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Reviews of Hotel Umbra

3 out of 5
Hotel Umbra
Via Degli Archi 6, Assisi, PG

Reviews

9.4

Exceptional

Rating 10 - Excellent. 136 out of 188 reviews" "
Rating 8 - Good. 42 out of 188 reviews" "
Rating 6 - Okay. 6 out of 188 reviews" "
Rating 4 - Poor. 1 out of 188 reviews" "
Rating 2 - Terrible. 3 out of 188 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lyle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great: The staff; Their helpfulness with any questions; The history; Watching the 40 turtles in the yard outside our window.
Stayed 2 nights in May 2024

8/10 Good

C

Traveled with family
Liked: Cleanliness, staff & service
Desk and housekeeping staff were friendly and helpful. Rooms and linens are quite old. Breakfast area could have been cleaner, wooden chairs were quite dirty. Very few breakfast options to choose from. Location is amazing. If driving, parking is not easy and is a few streets away.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but well-maintained and clean. Staff was super-attentive, always friendly and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kwang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nadia R. on May 3, 2024
Thank you so much for this top rating!We hope to welcome you back in the future.Warm regards,

6/10 Okay

Rebecca

Liked: Staff & service
The cordial and helpful staff and excellent location are the highlights of this hotel, and now that I’ve gotten used to it I could imagine staying there again. However, this ranks so high on Expedia that I think it important to set realistic expectations. It is an old family-owned property that seems like it has hardly been touched since the 80s. That’s fine for me, but unfortunately my 1st room, and the 2nd room they moved me to, both had hair on the bathroom floor, and mildew and debris in corners and behind the toilet. Also the rooms are all very different, so be sure to scroll through all photos. I had expected the superior double that shows chairs facing a French door, but was first shown to a far different room with worn furniture and a plastic folding door for the bathroom, and it was still the same price as the nicer one shown in the pics. Breakfast isn’t very good — lots of sweets and a pumper full of liquid chocolate but hardly any fresh fruit (today 4 slices of melon for the entire dining room) and only processed wrapped cheese. There was a gluten-free tray with nothing on it either day, and some wieners and liquidy scrambled eggs. They are all so nice, however. This will hopefully sway you to give it a try, but now you know what to expect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lynne-Ann

Liked: Amenities
The hotel is lovely and the staff is very friendly and helpful. The location is also wonderful, close to restaurants and shops but still quiet feels secluded.
Stayed 7 nights in Apr 2024
Response from Nadia R. on Apr 22, 2024
Dear Lynne-Ann,A million thanks for your wonderful review.We are delighted to know that you enjoyed your stay and look very much forward to welcoming you back in another occasion.Warmest regards,

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and friendly staffs! Parking is 8 min walks,€12 per day. It is old fashion, not fancy, but it does the job with good price.
Stayed 2 nights in Apr 2024
Response from Paola L. on Apr 15, 2024
Dear Monty Dunn,Thank you for your nice review.We appreciate you enjoyed in our hotel during your stay in Assisi.many thanks and kind regards.HOTEL UMBRA ASSISI

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty in simplicity. Room was fine and quiet. The surroundings were beautiful. I would like to go back to Assisi and stay at your hotel.
Stayed 1 night in Apr 2024
Response from Nadia R. on Apr 9, 2024
Thank you so much for this wonderful review!We are extremely happy toknow that you enjoyed your stay at Hotel Umbra. We look forward to welcoming you back in another occasion!Thanks again and all the very best!

10/10 Excellent

William, Trappe

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet, very convenient location
Stayed 3 nights in Oct 2023
Response from Nadia R. on Oct 30, 2023
Thank you so much!Warm regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nadia R. on Oct 25, 2023
Thank you!Kind regards,

10/10 Excellent

Gina, San Clemente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. very friendly staff and front desk. This was my second time staying here and I would stay again without hesitation in the future. Wonderful!!!
Stayed 2 nights in Oct 2023
Response from Nadia R. on Oct 23, 2023
Dear Gina,Thank you so much for your great feedback!We look very much forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Joseph

Stayed 4 nights in Oct 2023
Response from Paola Laudenzi on Oct 17, 2023
Thank you so much for your positive review. We really appreciated.

