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Reviews of DoubleTree by Hilton Phoenix Mesa

4 out of 5
DoubleTree by Hilton Phoenix Mesa
1011 W Holmes Ave, Mesa, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 199 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean area with good service.
Stayed 1 night in Apr 2024
Response from b on May 9, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Apr 2024
Response from b on May 6, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. With the bar, restaurant, convenience store, etc, you really have all you need and dont have to leave for anything.
Stayed 1 night in Apr 2024
Response from b on May 3, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasent stay
Stayed 1 night in May 2024
Response from b on May 3, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward to seeing you again.Bryan

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a gymnastics meet with the kids. I liked that the layout has the open middle- good for kids and feels safe. The bummer was that there is no food available until 4:00. We had to order and bring in food from somewhere else. Also the pool was much smaller than expected. But overall it was nice
Stayed 2 nights in Apr 2024
Response from b on May 1, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and appreciate the feedback provided. We look forward for your return in the future.Bryan

10/10 Excellent

Darci, Naperville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from b on Apr 29, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

8/10 Good

Cody

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from b on Apr 29, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excellent

Wayne

Business traveler
Liked: Amenities
I really enjoyed the servers from I stayed, I will recommend to my friends and colleagues, thank you so much! Wayne
Stayed 3 nights in Apr 2024
Response from Brian FOM Doubletree by Hilton Phoenix Mesa on Apr 29, 2024
we're so glad you had a great time while in Mesa. Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

Timm, Encinitas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night travel stay for business. Was comfortable, easy parking and clean.
Stayed 1 night in Apr 2024
Response from b on Apr 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Sultan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from b on Apr 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Sam

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very nice.
Stayed 2 nights in Apr 2024
Response from b on Apr 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Karen

Traveled with family
Liked: Property conditions & facilities
Nice property quiet area
Stayed 1 night in Apr 2024
Response from b on Apr 15, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward to seeing you again.Bryan

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room
Stayed 1 night in Mar 2024
Response from b on Apr 11, 2024
Thank you for taking time to review our hotel. I was glad to see you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly
Stayed 3 nights in Apr 2024
Response from b on Apr 10, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is a very nice hotel. The front desk staff were very helpful, and the housekeepers kept the room clean. I would have preferred that they had cleaned the room every day, since they cleaned it only two of the four nights I stayed there.
Stayed 4 nights in Apr 2024
Response from b on Apr 10, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Christopher, Tustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating with me arriving later at night, which was important for my stay. A
Stayed 1 night in Apr 2024
Response from b on Apr 10, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bar and restaurant downstairs. Friendly staff. Would def stay here again.
Stayed 1 night in Mar 2024
Response from b on Apr 8, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

6/10 Okay

Tyler

Traveled with family and small children
Well game room was out of service for the kids that they were looking forward to. Then the Starbucks machine was broken down, so my wife wasn't happy. Thankfully we stayed only 1 night because another night would have been not great. Won't return.
Stayed 1 night in Mar 2024
Response from b on Apr 5, 2024
Thank you for taking time to review our hotel. I apologize for the arcade being out of order as we had some testing going on in the meeting room adjacent to the arcade and they needed silence to complete their testing. While we cannot anticipate the Starbucks machine going down, we have scheduled an outside tech to service the machine and it will be back up and running by early next week. We hope you will provide us another opportunity in the future.Bryan

10/10 Excellent

Mark, Liberty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location
Stayed 1 night in Mar 2024
Response from b on Apr 2, 2024
Thank you for taking time to review our hotel. I was glad to see that you had an enjoyable stay and we look forward for your return.Bryan

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how convenient the location was to anything we needed. Restaurants,salons,shopping and drinks.
Stayed 1 night in Mar 2024
Response from b on Apr 3, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excellent

Ernest

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Mar 2024
Response from b on Mar 27, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. For $300 a night it should be to this expectation.
Stayed 1 night in Mar 2024
Response from Brian, Front Office Manager on Mar 25, 2024
Thank you for the feedback. I will let housekeeping know and tell them to continue working to keep the rooms clean to our Guest standards.

4/10 Poor

Kitagishi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There are some insect in my room
Stayed 1 night in Mar 2024
Response from Brian, Front Office Manager on Mar 25, 2024
I am so sorry, unfortunately with the private golf course next door sometimes insects do get to the hotel. Please next time let us know so we can help get them out.

