Dear Joe, We are grateful that you chose to be with us on your special occasion and are disheartened that we failed to deliver the wonderful experience we hoped to provide to make the stay of your anniversary unforgettable. We are deeply apologetic about the condition of your room, and we are sorry that you felt your room was unworthy of the price you paid. We hold ourselves to high standards of upkeep and cleanliness, and our team performs preventative routines to make sure our guest room features are functioning efficiently, so it's concerning to hear we missed the mark in this case. We wish you had made our staff aware of this, as it would have been no problem to switch your room so you could be more comfortable. Nonetheless, we thank you for alerting us to these shortcomings, and we are addressing your concerns with the relevant teams to ensure that the issues you've raised are rectified promptly and that appropriate steps are taken to prevent similar incidents from recurring. We will also work on improving our breakfast quality and consider adding more drink options in the future. We assure you that your experience falls well below our standards; thus, we do not take your concerns lightly. We understand that our parking fee caused you some dissatisfaction; however, due to limited parking in this area, almost all hotels charge a parking fee. Please note that our parking fee is listed on our brand website to ensure it is not a surprise for our guests. We do regret the unfortunate incident involving your car and any resulting discomfort or inconvenience you experienced. Thank you for bringing these matters to our attention. We appreciate your insights and have noted all your comments for the betterment of the guest experience. While we're not able to change your recent experience, we certainly aim to make things right for the future. We sincerely hope you'll give us another chance to make amends and re-establish credibility by providing the comfortable and enjoyable experience our guests love and expect. Take care!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Aidee, Thank you so much for your 5-star review! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Glendale-Westgate and are delighted to hear you enjoyed our hotel's ambiance and service. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Hello Rene,Thank you for sharing your feedback about your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We're glad to hear that you found everything to be close by during your visit. We appreciate you taking the time to let us know what you enjoyed about your stay. Your feedback is valuable to us as we are always looking for ways to improve our guests' experience. We hope to welcome you back again soon for another enjoyable stay.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Hello Stacy, Thank you for sharing your positive experience with our staff! We are thrilled to hear that you found them to be courteous and helpful during your stay. Your kind words mean a lot to us and we will be sure to pass along your compliments to our team. We appreciate your feedback and look forward to welcoming you back on your next visit. Have a great day!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Anahi, Thank you for reviewing your stay at the Hampton Inn & Suites Phoenix Glendale-Westgate. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Fiona, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Jessica, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are delighted with your rating and comments - thank you very much! Providing our guests with comfortable accommodations is always our goal, and we are thrilled that we hit the mark for you. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Mark, Thank you for making Hampton Inn & Suites Phoenix Glendale-Westgate your accommodation of choice on this trip and giving us a positive review of our hotel. We are glad you enjoyed the welcome water and hope your stay was comfortable and you had easy access to everything you needed. We are always looking for ways to improve the guest experience, and your feedback matters to us. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back soon and look forward to sharing a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Mark, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your recent stay and giving us a positive review. We sincerely appreciate your business and your feedback. At our hotel, we strive to deliver exceptional service to our guests, and we are thrilled that we hit the mark for you. Thanks so much for endorsing our service and the staff for their professionalism and pleasant demeanor. We'll be sure to pass on your compliments to our team, who work diligently to uphold our hotel's high standards. It's great to hear that our location was a highlight of your stay. Ensuring our guests' convenience is always our goal, and we're happy to see that reflected in your experience. We hope you enjoyed exploring the local things to see and do and the easy access to various areas in the Valley from our great location in Glendale. We understand the importance of maintaining a fresh look and feel for the property and appreciate the opportunity to improve future guest satisfaction. We undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we will see what we can do about having some updates to the rooms soon. In the meantime, our team works very hard to ensure everything is disinfected, clean, and functioning efficiently; we're pleased that you found the room clean. We do apologize for any inconvenience caused by the noise from footsteps on the ceiling. We are delighted you plan to stay with us again and appreciate your preference for a top-floor room. Please make this request when booking your next reservation and call us in advance.; we will try our best to pre-select a room on the desired floor. Here, we'd like to clarify that while we do our best to accommodate any special requests from our guests, including room location requests, such requests are subject to room availability, as we are a busy property and maintain a high occupancy level. Thank you for your business and your feedback. We're excited to see you again and hope to provide an even better stay on your next visit. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Angela, Thank you for taking the time to review your stay with us. We appreciate your feedback and are pleased to learn you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Hilda, Many thanks for reviewing your stay at the Hampton Inn & Suites Phoenix Glendale-Westgate and awarding us a perfect 5/5 rating! We sincerely appreciate your business and your feedback. We are grateful for your recognition of our front desk team's prompt and polite service, and your positive comment will serve as an encouragement to our team and motivate all of our desk staff members to remain focused on our goal of providing 100% value and quality service at all times. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear John, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are delighted with your 5-star rating and positive comments - thank you very much! It is always wonderful to be considered a great place to stay, and we are happy to hear that our hotel's proximity to the State Farm Stadium and dining outlets was convenient for you. Located just 15 miles from Downtown Phoenix, we are in a great area of town for shopping, restaurants, recreation, etc., and we hope you enjoyed exploring the neighborhood from our prime location. It was a pleasure to host you, and we look forward to having you back with us soon for another memorable experience at our Glendale hotel. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Many thanks for the 5-star review, Linda! It was our pleasure to host you at Hampton Inn & Suites Phoenix Glendale-Westgate, and we appreciate you telling us that you found the room configuration distinctive. We hope your stay was comfortable and you had easy access to everything you needed. We look forward to seeing you again soon for another positive experience at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Hi Jennifer, Thank you for your review. We appreciate your loyalty and are disappointed that your most recent stay did not live up to your previous experience. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that we fell short of delivering that during your recent visit. We assure you that we take your feedback seriously and will address all your concerns with the appropriate members of the relevant teams so we may improve in the future. Here, we'd like to mention that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. We are saddened to read that you feel you won't stay with us again. We hold ourselves to a much higher caliber of service, and we earnestly request that you kindly not let this experience be your lasting impression of us. We sincerely hope you'll give us another chance to host you more successfully and re-establish credibility by providing you with the top-notch stay we are known to offer our guests. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Hello Jay, Thank you for staying with us on this journey. It's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we regret any shortcomings you may have experienced during your stay. As our primary goal is always to exceed our guests' expectations, we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have a chance to host you again and share a more positive experience with you. Thank you for your business and your review. We appreciate both.Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Alejandro, Thank you for your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate and for awarding us a perfect 5/5 rating. It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean environment for our guests - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay at our hotel in Glendale. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Thank you for sharing your 5-star experience at Hampton Inn & Suites Phoenix Glendale-Westgate with us and others, Barbara - it's much appreciated! We are delighted to hear that our hotel's walkable distance to the Westgate Entertainment District and short ride to Camelback Ranch was convenient for you, and we hope you enjoyed exploring the local attractions from our prime location. It was a pleasure to host you, and we can't wait to have you back soon for another pleasant and convenient stay during your next trip to the area. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Alla, It is great to receive feedback from you regarding your recent visit, and we are pleased to know that you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate. We are happy to hear that you appreciated our clean facilities, well-appointed rooms, and convenient location, and we hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Alicia, Thank you for taking the time to rate your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We are pleased you had a positive overall experience at our hotel and are happy to hear you appreciated the clean rooms and our friendly staff. We are sorry that the accessible parking spaces we provide for our guests' convenience did not entirely meet your requirements. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide complimentary parking for our guests and try our best to accommodate all our guests for this facility. We do value your honest feedback and hope this aspect of your stay did not inconvenience you too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to Glendale. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Jesse, Thank you for taking the time out of your busy schedule to leave us a rating of your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We are happy you had a positive experience at our hotel and appreciate your 5-star rating. Knowing that you intend to stay with us again is such a compliment. We are grateful for your support and are excited to serve you again soon. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Debra, Thank you for choosing to stay at Hampton Inn & Suites Phoenix Glendale-Westgate and for awarding us a perfect 5/5 rating. We are grateful for your feedback and appreciate your kind words for our staff. We apologize for the limited elevator service during your stay. We regret any inconvenience caused and hope this aspect of your visit did not detract from the overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to make the next stay just perfect for you. Thank you for giving us the opportunity to serve you. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Antonio, It is great to receive feedback from you regarding your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are pleased to hear that you had a positive overall impression of our accommodations. We are happy to read that our prime location was a highlight of your visit, and we hope you enjoyed exploring the area from our conveniently located base in the charming historic district of Glendale. We are constantly striving to deliver exceptional guest experiences, and we are glad we were able to meet your expectations on this visit. If there's anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future and hope to provide you with a 5-star experience on your next visit. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Thank you for the 5/5 rating, Stefanie! It's great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your accommodation on this journey and look forward to being your preferred choice here in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Alondra, Thank you so much for the 5-star review! We are delighted to hear you had an excellent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Gurban, Thank you for your recent stay and for taking the time to rate us. We appreciate your feedback and are pleased to learn you had a positive overall experience at Hampton Inn & Suites Phoenix Glendale-Westgate. Set off Loop 101, we are lucky to be situated where we are, walkable to the Westgate Entertainment District and Tanger Outlets, and we are thrilled to hear that our prime location was a highlight of your visit. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you during your next stay. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Iliana, Thank you for the 5 out of 5 rating. