Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

it was a good stay. no complaints. the staff was very helpful and gave good instructions on how to self-check-in. the only kinda sorta not great thing was that our unit did not have a bathroom and so there was a separate private bathroom across the hall. just a bit inconvenient, but in all, not bad. i would stay here again.

The location is very convenient. The staff was helpful. The beds were not too comfortable and the room did not have blackout curtain so it's bright.