Property amenity

Reviews of TownePlace Suites by Marriott Plant City

2.5 out of 5
TownePlace Suites by Marriott Plant City
2709 THONOTOSASSA ROAD, Plant City, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 186 out of 233 reviews" "
Rating 8 - Good. 31 out of 233 reviews" "
Rating 6 - Okay. 7 out of 233 reviews" "
Rating 4 - Poor. 1 out of 233 reviews" "
Rating 2 - Terrible. 8 out of 233 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️
Stayed 1 night in May 2024

10/10 Excellent

Joan, Moorestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn’t care for the breakfast. Eggs and sausage not good. Not a lot of bread choices. Orange juice had a very bad aftertaste. Just not good.
Stayed 1 night in May 2024

8/10 Good

Candance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from Cory on Apr 11, 2024
Thank you Candance for being our guest and for taking the time to leave a review. We hope to have you as a guest again.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 1 night in Apr 2024
Response from Cory on Apr 11, 2024
Thank you Pablo for being our guest and for taking the time to leave a review. We hope to have you as a guest again.

10/10 Excellent

Candance

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Manager Cassandra was really helpful. I highly recommend Towneplace Suites.
Stayed 1 night in Apr 2024
Response from Cory on Apr 8, 2024
Thank you Candance for the kind words about Cassandra. We are happy to hear you had a great stay with us and we hope to have you as a guest again.

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is spotless. The only thing is that is a lot of traffic in the hallway to go back to the airport in Tampa. Otherwise everything was great!
Stayed 3 nights in Mar 2024
Response from Cory on Apr 4, 2024
Thank you Claudia for both the kind words and for being our guest. We hope to have you as a guest again.

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Cassandra B. on Apr 25, 2024
Dear Ivan, We're thrilled to hear you had a great experience! Your feedback means a lot to us. If there's anything else we can do to make your next visit even better, just let us know. Thanks for choosing us, and we can't wait to welcome you back!

10/10 Excellent

Aidyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Cory on Mar 29, 2024
Thank you Aidyn for being our guest and for taking the time to leave a rating. We hope to have you as a guest again soon.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at with your family while feeling safe.
Stayed 2 nights in Mar 2024
Response from Cory on Mar 29, 2024
Thank you Nicole for being our guest and for taking the time to leave a review. We hope to have you as a guest again soon.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt care for the room layout. Alot of area devoted to the kitchen but no where to sit. Nice enough but not what I like in a room.
Stayed 5 nights in Mar 2024
Response from Cory on Mar 24, 2024
Thank you for sharing your feedback with us. We appreciate your perspective on the room layout and will certainly take it into consideration for future improvements. Our aim is always to ensure our guests have a comfortable stay, and we apologize if the layout did not meet your expectations. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Wynona, Nocona

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property. Breakfast was good too.
Stayed 1 night in Mar 2024
Response from Cory on Mar 21, 2024
Thank you Wynona for the 5 star rating and for being our guest. We hope to see you again soon.

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean rooms..nice continental breakfast...great strawberry shorcake at night upon arrival back to hotel. Staff kind and friendly
Stayed 1 night in Mar 2024
Response from Cory on Mar 14, 2024
Thank you for your kind words! We're thrilled you enjoyed your stay, especially our clean rooms, breakfast, and the strawberry shortcake. Our team is grateful for your feedback and hopes to welcome you back soon!

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place
Stayed 1 night in Jan 2024
Response from Cory on Mar 12, 2024
Thank you Jerry for taking the time to leave a rating and for being our guest. We hope to see you again soon.

10/10 Excellent

Edyth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Had fun at the Strawberry Festival and staff was great.
Stayed 1 night in Mar 2024
Response from Cory on Mar 12, 2024
Thank you Edyth for being our guest and for the kind words about the staff. We hope to see you again next year.

10/10 Excellent

Cassie

Stayed 1 night in Mar 2024
Response from Cory on Mar 24, 2024
Thank you Cassie for the great rating and for being our guest. We hope to see you again soon.

10/10 Excellent

Penelope

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very updated property with nicely setup rooms. Staff are very friendly. Cookie available in the evening smell so good in the lobby!
Stayed 2 nights in Feb 2024
Response from Cory on Mar 1, 2024
Thank you Penelope for being our guest and for taking the time to share your feedback. It was a pleasure having you as a guest and we hope to see you again.

10/10 Excellent

clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter get away
Clean comfortable convenient
Stayed 1 night in Feb 2024
Response from Cory on Feb 20, 2024
Thank you Clay for the review and for being our guest. We hope to welcome you back.

