Exterior

Reviews of Hilton Phoenix Tapatio Cliffs Resort

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 706 out of 1630 reviews" "
Rating 8 - Good. 386 out of 1630 reviews" "
Rating 6 - Okay. 247 out of 1630 reviews" "
Rating 4 - Poor. 159 out of 1630 reviews" "
Rating 2 - Terrible. 132 out of 1630 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet smelled
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 16, 2024
Thank you for your feedback, Gina. We're glad to hear you had an overall positive experience despite the issue with the carpet. We apologize for the inconvenience and will address this with our housekeeping team to ensure a fresher experience for our future guests. If you have any more feedback or suggestions for improvement, please let us know. We hope to have the opportunity to welcome you back for an even better stay.

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities
Freat
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 16, 2024
Thank you for your feedback, Royal! We're thrilled to hear you had a great experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon and ensuring an even more fantastic visit!

10/10 Excellent

ALONZO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the multiple pool options however the parking situation could definitely use some improvement. Will stay again
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Alonzo, for your perfect rating! We're delighted to hear that you enjoyed the multiple pool options at our resort. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. It's great to know that despite this, you had a positive experience and plan to stay with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Gabriela, for your perfect rating! We're delighted to hear that you had an excellent experience with us. If you have any specific highlights or additional feedback to share, we'd love to hear it. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another exceptional stay!

8/10 Good

Tracie

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Tracie, for your 4 out of 5 rating! We're pleased to know you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Andrea L, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great way to wind down and relax by the pool. Hiking, spa and golf available. My room was a small apartment that had a separate bedroom with a nice balcony.
Stayed 2 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Andrea, for your fantastic review and perfect rating! We're delighted to hear that you had a great time winding down and relaxing by the pool. It's wonderful that you were able to enjoy the various amenities we offer, including hiking, spa, and golf. We're thrilled that your room felt like a small apartment with a separate bedroom and a nice balcony, providing you with the comfort and relaxation you deserve. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 Excellent

Luciana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotel staff were super friendly! Close to everything. Beautiful pool areas. If you can ignore the dated exterior of the buildings, and orient yourself to the property (it can be a little confusing to navigate), it's a great place to stay. Rooms were spacious and the main pool area was beautiful.
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Luciana, for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel staff to be super friendly and that you enjoyed the convenient location close to everything. It's great to know that you appreciated our beautiful pool areas and spacious rooms. We appreciate your understanding regarding the dated exterior of the buildings and the navigation challenges, and we're glad that despite these aspects, you still found our property to be a great place to stay. Your feedback is valuable to us, and we'll continue to strive to provide a positive experience for all our guests. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our resort!

10/10 Excellent

Lupe, Colorado Springs

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! Fun for the whole family! We loved it.
Stayed 2 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Lupe, for your perfect rating and wonderful feedback! We're delighted to hear that you found our resort beautiful and that it was fun for the whole family. Providing enjoyable experiences for our guests is our top priority, and we're thrilled that you loved your time with us. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you and your family back for another fantastic stay at our resort!

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Jaqueline, for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you enjoyed or if there are any areas where we could improve, please feel free to let us know. We value your feedback and hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Hannah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and clean
Stayed 4 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Hannah, for your perfect rating and kind words! We're thrilled to hear that you found our resort very pretty and clean. Providing a beautiful and clean environment for our guests is essential to us, and we're delighted that we met your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 Excellent

Jeisy Sanchez

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture. Very nice hotel
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Jeisy, for your perfect rating and wonderful feedback! We're delighted to hear that you appreciated the beautiful architecture of our hotel. Providing a welcoming and aesthetically pleasing environment for our guests is important to us, and we're thrilled that you found our hotel to be very nice. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our hotel!

10/10 Excellent

Marius s

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from first day to the last . Great hotel great staff and the food was amazing
Stayed 7 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Marius, for your perfect rating and wonderful feedback! We're thrilled to hear that your experience with us was amazing from the first day to the last. Your compliments about our hotel and staff are greatly appreciated, and we'll be sure to pass them along to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another amazing stay at our hotel!

8/10 Good

Cathy, Shawnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, I really enjoyed my stay!
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Cathy, for your feedback! We're delighted to hear that you had a wonderful stay with us and that you enjoyed your time at our resort. If there's anything specific you enjoyed or if there are any areas where we can improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a fantastic experience every time you stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to trails.
Stayed 3 nights in Mar 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Brian, for your perfect rating! We're glad to hear that you appreciated the access to trails during your stay with us. Providing opportunities for outdoor activities and exploration is important to us, and we're thrilled that you found the trails accessible and enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another great stay at our resort!

