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Reviews of Hotel Surf Olas Altas

3 out of 5
Hotel Surf Olas Altas
Av. del Morro No. 310, Puerto Escondido, OAX

Reviews

8.0

Very Good

Rating 10 - Excellent. 114 out of 323 reviews" "
Rating 8 - Good. 125 out of 323 reviews" "
Rating 6 - Okay. 54 out of 323 reviews" "
Rating 4 - Poor. 16 out of 323 reviews" "
Rating 2 - Terrible. 14 out of 323 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Traveled with partner
Liked: Staff & service
Basic rooms but did have a lovely pool.
Stayed 2 nights in Feb 2024
Response from HOTEL SURF OLAS ALTAS on Apr 4, 2024
Muchas gracias Philip por tomarse el tiempo de calificarnos y comentarnos.Esperamos tenerlo de vuelta en próximas fechas.¡saludos!

8/10 Good

Mayra Gabriela

Stayed 2 nights in Feb 2024

10/10 Excellent

Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front. Newly renovated rooms. Well maintained property
Stayed 2 nights in Feb 2024
Response from HOTEL SURF OLAS ALTAS on Feb 29, 2024
Thank you very much for your comments, we hope to serve you again very soon.

6/10 Okay

Maria Alejandra Garcia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023

10/10 Excellent

ADRIANA D

Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

jubentino

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in
Stayed 5 nights in Sep 2023

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and pleasant. The air con worked well but it comes right down on you in bed which may be too much for some people.
Stayed 1 night in Sep 2023

8/10 Good

Daniel, Oxnard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clubs around hotel are noisy at night
Stayed 2 nights in Jul 2023

8/10 Good

Daniel Maximino

Stayed 1 night in May 2023

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's definitely one of the most conveniently located hotels in Zicatela, just steps away from anything you would like.
Stayed 3 nights in Apr 2023

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Surf Olas Altas provided a solid experience. Would stay again!! The location is 10/10– right across from Zicatela beach, with a gorgeous and HUGE pool, the hotel is perfectly centered between restaurants, activities and nightlife. The only complaint is the very loud nightclub across the street that kept us up some nights, but if you can’t beat them, join them, so go check out Xcaanda and dance! Otherwise, there are dozens of quality restaurants and bars to choose from within a 5 minute walk. You can’t swim in the ocean right here, but taxis are cheap and fast to other swim beaches. My only complaint about this hotel regards the hotel room itself. A little paint could go a long way in updating the accommodations. Feels a tad dingy. The safe and hair dryer didn’t work. Not a huge deal. No deadbolt/second lock on the door made me a little uneasy. TV was small and staticky. Don’t depend on it. My balcony had a great view of the pool and ocean and the showers are awesome!! Air conditioning worked perfectly and was necessary. Staff was super nice, friendly and helpful. Hotel itself is pretty, arguably the nicest-looking in the vicinity. We spent little to no time in the room during the day, so it didn’t matter much that it felt outdated.

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and pool, not many of the staff spoke english though.
Stayed 7 nights in Mar 2023

8/10 Good

Thomas

Stayed 2 nights in Feb 2023

10/10 Excellent

Fernando, Burien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
friendly staff .

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Wifi does not work with I phone Had to pay roaming fee
Stayed 1 night in Dec 2022

10/10 Excellent

andres

6/10 Okay

Azucena Apolonia

Traveled with partner
Liked: Cleanliness, staff & service
Hotel muy limpio, sin embargo es muy elevado el precio para lo que ofrece, ya que las instalaciones son viejas al igual que la alberca y no incluye el desayuno como la mayoría de hoteles en la zona.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a quiet and calm place to rest. The staff is composed of great people always smiling and ready to help. The room was always clean and overall, this is a great place to rest and to have great food in the restaurant.

10/10 Excellent

olga

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin wifi
La conexión a wi fi muy deficiente
Stayed 2 nights in Oct 2022

10/10 Excellent

MARIO ANTONIO

Stayed 3 nights in Aug 2022

6/10 Okay

Ivan, Reseda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
ok
Stayed 3 nights in Jul 2022

6/10 Okay

José Ramón

Stayed 1 night in Aug 2022

10/10 Excellent

Chris

Stayed 1 night in Jul 2022

10/10 Excellent

Erika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caminamos alrededor de Zicatela y comimos en varios restaurantes y puedo garantizar que la ubicación, la atención de su excelente staff y la comida son la mejor elección para pasar un tiempo increíble. Lo mejor de todo su staff, amigable y siempre dando mucho más para hacerte sentir bien
Stayed 5 nights in Jul 2022

8/10 Good

Ma Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

4/10 Poor

jose j

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
service fron desk
Stayed 5 nights in Mar 2022