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is so clean and quiet. The staff is great and can answer any questions you may present to them. Also so good food in the area or hot food bar items next door at the grocery store...this place is great 👍
Stayed 5 nights in Feb 2024
Response from Cory on Feb 20, 2024
Thank you for your glowing review! We're delighted you enjoyed our clean, quiet environment and found our staff helpful. It's great to hear you also enjoyed the nearby dining options. We can't wait to welcome you back soon!

10/10 Excellent

brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and updated.
Stayed 2 nights in Jan 2024
Response from Cory on Feb 7, 2024
Thank you Brandy for the 5 star review. We hope to have you as a guest again.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they would have had ice buckets in the room and an ice machine on each floor.
Stayed 3 nights in Jan 2024
Response from Cory on Feb 7, 2024
Thank you for taking the time to leave us a five-star review. We sincerely appreciate your feedback and are delighted to hear that you enjoyed your overall experience with us.We apologize for any inconvenience caused by the absence of ice buckets in your room and the limited availability of ice machines on each floor. Please note that we do provide ice buckets in the freezer for your convenience, and we have an ice machine located on the first floor.Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance our amenities and services to better accommodate the needs of our guests.Once again, thank you for your positive review and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.

10/10 Excellent

Jocelyne, LOXAHATCHEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Jan 2024
Response from Cory on Jan 26, 2024
Thank you for the 5 star review. We hope to have you as a guest again.

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities
Check in lady was really rude and made it difficult to check in. The beds are pretty hard, but the breakfast is really good and every one else was nice .
Stayed 3 nights in Jan 2024
Response from Cory on Jan 25, 2024
We appreciate your feedback and apologize for any inconvenience during check-in. We're glad you enjoyed the breakfast and found the rest of our staff welcoming. We'll address the check-in issue and hope to welcome you back for a more positive experience.

8/10 Good

Debbie, San Diego

Stayed 8 nights in Jan 2024
Response from Cory on Jan 25, 2024
Thank you Debbie for being our guest and for taking the time to leave a rating. We hope to have you as a guest again.

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Very good room, modern, easy access from highway. Near a very good supermarket . If only the breakfast was more healthy, then the hotel was onw of the best. We will return this loved hotel!
Stayed 7 nights in Jan 2024
Response from Cory on Jan 23, 2024
Thanks for your positive review! We're glad you liked the modern room, convenient location, and nearby supermarket. We can't wait to welcome you back to our hotel!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Everything about the stay was wonderful. The bed was excellent. I want to get one.
Stayed 1 night in Jan 2024
Response from Cory on Jan 23, 2024
We're thrilled to hear that your stay was wonderful and that you enjoyed the bed! We appreciate your kind words and look forward to hosting you again soon.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joane on Jan 11, 2024
Thank you for your feedback and for staying with us. We hope to welcome you soon.Thanks

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Party
Everything was perfect.
Stayed 1 night in Jan 2024
Response from Thanks on Jan 11, 2024
HelloWe're thrilled to have been part of your wedding celebration, and we're delighted that the entire party had a great stay. Our team is honored to have contributed to your special day, and we look forward to the opportunity of hosting you and your guests again in the future.Cheers to a lifetime of happiness!

10/10 Excellent

Brooklynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Clean and new! Highly recommend staying here!
Stayed 1 night in Jan 2024
Response from Thanks on Jan 11, 2024
HelloWe truly appreciate your support and encouragement. Our team is dedicated to providing exceptional service.Thank you again for your valuable feedback, and we eagerly anticipate the opportunity to welcome you back for another fantastic stay.

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Thanks on Jan 11, 2024
Thank you for sharing your feedback. We're glad to hear you had a positive experience. We hope to Welcome you soon!

10/10 Excellent

Verified traveler

Traveled with family
Lovely hotel
Wonderful hotel. The staff was top notch. Absolutely wonderful staff. The hotel is lovely, squeaky clean and convenient. This hotel is worth every penny. The breakfast bar is great, one morning they served little quiches and they were delicious! I always appreciate a hotel with hot items at breakfast. Will definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Have a great day on Jan 11, 2024
HelloThank you for your glowing review! We're delighted that you had a wonderful experience with our top-notch staff and enjoyed the cleanliness and convenience of our lovely hotel. Your appreciation for our breakfast, especially the delicious little quiches, is truly valued, and we look forward to welcoming you back on your next visit.

10/10 Excellent

suany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, staff very friendly, near restaurants
Response from We hope to welcome you soon on Jan 11, 2024
HelloWe're thrilled to hear that you found our hotel very clean with friendly staff. Being situated near restaurants, we hope this added convenience further enhanced your stay. Thank you for your positive feedback!

