Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
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Reviews of DoubleTree Suites by Hilton Phoenix

4 out of 5
DoubleTree Suites by Hilton Phoenix
320 N 44th Street, Phoenix, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 640 out of 1354 reviews" "
Rating 8 - Good. 342 out of 1354 reviews" "
Rating 6 - Okay. 169 out of 1354 reviews" "
Rating 4 - Poor. 109 out of 1354 reviews" "
Rating 2 - Terrible. 94 out of 1354 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
My first visit with Doubletree. Hotel, staff & food was really good. My only drawback was with shuttle service upon arrival. I had to wait 1/2 hour. If I had known shuttle van had a cookie on it, I wouldn’t have missed the first van. As I’m sure I’m not the only one, I would suggest the staff clarify the van with large cookie.
Stayed 3 nights in May 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area.
Stayed 1 night in May 2024

10/10 Excellent

Adrienne

Traveled with family
Liked: Property conditions & facilities
Pleasant, helpful staff, property well-taken care of.
Stayed 4 nights in May 2024

2/10 Terrible

Shimeka, Conley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms where dirty and the entire hotel needs to be updated.
Stayed 4 nights in May 2024

4/10 Poor

Priscilla, La Habra

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures do not accurately show the condition of the property.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 8, 2024
Thank you for your feedback. I will forward your concern to the appropriate managers.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and helpful. Easy shuttle service to and from the airport and convenient location for everything we were in town for.
Stayed 4 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience, and I will be sure to pass on your praise to the staff.

10/10 Excellent

Iran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience with our hotel.

10/10 Excellent

Merlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 6, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

4/10 Poor

Sheila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Like near airport, rate too high for old property. Disliked top linen was visibly dirty, requested to have changed. Disliked insects flying through out the suite.
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 5, 2024
Thank you for your feedback. Your issues will be forwarded to the appropriate departments.

6/10 Okay

Marco, Wallingford

Traveled with partner, Traveled with family
Liked: Staff & service
Property was fine, but felt more like a motel than a Hilton. Room was large and well furnished, but felt used. There were gnats in the bathroom and the mattress wasnt great, but it was a good enough place to stay.
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 5, 2024
Thank you for your feedback. Your concerns will be forwarded to the appropriate departments.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bar was accessible front desk staff and driver were nice
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will be sure to pass on your praise to the staff.

10/10 Excellent

Donta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cookies and the pool. nice property.
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy some of our amenities.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback.

10/10 Excellent

abel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great helpful and always friendly
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 1, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will pass along your praise to the appropriate departments.

4/10 Poor

Heidi

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 1, 2024
Thank you for your feedback. I'm sorry that you did not have a pleasant experience. I will forward your concern to the appropriate department.

10/10 Excellent

C.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor area
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 30, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy our activities.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 249…the toilet and mini-fridge to be replaced asap. They both appear to be dated. I didn’t request a change of room due to my tiredness and cleanliness but for future patrons I’m sure this will be a thing.
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 30, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel. I will forward your concerns to the appropriate departments.

8/10 Good

Ramona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Complimentary breakfast should be included at the per night rate as well as a water bottle at check in. No towels available in the pool area. Other than that, very clean rooms.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 29, 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

10/10 Excellent

Gregory

Stayed 5 nights in Apr 2024

8/10 Good

Nathadia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the locked gates all around!
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 24, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience at our hotel and appreciate our priority to our guests' security.

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my visit. Everyone was really nice. The restaurant staff was awesome. The cleaning staff and the front desk were amazing! I will ll definitely be back for a visit!
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 24, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and we look forward to seeing you again in the future.

8/10 Good

Frank

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with the family at this amazing Hotel.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 22, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, pool is nice, and very clean room
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 22, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

6/10 Okay

Jeffrey, Burlington

Stayed 4 nights in Apr 2024

2/10 Terrible

najla

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No cookie rude front desk gave bad times card kept not working
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 21, 2024
Thank you for your feedback. I'm sorry to hear that you had such an uncommon experience. Your issue will be forwarded to the appropriate department.

4/10 Poor

gina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was under employed. Only one person at the front desk having to answer phones and the line for people checking in, and the the line for people buying snacks at the gift shop. The pool is good. The sheets are itchy, and the beds are worn. The building is outdated.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 21, 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

6/10 Okay

Nikeia

Liked: Staff & service
Rooms were a bit outdated elevator buttons weren't working for certain floors.
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 17, 2024
Thank you for your feedback. I will pass on your concerns to the appropriate departments.

10/10 Excellent

Karrie-ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design, lovely view.
Stayed 4 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 17, 2024
Thank you for your feedback. I'm glad you had a wonderful experience at our hotel and enjoyed our aesthetics.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient to airport and of course, the cookies!
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 15, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

2/10 Terrible

Ernest

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A/C Didn’t work, TV didn’t work, fruit flies all over the room. Horrible.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 15, 2024
Thank you for your feedback. I'm sorry to hear that you did not have a good experience. I will forward your concerns to the appropriate departments.

8/10 Good

john

Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 1, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 8, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

6/10 Okay

Patricia

Traveled with family
Disliked: Staff & service, amenities
Shower clogged and ceiling leak. Rude staff at front desk.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 7, 2024
Good evening I do apologize for any inconvenience that occurred during your stay.

10/10 Excellent

Karie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was busy but was handled with grace. Good job
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 3, 2024
Thank you for your feedback. I'm glad to hear that you a wonderful experience at our hotel. I will be sure to pass on your praise to the check-in staff.

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome time in Phoenix
Stayed 3 nights in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 31, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel and the area.

10/10 Excellent

Matilda, Fort Thomas

Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 21, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it !
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 31, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Solangel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from C on Mar 31, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Probably close to being ready for a facility upgrade
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 28, 2024
Thank you for your feedback. I will forward your concerns to the appropriate manager.

10/10 Excellent

Korina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 27, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses were horrible but everything else was great, especially the breakfast.
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 26, 2024
Thank you for your feedback. I will pass on your comments to the appropriate departments.

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Old property same price as newer hotels. Nice Doubletrees in PHX Tempe area.
Stayed 2 nights in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 25, 2024
Thank you for your feedback. Your concerns will be forwarded to the appropriate department.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 26, 2024
Thank you for your feedback. I'm glad to hear you had a wonderful experience at our hotel.

6/10 Okay

Hailey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 24, 2024
Thank you for your feedback.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 21, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

8/10 Good

Derek A

Liked: Cleanliness
Very enjoyable
Stayed 3 nights in Oct 2023
Response from Christopher Cook, Front Desk Supervisor on Mar 11, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

10/10 Excellent

Margaret

Traveled with family
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

cliff

Stayed 1 night in Mar 2024
Response from Christopher Cook, Front Desk Supervisor on Mar 31, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.