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Reviews of Holiday Inn Express & Suites Pekin (Peoria Area)

3 out of 5
Holiday Inn Express & Suites Pekin (Peoria Area)
3615 Kelly Avenue, Pekin, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 397 reviews" "
Rating 8 - Good. 111 out of 397 reviews" "
Rating 6 - Okay. 35 out of 397 reviews" "
Rating 4 - Poor. 11 out of 397 reviews" "
Rating 2 - Terrible. 12 out of 397 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

D WAYNE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal, FOM on Apr 15, 2024
Thankyou for taking the time to fill out our survey, we hope to see you again soon. Thankyou for staying with us at the Holiday Inn Express & Suites Pekin

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and kind staff
Stayed 1 night in Apr 2024
Response from Crystal, FOM on Apr 12, 2024
We are pleased to hear that you enjoyed your stay with us here at the Holiday Inn Express. We hope to see you again soon

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff has been great. Smooth check in. Room was updated, modern, quiet and clean. Met a very nice housekeeper in the elevator who went out of her way to accommodate me by getting me napkins and utensils from the kitchen after hours when the take out I ordered hadn't given me anything to eat my dinner with. Also got a free homemade chocolate chip cookie at check in... can't go wrong with that lol
Stayed 1 night in Mar 2024
Response from Crystal, FOM on Mar 25, 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again!

8/10 Good

Barbara

Stayed 1 night in Mar 2024
Response from Crystal, FOM on Apr 15, 2024
We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express & Suites Pekin. We look forward to your next stay with us.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ice machine was broken in 3rd floor, and the extra blanket, sheets, and pillows for the let out sofa that is usually in a hotel room weren't there. The mounting of the first TV was a bit odd in relation to the wall it was on. However, overall, the hotel served its purpose and the staff was very accommodating!
Stayed 1 night in Mar 2024
Response from Crystal, Front Desk Manager on Mar 21, 2024
We are pleased to hear that you enjoyed your stay with us. We are hoping for the ice machine on 3 to be fixed soon. We look forward to your next stay with us.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was updated and new. It was clean and nice. Spacious room, Good Breakfast.
Stayed 1 night in Mar 2024
Response from Crystal Ratliff on Mar 11, 2024
We are happy to hear you that you enjoyed your experience with us here at the Holiday Inn Express. We look forward to your next stay with us.

10/10 Excellent

JOANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy
Stayed 1 night in Feb 2024
Response from Crystal, front desk manager on Feb 13, 2024
We are happy you enjoyed your stay with us here at the Holiday Inn Express & Suites. We hope to see you again soon.

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful. I felt the mopping of the lobby and breakfast hall could have waiting until after check-out when the floor traffic would be less. I do not like slippery floors. Breakfast was the best!! Rooms were nice. Pool was great!
Stayed 1 night in Dec 2023
Response from Mindy G on Jan 4, 2024
Good morning, Samantha! Thank you for providing feedback for us, we appreciate the input and I will let my public areas department that they should wait for mopping the lobby.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mindy G on Dec 28, 2023
Good morning, Linda. Thank you for taking the time to fill out a survey for us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire hotel was under construction and was very dirty. Old materials were left laying around as long as trash.
Stayed 5 nights in Dec 2023
Response from Mindy G on Dec 18, 2023
We apologize for the state of the hotel as it undergoes a remodel to upgrade the facilities for our guests. I will have a conversation with the working crew to attend to their tools and equipment before they retire for the day.

10/10 Excellent

Diane, Sycamore

Liked: Amenities
My room is newly remodeled and has a wonderful walk in shower, which is very important to me, a senior citizen! The facility is being fully remodeled and therefore workers and dust, but it will be done soon.
Stayed 1 night in Dec 2023
Response from Mindy G on Dec 15, 2023
Good morning, Diane. I wanted to take a moment to thank you for filling out a survey for us. We know the frustrations that remodels can cause and are looking forward to the end when we can celebrate the changes with all our guests!

