Interior detail

Reviews of SureStay Plus Hotel by Best Western Tempe University

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 295 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 185 out of 1004 reviews" "
Rating 4 - Poor. 141 out of 1004 reviews" "
Rating 2 - Terrible. 167 out of 1004 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy, Ashford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Maintained well and clean. The nightly rate was amazing. I will definitely stay here again when in the area.
Response from Guest Relations Management on May 16, 2024
Hi Nancy,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel well-maintained and clean. Providing exceptional value is always our goal, and we're delighted that you found our nightly rate amazing. We can't wait to welcome you back on your next visit to the area! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffperson was courteous and accommodating, room and grounds were clean - it was just that the people in the next room were very loud late at night. Convenient location close to freeway.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 15, 2024
Dear Dana, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our staff to be courteous and accommodating, and that you appreciated the cleanliness of both the room and our grounds.We understand the importance of a peaceful night's rest, and we apologize for any disturbance caused by noise from neighboring guests. Your feedback is invaluable to us, and we'll certainly look into ways to address noise concerns more effectively in the future.On a brighter note, we're thrilled that our convenient location close to the freeway was beneficial for your travels. Should your adventures bring you back to the area, we would love the opportunity to welcome you again for an even more enjoyable stay. Until then, safe travels and warm regards!

2/10 Terrible

Pablo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude to me. Specially the manager Alma K. They extort you to pay a $200 deposit for one $70 night. It’s very bad that Expedia doesn’t warn you of this borderline scams. Don’t go to this nasty place.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 15, 2024
Dear Pablo, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that you encountered rudeness from our staff, especially from our manager, Alma K. I completely understand your frustration regarding the unexpected deposit requirement, and I apologize for any inconvenience it caused. We strive to provide transparent and hospitable service to all our guests, and it's evident we fell short in this instance. Your feedback is invaluable to us, and we'll use it to address these issues promptly to ensure a better experience for future guests. We appreciate your honesty and hope for the opportunity to regain your trust in the future.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went quickly. Room was clean. Convenient to Tempe activities. Price was right. Close parking. Quiet in our area. Seemed safe.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 15, 2024
Dear Glenda, We're thrilled to hear about your fantastic experience during your stay with us! Thank you for taking the time to share your positive feedback. It's wonderful to know that our check-in process was efficient, your room met your expectations in terms of cleanliness, and that you found our location convenient for exploring Tempe's activities. We're glad the price was just right for you and that you appreciated the convenience of our parking facilities. Your safety and comfort are our top priorities, so we're delighted that you felt secure and enjoyed a quiet atmosphere during your time here. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!

8/10 Good

Christopher Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and a good stay
Stayed 3 nights in May 2024
Response from Guest Relations Management on May 15, 2024
Dear Michael, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a good stay and found our prices to your liking. Providing excellent value for our guests is something we strive for, and we're delighted that you found it in your experience with us.Your satisfaction is our top priority, so if there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. We truly appreciate your support and hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It weas convenient to the airport, and had lots of options to eat and shop
Stayed 5 nights in May 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Lynn,We're thrilled to hear that you found our hotel's location convenient, especially with its proximity to the airport. Providing a variety of dining and shopping options is something we take pride in, as we strive to offer our guests a well-rounded experience during their stay. We're delighted that you were able to take advantage of these amenities. Your satisfaction is our top priority, and we appreciate your feedback as we continuously work to enhance our guests' experiences.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 2 nights in May 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Daniel,We're thrilled to hear that you had a positive experience with our staff during your stay at our hotel. Our team takes great pride in providing exceptional service and ensuring that each guest feels welcomed and valued throughout their visit. We understand that a warm and friendly atmosphere can greatly enhance your overall stay, and we're delighted that our staff made such a positive impression on you. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a dated property but ok for price.
Stayed 1 night in May 2024
Response from Guest Relations Management on May 10, 2024
Dear George, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a great value during your recent stay. While we understand that some aspects of our property may appear dated, we're constantly working on ways to enhance our guests' experience and modernize our facilities.Your satisfaction is our top priority, and we appreciate your understanding and patience as we strive to make improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Good

