Even though it was high season, for $350 euro a night and claiming itself as a 4-star hotel, I expected a bit better service than I received. Would I stay here again? Likely not. Firstly, the hotel is high up in Positano. If you arrive by Ferry, be prepared to drag your luggage up cobble-stone alleys, steps and then the main paved road, all uphill. Apparently there are porters you can pay but I only found this out after I did the journey. The room was clean, but the shower and sink plugs were shut (I found that odd). While taking a shower, I opened up the plug, the water didn't drain. The maintenance guy came soon enough and worked on it for 30minutes. He had to rip the whole plug out, which meant I was only able to take a shower, not a bath, which I was looking forward to. He also told me to re-direct all complaints to the reception in a matter-of-a-fact tone. The security box was difficult to understand so he explained it to me rather abrasively. Furthermore, my room smelled foul (like sewage) that night and morning, and the toilet was bubbling. I truly think there was a problem with the drain pipes.The woman at the front desk acted shocked and semi-apologetic, but no compensation was offered. The breakfast is a decent brunch on the rooftop but be prepared to eat beside other guests using the small pool right next to you and sunbathing. The pool also closes at 6:30pm.
On the plus side, the hotel was clean & safe.The reception was quick to correspond before trip.