4/10 Poor

Symone

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathtub in my room was very dirty and tub was filling up as I showered possibly because the drains needed to be unclogged. Very old, outdated and nothing like what it looks like online pertaining to the rooms
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 13, 2024
Thank you, Symone, for sharing your feedback with us. We're sincerely sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of the bathtub and the outdated condition of the room. Please accept our apologies for any inconvenience this may have caused. Your comments are important to us, and we'll address these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We appreciate your honesty, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out to us.

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was far more delightful than my previous stay. I appreciated how wonderful and helping the staff were. Thank you for your kind hospitality and wonderful service.
Stayed 2 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Evette, for your perfect rating! We're thrilled to hear that your recent stay was even more delightful than your previous one. It's fantastic to know that our staff's kindness and helpfulness made a positive impact on your experience. Your kind words about our hospitality and service mean a lot to us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Khaled

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing ,stay,food,staff,resort,pools I love it and I will definitely visit again The only attention I would like to put a note in is the parking It needs to be bigger close to the resort cause there’s not a lot of spots
Stayed 4 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Khaled, for your perfect rating! We're thrilled to hear that you loved everything about your stay, from the food and staff to the resort and pools. It's wonderful to know that you had such a positive experience and plan to visit us again. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. We look forward to welcoming you back for another amazing stay at our resort!

10/10 Excellent

Mohini Devi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to AZ and it was amazing! Such a beautiful view and property! Staff is amazing and friendly- got us reservations at Different Point of View where we had a delicious lovely dinner date with breathtaking views!
Stayed 4 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Mohini Devi, for your perfect rating! We're delighted to hear that your first visit was amazing and that you enjoyed the beautiful views and property. It's wonderful to know that our friendly staff helped make your experience special by securing reservations at Different Pointe of View for a lovely dinner with breathtaking views. We appreciate your kind words and look forward to welcoming you back for another memorable stay!

10/10 Excellent

Mia

Liked: Staff & service, property conditions & facilities
I loved everything! The staff were friendly, food options great and lots of activities were all inclusive.
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Mia, for your perfect rating! We're thrilled to hear that you loved everything about your stay. It's wonderful to know that you found our staff friendly, enjoyed the food options, and appreciated the inclusive activities. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Monica, Oldenburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool was not clean. It was full of leaves.
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Monica, for your feedback and perfect rating. We're glad to hear that you had an overall positive experience, but we apologize for the condition of the pool during your stay. Your feedback is important to us, and we will address this issue to ensure our pools are always well-maintained. We appreciate your comments and hope to welcome you back for an even better stay in the future!

10/10 Excellent

Thomas R

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 4 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Thomas R, for your perfect rating! We're pleased to hear that you enjoyed our convenient location. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience!

8/10 Good

J

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, J, for your feedback and rating! We're pleased to hear that you had a good experience at our resort. If there are specific aspects you enjoyed or any areas where we could improve to make your next stay even better, please feel free to share your thoughts with us. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenery, very friendly staff, great food & drinks! A little bit of a mold smell and some stains on the towels/bedding. Overall I would recommend!
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Tara, for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, and great food and drinks. We apologize for the issues you encountered with the mold smell and stains on the towels and bedding. We'll address these concerns to ensure a better experience for our future guests. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay!

10/10 Excellent

Rochelle

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. 20 minutes from downtown Phoenix. Definitely need a car. Hotel had about 20 or more buildings containing rooms which were all on hills. Golf cart was available in about 5-10 minutes to pick us up from our building and drive to various restaurants or pools on the property. We’re also easily available to bring us back to our building. Restaurants were excellent!! Reservations needed for the nice restaurant at the top of the hill. Pools were average. Rooms were nice because they had living room separate from bedrooms. Tv difficult to work. Lots of free parking. Breakfast buffet plentiful for $25 pp. If anything was needed staff was available 24 hours via text or phone call. Would definitely go back there again.
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Rochelle, for your perfect rating and detailed review! We're thrilled to hear that you had a great experience at our hotel and appreciated the convenient location, spacious rooms, and excellent restaurants. We're glad you found the golf cart service helpful for navigating the property. We apologize for any inconvenience with the TV and appreciate your feedback on the pools. It's great to know you enjoyed the breakfast buffet and found our staff responsive and available 24/7. We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Kris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Richard was totally awesome!!!
Stayed 1 night in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Kris, for your perfect rating! We're thrilled to hear that Richard provided you with outstanding service. We'll be sure to pass along your compliments to him. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Rasmi