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally nice and helpful. Made us feel welcomed. Shower was a bit difficult to use. Water got on bathroom floor even though shower curtain was closed and inside tub. Room was large. Bed was not real comfortable. We did enjoy our stay though.
Stayed 1 night in Sep 2023
Response from Nadia R. on Oct 2, 2023
Thank you for sharing your review.Kind regards,

10/10 Excellent

roula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & comfortable room, clean, u feel in ur home, very helpful staff, smily & kind, breakfast is so yummy, i highly recommend.
Response from Paola Laudenzi on Sep 24, 2023
Dear Roula, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.We look forward to hospitate you in the future. Yours sincerely.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you! We loved our stay! Perfect location
Stayed 2 nights in Sep 2023
Response from Nadia R. on Sep 23, 2023
Dear Gabriela,We are truly delighted to hear that you enjoyed your stay at Hotel Umbra!A million thanks for this great rating.We look forward to welcoming you back in another occasion, in the future.All the very best,

10/10 Excellent

Ni

Stayed 1 night in Sep 2023
Response from Nadia R. on Sep 24, 2023
Thank you!

10/10 Excellent

Vince

Stayed 2 nights in Sep 2023
Response from Nadia R. on Sep 21, 2023
Thank you!

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Nadia R. on Sep 20, 2023
Thank you so much!

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Nadia R. on Sep 20, 2023
Thank you!

8/10 Good

John C

Stayed 3 nights in Sep 2023
Response from Nadia R. on Sep 18, 2023
Thank you!

2/10 Terrible

WALTER

Stayed 1 night in Aug 2023
Response from Paola Laudenzi on Sep 5, 2023
Dear Walter,Thank you for taking the time to leave a review. We appreciate your feedback, and we're sorry to hear that you didn't have a positive experience with us. If you have any specific concerns or suggestions, please feel free to share them with us so that we can work on improving our service.Best regards.

10/10 Excellent

Lynne-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very lovely and everyone was great
Stayed 1 night in Aug 2023
Response from Paola Laudenzi on Aug 27, 2023
Dear Mrs. Lynne-Ann,Thank you for choosing to stay at our hotel!We appreciate your review and hope you had a wonderful stay.We look forward to welkcoming back in the future.

10/10 Excellent

Massimo

Stayed 8 nights in Aug 2023
Response from Nadia R. on Aug 24, 2023
Grazie mille per la Sua recensione.Siamo davvero felici che abbia apprezzato il Suo soggiorno presso l'Hotel Umbra.Speriamo di darLe nuovamente il benvenuto in un futuro prossimo.Un cordiale saluto,

10/10 Excellent

Sefilina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem with great outlook around Assisi country side
Stayed 2 nights in Aug 2023
Response from Nadia R. on Aug 16, 2023
Thank you!All the very best,

10/10 Excellent

Malcolm

Stayed 4 nights in Jul 2023
Response from Nadia R. on Aug 16, 2023
Thank you!Kind regards,

8/10 Good

Harindra, Chandler

Stayed 1 night in Jul 2023
Response from Nadia R. on Aug 13, 2023
Thank you!Kind regards,

10/10 Excellent

Guisppe

Just a fantastic place to stay.
Stayed 1 night in Jul 2023
Response from Nadia R. on Jul 9, 2023
Thank you so much for your feedback! We are delighted to know that you enjoyed your stay at Hotel Umbra and look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Lynda, LEAGUE CITY

Stayed 1 night in Jul 2023
Response from Nadia R. on Aug 4, 2023
Thank you!Kind regards,

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best!! This hotel you will be treated like family, as it’s family owned. The location is the best. The only problem is the day you have to leave, you won’t want to :)
Stayed 2 nights in Jul 2023
Response from Paola on Jul 4, 2023
Dear Carmer,It the best compliment we can have: " will be treated like family". We hope to give you and you family hospitality in the near future.Thank you so much from me and my family.Paola Laudenzi

10/10 Excellent

Eangelica

Stayed 1 night in Jun 2023
Response from Paola Laudenzi on Jun 28, 2023
Dear Eangelica,Thank you for your rewiev. We appreciate.