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a long time customer of this property, having come here approximately once per year for about a dozen years or so. However, at this most recent visit, the property was being refurbished, with the hotel lobby unusable and many other amenities unavailable (exercise room, pool). There was extensive dirt and dust, with many rooms under construction and many workers present even on a weekend. All of this might have been OK, but the problem is that I paid what appeared to be full price (I paid well over $200 with tax included for one night). I feel taken advantage of, as I thought I was simply paying for a room in a hotel operating under normal circumstances, but clearly this was a long planned event at the hotel and the hotel still had an unacceptably high price set at Expedia during the days that they knew there would be refurbishment activity. Also unacceptable was that I attempted to speak to the manager while I was there (the manager did not speak with me), I also called the hotel when I returned home the next day (was told the manager would call me back), and finally the next day I called Expedia who called the hotel as well and said the manager would call me. I still have not spoken to a manager. The front desk also said they did not know how to give me a discount since I booked through Travelocity/Expedia. I am surprised as a long time customer to have been treated this way and plan to avoid Holiday Inn Express in Pekin in the future.
Stayed 1 night in Nov 2023
Response from Mindy G on Nov 22, 2023
Good morning, Kelly. I am saddened to hear that you had such frustrations during your stay. I apologize that I was not able to speak with you as I was out sick for a week and only just returned. I would love to speak with you regarding the incident. While I am out of the office for the weekend after today, if you would please contact the hotel and leave a number for me to reach you, I will call you as soon as my staff calls me with it.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
my housekeeper Jennifer was wonderful! She went over and beyond what was expected!!! The front desk stafff very friendly! Dislikes pool was not heated, to much contsruction going on all over place, had to deal with sewer smell for 2 days do to construction crew not capping off swewer line!
Stayed 14 nights in Oct 2023
Response from Mindy G on Nov 9, 2023
Good morning, Kathleen. I wanted to take a moment to let you know that we understand your frustration, as we feel it also. I apologize for the issues you experienced during your stay with us. I do hope you'll visit us again after our remodel is finished so we can serve you the way we always want to!

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from Mindy G on Nov 22, 2023
Thank you, Greg, for filling out a survey for us. We appreciate your feedback!

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Mindy G on Oct 25, 2023
Thank you, Douglas for taking the time to leave a review for us. We hope to serve you again soon!Warm regards,

8/10 Good

Camille

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Construction
Stayed 4 nights in Oct 2023
Response from Crystal, front desk supervisor on Oct 15, 2023
We are pleased you enjoyed your stay with us here at Holiday Inn Express & Suites. We look forward to your next stay with us. We apologize for any inconvenience due to the ongoing refresh, we hope you will come see us after the remodel is complete.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very friendly. Lots of options for breakfast.
Stayed 2 nights in Oct 2023
Response from Crystal, front desk supervisor on Oct 15, 2023
We are glad you enjoyed your stay with us here at the Holiday Inn Express & Suites.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mindy G on Oct 8, 2023
Good day to you, Christopher. I wanted to thank you for taking the time to fill out a survey for us. We hope to serve you again in the future!Warm regards,

10/10 Excellent

William, Shelbyville

Stayed 1 night in Oct 2023
Response from Mindy G on Nov 9, 2023
Good morning, William! Thank you for taking the time to fill out a survey for us. We appreciate the feedback, even in this time of focused chaos. I hope you give us the chance to show you our true hospitality when our remodel is finished.

10/10 Excellent

William, Shelbyville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stary here all the time whenwe are in Pekin. It is our home away from home. You will not go wrong with this greatly run hotel. The breakfast is great and the coffee is over the top just right.
Stayed 1 night in Sep 2023
Response from Mindy G on Oct 8, 2023
Good morning, William. I wanted to thank you for filling out a survey for us. We look forward to serving you again soon!Warm regards,

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Mindy G on Oct 8, 2023
Good day to you, Paul. I just wanted to thank you for filling out a survey for us and say we look forward to serving you again soon!Warm regards

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean rooms
Stayed 3 nights in Sep 2023
Response from Mindy G on Sep 19, 2023
Good morning, Jennifer. Thank you for taking the time to fill out a survey for us. We hope to serve you again in the future and surprise you with our updates when our refresh is complete!

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023
Response from Mindy G on Sep 9, 2023
Thank you, Randall, for taking the time to fill out a survey and let us know how we did during your stay. Come back and see us again!

8/10 Good

Scott

Traveled with pets, Traveled with family
Liked: Amenities
Nice clean room,staff was excellent,breakfast was good
Stayed 1 night in Aug 2023
Response from Mindy G on Aug 25, 2023
Good morning, Scott! Thank you for filling out a survey for us. We hope to see you again, especially once our property refresh is complete!

