Exterior

Reviews of Home2 Suites by Hilton Petaluma

3 out of 5
Home2 Suites by Hilton Petaluma
1205 REDWOOD WAY, Petaluma, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 197 reviews" "
Rating 8 - Good. 33 out of 197 reviews" "
Rating 6 - Okay. 8 out of 197 reviews" "
Rating 4 - Poor. 7 out of 197 reviews" "
Rating 2 - Terrible. 3 out of 197 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay, Thank you
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Michele, it's delightful to hear that you had a wonderful stay at Home2 Suites by Hilton Petaluma. Our primary aim is to provide our guests with an unforgettable experience, and we're thrilled to learn that this was true for you. Thank you for your generous words, and we hope to welcome you back soon.

8/10 Good

Thomas

...
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
We appreciate your lovely rating, Thomas!The satisfaction of our guests is important to us so we can't wait to see you back again at Home2 Suites by Hilton Petaluma soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the excellent rating, Ronald!Our goal is to go above and beyond to ensure our guests have a memorable experience at Home2 Suites by Hilton Petaluma! We look forward to hosting you again soon.

10/10 Excellent

Roderick, Carpinteria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice interior
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Roderick, it's splendid to know that you appreciated the interior design of Home2 Suites by Hilton Petaluma. We've put a great deal of thought into creating warm and inviting spaces for our guests. Your positive feedback is greatly valued. We're thrilled to welcome you back in the future.

10/10 Excellent

Clarisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Clarisse, thank you for your rating. We're thrilled to hear that your experience at Home2 Suites by Hilton Petaluma was outstanding. Our team is always here to ensure your stay is comfortable and enjoyable. We look forward to hosting you again in the future.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calvin at check-in was friendly & provided options as to what floor I preferred. Easy & fast check-in.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Carrie, we're glad to hear that you appreciated Calvin's welcoming demeanor and efficient check-in process at Home2 Suites by Hilton Petaluma. Our team members aim to provide a seamless experience for guests, and it's encouraging to hear that they're succeeding. We look forward to hosting you again soon.

10/10 Excellent

Seiko

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks for the amazing rating, Seiko!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Home2 Suites by Hilton Petaluma!

10/10 Excellent

Susan, South San Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice place. refrigerator! Microwave! Utensils! I didn’t need any of these this time, but would stay here again, knowing how nice it is. thank you.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Susan, we're thrilled to hear your enjoyable experience at Home2 Suites by Hilton Petaluma. Delighted that our room amenities added convenience to your stay. We're looking forward to welcoming you back in the future. Thank you for your review.

10/10 Excellent

christine, nevada city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my daughter and 2 teenage grand kids had a very comfortable stay with just enough beds that were also very comfortable. the breakfast was done well and had something that worked for each of us to start the day!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Christine, it's wonderful to hear that you and your family found the stay at Home2 Suites by Hilton Petaluma comfortable. We're delighted to know that you found our breakfast options to cater to everyone's preference in your family. We value your feedback and look forward to your next visit. Safe travels to you and your family!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, conveniently located to rohnert park where we usually visit. The breakfast are decent. thanks
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Jill, it's wonderful to hear that you appreciated the cleanliness, the convenient location and the breakfast offerings at Home2 Suites by Hilton Petaluma. We strive to make our guests' stay as comfortable as possible and value your feedback greatly. Thank you!

4/10 Poor

Shuji

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Shuji, it's disappointing to hear your experience at our hotel did not meet expectations. We aim to provide outstanding service and are always looking for ways to improve. We hope you'll offer us another chance to serve you better in the future.

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
My latest stay was the third at this location and my experience was positive all three times.
Stayed 10 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Mohammad, it's heartening to learn that your repeated visits to Home2 Suites by Hilton Petaluma have consistently been enjoyable. We're pleased to have remained your preferred choice and we're looking forward to hosting you for a fourth pleasant stay.

10/10 Excellent

Machelle

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Machelle, it's great to see such a high rating for Home2 Suites by Hilton Petaluma. We appreciate you taking the time to rate us and we hope to welcome you back in the future. Best wishes.

10/10 Excellent

sangeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious rooms!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Sangeeta, it's delightful to hear that you appreciated the roomy accommodations at Home2 Suites by Hilton Petaluma. We're thrilled your stay was enjoyable and hope to have you with us again soon.

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Check out Lagunitas which is within walking distance.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Matthew, it's wonderful to learn that you enjoyed your stay at Home2 Suites by Hilton Petaluma. We're thrilled that you found our location convenient and were able to appreciate nearby attractions such as Lagunitas. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Steve, it's great to see you had a perfect stay at Home2 Suites by Hilton Petaluma. We thank you for your high rating and hope to see you again soon for another excellent experience.