8/10 Good

Teresa Louise, Liberty Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of this hotel they should have provided breakfast
Stayed 4 nights in Mar 2024
Response from b on Mar 11, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and appreciate the feedback provided. All brands have different standards and our brand standards do not include breakfast as complimentary. Our rates are based on demand in the area. Our hope is that you will provide us another opportunity in the future.Bryan

6/10 Okay

Jana

Business traveler
Liked: Staff & service, amenities
The hotel was just ok. The water pressure in the shower was horrible, the room was not overly clean, and every thing was very dated. The hotel could be nice with some TLC. The main level is nice but the rooms are lacking.
Stayed 3 nights in Feb 2024
Response from b on Mar 5, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and sincerely appreciate the feedback provided. We will certainly discuss and make improvements. We hope you will provide us with another opportunity in the future.Bryan

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024
Response from b on Mar 21, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

6/10 Okay

AARON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Was overall good experince a few things went wrong and for paying over 400 i wpuld have expected emaculant but what do you do . Also should add breakfast ticket for price .
Stayed 3 nights in Feb 2024
Response from b on Feb 20, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback. We price our hotel rooms based on supply the demand in the area during this time of year. Similar to the cost of a seat on an airplane that does not get anymore comfortable over the holiday season but the price of sitting in that seat certainly increases. Your feedback is very important to us and we will continue to ensure our hotel is up to the standards of DoubleTree and our guests. Bryan

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Dated facility, ac didn’t work very well.
Stayed 4 nights in Feb 2024
Response from b on Feb 19, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and sincerely appreciate the feedback provided. We will certainly look into the air conditioning for our future guests as well we have scheduled some big projects in the near future and beyond that will assist us in moving forward with the look and feel of the guest rooms. We hope you will provide us another opportunity in the future.Bryan

10/10 Excellent

Jose

Response from b on Feb 19, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from b on Feb 19, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward for your return.Bryan

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had third party charging stations in the parking lot which were easy to access, improved for our EV
Stayed 1 night in Jan 2024
Response from b on Feb 6, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback regarding the charging stations. We hope you will provide us with another opportunity in the future.Bryan

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from b on Feb 5, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

6/10 Okay

ANGELINA PORELL

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from b on Feb 5, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and would welcome any additional feedback as it will help us continue to improve.We hope you will provide us with another opportunity in the future.Bryan

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from b on Jan 26, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and we look forward to seeing you again.Bryan

10/10 Excellent

Brad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found this in the top drawer of tv entertainment center
Hair on the walls inside of the shower
Hair on the walls inside of the shower
Hair on the walls inside of the shower
Stayed 1 night in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and we are sorry for the items mentioned. We wish you would have brought to our attention while you were at the hotel so we could have remedied for you. We will discuss and make improvements moving forward.Bryan

2/10 Terrible

Ben

Stayed 1 night in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and would welcome any additional feedback as it would help us continue to improve. We hope to see you again in the future.Bryan

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cookies
Everything was great the thing about my stay was those delicious cookies!
Stayed 2 nights in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in desperate need of an update.
Stayed 4 nights in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback. We hope to see you again in the future.Bryan

10/10 Excellent

Hugh, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Gracelyn

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a great place to stay. The staff was very friendly and happy to help.
Stayed 2 nights in Jan 2024
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Claudia

Stayed 1 night in Jan 2024
Response from b on Jan 29, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff love it
Stayed 5 nights in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 1 night in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service
It was the noisiest place ever. It started with a couple with a child that talked/screamed at the top of his lungs(12:40 in the morning) He was even banging on the adjacent door. To cover up the noise his parents turned their TV up. Then thier was a group(I don't know how many) that laughed & played music. Then some men that partied late then their alarm went off early in morning. Then a sports team with young guys running up & down the hallway. We tried to call the front desk 5 times with no answer. My husband had to finally open the door & tell them to shut it down. With all, lots of slamming doors. People & the ice maker at all hours. Could hear the elevator every time it was used. Our room faced Hwy 60 so lots of traffic noise. Very expensive food ie: breakfast, supper, drinks. All in all we would never stay there again!
Stayed 9 nights in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and appreciate the feedback provided. We will continue to look for ways to manage the kids and noise better.Bryan

10/10 Excellent

Fredric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Hi
Stayed 1 night in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan

6/10 Okay

Ishmael and Praveena

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The amenities could be better for the price.
Stayed 1 night in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I wish your stay would have been better and would welcome any additional feedback as it would help us continue to improve. We hope to see you again in the future.Bryan

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from b on Jan 24, 2024
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and look forward for your return.Bryan