Suzette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and it’s not bad. Only negative things I can say is the walls are paper thin, so hope you don’t get a loud neighbor. There was trash in the trash can when we first arrived. The bathtub was a bit dirty. Finally, a couple burn marks on the floor. Overall, comfy, clean looking bed, a good space, and in a good spot with a couple food places nearby.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 10, 2024
Dear Suzette, Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that you found our location convenient and enjoyed the comfort of our beds. Your feedback regarding the noise levels, cleanliness, and maintenance issues is invaluable to us, and we sincerely apologize for any inconvenience you experienced.Rest assured, we're already addressing the concerns you raised with our team to ensure that future guests have an even better experience. Your comfort and satisfaction are our top priorities, and we're committed to delivering the highest standards of service.We're delighted that you found our hotel to be a cozy and convenient home away from home, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice hotel! Room was big, and nice setup. Bed wasn't that comfortable, and the AC was struggling to keep it cold, but wasn't overly hot, and with a box fan I bought cooled down nicely. Stayed at Motel 6 across street after, and this place was way better! Just the price at the time had more than double their price so switched.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 9, 2024
Dear Matthew, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and found our hotel to be really nice. It's great to know that you appreciated the spaciousness and setup of your room.We sincerely apologize for any inconvenience you experienced with the comfort of the bed and the performance of the AC unit. Your comfort is of utmost importance to us, and we will certainly look into these areas to ensure they meet the high standards we aim for.We're delighted that you found our hotel to be a better choice compared to the nearby options, and we truly value your positive comments about our establishment. We understand that price can sometimes influence decisions, and we hope to have the opportunity to welcome you back in the future, perhaps with a more competitive rate.Once again, thank you for choosing to stay with us, and we look forward to hosting you again soon!

2/10 Terrible

Vicky

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not happy with this stay, the street was extremely loud all night. No dishes in the kitchen suite or trash can. One of the worst stays ive ever experienced.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 4, 2024
Dear VIcky,We're truly sorry to hear about your disappointing experience during your stay. We understand that noise disturbances can greatly affect one's rest, and we apologize for any inconvenience caused by the street noise. Additionally, the absence of dishes and a trash can in the kitchen suite is certainly not up to our usual standards, and we apologize for this oversight. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more comfortable experience for all our guests in the future. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Scotty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 4, 2024
Hi Scotty!We're delighted to receive your 10 out of 10 rating! Your feedback means a lot to us and serves as a proof to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent value, clean quiet and has breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 1, 2024
Dear Joseph, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel to be excellent value, clean, quiet, and appreciated our breakfast offerings. We strive to provide a comfortable and enjoyable stay for all our guests, and we're thrilled that we could meet your expectations. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Marques

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 29, 2024
Dear Marques, We truly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel conveniently located near the airport. Your high rating means a lot to us, and we're glad you enjoyed your stay. We're constantly striving to enhance our guests' experiences, so if there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kamal

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 29, 2024
Dear Kamal, We truly appreciate you sharing your experience with us! It's wonderful to hear that your stay exceeded expectations and that you found everything to your satisfaction. Your perfect rating means the world to us. We're thrilled to have provided you with a memorable stay, and we look forward to welcoming you back for another fantastic experience in the future!

6/10 Okay

JESSICA

Business traveler
Liked: Staff & service, amenities
Properly is clean but run down. It was good for a quick in and out stay. Probably won’t stay again. Nicer hotels in the area for a similar price.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 29, 2024
Hi Jessica,We appreciate your feedback and are glad to hear that you found our property clean during your stay. While we strive to maintain high standards, we understand your concerns about the overall condition of the hotel. Your comments will be shared with our maintenance team for further evaluation. Although we regret that your experience fell short of expectations, we hope you'll consider giving us another chance to exceed them in the future.

10/10 Excellent

luis

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 16, 2024
Hi Luis!We're absolutely thrilled to see your perfect 5-star rating! While we're always eager to hear more about your experience, we understand that sometimes the words simply escape us when everything is just right. Your rating speaks volumes, and we're delighted to have met or exceeded your expectations during your stay with us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon for another exceptional experience!

6/10 Okay

Brian

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The price was great, but the facilities were a little run down and there were some questionable individuals around the property.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Brian,We're glad to hear that you thought our prices were fair. Your thoughts on our services and the mood on the site are very important to us. We are always trying to make sure that our guests have a pleasant and easy stay, and your feedback will definitely help us. Since you brought these concerns to our attention, please know that we are taking steps to address them right away. We hope that we can have the chance to see you again and give you an even better experience next time!