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your stay and are happy to hear that our great location - close to the Tanger Outlets, State Farm Stadium, and Westgate Entertainment District and just 15 miles from Downtown Phoenix - was a highlight of your visit. We hope you were able to take advantage of our prime location to uncover the best of what the city has to offer. It was a pleasure to host you, and we eagerly anticipate your return for another positive experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Inez, Thank you so much for the 5-star review. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for recommending Hampton Inn & Suites Phoenix Glendale-Westgate to prospective guests. We eagerly anticipate your return for another memorable experience!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Tory, Thank you for staying at Hampton Inn & Suites Phoenix Glendale-Westgate. We appreciate you taking the time to review us and are thrilled you had a 5-star experience with us. Our dedicated team is a point of pride for us, and your endorsement of our staff is gratifying. We'll be sure to pass on your compliment to our team, who work diligently to uphold our hotel's high service standards. We also hope everything was in order and you had a pleasant and comfortable stay at our Glendale property. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Christa, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the issues you describe with the shower and the walls and regret any inconvenience caused. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. We have noted your concerns and alerted the relevant teams to your comments so they can look into the issues you have highlighted. We hope you'll give us another chance to host you, as we are keen to share a more positive experience with you on a future visit. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Oralia, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We are pleased to know you had a positive overall experience at our hotel. It's great to read that you appreciated our clean rooms, updated hallways, and accommodating staff, and we hope your stay was relaxing and you had a good night's sleep at our property. Your comment about parking is duly noted. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide convenient parking for our guests and try our best to accommodate all our guests for this facility. We would dearly love to have more parking available for our visitors, but, unfortunately, space around our property is very much at a premium. We still apologize for any inconvenience caused and hope this aspect of your visit did not detract from the overall experience too much. We regret to hear that our breakfast fell short of your expectations. We do want you to have a satisfying breakfast experience, and your feedback is valuable to us, as it aids us in making improvements for better guest experiences in the future. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us for your lodging needs on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Stephen, Thank you for choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your accommodation and for taking the time to leave us a 5-star review. Your endorsement of our hotel is greatly appreciated. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Fernando, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn & Suites Phoenix Glendale-Westgate, and we are thrilled to hear that our accommodation was a perfect match for your needs - thank you for sharing your positive experience with us and others. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Norma, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our outdoor pool and whirlpool are desirable features for many of our guests, so we understand how disappointing it must have been that these amenities were unavailable during your stay. As part of the hotel's routine upkeep, from time to time, we are required to perform maintenance on different areas of the hotel. This is to ensure we are able to deliver a superior experience to our guests all year round. Unfortunately, in this instance, the pool and hot tub needed attention. Rest assured, our team is working hard to restore these services as soon as possible. We regret the noise issues you experienced during your stay and apologize for any inconvenience caused. We understand the importance of providing a peaceful and relaxing atmosphere for our guests and assure you that our team will continue to do their best to inform everyone to observe silence, especially during quiet hours, to ensure a comfortable stay for everybody who stays at our hotel. Also, our front desk is always available to resolve your concerns promptly, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. Thank you for considering our accommodation for your stay in Glendale and taking the time to post your review. We truly appreciate both and hope to have another opportunity to host you more successfully in the future. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Luis, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Phoenix Glendale-Westgate. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Hi Margaret, We are sorry to hear that your recent visit did not meet your expectations. Our outdoor pool is a desirable feature for many of our guests, so we understand your frustration that the pool was out of order during your stay. As part of the hotel's routine upkeep, from time to time, we are required to perform maintenance on different areas of the hotel. This is to ensure we are able to provide a superior experience to our guests all year round. Unfortunately, in this instance, the pool needed attention. Rest assured, our team is working hard to restore services as soon as possible. That said, we apologize for any inconvenience caused and will keep your comments in mind as we are constantly working to improve the guest experience. We regret that you didn't have the space you wanted in your room. Our hotel features a variety of rooms in a range of sizes. We always encourage guests to let us know when they make their reservations so we can assist them with the room type that might suit them the best in terms of size. We are saddened to read that you feel that you won't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider as we would love to welcome you back and give you the top-notch stay we are known to provide our guests. Thank you for staying with us on this journey. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Many thanks for the 10 out of 10 rating, Paul - your perfect score is much appreciated! It's great to know that you had a positive experience at Hampton Inn & Suites Phoenix Glendale-Westgate, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

We are pleased to know you had a 5-star experience with us, Rodney - thanks much for taking the time to review us! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We appreciate you choosing Hampton Inn & Suites Phoenix Glendale-Westgate for your accommodation on this trip and look forward to serving you again soon. Enjoy your travels, and thank you for staying with us on this journey!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

We are overjoyed to receive a 5-star rating, Brian - thank you! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at Hampton Inn & Suites Phoenix Glendale-Westgate many more times in the future. Thank you for choosing us. Safe travels!Best Regards,Guest Experience TeamHampton Inn & Suites Phoenix Glendale-Westgate

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team