Dear Erica,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Let us point out that we greatly care about our guests' well-being, the WHO (World Health Organisation) has officially declared that red meat is cancerogenic. Moreover, the excessive consumption of meat contributes to the acceleration of climate change with all the negative consequences that this entails.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear NELLY,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Gabriela,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Alicia,Thank you for taking the time to leave us a review.We are sorry for the mentioned disappointment. We have shared feedback with the responsible department for an appropriate follow up as we hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Taylor Rae,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Melvin,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Katrina,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Nicole,Thank you very much for choosing us.It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon.Loving Regards, Nicole!Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Valerie,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Tatyana,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.It would be great to welcome you again soon.Loving Regards, Tatyana,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Nick Anthony,Thank you for choosing us for your holidays.It is great to hear that overall you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Christopher,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Efrain,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon, Efrain!Kindest Regards,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Matthew Chad,Thank you very much for your fantastic review and your kind remark about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Matthew, and we look forward to hosting you again soon.Warmest wishes,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Jennifer,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon!Warmest wishes, Jennifer!Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Jason,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.You can trust that we record your observations and will handle them with the appropriate departments.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Alejandra,Thank you for the time you have taken to write us about your experience in our hotel.We apologize for not being able to meet your expectations regarding the cleaning. Please rest assured that we have shared your comments with corresponding department to reassure that standards are being met.We sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Manuel,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Vanessa,Thank you so much for your feedback regarding your recent stay.We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Tanya Sereitha,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Sterling,It is wonderful to learn you enjoyed your stay.Thank you very much for taking the time to share your valuable feedback, following your recent stay at our hotel.We love working for our guests, your fabulous evaluation makes us want to continue improving.Hoping to see you again very soon, Sterling!Warmest Greetings,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Esther,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much!Love you back, Esther,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear claudia,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Paul,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Ileana,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Vasili,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear ILIR,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon!Kindest Greetings,Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Sabrina,Thank you for sharing your feedback with us! It is great to hear that overall you enjoyed your stay, however, we are saddened that the entertainment was not to your liking. We will of course share your impressions with the corresponding team as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Punta CanaOnline Reputation Manager

Dear Yasmina Lisset,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Punta CanaOnline Reputation Manager