10/10 Excellent

Sean, Kent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and good manner
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Sean!We're thrilled to hear that you found our hotel to be clean and appreciated the good manners of our staff! Maintaining cleanliness and ensuring our guests feel welcomed with great manners are top priorities for us. Your feedback is incredibly valuable as it lets us know we're on the right track. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

Zhannat, Denver

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and friendly, but not that clean, especially bathrooms.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 24, 2024
Dear Zhannat,We're absolutely delighted to hear about your stay with us! It warms our hearts to know that you found our hotel beautiful and our staff friendly. Your satisfaction is our top priority, so we're thrilled that we hit the mark on those aspects. However, we're truly sorry to learn about your experience with cleanliness, particularly in the bathrooms. Rest assured, your feedback is incredibly valuable to us, and we're already taking steps to address this issue and ensure that all areas of our hotel meet the high standards of cleanliness that we strive for. Your comfort and satisfaction are paramount to us, and we're committed to making every aspect of your stay exceptional. We sincerely appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Michael,Absolutely thrilled to hear you loved our location! Your 5 out of 5 rating means the world to us. It's fantastic to know that our spot hit the mark for you. We're all about making sure our guests have the best possible experience, and it sounds like we hit the bullseye with our location. Can't wait to welcome you back for another stellar stay!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Javier

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 22, 2024
Dear Javier, We're thrilled you chose to share your experience with us! While we always strive for five-star perfection, we're grateful for your honest feedback. We'd love to learn more about your stay to ensure we're continuously improving. Let's address your concerns and make your next visit an outstanding five-star experience!

4/10 Poor

Derek

Disliked: Staff & service
TV did not work and no one came to look at it after I told the front desk. No coffee on the morning
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Derek,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to ensure each guest enjoys a seamless experience, and we regret falling short of expectations in this instance. Rest assured, we have addressed the communication breakdown between departments to prevent similar occurrences in the future. Your feedback is invaluable in our continuous efforts to enhance our services.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, beautiful pool and surroundings HBO on TV coffee in the room great place
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Patricia,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our friendly service. Our team takes great pride in providing exceptional hospitality to all our guests. It's fantastic to know that you found our pool and surroundings beautiful, and we're delighted that you were able to relax and unwind in such a serene environment. Your feedback regarding the amenities in your room, like HBO on TV and coffee, is greatly appreciated, and we're glad we could contribute to making your stay memorable.

10/10 Excellent

Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really calm, safe and comfortable stay. It was very clean, the breakfast was really good, the staff we’re very helpful. Will definitely come back here for my next stay in Phoenix.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Riyadh,We're delighted to hear that you had such a pleasant experience during your stay with us in Phoenix! Providing a tranquil and secure environment is always our top priority, and we're thrilled that you found our facilities to be clean and well-maintained. Our dedicated staff takes pride in delivering exceptional service, and your kind words are a testament to their hard work. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area again.

6/10 Okay

Tim

Business traveler
Nice
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Tim,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Sandra G

Liked: Cleanliness, staff & service, property conditions & facilities
Really great for the price seemed upgraded.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Sandra!What a wonderful treat to find your wonderful report! We're thrilled to hear that you thought our hotel was a great deal, and it makes us happy to hear that you felt like you got a better experience than usual. Our main goal is to make you happy, so it's great to hear that we did a great job during your stay. We look forward to having you back soon for another great time!

10/10 Excellent

Cindy

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Cindy, What an absolute delight to stumble upon your glowing 5-star review! Your feedback speaks volumes, even without words. It's like a burst of sunshine on a cloudy day! We're thrilled to see that your experience with us left such a positive impression. Your support means the world to us and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Lorena

Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on May 6, 2024
Hi Lorena,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Leah M

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Leah!We truly appreciate you leaving a perfect rating for our hotel! While we're delighted to see that you had a great experience, we would love to hear more about what made your stay so enjoyable. Your feedback is invaluable to us as we strive to ensure every guest has a memorable and exceptional stay. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Felix charn-wah, deerfield

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Staffs were wonderful
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Dear Felix, We're pleased to hear that you had such a fantastic experience with our staff! They truly are the heart and soul of our hotel, and it's always wonderful to hear when their hard work and dedication make a guest's stay memorable. Your glowing review means the world to us, and we can't wait to welcome you back for another unforgettable stay!

