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Reviews of Red Roof Inn PLUS+ Tempe - Phoenix Airport

2.5 out of 5
Red Roof Inn PLUS+ Tempe - Phoenix Airport
2135 W 15th St, Tempe, AZ

Reviews

6.8
Rating 10 - Excellent. 274 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 143 out of 1001 reviews" "
Rating 2 - Terrible. 171 out of 1001 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you for your positive feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and neat
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Thank you again, for your positive comments.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late arrival, efficient reception, a good sleep!
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you for your positive review. We appreciate your feedback.

4/10 Poor

Jaime

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not super clean, VERY noisy, shower didn’t drain, didn’t want to step on floor without shoes.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
We apologize for not meeting your expectations. We appreciate your feedback and will address these concerns.?

4/10 Poor

Ryan

Traveled with family
The late night front desk staff helped to resolve my problem and find us a room. We had checked in earlier in the day by our room wasn’t ready so we left our luggage. Sometime between our initial discussion about 10 am and our return at 10 pm the manager gave our room away and canceled our reservation. It wasn’t clear why especially since we had already stopped in and they were storing our bags.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
We apologize for any confusion. Cancellations occur due to no credit card on file to guarantee payment by 4pm. We are glad night audit staff were able to assist.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for your positive review. We appreciate your feedback.

6/10 Okay

gerryann

Traveled with family
Liked: Staff & service, amenities
Room doors need painting. Great parking. Staff friendly.
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Thanks for pointing this need out to us. We are glad that you enjoyed the free parking and friendly staff.

6/10 Okay

Robin

Disliked: Cleanliness
The room smell like pee
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
We apologize for your experience. We appreciate your feedback.

4/10 Poor

Ashanti

Disliked: Cleanliness, property conditions & facilities
It was not like the photos and it’s look very old. Not my style
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
We apologize for not meeting your expectation. We appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great... See You Next Year!!!
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your positive review. We shall see you next year!

8/10 Good

Sai Goutham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your support and feedback.

4/10 Poor

Kimberley, MURRAY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was so icky. My bed cover had a burn hole in it and the sheets had stains. I don’t need a lot of frills when I am picking a place just to sleep but I do expect clean.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 23, 2024
Dear Kimberley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Plus+ Tempe - Phoenix Airport. Issues you've described regarding you finding the room to be unclean and holes in the sheets are regrettable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Joel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place just reeks of cat pee. Pets are allowed to stay on the first floor they said but the entire place stunk so bad! Elevator was sketchy - very old. Just gross.
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
We apologize for not meeting your expectations. Thank you so much for your feedback.

6/10 Okay

YUKI

Stayed 3 nights in Mar 2024
Response from GM on Apr 9, 2024
Thank you for your review. We apologize for not exceeding your expectations.

8/10 Good

Lynette

Traveled with partner
Liked: Cleanliness, staff & service
It was convenient for getting to where we wanted to go. The rooms are outdated, especially the bathroom. And it would be nice to have maybe some sweet rolls, muffins out for breakfast
Stayed 3 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you so much for your positive review about your stay with us. Unfortunately, we do not offer a breakfast. We do not have facility to store food or serve food and we aren’t licensed for food service at this property.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a good place and had what we needed.
Stayed 7 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Crystal,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Tempe - Phoenix Airport. I am glad to read that you had a great stay and that our hotel had what you needed. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Peter

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Way overpriced, rundown and poor value for the money. The coffee maker was pathetic and dangerous! Hotel/permanent residence for some? People washing dishes in the drinking fountain. Would not recommend.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
We apologize for your dissatisfaction with your stay. We appreciate your feedback.

2/10 Terrible

Shelly

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby and staff were nice. Shower didn’t work, pillows and mattress terrible and our room didn’t get service between our two nights. Would not recommend.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
We apologize for any inconvenience this may have caused. We appreciate your feedback and bringing this issue to our attention.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Clean but old. Staff was very friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Thank you so much for your positive review. We appreciate your feedback and hope that you enjoy the rest of your day.

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing I wasn’t good, and I get out like 1 hr after I make check in because everything I was so bad
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 6, 2024
Dear Arturo, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard airport hotel that is pet friendly - not that it pertains to me specifically just like that they offer that. Easy to uber or drive. I was able to walk to near by places easily.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 6, 2024
Dear Jessica, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the pet friendliness and convenience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. The rooms were clean and the beds comfy.
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
Thank you for your positive feedback. We appreciate you!

6/10 Okay

Shoba

Old and dated bathroom, stained fixtures, old furniture. No nearby restaurants or coffee places within walking distance. Overpriced. Bed was ok. I would not stay here again.
Stayed 3 nights in Feb 2024
Response from GM on Mar 1, 2024
We apologize for your dissatisfaction. We have lots of food places within walking distance 7-10 minutes. Also menus at front desk that deliver food directly to your room.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Thank you for your support and review. We appreciate your feedback.

4/10 Poor

Osbaldo

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
We appreciate your feedback and apologize for not meeting your expectations.

8/10 Good

Martina

Traveled with family
I liked the rooms, its spacious and clean. It needs airing out, smells musky. The facility seems aged, grounds dirty, and it appears those that area homeless may be hanging around the property, unsafe feeling.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Thank you for your concerns and feedback. We appreciate time.

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service
Front desk staff were very nice and welcoming.
Stayed 2 nights in Feb 2024
Response from GM on Feb 25, 2024
Thank you for your positive review about your recent visit with us. We appreciate your support and feedback.

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
We apologize for not meeting your expectations. We appreciate your feedback and your support.

