Ratings based on 977 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2014
Overall, a very good experience. The only problem, the hotel restaurant and the ones in closest vicinity are closing around 10 pm. If you come late and want some food, you have a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good cost-benefit

Posted Dec 12, 2014
Pros: Expedia
The hotel help desk is fine; all other (amenities, room, golf, etc) are good/excellent
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Few Compliants

Posted Dec 9, 2014
TV's were two small for size of living and bedroom's and not enough tv channels to select from. Also the wireless internet was sporadic most of the time weak signal. Everything else was on point
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Posted Dec 8, 2014
Good value and very pleasant location on a golf course.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle, wa

Went from horrible to amazing.

Posted Dec 7, 2014
Our first night was fine, second night was a different story. We were woken up by Jack hammers outside our bedroom window. We went to the manager and he had moved us to a suite and offered us another night. Too bad we had to go back to Seattle the next day. Very accomidating staff. Made up for being woken up on our vacation.
3 out of 5
by A verified travelerfrom Chicago

You get what you pay for!

Posted Dec 7, 2014
Pros: Price
Cons: almost everything
Location: perfect for our needs
Simply a middle of the road facility that needs updating. Really nothing special, it's basic!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

long weekend

Posted Nov 24, 2014
Pros: Location & golf facilities
Cons: Most of the staff were enthusiastic & helpful. We just ran into one fellow in the pro shop who wasn't pleasant.
Location: Excellent location to take in the sights & tourist attractions of the area.
The location to downtown Scottsdale was just right. We were able to enjoy all the old town had to offer. We used the golf facilities twice & enjoyed the course, but one fellow in the pro shop needs a course in customer relations. The suite was clean & comfortable. A good deal for budget travellers.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Warrenton, OR

Great central location to all of the places we saw

Posted Nov 21, 2014
Pros: Being located in such a central location to everything we went to Phoenix for.
Cons: Laundry availably
Location: We attended the ROC event at Talking Sticks Field, Goldfield, Fountain Lake, Hiking, Golfing right on the property is awesome!
We did the time share presentation just to see what Shell was about as we're Marriott Deeded Vacation Owners. We knew we'd be saying "no" and the new sales person was "ok". However, our friends who traveled with us had a horrible experience w/your timeshare presenters. The first guy was fine....when they said "no" they had two other people basically "attack" them to get them to change their minds and to prevent them from leaving. What's sad is that they are very interested in buying a timeshare and just wanted to "sleep on it" before making such a huge investment. But due to the behaviors of the sales people, our friends will never, ever buy a Shell/Wydem property ever.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Glenwood, IA

Beware

Posted Nov 20, 2014
Pros: The rooms were amazing. The staff was incredibly accommodating.
Cons: I HATE being sold something when I am on vacation! HATE IT! Inform the guests that they are going to have to sit through a pitch before a key!
Location: Really - in the middle of nowhere. Golf at the resort is terrific!!!!
I booked this hotel through Expedia when I received notification of a recent sale. The hotel is gorgeous! When we arrived, it looked amazing!! Then we arrived at the front desk to be told it would be at least one hour before our room was ready.....it was 3:15pm. We were then told to go to the "welcome desk" where we were promptly informed that they were recently purchased by a company (nameless....) and that we had the "opportunity" to listen to their sales speech about purchasing a condo. When my husband informed them he did not like their new owner - the lady behind us at the front desk told us our room was suddenly now available! We were THEN informed that there is no daily cleaning of the rooms and that a golf cart was available at any time to come and get us from our room. We were no less than a quarter of a mile from our car. (We enjoyed the walk, but people with health concerns or time constraints would loathe this arrangement.) The hotel staff could not have been better. They were all very, very accommodating and more than friendly. I would have liked to have been informed that this is not a traditional hotel experience and had the opportunity to decide instead of finding out upon arrival! If you have a desire to stay in an amazing room on a golf course and do not have time constraints - love sales pitches - this is the place for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Cons: Parking space close to room
enjoyed the stay put parking after dark you have to park far away and walk