6/10 Okay

Cealleigh

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 14, 2024
Hi Cealleigh,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Webb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price friendly and comfortable. The free breakfast was hot which was nice.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Webb, Woo-hoo! Your review just made our day! We're pleased to hear that you had such a fantastic stay and gave us a solid 5 out of 5 rating. It's like music to our ears!We're delighted that you found our prices friendly and our accommodations comfortable. Providing our guests with great value and a cozy environment is what we're all about, so it's awesome to hear that we hit the mark for you.And let's talk about that breakfast—hot and complimentary? That's what we like to hear! We believe starting the day with a delicious meal sets the tone for a great day ahead, and we're over the moon to know you enjoyed it.

10/10 Excellent

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, close to the airport, the bed was comfy, towels big, staff helpful and friendly. I only wish I could have stayed longer and tried the pool and breakfast!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Lydia, Wow, what an awesome review! We're overjoyed to hear that your stay with us was nothing short of perfect, earning us a fantastic 5 out of 5 rating. It sounds like you hit the jackpot with your choice of accommodations!We're delighted to know that our convenient location near the airport made your journey a breeze. And isn't it just the best feeling sinking into a cozy bed after a long day of travel? We're thrilled you found our beds comfy and our towels up to snuff—it's the little things that make all the difference, right?Our team works hard to ensure every guest feels right at home, so it's fantastic to hear that you found them helpful and friendly. We'll be giving them a high-five on your behalf!We're sorry you missed out on taking a dip in our pool and indulging in our delicious breakfast—we'll make sure you have plenty of time to enjoy those on your next visit! We can't wait to welcome you back for another unforgettable stay. Until then, safe travels!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the customer service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Carmen, What an exciting review! I appreciate you telling us about your trip! It is very exhilarating to get a flawless 5-star review from you, and it is even more satisfying to hear that our customer service was appreciated!Hearing that our team's excellent service contributed to making your stay unforgettable makes us very happy. We'll be sure to thank them for their amazing work in making your stay with us so memorable.We value your opinions greatly, and visitors like you motivate us to keep aiming for perfection each and every day. We hope to have you back soon for another amazing visit!

6/10 Okay

fernanda

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 1, 2024
Dear Fernanda, We’re grateful for your feedback and appreciate you taking the time to share your experience with us. While we're glad to see you enjoyed certain aspects of your stay, we also acknowledge there were areas where we fell short of meeting your expectations. Your satisfaction is our priority, and we're committed to addressing any concerns you may have had to ensure that your next visit exceeds your expectations. Please feel free to reach out to our team directly so we can further understand and resolve any issues you encountered. We hope to have the opportunity to welcome you back and provide you with a truly exceptional experience.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub down
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Greg, What a pleasure to hear from you! Your feedback is like a ray of sunshine on a cloudy day—thanks a bunch for taking the time to share your experience with us.We're absolutely thrilled that you gave us a stellar 5 out of 5 rating, despite the hiccup with our hot tub. We're sorry to hear it was down during your stay—hot tubs are indeed one of those little luxuries that can really elevate the whole experience. Rest assured, we've got our maintenance team on it faster than you can say "relaxation" to get that bubbly goodness back up and running.It's awesome to hear that you found everything else to your liking! Your satisfaction is our top priority, so we're delighted to know we hit the mark in all other areas.We can't thank you enough for choosing us for your getaway, and we can't wait to welcome you back for another fantastic stay, complete with a fully operational hot tub experience!

10/10 Excellent

Mark, San Luis Obispo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable beds clean everything works large TV didn’t like the channels
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Mark, What a delight to read your review! We're absolutely thrilled to hear that you had a fantastic stay with us, awarding us a stellar 5 out of 5 rating. It sounds like you enjoyed the tranquility and comfort of our beds, and we couldn't be happier to know that everything met your expectations, from cleanliness to functionality.While we're delighted that our large TV added to your comfort, we're sorry to hear that the channel selection didn't quite hit the mark for you. Your feedback is invaluable, and we'll certainly take it into consideration as we strive to enhance our offerings and provide an even more enjoyable experience for our guests.We're immensely grateful for your kind words and for choosing to stay with us. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you our way again!

