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Reviews of Willowbrook Country Apartments

3.5 out of 5
Willowbrook Country Apartments
760 Malaghans Road, Speargrass Flat

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 152 reviews" "
Rating 8 - Good. 32 out of 152 reviews" "
Rating 6 - Okay. 4 out of 152 reviews" "
Rating 4 - Poor. 1 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jimmy

Business traveler
Liked: Amenities
Settings are great Nice and quiet
Stayed 3 nights in Mar 2024

10/10 Excellent

Dallan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Inexpensive and very nice. I would come back. Quiet. Out of the way. Seems remote but Not too far from town. Only caution is the dryer. Not very effective and very expensive. Washer can wash a lot more than dryer can dry.
Stayed 3 nights in Mar 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked that it was 4 minutes drive to Arrowtown and 15 to Queenstown. Very spacious studio bach with good facilities. We also enjoyed using the clean spa pool.
Stayed 3 nights in Mar 2024

10/10 Excellent

Keith, Bury St Edmunds

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal country getaway 4k out of town
Stayed 2 nights in Jan 2024

10/10 Excellent

Keri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such a lovely stay here. We were up from invercargill for a wedding.We arrived late and the host left lights on and heated room for our arrival. The room was well equiped and in immaculate condition. Highly recommend staying here. Lovely and tranquil. Couldnt fault a thing.
Stayed 2 nights in Apr 2023
Response from Roy L on Apr 23, 2023
Thank you so much for your kind review. Your feedback is greatly appreciated and will be very helpful to future potential guests. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future.Roy LlewellynWillowbrook Country Apartments

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities
Great spot for a family or a group with excellent facilities. Great Host.
Stayed 3 nights in Mar 2023
Response from Roy L on Mar 28, 2023
Thank you for taking the time to submit a review and thank you for your kind comments. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the future.Roy LlewellynWillowbrook Country Apartments

10/10 Excellent

Prasun

Traveled with family
Liked: Cleanliness, property conditions & facilities
Old styled cottage with all the modern amenities !! The 4 residential sheeps added more charm !!

10/10 Excellent

Stephen, Wellington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Easy drive to everything
Stayed 3 nights in Aug 2022
Response from Roy L on Aug 7, 2022
Thank you for your positive comments. I do hope we can accommodate you again in the not too distant future. Roy Llewellyn Willowbrook Country Apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness
Very accomodating and pleasant owners.
Stayed 2 nights in May 2021
Response from Roy L on May 22, 2021
Thank you for your positive comments and for taking the time to submit a review. We are very pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future. Roy & Tamaki Willowbrook Country Apartments

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious converted barn with everything supplied for a pleasant stay. Communication via message and email, due to Corona virus social distancing requirements.
Stayed 3 nights in Mar 2020
Response from Roy L on Mar 31, 2020
Thank you for taking the time to submit a review and for your positive comments. I am so pleased you finally made it home safely. Roy Willowbrook Country Apartments

8/10 Good

KRISHNAM

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Roy L on Mar 4, 2020
Thank you for taking the time to submit a review. I am pleased you enjoyed your stay. Roy Willowbrook Country Apartments

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning situation
We stayed in the King Studio in the main house. The room was very large, clean, comfortable and well equipped. The garden was a real bonus and gave stunning views of the surrounding countryside. The laundry facilities were well resourced. We would definitely return to Willowbrook.
Stayed 4 nights in Feb 2020
Response from Roy L on Feb 28, 2020
Thank you very much for your kind and positive comments. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the future. Roy Willowbrook Country Apartments

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
The rural aspect of this property but being so close to Arrowtown was wonderful. Enjoyed this very much.
Stayed 3 nights in Feb 2020
Response from Roy L on Feb 22, 2020
Thank you for your positive comments. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A slight mix up on arrival, but Roy the owner was charming and sorted everything out. Spacious apartment with very good shower, quiet and convenient for Arrowtown and Queenstown
Stayed 2 nights in Feb 2020
Response from Roy L on Feb 8, 2020
Thank you for your kind comments. I do hope we can accommodate you again in the not too distant future. Roy Willowbrook Country Apartments

10/10 Excellent

Ajoy, Melbourne

Traveled with family
Liked: Cleanliness, amenities
Beautiful Surrounding and very co operative Management.
Stayed 6 nights in Jan 2020
Response from Roy L on Feb 4, 2020
Thank you for your kind comments. Please do visit us again! Roy Willowbrook Country Apartments

