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Reviews of Staybridge Suites Phoenix - Glendale Sports Dist, an IHG Hotel

3 out of 5
Staybridge Suites Phoenix - Glendale Sports Dist, an IHG Hotel
9340 W Cabela Dr, Glendale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and the breakfast is amazing. My only issue was having to walk further down the property to get to another elevator because the one closest to our room seemed unsafe. It jerked really bad and scared my kids.
Stayed 2 nights in Apr 2024
Response from Martina W. on May 8, 2024
Thank you for your feedback! I am very sorry the elevator scared your children. I can assure you the elevator is safe and we do have weekly checks on it. I will get with my team to see what more we can do about the elevator.

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with not much disturbance. Hotel was very nice, breakfast was also great. The pool area was excellent and very enjoyable.
Stayed 4 nights in May 2024
Response from Martina W. on May 6, 2024
We are pleased to see you enjoyed your stay! We hope to welcome you back to the Staybridge Suites.

10/10 Excellent

wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and good customer services
Stayed 2 nights in May 2024
Response from Martina W. on May 6, 2024
Thank you for your feedback!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was welcomed by Jason, who was great. He did a great job explaining the hotel and the area. The only concern was the water pressure for the shower which was very low but other than that it was a great stay. I would definitely recommend Staybridge Glendale.
Stayed 5 nights in Apr 2024
Response from Martina W. on Apr 30, 2024
Thank you for your feedback! I will pass on the great review to Jason. I am sorry to hear the water pressure was low for you. I will go ahead and pass the information over to my maintenance department. We hope to welcome you back in the future.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff was wonderful!! The breakfast was such a bonus!
Stayed 3 nights in Apr 2024
Response from Martina W. on Apr 16, 2024
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Staybridge Suites. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it felt like a home away from home. Also that you could fix a meal to eat in. It even had a couple of larger grills to use. Very Family Friendly.
Stayed 2 nights in Apr 2024
Response from Martina W. on Apr 16, 2024
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Staybridge Suites. We look forward to welcoming you back to our hotel in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jessica B. on Mar 26, 2024
Thank you for your rating!

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Jessica B. on Mar 23, 2024
Thank you for your review!

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Martina W. on Apr 14, 2024
Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Staybridge Suites. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2024
Response from Jessica B. on Mar 23, 2024
Thank you for your review!

10/10 Excellent

JESSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica B. on Mar 23, 2024
Thank you for your review!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was horrible probably because they only had one girl working which was to much for one person. other than that the stay was greast.
Stayed 1 night in Feb 2024
Response from Jessica B. on Feb 15, 2024
Sorry you did not have a good experience at our breakfast! We will look into what happened that day. Thank you for staying with us and we hope to welcome you back again soon!

8/10 Good

Ashley

Stayed 1 night in Feb 2024
Response from Jessica B. on Feb 12, 2024
Thank you for your rating!

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 29, 2024
Thank you for your rating!

10/10 Excellent

Mary, Yucaipa

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in really late and the staff was so nice in checking us in quickly and efficiently.
Stayed 2 nights in Jan 2024
Response from Jessica B. on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time with this brand but I’ve stayed with fellow IHG hotel Kimpton and always been satisfied. At a lower price point, Staybridge is a remarkable value. Everything you can possibly judge a hotel by is simply perfect here. I was lucky to get in on the M-W evening social, which is basically free dinner and wine for all, but breakfast is also great. I simply have run out of superlatives to describe this jewel of a hotel.
Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 25, 2024
Thank you so much for your review, Michael! We are happy you enjoyed it and hope to welcome you back again soon!

10/10 Excellent

Heather

Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 23, 2024
Thank you Heather for your rating!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 23, 2024
Thank you for your rating!

8/10 Good

Alton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 9, 2024
Thank you for your rating!

4/10 Poor

Kip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica B. on Jan 9, 2024
Thank you for taking the time to rate your stay. We wish we knew more about your stay with us to see where we could improve. We hope to welcome you back again soon to provide a better experience.

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jessica B. on Jan 9, 2024
Thank you for your rating!

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet and hospitable
Stayed 1 night in Dec 2023
Response from Jessica B. on Jan 9, 2024
Thank you for your review!

8/10 Good

Marco

Stayed 3 nights in Dec 2023
Response from Jessica B. on Jan 25, 2024
Thank you for your rating, Marco. We hope to welcome you back again in the future to improve your stay to a 5/5!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Came to the area for the Fiesta Bowl and had a great stay. Friendly and helpful staff, shuttle to Westgate, and the breakfast food was different each morning.
Stayed 2 nights in Dec 2023
Response from Jessica B. on Jan 3, 2024
Thank you for your review Tim!