10/10 Excellent

halina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Halina, High-five and a big virtual hug for giving us a stellar 5 out of 5 rating! Your feedback speaks volumes, and we're absolutely thrilled to hear that you had a fantastic experience during your stay.Your satisfaction is our top priority, so knowing that we hit the mark in every aspect of your visit brings us immense joy. We're dancing with delight over here!If there's ever anything we can do to make your next stay even more memorable, just give us a shout. We're here to turn your hotel experience into a delightful adventure every single time!Looking forward to welcoming you back for another incredible stay soon!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
load heater
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Scott,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some plumbing problems
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 6, 2024
Hi Carla,We appreciate your feedback regarding the plumbing issues you experienced during your stay. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we sincerely apologize for any inconvenience caused. Our maintenance team is actively addressing the concerns you've raised to ensure that such issues are promptly resolved. We hope that despite this setback, you were able to enjoy the other aspects of your stay with us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Toni

Liked: Property conditions & facilities
It was comfortable & clean staff was greet
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Toni, We're thrilled to receive your glowing 5-star review! Your feedback is invaluable to us. We're delighted to hear that you found our hotel comfortable, clean, and our staff welcoming. Providing exceptional experiences is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay that’s affordable
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Jason, We're delighted to hear you had such a positive experience during your stay with us! It's fantastic to know that you found our hotel to be both comfortable and affordable. Your perfect rating means a lot to us. We strive to provide our guests with a wonderful stay that fits within their budget, and we're thrilled to have met your expectations. We hope to welcome you back for another excellent stay in the future!

2/10 Terrible

Maureen

Traveled with family
Disliked: Staff & service, property conditions & facilities
The reception is not very accommodating, when we needed some kitchen ware, they said they don’t have it.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 3, 2024
Dear Maureen,We're so sorry to hear that you had a bad experience with our front desk and that you couldn't find any tools during your stay. Your feedback is important to us, and we're sorry if this caused you any trouble. We work hard to give all of our guests great service, and we will talk about this problem with our front desk staff to make sure that contact and access to amenities are better in the future. We hope to once again have the chance to welcome you back and give you the great service you deserve.

8/10 Good

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. But my card got hacked after staying here..
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 3, 2024
Dear Yasemin,We're really sorry to hear about what happened, and we know how stressful it must have been to have had that happen. We do everything we can to keep our guests' information safe, but we're sorry that this happened to you during your stay. Please know that we are very concerned about these kinds of events and will be looking into them further to fix any possible weaknesses. Your feedback is very important to us, and we appreciate you letting us know about this. We hope that we will have the chance to earn your trust again in the future. Please don't hesitate to get in touch if there's anything else we can do to help you.

6/10 Okay

Tim

Disliked: Amenities
Needs a fitness room
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 2, 2024
Dear Tim, We're grateful for your feedback and for choosing to stay with us. We understand the importance of providing amenities that enhance our guests' experience, and we apologize for any inconvenience caused by the absence of a fitness room during your stay. Rest assured, your comments have been duly noted, and we'll certainly consider them as we continue to improve our offerings. We strive to create a comfortable and accommodating environment for all our guests, and we hope to have the opportunity to welcome you back in the future, with an even better experience awaiting you.

2/10 Terrible

Brianna

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Brianna,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes issues arise that make it challenging to articulate them. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short of your expectations. Please know that your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have had during your stay. We hope to have the chance to regain your trust in the future.

4/10 Poor

Saber

Disliked: Property conditions & facilities
Bathroom area doesnt have neither towel rack or washing hand toilet vanity with sink...
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 30, 2024
Hi Saber,We appreciate your feedback regarding the bathroom amenities. Our team constantly seeks to enhance our guests' experiences, and your input helps us identify areas for improvement. We understand the importance of convenient facilities and will review your comments closely to ensure we continue to provide comfortable accommodations. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and jacuzzi were maintained well the jacuzzi didn't have any heavy chlorine smell, great breakfast
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Dear Richard, What a delightful review! We're absolutely thrilled to hear that you had a fantastic stay with us and awarded us a stellar 5 out of 5 rating. It sounds like you made the most of our pool and jacuzzi—nothing beats a relaxing soak without that overpowering chlorine smell, right?We're over the moon to hear that you enjoyed our breakfast offerings! We believe a great day starts with a great meal, and it's fantastic to know we hit the mark for you.Your kind words truly mean the world to us and serve as a wonderful motivation for our team to keep up the great work. We can't wait to welcome you back for another memorable stay!