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Reviews of Melissa Wasi

3 out of 5
Melissa Wasi
Sector Matara s/n, Pisac, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical stay
My favorite hotel experience of our entire Peru trip. I highly recommend Melissa Wasi! The locale was amazing. The view of the mountains, the flowers around the hotel, the friendly dogs on premises, everything was magical. I did not want to leave! It was a chilly night when we were there, but firewood was right outside our door and the fire kept us warm and cozy. The owners were amazing people and helped us in any way we asked. We were there the night that Peru played Brazil in the final match of the Copa America, which was a very big deal for the Peruvians. The owners invited us to watch the game with their family and neighbors!! I would highly recommend Melissa Wasi!
Stayed 1 night in Jul 2019
Response from Melissa on Aug 21, 2019
Thank you so much for your comments. We really appreciate guests like you and your family. Hope you come again some time.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby accommodations at luxury pricing
I was baffled when I looked at Melissa Wasi's ratings and customer reviews after our stay as they seemed to describe a very different place than we experienced. Our room was shabby (or in PR speak "rustic"), seemingly furnished from thrift shops, lighting was too dim for reading, the only heat was a wood stove (so the room was cold) and the king bed we thought we were getting was a kind of full size saggy stale futon. There was an utter lack of attention by management to even the simplest details or quality control. (And you can't blame an overworked staff as there were only a few guests.) For example, we learned that the lack of hot water in the shower was the result of staff not turning on the water heater. We had to ask that someone supply matches and wood for the stove. The owner mentioned a heater but never supplied one. The owner was a nice enough chap who mouthed the words "mi casa es su casa" but he seemed to put his interests ahead of ours (examples upon request.) At the slightest pushback he was never apologetic, always defensive. This wouldn't be so bad except for the fact that our room was 95USD per night, outrageous considering we're well travelled and have stayed in much nicer places for less. I would not recommend Melissa Wasi until the owner has learned to become a proper hotelier, pricing reflects the youth hostel-like quality, and someone has edited the online description so that it properly reflects reality.
Stayed 2 nights in Jul 2019
Response from CHITO on Aug 21, 2019
Hi John, We are very sorry and surprised to read how you really felt in our property. Your comments during your stay where good. We woud have been very interested in knowing what where your complaints during your stay so we can take care of them. We made you an upgrade to a bungalow (instead of a room) that is bigger and more cozy but it has another type of bed instead of the king you where expecting. We could have changed you to a room with the king bed if you had mentioned it to us with no problem. Once again I`m sorry about your comments. Normally our guests leave very happy from here. Take care!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Pisac
Warm staff in a lovely albeit secluded area
Stayed 1 night in Aug 2018

6/10 Okay

J

Liked: Property conditions & facilities, room comfort
Nice hotel, beautiful hardens, slightly cold and informal staff when it comes to guest ssrvice
Stayed 2 nights in Jun 2018

10/10 Excellent

pmgdoug, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place! A little bit of paradise.
Melissa Wasi was like a little slice of paradise. The couple who created it live in a house surrounded by numerous cottages, all in a Eucalyptus grove within walking distance of downtown Pisac. The owners are very friendly, hospitable, and interesting and the invited me (and any other guests who care to) to join them in their living room in the evening. It was the best place I stayed on my 6 days from Cusco, through the Sacred Valley, to Machu Picchu and back to Cusco. I would definitely recommend this to anyone thinking of staying anywhere in the area around Pisac. My only regrets were that I couldn't stay there longer (just a short trip) and that it's so far from the U.S. where I live.
Stayed 1 night in Apr 2018
Response from Chito on May 4, 2018
Thank you for your comments! We love having guests like you. You are welcome anytime you want. "mi casa es tu casa".

10/10 Excellent

PF, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly owner
The owner opens up his own space to his guests. The family cooks and eat breakfast together with us. Very nice breakfast. They are really helpful with our travel arrangements. The resort is also very secluded, really quite, has a very good view of the surrounding mountains.
Stayed 1 night in Mar 2018
Response from Chito on Apr 11, 2018
Thank you for your comments! Hope we have you with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
The property of Melissa Wasi is beautiful and peaceful. The owners, Chito and Joyce were so lovely to get to know. They helped guide me with what to see in the area, arranged taxi service, and even helped me when I had problems with my ATM card at the bank. I was a female solo traveler during this part of my trip and they made me feel comfortable. Coming home to Melisa Wasi each night felt like coming home to family! I will definitely return in the future!
Stayed 1 night in Mar 2018
Response from Chito on Mar 29, 2018
Michelle, so nice to have you here as a guest in Melissa Wasi, we love to have so nice guests like you with us that feel like family. You are welcome any time in the future. "Our casa is tu casa"

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxed, a wonderful place for a quiet bre
Wonderful setting, ideal for a family of three, the host are warm and sincere, the location setting in beautiful, very quiet and restful.
Stayed 4 nights in Jul 2017

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2017

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Melissa Wasi was Devine. Chito, the owner, is the most interesting man in the world.
Stayed 2 nights in May 2017

8/10 Good

Lygia

Disliked: Cleanliness, property conditions & facilities
Barely 3 stars. Priced as 4 stars for the area
Beautiful, simple retreat. Basic breakfast. Owner is helpful. Pricey for Peru, in low season $US 95 per night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Inn is a little too far from town to walk, but the owners always arranged transportation and were very helpful with suggestions and reservations.