10/10 Excellent

Ed

Stayed 1 night in Dec 2023
Response from Cory D. on Dec 29, 2023
Dear Ed,Thank you for taking the time to leave such positive feedback! We're thrilled to hear that your overall experience was great during your stay. Your satisfaction is incredibly important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful experience soon!

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time we have stayed there and was very pleased with staff's personality and being customer friendly. Breakfast was delightful and you offered oatmeal where other places do not. we give this place a 5 out of 5. We will stay there again. The only issue we had was the shower not performing like it should there should only be one shower head not 2 of them was very confusing to operate.
Stayed 1 night in Dec 2023
Response from Cassandra B. on Dec 28, 2023
Dear Angel, Thank you for returning to stay with us and for sharing your experience. We're delighted that our staff's friendliness and customer service met your expectations, and that you enjoyed our delightful breakfast offerings, especially the availability of oatmeal.We're thrilled to receive your 5 out of 5 rating and are honored to be your choice of stay for the future.However, we're sorry to hear about the confusion regarding the shower setup. Your feedback is valuable, and we'll work on improving the clarity and functionality of the shower system for a more seamless experience in the future.We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
easy check-in. beautiful, clean room w kitchenette. nice large bathroom. large, well-lit parking lot.
Stayed 1 night in Dec 2023
Response from Cory on Dec 19, 2023
Thank you Nicholas for being our guest and for taking the time to leave a review. We hope to have you as a guest again.

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 8 nights in Dec 2023
Response from Cory on Dec 13, 2023
Thank you Tim for taking the time to leave a rating and for being our guest. We hope to have the opportunity to serve you again.

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cory on Dec 13, 2023
Thank you C for taking the time to leave a rating and for being our guest. We hope to have the opportunity to serve you again.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. The staff were very friendly and helpful. Will definitely stay here again.
Stayed 5 nights in Nov 2023
Response from Cory on Dec 13, 2023
Thank you Judith for the kind words. It was a pleasure serving you and we hope to have the opportunity to do so again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Very clean and well maintained, everyone was very friendly, all the common areas were clean and well maintained.
Stayed 2 nights in Dec 2023
Response from Cory on Dec 13, 2023
Thank you for your kind words! We're delighted to hear that you found our facility clean and well-maintained, and our team friendly. Your positive feedback motivates us to continue providing a welcoming environment. We look forward to serving you again.

10/10 Excellent

Danielle, Oregon City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really great place to stay for the night. The price was perfect for a small family & had a decent breakfast. Staff was friendly & jovial. The common areas were entertaining for the littles & lots of places to "hang out." The room was wonderful - no complaints at all. The shower was so relaxing. This hotel is the perfect distance between Legoland & Busch Gardens. Would definitely stay again & recommend to others.
Stayed 1 night in Nov 2023
Response from Cory on Dec 13, 2023
Danielle, thank you for the kind words and hope to welcome you back soon.

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Cory on Dec 13, 2023
Thank you Fernando for the 10 out of 10 rating. We hope to have you as a guest again.

10/10 Excellent

Mamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved the fact that there were several places nearby to eat. Also, I was in town to visit family members for the holiday and it was close to my relatives house. I loved the location entirely.
Stayed 1 night in Nov 2023
Response from Cory on Nov 29, 2023
Thank you so much for taking the time to share your positive experience! We're delighted to hear that our location was convenient for your visit, especially being close to your relatives' house. If you ever find yourself in town again, we'd be honored to welcome you back. Safe travels and happy holidays!

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Just nothing special about this place. The sleeping area was cramped. Front desk unoccupied when I went to ask a question. The only good thing was the young lady at the breakfast set up was very pleasant.
Stayed 3 nights in Nov 2023
Response from Cory Drew on Nov 16, 2023
Dear Anonymous,We are sorry to hear that your experience fell short of expectations. Your comments about the sleeping area and the front desk are duly noted, and I apologize for any inconvenience caused.However, I'm glad to hear that the young lady at the breakfast setup made a positive impression. We take all feedback seriously and use it as an opportunity to improve. Your insights will help us address these issues to ensure a better experience for future guests. Your input is truly valuable to us.

10/10 Excellent

Jesseny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cory Drew on Nov 16, 2023
Dear Jesseny, We are thrilled to hear you had a wonderful experience overall. Your feedback is incredibly valuable, and I'm delighted that everything met or even exceeded your expectations. Thank you for choosing TownePlace Suites, we hope to welcome you back soon!

