Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Aug 23, 2014
The hotel is in an excellent location, close to shopping and attractions. The rooms are the bare necessities but clean and it is a good price for the location.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Perfect location

Posted Aug 4, 2014
Hotel is in true walking distance to all sites. It's also close to Parking Doña Fela which is open 24 hours. Staff was courteous although not always available. Room was cleaned daily, fresh towels brought. It provided us with basics including good hair dryer but no iron. No thermostat in room but staff was responsive to our request about this. Hotel has working elevator (nice when you're carrying luggage).
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Thomas USVI

great central location

Posted Aug 2, 2014
Pros: central location
Cons: windows in all rooms.
Location: central, easy walk to restaurants, museums, stores, local historical landmarks.
in city small hotel... near everything. some rooms no windows. central a/c worked very well, made beds everyday, changed sheets every other day. this hotel worked for us and we would stay here again (only with a window room).
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

More tnan espected

Posted Jul 28, 2014
Good staff...considerados...exelente localizacion...good hot water..blower !!!.. Silence !!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 19, 2014
It was my 1st time at that hotel and for the money it was good. The customer service was an A.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Cruising out of San Juan

Posted Jul 15, 2014
Pros: Location
Perfect location! Within walking distance to pier, close to restraunts, and nightlife. Nothing fancy, but very clean and staff was very helpful.
3 out of 5
by A verified traveler

Posted Jul 2, 2014
The hotel is in a great location within Old San Juan. Unfortunately, the walls are very thin and everything can be heard, the room temperature isn't always pleasant either too hot or too cold.
3 out of 5
by A verified traveler from Puerto Rico

Not clean... 😔

Posted Jun 23, 2014
Good because are in middle of old San Juan and turistics atraction, but the rooms are dirty, when i ck in, in the room i found bottle of water used and cup of coffe. I think they never clean the room. other thing are they ofered a continental breakfast and only have coffe in the lobby and you have to make it.
3 out of 5
by mayra from new jersey

Close to el morro

Posted Jun 21, 2014
Hotel was a bit overpriced. It lacked amenities and it's priced as the Sheraton but w/o the amenities that the Sheraton offers. The room was dark, it had no windows and the Ac was too cold . I literally froze. The only thing I liked about this hotel was the proximity to the boutiques and the morro. Oh and the hallways felt like jail.
1 out of 5
by mark

No parking, horrible beds, and rooms way too hot.

Posted Jun 16, 2014
If you don't mind almost nonexistent ac, no room cleaning, and not even a bottle of water to buy if u get thirsty, then this is the place for you. Had 1 chair in the room and it was broken. Couldn't wait to leave.