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This property is a solid notch above just a "good" place to stay. Easy to get to, great shopping, dining and entertainment nearby. Super friendly and helpful staff. Clean, quiet rooms.
This property was clean and easy for us to get to for the purpose of our trip. It was quiet and reasonably priced. The majority of the staff was very kind. The staff who checked us in was rude but otherwise the rest of them were great. We would stay here again if we needed to return to the area.
My family and I really enjoyed our stay here. The staff was amazing and very accommodating. Our room was clean and the hotel was clean as well. They offered free hot breakfast which included items like sausages, eggs, waffles, bagels, toast, coffee, juice and much more. Would definitely come back again. Thank you!
Room was clean but oddly arranged. TV stand positioned in middle of room making it difficult to watch from the bed. Most of the staff was friendly. Not in a great location in terms of accessibility to dining or entertainment if you are like us and used Lyft or Uber instead of renting a car.
The staff was wonderful. The carpet aged and could be dangerous on some edges if people did not pick up their feet. No light in hot tub area at 9 pm. The light that was there was from surrounding area outside hotel. Found that a little strange.
My only complaints are as follows:
1. Hot tub ice cold1/20/24. I informed the front desk and they immediately put in a repair request. BUT, it was one of the main reasons I booked my stay.
2. The bed was painful. It was obvious old and worn. It sagged in the middle and offered almost no padding or comfort. Time for the mattresses to be replaced!
3. Shower heads need to have calcium removed.
Pluses:
1. The staff! Friendly, polite, and knowledgeable. They gave me the quietest room they could, as was requested. The tattooed male housekeeper was excellent too.
2. Clean.
3. Sofa was comfortable.
4. Excellent coffee in the room.
The layout of the room is terrible. There is only one TV and it is situated halfway between the bedroom and the kitchen/living area. It's impossible to watch TV from the bed comfortably. Also, the sink smelled. Otherwise, it was pretty average.
Michael
Stayed 2 nights in Jan 2024
4/10 Poor
Lisa
Traveled with family
Jan 15, 2024
Disliked: Staff & service
Disappointing
I booked 2 bed room standard room but was given accesible room. When questioned i was told they didnt have any non accesible available. I explained that I had made a reservation and was told that didnt matter, they had none. She offered to give me $50 off then said I booked through a 3rd party (hotels.com) so she would not. I pre paid so I dont know why I could not get what I booked. The shower was too low being accessible. No counter space in bathroom.
Rooms dated and walls very thin. Breakfast ok but no fruit and nothing gluten free. Waffle maker was broke. Maid service didnt come during stay. Had to take out trash and ask for towels.
Have stayed in many Springhill Suites that were amazing. This one not at all.
Nice big room, couch had a trundle not a sofa bed, needs 2nd tv for the couch area, ran out of breakfast at 930am when it stops at 10am, bathroom was large, had 2 sinks and fridge, fitness room was tiny and needs more equipment
I have stayed here on several occasions and have never been disappointed. This time i was a bit annoyed when the maid just let herself into my room even though the do not disturb sign was there. Apart from that we had a good time amd they let me have a late checkout which is always appreciated.