Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Nice hotel, friendly staff.

Posted Apr 11, 2015
Walking distance to many great places. Good price for a comfortable convenient location.
3 out of 5
for Everyone
by A verified traveler

Great location in Old Town

Posted Apr 6, 2015
Great location, nice staff, clean room, great rate; room temp controlled by hall thermostat, no coffee anywhere,
4 out of 5
for Everyone
by A verified traveler

Posted Mar 29, 2015
4 out of 5
for Everyone
by A verified travelerfrom Houston

Great location, great staff, basic needs.

Posted Mar 24, 2015
Pros: Can't say enough about the staff and location.
Cons: Doors to the rooms. Something a little extra in the lobby would be nice.
Location: So many things to list near by. We visited the fort, numerous shops, restaurants, and different entertainment venues.
Location is great to get out and walk around i the old pier district. Plenty to do in this area..You won't be bored. The hotel staff was amazing and certainly made of for the lack of amenities that was offered. Both check and check out was an breeze and even getting a Taxi to the airport in the very early hours was excellent. The staff certainly made sure we were on our way by walking us out to the cab themselves. The amenities themselves if VERY basic. if you are expecting a resort this is the wrong place. Basics include, bed, bathroom, desk and small fridge. Not even a phone. My really negative comment I can say is the door to the rooms was a little lacking for security reasons staying someone new. All in all though I felt safe while there. The surrounding area left so much to do that we weren't able to get to it all. Bring some walking shoes, an appetite, and some day and night wear and you will be set of this location. You won't even be in your room enough to realize you are lacking some of the other amenities offered elsewhere. All in all- Recommend.
3 out of 5
for Everyone
by A verified travelerfrom Boucherville

Excellente localisation

Posted Mar 23, 2015
Pros: La localisation.
Cons: La sécurité, la porte à barreaux du troisième ne barrait pas et la porte d'entrée principale était souvent ouverte.
Séjour de 2 jours avant un départ en croisière. Hôtel très bien situé et propre. Très peu insonorisé, pas de fenêtre dans les chambres. Recommandable si vous l'avez à bas prix si non vous serez déçu.
2 out of 5
by A verified travelerfrom Montreal

Hotel dans le vieux San Juan

Posted Mar 22, 2015
Location: Vieux San Juan
Chambre tres décevante et qui aurait besoin de rénovation (peinture, aménagement,etc). Aucun contrôle de la climatisation dans la chambre et aucune fenêtre. La seule bonne chose est que le personnel est avenant et que l'hôtel est bien situé. En conclusion, décevant pour le prix payé pour cette chambre. Une chance que ce n'était que pour un soir!
3 out of 5
for Everyone
by A verified travelerfrom Windsor QC

Excellent pour une nuit

Posted Mar 18, 2015
Pros: Sa situation géographique
Cons: Rénover les chambre.
Location: Port de San juan croisiriste Carnival. En plein coeur vieux San juan
Excellent pour une nuit avant un départ pour une croisière. L'hotel très bien situé dans le vieux San Juan. Situé a 5minutes de marche du port pour le croisièriste Carnval. Excellent service à la clientèle. Mais hotel très vieux. Donc c'est pas l'hotel le plus beau et conformatable. Mais pour 1 nuit, ca fait le travaille a un cout raisonnable a comparer d'autre hotel.
2 out of 5
by A verified travelerfrom Quebec

Expensive for what you get

Posted Mar 12, 2015
No housekeeping in room. Had to ask for clean towels. Soundproofing inexistant, we could hear our neighbors when they were on the toilet. It was hard to know if the door was locked, because the door would always open from the inside and there was no additional lock other than the one on the door handle. The bed wasn't comfortable. The shower not working well... On the other hand, the staff was very helpful and accomodating.
4 out of 5
for Everyone
by A verified travelerfrom Calgary, Canada

In the heart of Old San Juan

Posted Mar 10, 2015
Pros: Clean, quite, comfortable and within walking distance of all the shops, restaurants and history that Old San Juan has to offer.
Location: Perfect location as we walked to the historic sites and ate and drank at pubs and restaurants outside our door.
Would definitely use this hotel again. It is not flashy or have many amenities but is clean and comfortable. The front desk staff is very helpful. The main reason to stay is the location as it is right in the heart of Old San Juan.
4 out of 5
for Other
by A verified travelerfrom Iowa

Only problem was access.

Posted Feb 17, 2015
Pros: Easy access to the pier for a cruise. Quaint old San Juan area with many shops, restaurants, and services.
Cons: Access during the time most people might be checking in could be a big problem.
Location: Close in to tourist attractions, shopping, decent restaurants, park, and Fort.
We arrived on a Saturday late afternoon. There was a street festival like a carnival going on. Many streets were blocked off- including the one our hotel was on. The taxi driver just said that he couldn't get there and dropped us off two and a half blocks from the hotel with hazy instructions on how to get there. We had to each lug a 50 pound suitcase and a carry on over the cobblestone steets, up a hill to get to the hotel. After going the wrong way, we had to come back a block and ask a policeman to direct us more specifically. Once we found the hotel everyone was very nice. Even though the hotel is pretty old the room was clean, safe and secure with modern updates. . It is a 9 minute walk to the cruise pier, which is very convenient. My suggestion is, book this hotel if you feel confident about horsing your bags around yourself to get there. It was not a big problem for me, but my wife did NOT like it and was definitely unhappy. I couldn't aid here much because I had my own load. Once you are there, everything was super.