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3 night stay In The Barn was wonderful. Nice, quiet and clean. The on-site manager was very friendly and helpful.
Stayed 3 nights in Jan 2020
Response from Roy L on Jan 28, 2020
Thank you for your kind comments. I am very pleased you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a peaceful stay. Close driving to Arrowtown and Queenstown. Would definitely stay again.
Stayed 3 nights in Jan 2020
Response from Roy L on Jan 23, 2020
Thank you for taking the time to submit your comments. I am very pleased you enjoyed your stay and do hope you will return in the not too distant future.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, country living
Clean and private apartment in a rural/quiet setting away from the busyness of Queenstown. We very much enjoyed our stay at this place. Also spent a bit more time in Arrowtown and got to know a vibrant smaller community with its own rustic and cozy character a bit more than expected. A real bonus in that regard.
Stayed 6 nights in Jan 2020
Response from Roy L on Jan 13, 2020
Thank you for your kind comments. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the future.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so quiet and beautiful! An amazing little spot. Modern facilities and a comfortable room/unit. Close enough to Coronet, Arrowtown and QT but far enough to feel like it’s your own little paradise!
Stayed 7 nights in Nov 2019
Response from Roy L on Dec 7, 2019
Thank you for taking the time to submit a review and for your very kind comments. I am pleased you enjoyed your stay at Willowbrook and do hope we can host you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the smallest of touches i.e. shells in the bathroom to xmas decorations, Willowbrook delivered high quality accomdation. Clean, everything provided, close to the beautiful Arrowtown...the list is endless.
Stayed 3 nights in Dec 2019
Response from Roy L on Dec 6, 2019
Thank you very much for your kind comments. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future.

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bed is lumpy and you will need to ge a massage every day to fix your crooked back. Partner had chronic hip pain owner told us bed was the newest but is 5 years old (matressress start deterriating after 2 years) and said nothing he could do about it never had a complaint. We are young mid to late 20s and we couldn't bare this bed. To the point we had to postpone snowboarding for 2 days due to the pain in our bodies from this bed. Onwer was 2 faced and said he would approve the refund through wotif had 2 hour battle with wotif as he was not playing ball. When we asked to remedy the bed suggestions we came up with all suggestions and owner left a foam mattress in our room and suggest my partner waiting for surgery for chronic hip pain should sleep on the couch bed. Talking to others staying here they were very underwelmed by misleading photos of accommodation they had a spa pictured by there cottage but it was actually communal and not where it was pictured my accommodation was pictured a bath and said had full kitten amenities no bloody oven to cook meals so wasted 100buck on groseries to make meals and most of it required an oven. Overall highly DON'T RECOMMEND. Over promised amenities bad hospitality and poor communication and honesty from owner. Don't make the mistake we did by getting a self contained apartment as this will not meet your expectations and needs and as a customer buying a service of staying at accommodation should atleast have a comfy bed
Stayed 4 nights in Jul 2019
Response from Roy L on Nov 7, 2019
I am more than a little confused by this review. Firstly, because this guest checked-in on July 30th and has only now submitted her comments (more than three months later); secondly because the back problems (pre-existing) her male partner has suffered from for many years by his own admission, are now attributable to one of our beds in which he has spent just one night very recently; thirdly, the bed in the apartment in question is just under three years old and has ‘supported’ over 500 room nights without a single complaint thus far; and last but not least (especially in this case), the lack of an oven - this is a studio apartment with a kitchenette - nowhere in the description does it mention an oven. As for the owner being two-faced and other guests ‘underwelmed’, really? The simple fact is that the content of her review, runs so contrary to the vein of all of our other guest feedback, it is almost laughable. In the middle of a busy ski season, I allowed these guests to shorten their four-night stay to two nights and refunded half of their payment. I did this quite simply because there are guests whose behaviour warrants an approach that a normal cancellation policy does not provide for. As an accommodation provider for over twenty years, who strives to meet each and every requirement of our guests by under-promising and over-delivering, this review is well out of order and I am confident that it will be seen by the Expedia community for what it is – an immature and vindictive attempt to damage a small accommodation business for no other reason than puerile spite. Roy Llewellyn Willowbrook Country Apartments - Owner