8/10 Good

Khristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Khristin, your words are truly rewarding and it's wonderful to know you'd consider staying at Home2 Suites by Hilton Petaluma again. We're excited to welcome you back in the future. Thank you for your support.

10/10 Excellent

Katie

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Katie, thank you for your top rating of Home2 Suites by Hilton Petaluma. We're delighted you had a fantastic stay with us. We strive to provide an excellent guest experience, and it seems we've met that mark with you. Looking forward to welcoming you back the next time your travels bring you our way!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for the fantastic rating, Angie!We strive to make all of our guests feel welcome and relaxed during their time at Home2 Suites by Hilton Petaluma! We can't wait to see you again soon.

8/10 Good

Lynn

Nice space in room. We stayed 5 nights. We were able to prepare some meals in the room with the partial kitchen. It was nice not to eat in restaurants every night. Staff friendly. Only issue is the hotel has an ant problem. They did move us to a different room but there were still some in that room.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Lynn, it warms our hearts to know you found the room at Home2 Suites by Hilton Petaluma spacious and the partial kitchen convenient for your meal preparations. We are glad you appreciated the friendliness of our team members. We take your observation about the pesky little critters with the utmost seriousness and assure you that proactive measures are in place. Thank you for letting us know. We would be happy to accommodate you again in the future for another comfortable stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean rooms, staff was very friendly
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Andrew, we are delighted to read your compliments for Home2 Suites by Hilton Petaluma. Our team members take pride in maintaining clean accommodations and offering friendly service. We look forward to welcoming you back for another great experience.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, quiet room, clean space and nice staff.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Christina, it's wonderful to hear that you enjoyed your stay at Home2 Suites by Hilton Petaluma. We're delighted that our swift check-in, clean rooms and courteous team members made your visit special. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 8, 2024
Ronald, it's wonderful to hear you enjoyed the breakfast at Home2 Suites by Hilton Petaluma as we take pride in offering a delicious start to your day. Thank you for sharing your experience. We look forward to your return.

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thanks for the outstanding rating, Linda!We're delighted your time at Home2 Suites by Hilton Petaluma was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Wendy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Wendy, we're thrilled to hear that your stay at Home2 Suites by Hilton Petaluma exceeded your expectations. Our team members strive to create a memorable experience for all of our guests and we're glad to note we hit the mark with you. We hope to host you again whenever your travels bring you back to Petaluma.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thank you for the fantastic rating, Christina!It's outstanding you had such a wonderful experience at Home2 Suites by Hilton Petaluma. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, close to downtown.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Philip, it's great to hear you found the location of Home2 Suites by Hilton Petaluma to be handy and the accommodations spotless. We appreciate your high praise and hope to have the opportunity to serve you again in the future. Safe travels!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Melissa, it's wonderful to know that you found Home2 Suites by Hilton Petaluma appealing and well-maintained! We look forward to serving your accommodation needs in the future. Thanks for your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Thanks for the perfect rating, Jeremy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Home2 Suites by Hilton Petaluma.

8/10 Good

Erica

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thanks for the 4/5 rating, Erica!We're thrilled you enjoyed your time at Home2 Suites by Hilton Petaluma so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Harmony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and updated nice stay for the price!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Harmony, it's fantastic to hear you appreciated your visit at Home2 Suites by Hilton Petaluma. We're thrilled you found value in our updated facilities. We eagerly anticipate your return for another enjoyable experience.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Chuy

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Chuy, it's disheartening to learn that your stay didn't meet your expectations. We would appreciate any specific feedback which could help us understand and address your concerns better. We strive to continuously improve our guest experience and hope for another opportunity to serve you better in the future.

10/10 Excellent

Maherah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because I've stayed at a Home2 before and liked it. This location was nice as well but I was surprised that there was no water in the room. I think a basic necessity like water should be provided instead of needing to be purchased in the lobby.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very large and clean. Breakfast every morning included was a plus!
Stayed 5 nights in Jan 2024

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lucy

8/10 Good

Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Jeff

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 1, 2024
We appreciate the feedback, Jeff.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was spotless . The rooms were spacious. The breakfast was amazing with a clean spacious doing room . The staff were courteous and very helpful. Lasy breakfast was super helpful and kept everything full and clean
Stayed 1 night in Jan 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Lauren

Stayed 7 nights in Dec 2023

10/10 Excellent

Nancy, Northville

Stayed 1 night in Jan 2024

8/10 Good

Sandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fairly new property. Their beds and linens were the softest of our whole trip. The staff tteated my children with kindness and respect, and everyone eas always cleaning something. The breakfast attendant worked her butt off!
Stayed 1 night in Dec 2023

10/10 Excellent

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, amenities but the breakfast need more options to choose such as bacon, sausage etc
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Stayed 1 night in Dec 2023

10/10 Excellent

Kristofer

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly acomadating staff convenient location nice clean romms and many awesome amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 2 nights in Dec 2023