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Reviews of Courtyard by Marriott Queretaro

3.5 out of 5
Courtyard by Marriott Queretaro
Av. 5 de Febrero #1351, Zona Industrial Benito Juárez, Querétaro, QUE

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 984 reviews" "
Rating 8 - Good. 275 out of 984 reviews" "
Rating 6 - Okay. 104 out of 984 reviews" "
Rating 4 - Poor. 51 out of 984 reviews" "
Rating 2 - Terrible. 45 out of 984 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mauricio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows like stones
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good value for what was paid.
Stayed 1 night in Mar 2024

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

NEBOJSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from agradecidamente. Paloma Gomez / Guest Care Manager on Dec 20, 2023
Estimado Huesped, espero se encuentre muy bien, es un placer para mi y el resto del staff recibir evaluaciones como la que usted nos comparte, es un motivo de alegria ya que hemos cumplido nuestro objetivo durante su estancia.Agradecemos infinitamente su visita y le esperamos nuevamente en Courtyard Queretaro.

2/10 Terrible

Erika J

Stayed 1 night in Nov 2023
Response from Atentamente. Paloma Gomez / Gte. Operaciones on Dec 12, 2023
Estimada Srita. Erika J.,Agradecemos mucho el tiempo que dedico a responder la evaluacion, estamos trabajando en un programa de mejora continua dentro de nuestras instalaciones. esperamos pronto recibirlo para que usted pueda verificarlo.

8/10 Good

ALFONSO

Traveled with family
Muy difícil el acceso
Stayed 2 nights in Oct 2023
Response from Paloma Gomez / Gte. de Operaciones on Nov 8, 2023
Estimado Sr. Alfonso,Reciba un gran saludo de parte de todo el equipo del hotel Courtyard Queretaro, le agradecemos enormenmente el tiempo ue se ha tomado para realizar la evaluacion y a su vez compartir sus comentarios sobre su reciente estancia.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan nuestros huespedes!!!.Sus comentarios se han compartido con el resto de los lideres para que a su vez compartan la informacion con el equipo completo como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes.Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto.

2/10 Terrible

Raul Antonio

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad, no electric energy or breakfst available. Really dissapointing.
Stayed 2 nights in Oct 2023
Response from Paloma Gomez-M. / Gte. de Operaciones on Oct 10, 2023
Estimado Sr. Raul Antonio, Reciba un cordial saludo, agadezco el tiempo y los comentarios que nos comparte sobre su reciente experiencia, lamento mucho que no nuestro servicio no haya sido como usted merece, he compartido sus comentarios con los lideres para trabajar en ellos.Espero nos otorgue un voto de confianza para recibirle como se merece.

4/10 Poor

Anamaria

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice. The property is old, stuff doesn’t work or is broken. Very bad lighting. Is really 3 or 2 stars

8/10 Good

OMAR

Traveled with family
Liked: Staff & service
Si bien el hotel es reconocido por ser de la red Marriot, la limpieza de las habitaciones no es la mejor. La taza del baño y el área de regadera no estaban completamente limpias. La ropa de cama ya muy gastada, el colchón ya muy aguado. Podría ser mejor por el costo de las habitaciones
Stayed 1 night in Jun 2023

10/10 Excellent

jose luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff ! Food is okay ! Rooms are clean and big
Stayed 1 night in Jun 2023

10/10 Excellent

Alberto

Stayed 1 night in Jun 2023

10/10 Excellent

Rogelio, Berwyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, and great location Very clean
Stayed 1 night in May 2023

4/10 Poor

Bobby

Stayed 1 night in May 2023

6/10 Okay

Alma

Stayed 1 night in May 2023

10/10 Excellent

Erich

Stayed 1 night in Apr 2023

8/10 Good

Christian James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest Courtyard Marriott I have been in. Very friendly and helpful staff. With questions and getting Taxis.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Alan

Stayed 1 night in Jan 2023

10/10 Excellent

Sergio, DOUGLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in good location. Only downside is that there is no pool and there is some construction going right in front of the hotel on Avenida 5 de Febrero.

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some inconvenience with the road work accessing the hotel

8/10 Good

Normand

Traveled with family and small children, Business traveler
Liked: Cleanliness
All good

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is not what a Courtyard is supposed to be, needs some updates, restaurant was horrible and. some staff members didn't feel to work with us in finding out what a Titanium Marriott member was supposed to get as a courtesy

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service
The phone did not work we were there for 3 nights and always missing one towel in the room. And had to come downstairs to tell them all the time.

10/10 Excellent

Raymundo

Stayed 1 night in Dec 2022

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Maryanne

Stayed 12 nights in Oct 2022

10/10 Excellent

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, restaurant service was exceptional!
Stayed 1 night in Oct 2022

10/10 Excellent

Juan c

Stayed 2 nights in Oct 2022

10/10 Excellent

MariaElena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and amenities. Great food.
Stayed 1 night in Sep 2022

2/10 Terrible

Porfirio

Stayed 1 night in Sep 2022

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Carlos

Liked: Cleanliness
Disliked: Staff & service
I booked a king size room and got a double, the area is in an industrial area so there is nothing really around.
Stayed 1 night in Jun 2022

6/10 Okay

Eder

Stayed 2 nights in Jun 2022

10/10 Excellent

Milton

Stayed 3 nights in May 2022

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2022

6/10 Okay

Cesar

Stayed 1 night in May 2022

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 1 night in Apr 2022

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

4/10 Poor

Roberto

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had three rooms; one was a suite. It was disappointing to see the floors extremely dirty. They couldn’t offered us a new suite because none were available, but offer a regular room for the same cost that I had paid for the suite. We decided to stay in the suite after we were told they would do a deep clean the follow day; that didn’t happened.
Stayed 2 nights in Dec 2021

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está super limpio y el desayuno que incluye es delicioso así como un excelente servicio por todos. El cuarto tiene todo lo indispensable y hasta más! y los espacios son muy grandes! la ubicación fue muy buena para nuestras necesidades.
Stayed 1 night in Dec 2021

4/10 Poor

Carlos

Traveled with family
Disliked: Property conditions & facilities
it looked like a very old hotel with basic maintenance. very disapointed.
Stayed 1 night in Dec 2021

8/10 Good

Sabino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and better price
Stayed 1 night in Oct 2021

10/10 Excellent

Maryanne

Stayed 1 night in Sep 2021

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great staying choice
Nice, clean, affordable with a great helpful personal!
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 2 nights in Jul 2021

6/10 Okay

Thalina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a poorly experience
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, cuartos limpios, staff buena onda. Tuve que pedir secadora de pelo porque no habia, nunca nos pusieron klennex en el baño (estaba la cubierta vacia todo el tiempo y derrepente no ponian bolsas en los basureros.
Stayed 3 nights in Jun 2021