Dear Shannon, We sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience of being assigned an occupied room and the disturbance caused by odors. Additionally, we apologize for any discomfort due to the bed and the lack of amenities. Your feedback is vital, and we are taking immediate steps to address these concerns and improve our services. We hope you will reconsider and give us another chance to provide a better experience in the future. Sincerely,Hotel management

Dear Victoria, We sincerely apologize for the subpar experience you had during your stay with us. Your feedback is deeply concerning, and we are committed to addressing these issues appropriately. It's disappointing to hear about the inconveniences you faced, including the alarms, unpleasant odor, and water leakage. Rest assured, we will share these matters thoroughly and implement necessary improvements to prevent recurrence. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your patience and understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Eric, Thank you for your feedback. We appreciate your recognition of our efforts to maintain cleanliness in our rooms. We apologize for any inconvenience caused by the condition of the property. Rest assured, we are continuously working to improve and address any issues with the property's upkeep. Your comments will be shared with our team to ensure a better experience for all our guests in the future. We hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management

Dear Manuel, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Robert, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Randi, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Sincerely,Hotel Management

Dear Sharhonda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear PRASANNA, We are honored that you chose our hotel for your recent visit to our area. Our team is dedicated to providing exceptional service, top-notch amenities, and clean and comfortable accommodations. We are genuinely sorry that your experience did not meet your expectations. Your feedback is greatly appreciated, and we will share your comments with our team as part of our ongoing efforts to enhance our services. We sincerely hope you will give us another opportunity to provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Eric, Thank you for your review. We sincerely apologize for the inconvenience you experienced due to the keys, the shower, and the odor in your nonsmoking room. What you have encountered is unacceptable. Please know that this is not the standard we wish to uphold, and we regret we could not provide you with a better service. Your feedback is invaluable, and we're committed to addressing these issues with the appropriate individuals to ensure our guests' comfort and satisfaction. Please accept our most heartfelt apologies, and we hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear David, Thank you so much for this honest review. We have noted your feedback about the faulty phone in your room and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Price, Thank you for sharing your candid feedback. We sincerely apologize for not meeting your expectations with the complimentary grab-and-go breakfasts and regret any inconvenience caused by the cleanliness issues. We will share your comments with the appropriate individuals for future enhancement. We appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Management

Dear Eric, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our clean room, please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Laraine, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Shannon, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your issues with the cleanliness and in-room amenities during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Richard, Thank you for staying with us. It is nice to read that we met most of your expectations and that you liked our hospitality. We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. However, we apologize for any items that may have been overlooked in the preparation of your room. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We appreciate your review and hope you will consider giving us another chance in the future; we would love the opportunity to create a better stay on your next visit to the area.Sincerely,Hotel Management

Dear Antigonne, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness of your initial room. This does not align with our standards, and we sincerely apologize for the oversight. We appreciate your understanding as we promptly addressed the issue and provided you with an alternative room. Your kind words about our check-in service are greatly appreciated, and we want to assure you that we are actively working to improve our overall guest satisfaction. We value your patronage and hope to welcome you back for a much-improved experience on your next visit.Sincerely,Hotel Management

Dear Xudong, Thank you for sharing your review. We appreciate your kind words regarding our ideal location and reasonable rates. However, we sincerely apologize for the troubles you faced during your stay at our hotel. We appreciate your feedback regarding the amenities and the disturbance caused by a neighboring guest. We understand how these factors can impact your overall experience. Please be assured that we are actively working to address these issues and enhance our guest experience. We hope you'll consider giving us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Sincerely,Hotel Management

Dear Patrick, We are sorry for your experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Oliver, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Also, we regret any discomfort you experienced with individuals outside our hotel. Please know that our front desk is always available to help make your stay as comfortable as possible. We hope to welcome you back and provide an exceptional stay that reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Joseph, Thank you for the fantastic rating and for taking time to post your review. We couldn't be happier to know that our staff, particularly Katie, stood out for their professionalism, friendliness, and enthusiasm. Katie takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's lovely to read that they made you feel so welcome during your visit. We will pass along your kind words to her and the rest of the team. We appreciate your feedback and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Diana, Thank you for leaving a review of your stay. We are pleased that the great location was perfect for your visit. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We apologize for the issue that you experienced, but we are happy to know that our staff resolved it with professionalism and kindness. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon!Sincerely,Hotel Management

Dear George, Thank you for choosing to stay with us. We deeply regret that we fell short of meeting your expectations, especially regarding our breakfast and the cleanliness of the bed. Please rest assured that we are taking the necessary steps to ensure that such incidents are not repeated in the future. Your satisfaction is of paramount importance to us, and we hope that you will give us another opportunity to provide you with the high-quality service that you deserve.Sincerely,Hotel Management

Dear Courtney, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Phelisha, Thank you for staying with us. We are delighted you enjoyed our hospitality. We were disappointed to read about the issues you encountered with your room and hallways; we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Manpreet, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management