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely countryside hotel
We enjoyed our stay, the accommodation was comfortable and well furnished. The sofa bed was uncomfortable but the king size bed was quite comfortable. The kitchen and bathroom were well appointed and clean. I would happily return to stay here again.
Stayed 5 nights in Jul 2019
Response from Roy L on Jul 26, 2019
Thank you for taking the time to submit a review and also for your kind comments. I do hope we can accommodate you again in the not too distant future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great set up for a family - could also see how it would be great for get togethers with friends or extended family with each group staying in a cottage. Beautiful location and my family liked the sheep.
Stayed 2 nights in Jul 2019
Response from Roy L on Jul 24, 2019
Thank you for your kind comments. I am very pleased you enjoyed your stay and do hope we have the pleasure of accommodating you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the space, comfort and having a hot tub plus very friendly sheep right next door :)
Stayed 8 nights in Jul 2019
Response from Roy L on Jul 14, 2019
Thank you very much for taking the time to submit a review. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future. Roy Willowbrook Country Apartments

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite isolated but it's nice for a family stay. Clean air, plenty of space and it's only about 20 mins drive to Queens-town.
Stayed 3 nights in Nov 2018
Response from Roy L on May 7, 2019
Thank you for taking the time to submit a review. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future.

8/10 Good

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
cosy
I didn't get an introductory email explaining the situation so on arrival it was confusing and awkward not knowing what to do... after that it was fairly self explanatory and it turned out to be a very enjoyable stay.
Stayed 3 nights in Apr 2019
Response from Roy L on Apr 30, 2019
Dear Jade, Thank you for your review - I am pleased you enjoyed your stay. We send out Arrival Instructions to each new confirmed booking and in your case, these instructions were sent on Mar.03 to your profile in the Expedia messaging system. Of course there is the odd time when these messages don't reach the guest (as happened with you) and for that reason I make sure my mobile phone number is clearly displayed at Reception. I do hope we can accommodate you again in the near future. Kind regards Roy

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Willowbrook Country Apartments
Stunning, peaceful property. Relaxing spa, comfortable beds and spotless rooms. Incredible country views. We loved it.
Stayed 2 nights in Apr 2019
Response from Roy L on Apr 30, 2019
Dear Marnie, Thank you for taking the time to submit a review and for your kind and positive comments. I am so pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future. Kind regards Roy

10/10 Excellent

Novi, Adelaide

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable place to stay. We will stay here again when visiting Queenstown area.
Stayed 6 nights in Apr 2019
Response from Roy L on Apr 24, 2019
Thank you for taking the time to submit a review. I am very pleased you enjoyed your stay - we look forward to hosting you again in the not too distant future. Roy L Willowbrook Country Apartments

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A rural location with quiet setting and beautifully set out accommodation. Owner very friendly and helpful.
Stayed 2 nights in Mar 2019
Response from Roy L on Mar 27, 2019
Thank you for taking the time to submit a review and for your positive comments. I do hope we can accommodate you again in the future.

8/10 Good

Ernie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host gave very detailed and clear instructions for check-in. The property is very well equipped with kitchen appliances including microwave, washing machine and clothes hangers. It is clean and comfortable and spacious with sofa and dining table. The amount of water flow from the shower head could have been bigger.
Stayed 2 nights in Mar 2019
Response from Roy L on Mar 27, 2019
Thank you for your comments. We do appreciate your feedback.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet and nicely situated studio apartment within a villa. Everything available including laundry.
Stayed 3 nights in Mar 2019
Response from Roy L on Mar 12, 2019
Thank you for your review and for the kind comments. I do hope we can accommodate you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and beautiful scenery. Highly recommended.
Stayed 3 nights in Mar 2019
Response from Roy L on Mar 12, 2019
Thank you for taking the time to submit a review. Your comments are appreciated.

8/10 Good

BREASTSCREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Roy L on Mar 1, 2019
Thank you for your review. I do hope we can accommodate you again in the future.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, very clean and well looked after. Great little get away for a family. Would love to come back for a longer stay in the future
Stayed 4 nights in Feb 2019
Response from Roy L on Feb 12, 2019
Thank you for taking the time to submit a review and for your kind comments. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and size of queens suite. Massive bathroom
Stayed 2 nights in Feb 2019
Response from Roy L on Feb 12, 2019
Thank you for your positive feedback - it is very helpful to us.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious apartment
Stayed 2 nights in Feb 2019
Response from Roy L on Feb 12, 2019
Thank you for your positive comment.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, awesome outdoor spa pool, self-contained lodgings
Stayed 2 nights in Jan 2019
Response from Roy L on Jan 29, 2019
Thank you very much for your taking the time to submit a review and for your kind comments. I am pleased you enjoyed your stay. Kind regards Roy