8/10 Good

Kevin

Traveled with family
Liked: Staff & service
It’s a bit run down and carpet in the room was dirty. A little noisy with doors slamming. No Kleenex and no body wash but small bars of soap. Absolutely no early check in without a fee. The hotel did give us a room on the upper floor away from traffic as requested so staff was accommodating. Not a bad hotel not great hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you for Your thorough review about your recent experience while visiting our hotel. We appreciate your support and feedback.

8/10 Good

James R

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friday night was music from some party in the parking lot.
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you for your feedback and sharing your experience. We appreciate your support.

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Rooms were dirty, each bed only came with 2 pillows and when we asked for more they said no. Bathroom was gross. Would not stay again
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
We are sorry you did enjoy your stay. We appreciate your feedback.

10/10 Excellent

Nidia

Liked: Amenities
Nice staff
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 16, 2024
Hello Nidia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ TEMPE - PHOENIX AIRPORT and I appreciate your 5/5 score following your stay. I am happy to read that found the staff to be nice. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Mohammad

Stayed 4 nights in Feb 2024
Response from GM on Mar 21, 2024
We appreciate your feedback and apologize for not meeting your expectations.

8/10 Good

Joseph, Calgary

Traveled with family
Great staff!!!
Stayed 3 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for your support and feedback.

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
It wa sa good one night stay
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager was great in dealing with a defective smoke alarm at 2 am.
Stayed 2 nights in Feb 2024
Response from GM on Feb 11, 2024
Thank you so much for your positive review we appreciate your feedback

6/10 Okay

Raymond

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We only needed 8hrs after a long flight and it fit the bill for the price
Stayed 1 night in Jan 2024
Response from GM on Feb 9, 2024
Thank you for your review. We’re glad you enjoyed your rest.

6/10 Okay

Percy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on Feb 10, 2024
Hello Percy, The staff at the Red Roof Inn PLUS+ Tempe - Phoenix Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Heather

Liked: Staff & service, amenities
It is great value for the money for this area of Tempe. It needs renovation and it definitely could have been cleaner. The bed was perfect though - clean and white sheets and spread. The staff was very very nice.
Stayed 2 nights in Feb 2024
Response from GM on Feb 8, 2024
Thank you for your positive review. We appreciate your feedback and hope to see you again during your visit to Arizona.

8/10 Good

Donna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went there on business for a trade show in Phoenix and was pleasantly surprised how clean and nice the rooms and hotel were. The wood floors were beautiful and such a nice change from carpeted hotel rooms. Most hotels were priced extremely high for the trade show week so we took a chance on the Red Roof Inn Plus Tempe Phoenix Airport and the hotel lived up to the beautiful photos on their website. Would recommend this hotel for travelers.
Stayed 3 nights in Jan 2024
Response from GM on Feb 8, 2024
Thank you so much for your positive review and your thorough description of our property. We appreciate your feedback and appreciate your continued support.

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to book a last-minute trip and chose the Red Roof because it was close to the airport. Room's were clean (what more can you really ask for?) And all the women work we're very friendly!
Stayed 4 nights in Jan 2024
Response from Chirell RediResponse Specialist on Feb 8, 2024
Dear Josephine,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Tempe - Phoenix Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being close to the airport, clean room and friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Good

Mayse

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had no issues with the services or stay. We did have to switch rooms for sanitary purposes but the staff was very kind. The area is industrial but very convenient being so close to the airport. You get what you pay for.
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Thank you for your support and feedback. We appreciate your review.

6/10 Okay

Lynn

Stayed 6 nights in Jan 2024
Response from GM on Mar 20, 2024
We apologize for not meeting your expectations. We appreciate your feedback.

6/10 Okay

Tawni

Traveled with family
Liked: Amenities
We had to change rooms twice
Stayed 3 nights in Jan 2024
Response from Chirell RediResponse Specialist on Feb 4, 2024
Dear Tawni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Tempe - Phoenix Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with you having to change rooms twice. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

TZI SHING JESSE

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness -- Good overall except a lot of food scrapes on chairs, greasy table, blood stains on the hair-dryer, and molds by the window, not a very pleasant stay
Stayed 3 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 29, 2024
Dear Tzi,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Tempe - Phoenix Airport. I am glad to read that you were pleased with the cleanliness of our hotel and that your overall stay was good. However, it seemed your stay fell short of your expectation due to the situation you described regarding the uncleanliness of the chairs, the possible mold by the window and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Omar

Needs to improve the quality of the service and
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Thank you for your feedback

2/10 Terrible

Toni, Mesa

Disliked: Cleanliness, amenities, property conditions & facilities
Well this is not red roof plus its red roof trapped and smelled like a donkeys....if u have class dont stay here.
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
We apologize for dissatisfaction.

4/10 Poor

Verified traveler

Disliked: Room comfort
Unable to give positive review
I knew something might not be great about the stay when I saw one of the desk clerks and what appeared to be her boyfriend outside the front door smoking and had to walk through their cloud. Upon being in the room for 30 mins, something triggered my allergies, which aren't that bad. I ended up having to go to the drug store for nasal spray, which was the only way I could breathe in that room. On my way to the elevator, the smell of marijuana smoke was all throughout the hallway. I would not stay here again.
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
We apologize for your inconvenience. We appreciate your feedback.

2/10 Terrible

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people smoking weed and partying with music in the parking lot. The door into the building was not locked (parking lot to lowest level of rooms. People were super noisy in the building and outside. I did not feel safe.
Response from Front Desk on Jan 25, 2024
I am sorry you were not satisfied with your stay. Thank you for your feedback. We will review this with our team.