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Reviews of 3 Palms

3.5 out of 5
3 Palms
7707 E McDowell Rd, Scottsdale, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 2131 out of 4300 reviews" "
Rating 8 - Good. 1015 out of 4300 reviews" "
Rating 6 - Okay. 448 out of 4300 reviews" "
Rating 4 - Poor. 301 out of 4300 reviews" "
Rating 2 - Terrible. 405 out of 4300 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the park across the street.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Very relaxing and intimate
Stayed 5 nights in Apr 2024

10/10 Excellent

Peris Wyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No nonsense hotel. No frills but was clean, convenient to area attractions and the pool was awesome.
Stayed 3 nights in Apr 2024

6/10 Okay

Sigrun

Traveled with group
The hotel is right on the greenway which is pleasant for biking and walking. The air conditioner is a bit smelly.
Stayed 3 nights in Apr 2024

8/10 Good

Terry

Liked: Property conditions & facilities
Greenbelt across the street..with play areas for children
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a grea stay thank you
Stayed 3 nights in Apr 2024

8/10 Good

Willie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Enjoyed my stay would stay here again.
Stayed 2 nights in Apr 2024

4/10 Poor

Arun

Business traveler
Liked: Property conditions & facilities
Property was fine, there was no housekeeping service. The linens could use improvement.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aurora, Phoenix

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and grounds. Love the park right across the street.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view!
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you

8/10 Good

Agnes, St Albert

Traveled with partner
Easy checkin.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you

4/10 Poor

Ruthanne

Liked: Staff & service
Disliked: Property conditions & facilities
Old keycard system with cards that easily demagnetize requiring multiple trips to the office. Room was clean but had strong odor of cleaning solution. Fair for quick overnight stop.
Stayed 1 night in Apr 2024
Response from gm on Apr 24, 2024
We do apologize for any inconveinence you experienced during your stay with us.

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well equipped with plenty of towels, dishes and cookware. We thought the bed was comfortable, pillows were fresh. Staff was friendly and extremely helpful. The property had many fun activities and pool areas. We did think some of the property game areas could be cleaned up a bit, I don’t think they were used often such as horseshoes and putting area. The multiple pools were wonderful however could have been cleaned better as well. Overall we really enjoyed our stay and would return.
Stayed 1 night in Apr 2024
Response from gm on Apr 24, 2024
Thank you Adrienne for the great feedback. We look forward to your next stay with us!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great!
Stayed 3 nights in Apr 2024
Response from gm on Apr 24, 2024
Thank you

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected.
Stayed 1 night in Apr 2024
Response from Gm on Apr 22, 2024
Thank you

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and great value for the cost. It is clean and pretty and has daily cleaning service with a made bed and clean towels. The staff was helpful.
Stayed 3 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for your feedback

10/10 Excellent

Lilly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the room with the jetted tub, which was tucked in the corner of the room. It was very spacious for one person but a little cramped for two, still nice to relax in it. The housekeeping staff was very nice when I needed a couple of things. I did wish there was coffee in the lobby, but really have no complaints. Its not a fancy hotel, but it was reasonably priced, clean, free parking, and they had what I wanted which was the jetted tub, I was happy with my choice and so was my wallet.
Stayed 3 nights in Apr 2024
Response from Gm on Apr 22, 2024
Thank you for the feedback. We hope you come stay with us again!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe and comfortable property
Stayed 1 night in Apr 2024
Response from Gm on Apr 22, 2024
Thank you

6/10 Okay

Merideth

Traveled with family
Liked: Amenities
The property is definitely older. The rooms showed wear and could have been cleaner. The staff was generally friendly. However, during our stay, they decided to turn off the water to the entire hotel and did not notify anyone first so when we were in the shower, all of a sudden there was no water. When we called the front desk about the lack of water, they said oh sorry it’ll be on in an hour. Incredibly inconvenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marquice

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 4 nights in Apr 2024
Response from Gm on Apr 22, 2024
Thank you

10/10 Excellent

Jered

Traveled with partner
Had a great stay and will stay again. Thank you for the great service
Stayed 2 nights in Apr 2024
Response from Gm on Apr 21, 2024
Thank you and we look forward to your next stay with us!