10/10 Excellent

Meghan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The owners of Melissa Wasi are very special and made my stay. I can't wait to come back!

10/10 Excellent

John, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Our family really enjoyed our stay at Melissa Wasi! Chito and Joyce were such gracious and welcoming hosts! The town of Pisac is charming, with excellent small restaurants and spectacular scenery. The hotel's restaurant is particularly superb. Thank you for such a special stay!

10/10 Excellent

Richard ., Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surroundings, helpful hosts
The hosts were very hospitable and interesting and went out of their way to accommodate our wishes and make arrangements for us. The lodge and the grounds were lovely. The food was excellent.

8/10 Good

Karoline, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi casa es tu casa
Melissa Wasi is owned by a lovely family who have created a beautiful space for leasure in a magical place. You feel as though you are one of their guests. Joyce and Chito were very helpful in pointing out things to do in the valley and made us feel very welcomed. The grounds are beautifully cared for and the house is tastefully decorated with local art. Melissa Wasi also has a restaurant that served a memorable breakfast and other delicious dishes. We will definitely visit this place again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mauricio, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Chito and Joyce make you feel like home. Pisac is a magic place and staying at Melissa Wasi makes it even better. This is definitely where u want to stay in Pisac.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely, beautiful, quiet place to stay
My boyfriend and I had a lovely visit at Melissa Wasi. The accommodations were clean and private. Joyce, the host was very kind, warm and accommodating. They have Wifi and a place to eat on site for Breakfast and dinner. The price is high for the area however the garden and landscape provide a retreat like experience that can be very nourishing after a day in town and after long travel. The chocolate Volcano Cake (which the owner makes herself) is amazing and I highly recommend it! The bed was not great and we both woke up with back aches, but we had a King so perhaps the smaller ones are better.

10/10 Excellent

amy & serah, usa/canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice for Pisac!
We loved this place. Super sweet, family owned guest house. The owner and his son were extremely friendly and helpful, and they spent time with us in the evening, and over breakfast telling us about the area and what's doing around town. The grounds at Melissa Wasi are a little slice of heaven. Flowers are everywhere and we saw more varieties of hummingbirds on this property than at any other place in Peru. We were blessed with sunshine in the mornings and enjoyed the little table and chairs outside our room. The town of Pisac is a 15 minute walk to get to, but you won't find this kind of lush beauty anywhere in town. We would easily come back here. Recommended!!

8/10 Good

Jeanie, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Blas beauty
When we arrived they didn't have the room available that we reserved so we had to take a more expensive room. The room was very clean,large and beautiful, it just cost more then we had planned on. We had a nice view and it was in a very nice neighborhood, the San Blas district. It was up a hill right off from the main town square. Coca tea and coffee were available to us in the lobby all the time. They also have complimentary bag storage if you need it. Shopping and dining is just steps away.I would definitely stay here again.

8/10 Good

E. Matthews, Orlando

Peaceful Retreat
Melissa Wasi is a peaceful and spiritual getaway in the eucalyptus grove just outside of the town of Pisac. The on-site restaurant makes eating very convenient vs going back into town. The hotel staff were very nice and assisted us in any way we needed. There are a few maintenance issues for the room we had that should be addressed but otherwise a great place to regenerate from a hectic touring schedule.

6/10 Okay

Reisender, NYC

Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced mediocrity
The hotel information online is very misleading. Don't be fooled by the cute pictures. It has a nice garden and is very silent, but overall comfort is much less than what is offered during the reservation process. For the conditions offered and its location, a fairer price would be 50% to 60% less than what is charged. Parts of the rooms' description are a dishonest joke. "Climate control", for instance, is an inefficient small heater on a desk. I don't care for TV, but if you do, be ready for a very small, poorly-working TV set. And do bring cash: despite claims that they accept all major credit cards, at check-out the owner says he only accepts dollars or soles, in a rather threatening manner. He claims he doesn't want to pay the card fees. But why should it be my problem? This, in particular, feels like a scam.

10/10 Excellent

Marjorie, NY state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot
I enjoyed the location of the hotel (close to town but serene) and overall charm. The hosts are gracious, the breakfast generous, the room clean and comfortable (with a heater!) and the overall ambiance quite delightful.

10/10 Excellent

skye, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene haven
I wish we would have had more time to stay in this wonderfully serene haven of happiness
Our room

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio cómodo tranquilo y desayuno excelente
La atención de primera, cerca al pueblito, desayuno muy bueno

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto!
Increible! El lugar esta muy tranquilo, no tan lejos de Pisac. Los dueños, Joyce y Chito, son muy muy muy amables. No me senti en un hotel, pero en la casa de un amigo. La habitacion era muy confortable y tranquila. El desayuno, rico! Ademas, hay un restaurante en la noche. Nestor, el chef, cocina muy bien y los precios son corectos. Me quedé une anoche solamente; proxima vez en Pisac, me voy a quedar una semana, al menos!

10/10 Excellent

Vanessa, lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calida y Maravilloso lugar
Desde la entrada del Melissa Wasi se siente una paz unica, la atencion super amable, Chito y Joyce son unas personas super atentas y serviciales. No es necesario cenar fuera cuenta con una amplia carta y la comida es deliciosa, asi mismo el hospedaje incluye el desayuno buffet. Las habitaciones son acogedoras. Realmente un lindo lugar donde volver.