Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 19, 2014
It was my 1st time at that hotel and for the money it was good. The customer service was an A.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Cruising out of San Juan

Posted Jul 15, 2014
Pros: Location
Perfect location! Within walking distance to pier, close to restraunts, and nightlife. Nothing fancy, but very clean and staff was very helpful.
3 out of 5
by A verified traveler

Posted Jul 2, 2014
The hotel is in a great location within Old San Juan. Unfortunately, the walls are very thin and everything can be heard, the room temperature isn't always pleasant either too hot or too cold.
3 out of 5
by A verified traveler from Puerto Rico

Not clean... 😔

Posted Jun 23, 2014
Good because are in middle of old San Juan and turistics atraction, but the rooms are dirty, when i ck in, in the room i found bottle of water used and cup of coffe. I think they never clean the room. other thing are they ofered a continental breakfast and only have coffe in the lobby and you have to make it.
3 out of 5
by mayra from new jersey

Close to el morro

Posted Jun 21, 2014
Hotel was a bit overpriced. It lacked amenities and it's priced as the Sheraton but w/o the amenities that the Sheraton offers. The room was dark, it had no windows and the Ac was too cold . I literally froze. The only thing I liked about this hotel was the proximity to the boutiques and the morro. Oh and the hallways felt like jail.
1 out of 5
by mark

No parking, horrible beds, and rooms way too hot.

Posted Jun 16, 2014
If you don't mind almost nonexistent ac, no room cleaning, and not even a bottle of water to buy if u get thirsty, then this is the place for you. Had 1 chair in the room and it was broken. Couldn't wait to leave.
3 out of 5
Recommended
for Everyone
by A verified traveler

A good stay for those who don't care for amenities

Posted Jun 3, 2014
Staff was very nice and helpful. The rooms are very basic, Nothing to extravagant. It is located very close to all the stores and riverfront where all the food trucks and venders are. Great place to stay if you're not looking for a resort.
2 out of 5
by A verified traveler

There was no parking. I had to park 3 blocks over.

Posted May 21, 2014
Pros: The room was clean.
Cons: Wheelchair accessible.
This location is not wheel chair friendly. The elevator does not have enough space for a wheelchair. The entrance has a huge step and it was hard to get the wheel chair over the step. They didn't have a ramp.
3 out of 5
Recommended
for Everyone
by the Watsons from Ohio

Basic hotel, friendly and helpful staff

Posted May 4, 2014
Friendly helpful staff, great recommendations for sights to see and best places to eat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, but room was very warm

Posted May 4, 2014
Pros: Location was perfect!
I recently stayed at the SJ Suites and our room was MUCH warmer and MUCH smaller than the other rooms that the rest of our group had. However, overall it was a great location and the staff was nice :)