10/10 Excellent

William, Shelbyville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have used this propterty many times when we go to Pekin to visit family. Froant desk service is always very good and helpful. Breakfast lady is superb. Coffee is really good. Food selection for breakfast is 5star. We will use this property again.
Stayed 2 nights in Aug 2023
Response from Mindy G on Aug 23, 2023
Good morning! Thank you so much for taking the time to fill out a survey and tell us how we did during your stay. We are constantly striving for better and look forward to welcoming you again soon.

10/10 Excellent

Kimberly J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Visited for Ledgestone Disc golf tournament. Staff was so efficient and so friendly. They even had homemade cookies at the front desk. Would definitely stay here again.
Stayed 5 nights in Aug 2023
Response from Mindy G on Aug 9, 2023
Good morning, Kimberly. Thank you for taking the time to let us know how we did during your stay. I appreciate the feedback! We hope to see you again.

2/10 Terrible

Bert

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I would never stay at this hotel ever again
Stayed 1 night in Jul 2023
Response from Mindy on Jul 21, 2023
Good morning, Bert. Unfortunately, you did not give me details as to the problem you encountered during your stay. If you could, I would be more than happy to address your concerns.

6/10 Okay

KEVIN

Traveled with family
Liked: Property conditions & facilities
the street signage to get to the property needs improvement. The secondary access was not easily recognized
Stayed 1 night in Jul 2023
Response from Crystal, front desk on Jul 17, 2023
Good morning, we are hopeful that the remodel we will be undergoing in October will address the majority of these issues, if not all of them. We hope to see you again after our remodel, have a great day!

10/10 Excellent

Donna, Atlanta

Stayed 2 nights in Jun 2023
Response from Holiday Inn Staff on Jul 21, 2023
Thank you for taking the time to let us know how we did during your stay.

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and the property was clean on the inside.
Stayed 1 night in Jun 2023
Response from Mindy on Jun 27, 2023
Thank you, cynthia, for taking the time to let us know how we did. I appreciate it! We look forward to serving you again.

10/10 Excellent

Diane, Sycamore

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and spacious room with ADA bath
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Pekin Staff on Jun 12, 2023
Diane, Thank you for providing us feedback about your stay. I am glad that I had the availability to change you to an ADA compliant room as that isn't always the case. We look forward to seeing you in the future!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Pekin Staff on Jun 7, 2023
Ashley, thank you for letting us know how we did during your stay. I'm glad you had an enjoyable visit!

6/10 Okay

Huang

Liked: Staff & service
Stayed 1 night in May 2023
Response from Holiday Inn Staff on Jul 21, 2023
Thank you for letting us know how we did during your stay. We do hope to be able to show you we can do better in the future.

10/10 Excellent

Avelino

Stayed 1 night in May 2023
Response from Holiday Inn Staff on Jul 21, 2023
Thank you for letting us know how we did during your stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Mindy G on May 29, 2023
Thank you for staying with us, Heather! We look forward to welcoming you back soon.

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Inn Staff on May 22, 2023
Thank you Tasha for staying with us! We hope to see you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Inn Staff on May 15, 2023
Thank you, Jill, for taking the time to fill out a review. We are glad you had a good time and look forward to welcoming you back!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Everything was nice and clean! Love the fresh fruit! Breakfast was great! Indoor Pool was nice and clean, just wish it was a little warmer. Wish they had a hot tub beside the pool. Beds were very comfortable. Overall, excellent hotel!
Stayed 1 night in May 2023
Response from Mindy G on May 9, 2023
Julie I am very pleased to hear that you had a great time during your stay. Hopefully you'll come see us again after our remodel is complete!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

chelsey

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

William, Shelbyville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we go to Pekin to visit family and we always choose this hotel. it's like going back home. staff are very friendly and courteous
Stayed 2 nights in Mar 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was quick and easy and the staff very friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2023

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay. Very clean room. Quiet which was much appreciated. Our go to when visiting family there.
Stayed 1 night in Mar 2023

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast Doors slamming and loud footsteps late into night from kids Clean room and nice pillows Bathroom could be upgraded
Stayed 2 nights in Mar 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for the price
Everything seemed to be up to date. The bed was a bit hard but was tolerable, swimming pool was a bit cool and could have stood to be a bit warmer for the winter. i would most likely stay here again.
Stayed 2 nights in Feb 2023

8/10 Good

Mandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Jan 2023