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Roy L on Jan 22, 2019
Thank you for taking the time to submit a review. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the future. Roy Willowbrook Country Apartments

10/10 Excellent

adriaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farm life
Wonderful place to stay, eveything u need, close to Queenstown
Stayed 6 nights in Dec 2018
Response from Roy L on Dec 18, 2018
Thank you for taking the time to submit a review and for your positive comments. I am very pleased you enjoyed your stay. Kind regards Roy Willowbrook Country Apartments

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay at wonderful apartment in Arrowtow
A lovely apartment in beautiful surroundings. The owner was friendly and helpful and on the end of the phone when required for advice. This also boasts access to a tennis courts Lindsey and jacuzzi on site. Restful stay
Stayed 3 nights in Nov 2018
Response from Roy L on Nov 28, 2018
Thank you very much for taking the time to submit a review. Thank you also for the kind and positive comments. I am so pleased you enjoyed your stay and do hope we can accommodate you at Willowbrook again in the near future.

8/10 Good

Sally

Big beautiful old villa/cottage divided into mini apartments. Great farm/ mountain outlook. Made for a Warn, convenient, easy stay
Stayed 4 nights in Nov 2018
Response from Roy L on Nov 20, 2018
Thank you for taking the time to submit a review and thank you for the positive comments. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the future.

10/10 Excellent

Baby, Wellington

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed a the cottage and house was very clean.. it had everything we needed for cooking and our laundry..our little one loved feeding the sheep nearby.. we had a great time there.. enough space for our daughter to run aound as well. Will love to stay there again.
Stayed 3 nights in Nov 2018
Response from Roy L on Nov 13, 2018
Thank you very much for your review. I am so pleased you enjoyed your stay and do hope you can visit Willowbrook again in the future. The sheep are missing you! Kind regards Roy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the privacy, spacious bathroom with heated floor, high ceilings, effective gas heater, and the attention to detail evident in all the furnishings. It really felt like a home, not a hotel. Roy was a personable and helpful host.
Stayed 4 nights in Oct 2018
Response from Roy on Nov 7, 2018
Thank you very much for taking the time to submit a review and for your kind comments. I am so pleased you enjoyed your stay. Kind regards Roy

10/10 Excellent

mahoney v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay for couples or family
Amazing... We loved it with our two young children ( 7 & 3 ) .. The ability for them to run around the farm un supervised was amazing.. Super close to Arrow Town and only 15 min to the top of Coronet Peak..We would highly recommend to anyone..
Stayed 8 nights in Jul 2018
Response from Roy on Aug 8, 2018
Thank you very much for the kind comments! I am so pleased you enjoyed your stay. The sheep are missing your children already! I do hope we can accommodate you again in the future. Kind regards Roy Willowbrook Country Apartments

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2018
Response from Roy on Aug 8, 2018
Thank you for taking the time to submit a review. I do hope you enjoyed your stay. Kind regards Roy Willowbrook Country Apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Booked a queen studio apartment for 3 nights. The hosts were very friendly and helpful. Its a quiet place and close to QTN (15 min drive). We enjoyed our stay. Perfect for families night stay.
Stayed 3 nights in Mar 2018

10/10 Excellent

Michelle, Esperance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our 2 night stay at Willowbrook. The hosts were very friendly and helpful! The facilities were very comfortable and clean! We couldn’t ask for more and wouldn’t hesitate to recommend to family and friends.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jonathan, sydney, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious room
We had a relaxing stay with our 1 year old here, beautiful room with everything we needed, only a short drive from arrowtown and coronet peak and extras like hot tub and sheep on the property.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service
The weather forecast didn't look great as we departed Auckland airport, but to our pleasant surprise we enjoyed four perfect days to golf, sightseeing, attending a glamorous summer wedding by a lake on spectacular private Arrowtown Property. We also celebrate our 28th wedding anniversary in the most beautiful location we've ever visited.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable studio apartment
The apartment was comfortably appointed with everything needed for self catering- even some salt and pepper! Warm and cosy, comfy king bed. Close to Arrowtown or Queenstown with beautiful views.
Stayed 2 nights in Mar 2018
Response from Roy on Mar 20, 2018
Thank you for taking the time to submit a review. I am very pleased you enjoyed your stay. Kind regards Roy