10/10 Excellent

Hodges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was probably one of my best stays I mean they even provided cooking utensils unlike other places you would need to bring your own I mean you could live in the rooms and have everything you need. Great job! Staff and housekeeping for keeping the rooms clean and comfortable ⭐⭐⭐⭐⭐see you soon I'll definitely be back 😁
Stayed 2 nights in Nov 2023
Response from Cory Drew on Nov 16, 2023
Dear Hodges, I'm thrilled to hear that your stay was exceptional and that the provision of cooking utensils made a real difference for you. It's wonderful to know that our rooms are equipped to meet your needs so comprehensively.I'll definitely pass on your compliments to the staff and housekeeping team for maintaining a clean and comfortable environment. We can't wait to welcome you back! Your loyalty means a lot, and we'll be here to ensure your next stay is just as wonderful as this one. Safe travels until then!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cassandra B. on Nov 8, 2023
Dear Sandra, Thank your for taking the time to complete a survey and provide your feedback. Your feedback is very important to us and we appreciate the score you gave to us. We hope to welcome you back in the future and provide an even better experience. Thank you for choosing TownePlace Suites!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anjeanette at front desk should be working in a 5* property.
Stayed 1 night in Nov 2023
Response from Cory Drew on Nov 6, 2023
Dear Cecillia,Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. We are thrilled to hear that you had such a positive experience with Anginette at our front desk. We take great pride in providing excellent service to our guests, and your kind words about Anginette are truly appreciated.Your satisfaction is our top priority, and we look forward to welcoming you back to our property in the future. We are committed to continually improving our guest experience. Thank you for choosing TownePlace Suites.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean, modern hotel. We had room 202 and it smelled vaguely of smoke from air vents. It’s a non-smoking hotel but I think someone broke the rule. We could’ve moved rooms but may have been the same and it was tolerable. Everything else was perfect. We walked to 1916 Irish Pub and Ubered to a Live Pro Boxing event at White Sands event center. It was a Wednesday night and still staffed well at front desk when we got back late. The room is super spacious and clean with a kitchenette. They gave out Chocolate chip cookies at front desk and offered water bottles to the room at checkin. Very nice, helpful, and polite desk clerks. will definitely return here if coming back to Plant City.
Stayed 1 night in Nov 2023
Response from Cory on Nov 3, 2023
Joan, Thank you so much for taking the time to share your thoughts and feedback about your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you found our hotel nice, clean, and modern.We apologize for the inconvenience you experienced with the smell of smoke in room 202. Our hotel is indeed a non-smoking property, and we take this matter seriously. We will investigate this issue to ensure it doesn't happen in the future.We're thrilled that you found your room spacious and clean, and that you appreciated the kitchenette. Our team is dedicated to providing excellent service, and it's heartwarming to hear that you found our front desk clerks to be very nice, helpful, and polite.We can't wait to welcome you back to our hotel should you find yourself returning to Plant City. Thank you for choosing to stay with us, and we look forward to serving you again in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Oct 2023
Response from Cory on Oct 30, 2023
Thank you Michelle for the kind words. It was an honor having you as a guest.

10/10 Excellent

Melissa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and easy to navigate and we loved it
Stayed 1 night in Oct 2023
Response from Cory Drew on Oct 26, 2023
Dear Melissa,Thank you so much for taking the time to provide us with your feedback! We are thrilled to hear that you found our property clean and easy to navigate, and we're delighted to know that you loved your stay with us.Maintaining a clean and well-organized environment is a top priority for us, and we're glad to see that our efforts have made your visit enjoyable. Your positive comments serve as motivation for our team to continue providing exceptional experiences to our guests.Once again, thank you for choosing our property, and we look forward to welcoming you back in the future. Your satisfaction is our utmost priority, and we are committed to making every stay as wonderful as the one you just had.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. Beds were comfy as well as the room. Kitchen was a nice bonus.
Stayed 3 nights in Oct 2023
Response from Cory Drew on Oct 26, 2023
Dear Kimberly,We're delighted to receive your positive feedback regarding your recent stay at our property. Thank you for taking the time to share your thoughts.It's wonderful to hear that you found our property very nice and clean. Our team works diligently to maintain a welcoming and well-maintained environment for our guests, and we're thrilled that our efforts left a positive impression on you.We're equally pleased that you found the beds comfy and the room inviting. A good night's sleep is essential for a pleasant stay, and we're glad you were well-rested during your time with us.We genuinely appreciate your patronage and your positive feedback. It motivates us to continue striving for excellence. We hope to have the pleasure of hosting you again in the future.