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from gm on Apr 23, 2024
Thank you

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clise to area restaurants and stores
Stayed 1 night in Apr 2024
Response from Gm on Apr 21, 2024
Yes nobody can beat our location! Hope to see you again soon!

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities
Helped pay for my taxi as my credit cards wouldn’t work. Great host
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
That is so awesome to hear. We do the most for our guests and we hope you stay with us again soon!

10/10 Excellent

Vicki, Duluth Mn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub was amazing! Large, very clean with palm trees and beautiful flowers. Staff very helpful and friendly. Will be back! Thank you.
Stayed 3 nights in Apr 2024
Response from GM on Apr 20, 2024
We cant wait for your return Vicki.

8/10 Good

Lucio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and clean.
Stayed 4 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you Lucio

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in Scottsdale. It wasn't $400. Nothing sucked. I'd stay here again.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you

6/10 Okay

Tim

Business traveler
Nice room for the price
Stayed 2 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you

10/10 Excellent

Robert

Owner gave me 3$ in quarters for laundry when I didn’t have cash. Great customer service !
Stayed 3 nights in Apr 2024
Response from GM on Apr 20, 2024
That was very nice of her. Thank you for the kind words. We appreciate the feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area and only a 5 minute walk to grocery store and coffee. Bed was comfy and room had everything I needed.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you Stephanie for the wonderful review.

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prowety
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and conveniently located across the street from a park and various stores and restaurants.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, laundry amenities was a plus.
Stayed 1 night in Jan 2024
Response from Gm on Apr 18, 2024
We are very happy you enjoyed your stay with us!

8/10 Good

Robert david

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a beautiful park
Stayed 6 nights in Apr 2024
Response from GM on Apr 20, 2024
Thank you

4/10 Poor

Lokencia

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Gm on Apr 18, 2024
Thank you

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you

8/10 Good

Chester, Kirkland

Liked: Cleanliness, staff & service
Disliked: Amenities
It was very easy to find. The only drawback? No elevator - which may impede others. Also they don’t provide shower gel. The shower leaks to the floor ALOT and is dangerously slippery.
Stayed 2 nights in Apr 2024
Response from Gm on Apr 17, 2024
Thank you for the feedback. We will be addressing your concerns.

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was centrally located
Stayed 1 night in Apr 2024
Response from Gm on Apr 17, 2024
Thank you

10/10 Excellent

Elba, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Low key great place to stay and relax
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
Thank you

10/10 Excellent

Gale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Comfortable bed and walking distance to nearby stores, restaurants, other.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Thank you

2/10 Terrible

Manuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bed bugs !!!!
Stayed 1 night in Jan 2024
Response from GM on Apr 17, 2024
Our apologies for any inconveinence you may have had during your stay.

2/10 Terrible

Kaitlin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on Apr 18, 2024
Our apologies if your experience with us wasn’t pleasant. We do hope to hear your concerns. Thank you!

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. 3 Palms was clean and lots of space outdoors to relax and have a meal.
Stayed 4 nights in Apr 2024
Response from Gm on Apr 16, 2024
Thank you

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Pool was good. Bathroom was a little to small
Stayed 4 nights in Apr 2024
Response from Gm on Apr 16, 2024
Thank you

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Alexis- Receptionist Excellent
Stayed 4 nights in Apr 2024
Response from Gm on Apr 16, 2024
Thank you for acknowledging her for her great work ethic!

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and community areas. Great value option with close proximity to a lot of things to do.
Stayed 2 nights in Apr 2024
Response from Gm on Apr 16, 2024
Thank you for your amazing feedback! We hope to see you again soon!

8/10 Good

Joseph, Aldergrove

Traveled with partner
Liked: Cleanliness
Would come back
Stayed 3 nights in Apr 2024
Response from Gm on Apr 16, 2024
Thank you

4/10 Poor

Kenneth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good location, but that is it. Rooms need updating. I can't attach pictures, but needs lots of work. Weeks before, I asked for rooms together and was told no problem, but did not get this on arrival. You have to sign-out towels for pool then bring them back to lobby or be charged. Anyway, pictures are deceiving and it is not that nice at all, so I would shop around more for better quality.
Stayed 1 night in Apr 2024
Response from Gm on Apr 16, 2024
We apologize Kenneth for any inconvenience you experienced during your stay here.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Thank you