Traveled with family
Beautiful and kind people
Stayed 3 nights in May 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Rasmi, for your perfect rating! We're delighted to hear that you found our staff to be beautiful and kind. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great gardens. Fun places for kids, and also an adult pool area. The room was comfortable.
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Randall, for your 5 out of 5 rating! We're delighted to hear you enjoyed our friendly staff, beautiful gardens, and the variety of areas for both kids and adults. We're glad your room was comfortable. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort soon!

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Room bathtub needs to be redone. Yellowing of caulk makes it seem dirty, but isn’t.
Stayed 3 nights in Apr 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Esther, for your 5 out of 5 rating! We're pleased to hear you enjoyed the great service. We appreciate your feedback regarding the bathtub and will address the caulk issue to ensure it appears as clean as it is. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape was awesome. Had such a relaxing time hanging out by the pools. Definitely going to go back.
Stayed 2 nights in May 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Charles, for your wonderful feedback! We're delighted to hear you enjoyed the beautiful landscape and had a relaxing time by the pools. If there is anything else you want to share about your stay, please feel free to share it with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another great stay!

10/10 Excellent

RONALD, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe place with great pools to enjoy.
Stayed 5 nights in Feb 2024
Response from -John Peart, General Manager on May 15, 2024
Thank you, Ronald, for taking the time to share your experience! We're glad you enjoyed our safe environment and great pools. If you have anything else to share about your stay, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 Excellent

Bruce, Folsom, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on May 2, 2024
Thank you, Bruce, for your perfect rating! We're thrilled to hear that you found your experience with us to be perfection. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there is anything else you want to share about your stay, please don't hesitate to share it with us. We look forward to welcoming you back for another flawless stay at the Hilton Phoenix Tapatio Cliffs Resort!

10/10 Excellent

George

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful!! The staff was amazing, especially the cart guys that drove you around the property. The food and the drinks by the pool was awesome. Just a couple things in our room that wish was clean better and the lobby needs to carry some type of cash for someone who wants to change a $20 bill to make sure that we can tips out the cart guys and waitstaff. But overall, we enjoyed our time there at that location. Thank you again.
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on May 2, 2024
Thank you, George, for your wonderful review and perfect rating! We're delighted to hear that you found our property beautiful and that our staff, especially the cart guys, made your experience amazing. We're thrilled that you enjoyed the food and drinks by the pool as well. Your feedback about the room cleanliness and lobby cash availability is valuable to us, and we'll address these areas to ensure a better experience for our guests. We're glad that overall you enjoyed your time with us, and we hope to welcome you back for another enjoyable stay at our location. Thank you again for choosing to stay with us!

10/10 Excellent

Lisa, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on May 1, 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 Excellent

Cathy, Shawnee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Stayed 3 nights in Apr 2024
Response from -John Peart, General Manager on May 1, 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant restaurant at the mountain top
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on May 1, 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 Good

Bart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Stayed 3 nights in Feb 2024
Response from -John Peart, General Manager on May 1, 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Tamara

Liked: Staff & service, amenities, property conditions & facilities
Loved it and will stay again! The front desk lady was not very helpful or friendly when we arrived late at night, other than that everything was great!
Stayed 3 nights in Apr 2024
Response from -John Peart, General Manager on Apr 29, 2024
Thank you for your feedback! We're thrilled to hear that you loved your stay overall and that you plan to return. However, we apologize for any inconvenience caused by the front desk experience during your late arrival. Your comments are valuable to us, and we'll address them with our team to ensure a more welcoming and helpful experience for all guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back and providing an even better experience next time!