6/10 Okay

Latoya

Traveled with family
Disliked: Room comfort
No heat
Heater did not work and hotel didn’t want to accommodate my family and we stayed cold all night on NYE!
Stayed 2 nights in Dec 2023
Response from Jessica B. on Jan 3, 2024
Latoya, I am so sorry to hear about your experience. I will be sure to look into why we were not able to accommodate you and coach our staff to be able to provide a solution to an unexpected issue. I hope you choose to stay with us again in the future so we can provide you with a better stay.

10/10 Excellent

Cory George, Lehi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica B. on Jan 3, 2024
Thank you for your rating!

10/10 Excellent

Rene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica B. on Dec 30, 2023
Thank you for your rating!

2/10 Terrible

Aaron

Stayed 6 nights in Dec 2023
Response from Jessica B. on Dec 30, 2023
Thank you for taking the time to rate your stay. We are sorry it seems you did not enjoy your stay. We hope we can have the opportunity to welcome you back and provide you with a better experience.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica B. on Dec 28, 2023
Thank you for your rating! We hope to welcome you back and improve your rating to 10/10!

10/10 Excellent

Ernesto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica B. on Dec 12, 2023
Thank you for your rating!

10/10 Excellent

Lesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jessica B. on Feb 13, 2024
Thank you for your rating!

10/10 Excellent

Laudan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for family vacation.
Stayed 3 nights in Nov 2023
Response from Jessica B. on Nov 28, 2023
Thank you for staying with us!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Jessica B. on Nov 28, 2023
Thank you for your rating!

10/10 Excellent

GARY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pickleball in Phoenix, AZ.
We loved our stay in Phoenix. Our room was spacious, clean, and roomy.
Stayed 2 nights in Nov 2023
Response from Jessica B. on Nov 13, 2023
Thank you for your review!

10/10 Excellent

Tracie

Stayed 2 nights in Aug 2023
Response from Jessica B. on Oct 25, 2023
Thank you for your 10/10 rating!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Clean, comfy, friendly staff, close to shopping and restaurants, beautiful grounds
Stayed 2 nights in Oct 2023
Response from Jessica B. on Oct 20, 2023
Thank you for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was an excellent choice. The pool area was great, but, a few of the lounge chairs were not usable because they were broken.
Response from Jessica B. on Nov 13, 2023
Thank you for your review, James. I have reported the lounge chairs to our maintenance department so we can get them replaced.

10/10 Excellent

Alvida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jessica B. on Oct 17, 2023
Thank you for your rating!

10/10 Excellent

Delana

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel I have ever been to.
Stayed 1 night in Oct 2023
Response from Jessica B. on Oct 9, 2023
Thank you for your review!

10/10 Excellent

Kelly, Tell City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jessica B. on Oct 9, 2023
Thank you for your rating!

10/10 Excellent

Salomon

Stayed 1 night in Sep 2023
Response from Jessica B. on Sep 28, 2023
Thank you for your rating!

10/10 Excellent

Erica

Stayed 4 nights in Sep 2023
Response from Jessica B. on Oct 17, 2023
Thank you for your rating!

10/10 Excellent

VICTOR

Stayed 2 nights in Sep 2023
Response from Jessica B. on Nov 13, 2023
Thank you for your rating!

6/10 Okay

Dusan

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Last minute stay. However, I was double charged for my room, and the refund is not straightforward so far.
Stayed 4 nights in Aug 2023
Response from Jessica B. on Sep 8, 2023
Hi Dusan, I am sorry to hear there was an issue with the billing of your stay. If you have any questions about it please give us a call at the hotel so we can better assist you!

4/10 Poor

Luke

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jessica B. on Sep 8, 2023
We are sorry to see you did not enjoy your stay with us. We hope to have the opportunity to welcome you back again in the future to provide you with a better stay.

8/10 Good

Jennifer L

Stayed 1 night in Sep 2023
Response from Jessica B. on Sep 28, 2023
Thank you for your rating!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jessica B. on Sep 8, 2023
Thank you for your rating Joseph!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Jessica B. on Aug 30, 2023
Thank you for your rating Elizabeth!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend stay
The hotel was great for our stay. We would recommend more small trash cans in the suites as that seemed to be a bother. We like the shuttle service and the pool area was perfect for the kids.
Stayed 2 nights in Aug 2023
Response from Jessica B. on Aug 29, 2023
Thank you for your review! We are happy to hear you had a great stay!

8/10 Good

Jeanine

Traveled with group
Liked: Cleanliness, staff & service, amenities
The shuttle did not take people to the concert as stated on the phone. The AC unit in the closet of the master bedroom is loud whenever it turns on.
Stayed 1 night in Aug 2023
Response from Jessica B. on Aug 29, 2023
Thank you for taking the time to review your stay, Jeanine. I am sorry to hear that you received misinformation about the shuttle service and that your ac was loud. I will have our maintenance take a look at that. We hope to welcome you back again in the future to provide a better stay for you.