10/10 Excellent

Diana Sofia

Stayed 1 night in Apr 2022

6/10 Okay

JUAN

Stayed 4 nights in Mar 2022

8/10 Good

Daniel Maximino

Stayed 1 night in Mar 2022

8/10 Good

Francisco, bell gardens

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
What I like the most was walking distance restaurants and what I didn’t like was the bathroom smell.
Stayed 4 nights in Mar 2022

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Super old, smelly and expensive hotel
The hotel needs a remodel. All facilities are in need of an overhaul. The walls are paper thin and you can hear everything…I mean everything, even the loud music from the bar/club across the street. The ac in the room works fine, but way too loud. The room had an “old room smell” to it. Overall, too expensive for what it offers.
Stayed 7 nights in Jan 2022

8/10 Good

markin

Stayed 4 nights in Mar 2022

10/10 Excellent

Aracely

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 6 nights in Feb 2022

2/10 Terrible

Carlos

Stayed 5 nights in Feb 2022

6/10 Okay

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
one bed had sheets that weren't clean, they did change them the next day balcony slider door didnt lock so i had to push the bed against it :-) staff was very friendly and helpful place is next to loud party clubs so get a room in the back if you want to sleep even then, a chair moving upstairs was quiet loud so the floors are thing pool area seemed nice breakfast was bland but cheap overall an older hotel with limited amenities but nice location. you're paying for the location. there are other places up the hill a bit that are nicer honestly
Stayed 1 night in Feb 2022
Response from Hotel Surf Olas Altas on Feb 22, 2022
Hi Nathan, thanks for your feedback. We are working to improve our service every day. We are sorry for the inconvenience caused.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel right near the beach. There is a lot of noise in the area, but that is not the fault of the hotel. I did not like that when I checked in, they asked for my wrist and attached a plastic bracelet to it with no explanation. When I asked, it was explained that this is a tracking device that tells them when I am in the hotel and that I would need to wear it throughout my stay. Are you kidding me??? At least they were cooperative when I objected. The thing was cut off and I was instructed to “show” it when I entered the hotel. I noticed that all of the other guests were wearing this. Stop being so compliant, people!!
Stayed 3 nights in Feb 2022
Response from Hotel Surf Olas Altas on Feb 22, 2022
Hello Kathleen, thank you very much for your comments, we are glad to know that your stay was pleasant. The bracelet that you wear at reception is only to identify our guests since external people cannot enter for everyone's safety.

8/10 Good

David

Liked: Cleanliness
Stayed 3 nights in Feb 2022

8/10 Good

jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property but wifi kept cutting out. It would be nice to either have a fridge or ice machine
Stayed 6 nights in Feb 2022
Response from Hotel Surf Olas Altas on Feb 22, 2022
Hola Jason, gracias por sus comentarios estamos trabajando para mejorar nuestro servicio cada dìa.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was very comfortable. The pool area is beautiful and the whole complex looks out to the beach and the sunset. There is a restaurant on the road side with a bar. The only downsides were the poor TV reception and the wifi availability. It is better in the morning in the hotel and better all day in the restaurant than the hotel. The wifi difficulty is in much of Puerto Escondido though- not just this hotel.
Stayed 5 nights in Jan 2022
Response from Hotel Surf Olas Altas on Feb 22, 2022
Hola Pamela, muchas gracias por sus cometarios, nos alegra saber que su estadìa con nosotros fue placentera. Estamos trabajando para mejorar nuestro servicio cada dìa.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful, friendly staff. All the amenities you need. I would definitely stay here again.
Stayed 4 nights in Jan 2022
Response from Hotel Surf Olas Altas on Feb 22, 2022
Hello Daniel, thank you very much for your comment, we are very happy to know that your stay with us was pleasant. We are waiting for you soon again.

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

2/10 Terrible

Anthony

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I arrived and they didnt have my reservation. There were no available rooms like the one I booked so I had to pay out of pocket for another room. After showing them my confirmation, they should have just given me the room and settled the issue with management in the morning. My plane was late, so I didnt arrive until midnight, so I was already exhausted. When I called Orbitz to request refund under original booking, the put me hold twice in attempt to reach the hotel. I told them I was tired and just wanted to sleep and could they just process the refund — but she insisted on keeping me on hold for 30 minutes.
Stayed 3 nights in Jan 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to outdoor bars and restaurants, 1/4 mile each way. All the help were super friendly.
Stayed 2 nights in Jan 2022

8/10 Good

Talía

Stayed 4 nights in Dec 2021

8/10 Good

Rosa

Stayed 1 night in Dec 2021

8/10 Good

María del Consuelo

Stayed 3 nights in Dec 2021