2/10 Terrible

carlos

Traveled with partner
We called to let them know our flight was canceled and no acknowledgment to our concern to pay for and extra day Pool towels are old worn out Shower water would not drain Couch is stained and filthy Staff didn’t seem concerned regarding any of our concerns at check out Over priced for the resort You could pay the same price At Phoenician, we picked this due to location, however it seems very misrepresented according to the website
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on Apr 29, 2024
Thank you for sharing your experience, Carlos. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the condition of the pool towels, shower, and couch. Your concerns are valid, and we'll address them promptly to improve our standards. We regret that our staff didn't meet your expectations during check-out. We strive to provide value for our guests, and we're sorry you felt our resort was overpriced. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

8/10 Good

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs to be updated. $25 for breakfast
Stayed 1 night in Apr 2024
Response from -John Peart, General Manager on Apr 29, 2024
Thank you for sharing your feedback, Nicola. We appreciate your honest review. We understand your concerns regarding the need for updates and the pricing of breakfast. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we work to enhance our offerings and guest experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Poor Wi-Fi in room. Had to wait one hour for room because it wasn’t ready. This was at 7pm
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on Apr 29, 2024
Jon, Thank you for taking the time to share your experience. We're sorry to hear about your experience, especially with the Wi-Fi and the delay in getting your room ready. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure a smoother and more efficient check-in process in the future and to improve the Wi-Fi service in our rooms. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Christian

Stayed 2 nights in Apr 2024

6/10 Okay

Lakeesha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on Apr 29, 2024
Thank you, Lakeesha, for your feedback. We appreciate your honesty and regret that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

8/10 Good

Randy

Stayed 2 nights in Jan 2024
Response from -John Peart, General Manager on May 14, 2024
Thank you, Randy, for your feedback! We're pleased to hear that you had a good experience at our resort. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Thomas, Strongsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and recreational facilities. Rooms could use a bit of updating but other than that, a really enjoyable stay.
Stayed 4 nights in Feb 2024
Response from -John Peart, General Manager on Apr 23, 2024
Thank you for your feedback, Thomas! We're glad to hear that you enjoyed our beautiful grounds and recreational facilities during your stay. We appreciate your suggestion regarding updating the rooms and will certainly take it into consideration as we strive to enhance our guests' experience. If there's anything else you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Micah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays! Plenty to do without even having to leave the resort.
Stayed 4 nights in Apr 2024
Response from -John Peart, General Manager on Apr 23, 2024
We're thrilled to hear that you had one of your best stays with us, Micah! It's fantastic that you found plenty to do without even having to leave the resort. We aim to provide our guests with a memorable and enjoyable experience, and we're delighted that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
This property was perfectly fine - hills & stairs to suites might be difficult for some. WiFi was a little spotty. Pools were nice and pool service from Paige was truly excellent - she anticipated our every need.
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on Apr 23, 2024
Kimberly, Thank you for sharing your experience with us! We're pleased to hear that you enjoyed your stay overall and that you found the property to be satisfactory. We appreciate your feedback regarding the hills and stairs, as well as the WiFi connection, and we'll take note of these areas for improvement. It's wonderful to know that you had a great experience at the pools and that Paige provided excellent service. We'll be sure to pass along your compliments to her. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

DeAnna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 3 nights in Apr 2024
Response from -John Peart, General Manager on Apr 23, 2024
Thank you, DeAnna, for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. If you ever find yourself in need of another getaway, we'd be delighted to welcome you back for another fantastic experience. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 Poor

Katherine

Stayed 1 night in Apr 2024
Response from -John Peart, General Manager on Apr 23, 2024
Thank you for your rating, Katherine. We're sorry to hear that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately.

8/10 Good

JUDITH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and vast. We didn't use hardly anything as we were there to visit family. The safe didn't work and we forgot to report that. I'm sorry. There weren't enough wastebaskets in the room and/or the one that was available was on odd size and small. Our plans changed and we were headed north on our last day and were advised not to drive back from there at night. We checked out a day ahead and were denied a refund. Otherwise your property was was great.
Stayed 5 nights in Apr 2024
Response from -John Peart, General Manager on Apr 26, 2024
Judith, Thank you for sharing your experience with us. We're glad to hear that you found our property beautiful and vast, even though you didn't have the chance to fully utilize its amenities. We apologize for the inconvenience with the safe and the shortage of wastebaskets in your room. Your feedback is valuable, and we'll address these issues to ensure a better experience for our future guests.

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio, el servicio al cliente 1000/10, sin duda regresaria a reservar con ellos. Exelente precio para tan buena avitacion 👌
Stayed 2 nights in Apr 2024
Response from -John Peart, General Manager on Apr 23, 2024
Fernanda, We are glad to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness and customer service. We are delighted that you are considering booking with us again and appreciate your kind words about our room and price. We look forward to seeing you again soon! If you need anything else, please feel free to let us know.