8/10 Good

Keith

Absolutely fantastic! Loved it! Great location! Property was very clean and very close to the center of Assisi! Marco was superb! He offered advice as soon as I arrived. Would absolutely stay here again and would recommend it to others.
Stayed 1 night in Jun 2023
Response from Paola Laudenzi on Jun 5, 2023
Dear Keith,Thank you so much for this great review! We look forward to welcoming you back at Hotel Umbra, Warm regards.Marco Canuti

10/10 Excellent

Masaki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice building and friendly staff.
Stayed 1 night in Jun 2023
Response from Paola L. on Jun 3, 2023
Dear Mr. Masaki,Thank you for your kind review.Yours sincerely,Paola Laudenzi

10/10 Excellent

Alexander

Stayed 1 night in May 2023
Response from Paola Laudenzi on May 7, 2023
Dear Mr. Zaytsev,Thank you for your review.It was a pleasure to give you hospitality during your stay in Assisi.Yours sincerely,HOTEL UMBRA ASSISI

10/10 Excellent

Marnie

Stayed 3 nights in Apr 2023
Response from Nadia R. on May 17, 2023
Thank you for the top rating!We look forward to welcoming you back in the near future.Kind regards,

8/10 Good

Carla

Stayed 3 nights in Dec 2022
Response from Nadia R. on Dec 30, 2022
Dear Carla Simpson,Thank you !

10/10 Excellent

Nadine

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Assisi
Nice hotel in heart of Assisi. Close to many sites, restaurants etc. Very nice staff.
Stayed 1 night in Oct 2022
Response from Nadia R. on Oct 26, 2022
Thank you so much for your feedback!We are delighted to know that you enjoyed your stay at Hotel Umbra and look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Gilbert

Stayed 2 nights in Oct 2022
Response from Nadia R. on Oct 22, 2022
Dear Gilbert,A million thanks for this wonderful rating!We look forward to welcoming you back at Hotel Umbra.Warm regards,

10/10 Excellent

John, New Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

sylviane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe endroit.bien situe. Accueil très sympathique..le top
Stayed 1 night in Oct 2022
Response from Nadia R. on Oct 5, 2022
Un grand merci chère Sylviane!Nous sommes ravis de savoir que vous avez apprécié votre séjour chez nous.On espère vous revoir très bientôt.Bien cordialement,

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, yet tranquil location. Simple, tasteful hotel with superb breakfast.
Stayed 2 nights in Sep 2022
Response from Nadia R. on Sep 11, 2022
Dear Paul,We are extremely happy to read your wonderful review and to know that you enjoyed your stay at Hotel Umbra.Thank you so much!We look forward to welcoming you back in another occasion, hopefully in the near future.Best wishes,

10/10 Excellent

Lynnette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and we had a large view room.
Stayed 1 night in Sep 2022
Response from Nadia R. on Sep 9, 2022
Dear Lynnette,Thank you so much for the wonderful rating!We are so happy to know that you enjoyed your stay with us .Warmest regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and it’s staff very kind and helpful.
Stayed 2 nights in Aug 2022
Response from Nadia R. on Sep 5, 2022
Dear David,Thank you so much for your kind review.We hope to see you again soon!Warm regards,

8/10 Good

Synnøve

Stayed 7 nights in Jul 2022
Response from Nadia R. on Aug 9, 2022
Thank you! We look forward to welcoming you back. Best wishes,

10/10 Excellent

DIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay. Staff was welcoming and hospitable. Breakfast is included and had delicious lemon tart. It is very well located, walking distance to the basilica of St Frances and St Claire.
Stayed 1 night in Aug 2022
Response from Nadia R. on Aug 6, 2022
Thank you for your wonderful feedback. We are delighted to know that you enjoyed your stay at Hotel Umbra. We hope to welcome you back in another occasion. Many thanks and best wishes,

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Emile

Stayed 3 nights in Jul 2022
Response from Nadia R. on Jul 26, 2022
A million thanks for this wonderful rating! We hope to welcome you back at Hotel Umbra in the near future. Best wishes,

10/10 Excellent

Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family who runs this property are so sweet. I would go back and stay here again!
Stayed 2 nights in Jul 2022
Response from Nadia R. on Jul 16, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review! Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

2/10 Terrible

Gregory

Stayed 1 night in Jul 2022

10/10 Excellent

Michele

Stayed 2 nights in Jun 2022
Response from Nadia R. on Jul 4, 2022
A million thanks for your rating! We are extremely happy to know that you enjoyed your stay with us and look very much forward to welcoming you back at Hotel Umbra. Best wishes,