "
Rating 2 - Terrible. 14 out of 384 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Melissa M. on May 16, 2024
Thank you for the great rating, we hope to see you again soon!

8/10 Good

Bin, SAN FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in May 2024
Response from Melissa M. on May 13, 2024
Thank you for taking the time to rate our hotel, we hope to see you again soon!

10/10 Excellent

Teresa

Liked: Amenities
Everything is great, the front desk personnel very nice and professional.
Stayed 1 night in May 2024
Response from Melissa M. on May 8, 2024
We're glad to hear that you had a great experience with our front desk personnel. Providing excellent service is important to us, and we're pleased to know that they were nice and professional during your stay. We hope to welcome you back again soon!

8/10 Good

Yuridia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy and fast check in the room were nice and clean
Stayed 1 night in May 2024
Response from Melissa M. on May 7, 2024
Your feedback is appreciated. We're pleased to hear that your check-in was smooth and that you found the rooms to be clean and comfortable. We look forward to welcoming you back again in the future!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, conveniently located near the freeway but without the noise. I liked that parking is free, and there is a restaurant on-site. There are numerous dining options in the vicinity as well. It’s a little tricky getting back on the main boulevard.
Stayed 1 night in Apr 2024
Response from Melissa M. on May 1, 2024
We're glad you enjoyed your stay! Thank you for appreciating our convenient location, free parking, and on-site restaurant. We hope to welcome you back soon!

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We paid $55.10 for the breakfast which was very basic and dry. The upkeep of the breakfast was horrible we had told the staff that there was no more oatmeal and she said she refilled it which when we looked it was a quarter to empty and looked like she just added water. Juices were not refilled for the hotel guests. This is a breakfast that should be free and not 15.99 per guest with the quality and upkeep.
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 29, 2024
Apologies for the disappointment with your breakfast experience. We regret that it did not meet your expectations in terms of quality and upkeep. Your feedback is valuable, and we'll address it with our staff to ensure improvements are made. Thank you for bringing these issues to our attention and we hope you will consider staying with us again in the future.

10/10 Excellent

Rosenda

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are pet friendly too
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 22, 2024
Thank you for taking the time to review our hotel! We're extremely happy that you found your stay to be outstanding and hope to see you back soon!

10/10 Excellent

Drew

Stayed 2 nights in Apr 2024
Response from Melissa M. on Apr 22, 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 15, 2024
Thank you for taking the time to review our hotel! We're extremely happy that you found your stay to be outstanding and hope to see you back soon!

6/10 Okay

Javier

Business traveler
Liked: Cleanliness
The heater it was not working when I arrived to the room it was so cold . I try to turn on the wall controller but didn’t work.
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 9, 2024
We apologize for the inconvenience with the heater in your room. It's regrettable that it wasn't working when you arrived. We'll address this promptly to prevent similar issues in the future. Your comfort is important to us, and we appreciate your understanding. Thank you for choosing us, and we hope to welcome you back in the future!

6/10 Okay

Vanessa

Not awesome possum. But the cookies were fire.
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 8, 2024
Glad you enjoyed the cookies! We'll keep working to make your next stay awesome possum.

10/10 Excellent

DVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back
Stayed 3 nights in Mar 2024
Response from Melissa M. on Apr 8, 2024
Great to hear! We look forward to welcoming you back soon!

10/10 Excellent

Ilyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and very well priced.
Stayed 1 night in Apr 2024
Response from Melissa M. on Apr 8, 2024
We're thrilled to hear that you had a great stay with us and found our prices reasonable. Thank you for choosing us, and we hope to welcome you back in the future!

10/10 Excellent

Rupal

Stayed 1 night in Mar 2024
Response from Melissa M. on Apr 15, 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
it was excellent!
Stayed 1 night in Mar 2024
Response from Melissa M. on Mar 28, 2024
We're delighted to hear that you had an excellent experience! Thank you for your kind words, and we hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melissa M. on Mar 25, 2024
Thank you for the great rating, we hope to see you again soon!

10/10 Excellent

Dulce

Stayed 1 night in Mar 2024
Response from Lauren B. on Apr 7, 2024
Thank you for staying with us and thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Lamel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service all around
Stayed 2 nights in Mar 2024
Response from Melissa M. on Mar 11, 2024
Thank you for taking the time to share your review. We appreciate the great comments and are very happy to hear you had a wonderful experience! We hope to see you again soon!

10/10 Excellent

Vicki

Traveled with family
We had a very delightful experience! The warm cookie was delicious!
Stayed 1 night in Feb 2024
Response from Tracy on Feb 28, 2024
Thank you for leaving us a review. We are thrilled that you enjoyed your stay and our signature Cookie welcome! We hope to see you again in the future.

10/10 Excellent

Julissa

Wes super quiet
Stayed 2 nights in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden little gem. Great hotel and great price.
Stayed 2 nights in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We hope to welcome you back in the not so distant future!

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, just renewed !!!
Stayed 1 night in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay! We hope to welcome you again in the not so distant furutre.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is clean and up to date. I didn't like that the shower water was scolding hot! I was unable to complete my shower! Other than the shower issue it's a great place to stay!
Stayed 1 night in Feb 2024
Response from Lauren B. on Feb 22, 2024
Thank you for your feedback. We're so happy to hear you enjoyed your stay with us. We will get the showers looked at. Thank you for bringing that to our attention. We hope to welcome you back in the not so distant future!

10/10 Excellent

Maria

Traveled with partner
I’ll be coming back
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Rigoberto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. I checked in late due to traffic and even though they didn’t have to, they allowed me and my family to check out an hour after without raising the price.
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days
It's a modern American interstate Motel, you know what youre getting, theyre all the same. The breakfast was great, dont bother with the evening meal or the beer at the bar, both left a lot to be desired.
Stayed 2 nights in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Luis Rosendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

YUKASA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked DoubleTree Hotel in Palmdale for 4 of our crew members who needed to do some installations in the area. Each crew member had a king-bed room and expressed how clean and nice the facility was. They also loved the welcoming cookies (Double Tree signature) and felt like a treat to stay there although it was job-related. Based on the experience shared by my staff, I will definitely give DT Hilton the next staying opportunity when in the area.
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for the review! We appreciate your business and look forward to seeing the team again.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Fariba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is very clean and very modern, but the neighborhood is not safe.
Stayed 7 nights in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Ariel

Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

2/10 Terrible

Cursida

Stayed 1 night in Dec 2023
Response from Lauren B. on Jan 2, 2024
Thank you for taking the time to leave us a review. Our apologies for not exceeding your expectations. We will continue to work to make things right for our guests.

10/10 Excellent

Renee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here at the Double Tree was excellent. The hotel staff were friendly and helpful. I will look forward to visiting with this magnificent place again, next year. Thank You.
Stayed 2 nights in Dec 2023
Response from Lauren B. on Jan 2, 2024
Thank you for taking the time to leave us a review. We are so glad to hear you enjoyed your stay with us and hope to welcome you again in the not so distant future!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

MEIJINGZI

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

2/10 Terrible

Cursida

Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
We apologize your stay was not up to par. If you wouldn't mind sharing your concerns, we would love to hear them. We are always looking for ways to improve on our guests' experience.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on Feb 5, 2024
Thank you for leaving us a review. We hope to see you back in the future!

6/10 Okay

Jasmine

Stayed 1 night in Nov 2023

10/10 Excellent

Lourdes

Traveled with family
Liked: Amenities
Great service and very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for me
Stayed 2 nights in Nov 2023

6/10 Okay

Lawrence

Stayed 1 night in Nov 2023

4/10 Poor

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first night was horrible I booked a jr suite come to find out its right by the elevator which you can hear all night long in your room so i got no sleep..the front desk was no help other than they can downgrade me that night.. but in the morning i went to down and spoke to someone who was very apologetic and ended up upgrading me to a king suite
Stayed 2 nights in Nov 2023

10/10 Excellent

Gicelle, Las Vegas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was welcoming and clean. Staff was friendly. Location was convenient close to the freeway and a few miles from shopping/food etc. The room was very nice, updated and quiet. The TV was high quality, room smelled good not musty, heater worked well was not loud or disturbing and the beds were very comfy. We will be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Marlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Agustin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms and good beds but I didn’t get my cookie from the receptionist
Stayed 1 night in Oct 2023

10/10 Excellent

Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ask for a room away from the noisy elevators; I requested a room change, and the Front Desk was happy to accommodate. Ensure the glass shower door doesn't roll open when closed. Be cautious of numerous potholes and uneven surfaces on the surrounding streets, especially if you have a lower-clearance vehicle. Target locks up T-shirts and underwear, and staffing is limited. Krispy Kreme offers great-tasting doughnuts, while the local IHOP serves an average T-bone steak. Many mom-and-pop eateries have closed down, leading us to rely on food chains like Sizzler and IHOP. Open parking is available, although I did not see any security. Free Wi-Fi is provided only if you agree to receive solicitations. The bed mattress seemed a bit overused, but the pillows were plush and the towels were new. The free coffee packs were too finely ground, leaving a residue in the cup after brewing.
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
What a pleasant stay at this hotel! Will definitely come back and stay in the near future
Stayed 1 night in Oct 2023
Response from Michael on Nov 24, 2023
Thank you!