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Reviews of Fiesta Americana Hacienda Galindo Resort & Spa

4 out of 5
Fiesta Americana Hacienda Galindo Resort & Spa
Carretera A Amealco- Galindo Km 5.5, San Juan del Río, QUE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 446 out of 721 reviews" "
Rating 8 - Good. 204 out of 721 reviews" "
Rating 6 - Okay. 38 out of 721 reviews" "
Rating 4 - Poor. 16 out of 721 reviews" "
Rating 2 - Terrible. 17 out of 721 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful and ver large property built in the 1500 and the legend says that it was Hernan Cortez hacienda. Property and art work is beautifully maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce
Stayed 2 nights in Apr 2024

10/10 Excellent

Yi, sugar land

Stayed 1 night in Mar 2024

10/10 Excellent

Jose Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is nice
Stayed 1 night in Jan 2024
Response from Fiesta Americana Hacienda Galindo on Jan 28, 2024
Thank you very much for your evaluation, we are glad that you enjoy your stay, this motivates us to continue working , it is always a pleasure to receive you in this your Hacienda.

8/10 Good

Daniela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. I rather 4 only cause of cleanliness for the bathroom.
Stayed 2 nights in Dec 2023
Response from Fiesta Americana Hacienda Galindo on Jan 7, 2024
Hi DanielaThank you for your evaluation, we take your comments and will work on them.Let us change your perspective on your next vacationThank you for staying with us!

2/10 Terrible

Jorge

Stayed 1 night in Dec 2023
Response from Fiesta Americana Hacienda Galindo on Feb 1, 2024
Buen día Jorge,Muchas gracias por su evaluación, nos da gusto que disfrutaron su estancia, esto nos motiva para seguir trabajando y asegurar la satisfacción de nuestros huéspedes.Siempre es un gusto recibirlos en esta su hacienda.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Wonderful and relaxing stay.
Stayed 1 night in Oct 2023
Response from Fiesta Americana Hacienda Galindo on Nov 1, 2023
Dear Miss Gabriela:Thank you very much for your evaluation, we are glad that you enjoy your stay, this motivates us to continue working , it is always a pleasure to receive you in this your Hacienda.We look forward to seeing you again!Kind regards

8/10 Good

Irene

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a gorgeous property with many activities. The food is delicious and most of the staff are friendly. The negative ... we had three rooms, one of our rooms did not have a welcome fruit basket, in another room we found two dead cockroaches, and finally, if you wanted coffee pods you had to go to the registration desk to pick them up.
Stayed 2 nights in Oct 2023
Response from Fiesta Americana Hacienda Galindo on Nov 1, 2023
Dear Miss Irene:Thank you very much for your evaluation, we are glad that you enjoy your stay, this motivates us to continue working , it is always a pleasure to receive you in this your Hacienda.We look forward to seeing you again!Kind regards

10/10 Excellent

Tony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And Oasis only two hours from Mexico City. We travelled with a 1 and 4 year old, and it was perfect. Food, service, and facilities are all 10/10
Stayed 2 nights in Oct 2023
Response from Fiesta Americana Hacienda Galindo on Nov 1, 2023
Thank you very much for your evaluation, we are glad that you enjoy your stay, this motivates us to continue working , it is always a pleasure to receive you in this your Hacienda.We look forward to seeing you again!Kind regards

10/10 Excellent

Manuel, HOUSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel..!
Stayed 1 night in Oct 2023
Response from Fiesta Americana Hacienda Galindo on Nov 1, 2023
Thank you very much for your evaluation, we are glad that you enjoy your stay, this motivates us to continue working , it is always a pleasure to receive you in this your Hacienda.We look forward to seeing you again!Kind regards

8/10 Good

Jesus

Stayed 1 night in Sep 2023
Response from Fiesta Americana Hacienda Galindo on Nov 1, 2023
Muchas gracias por su evaluación, nos da gusto que disfrutaron su estancia, esto nos motiva para seguir trabajando y asegurar la satisfacción de nuestros huéspedes.Siempre es un gusto recibirlos en esta su hacienda. ¡Esperamos tener el gusto de verles nuevamente!

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and installations
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional management and staff
exceptional management and staff, but I regret not reserving directly with the hotel. hotels.com rate was not competitive with the fiesta inn website.
Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People everyone was so friendly
Stayed 5 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
So so stay!
Whenever I see the words “resort and spa” I have a certain expectationand the resort did not meet that definition at all, in my opinion. Although the staff is very friendly, and helpful, they don’t speak English so it was a very big challenge for us. One person at the desk spoke some decent English but when she was not there, we were so lost. Secondly, Hotels.com advertised that this is a VIP silver hotel; but there was nothing special about the VIP silver rated… so Hotels.com needs to get rid of that label. Third, we reserved 2 suites and both hot tub spas outside the 2 rooms were not clean, and one of them even had a dead roach in it. Fourth, none of us could figure out how to turn on the fan even when we tried to pull the cord. We even had the maintenance guy come up to help fix the sink and turn on the fan. He couldn’t figure out how to turn it on. Fifth, when they served the buffet brunch on Saturday morning, there were bees sitting on the fruit trays and sweet pastries trays….none of the fruit & pastries trays had a cover on it. There were also flies as well, but more bees than flies on the sweets… The only nice things that I saw were the historic views of the hotels and the courtyard, and the friendly staff. This is not a spot for a vacation! And it is not a place that deserves a score above 7.
Stayed 3 nights in May 2023

10/10 Excellent

ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff
Stayed 1 night in May 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So beautiful!
What can I say? This 500-year-old hacienda is breathtaking! The grand entrance is jaw-dropping and I couldn't stop taking pictures from all over the property. It seemed every corner we turned offered something magical.
Stayed 2 nights in Apr 2023

10/10 Excellent

Dora

Stayed 2 nights in Apr 2023

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for not get treated as a expidia gold member. Hotel was NOT AWARW of GOLD member treatment!!
Stayed 2 nights in Apr 2023

4/10 Poor

Carlos Andres

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2023

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property located close to Queretaro.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was great check in was a little cumbersome but other than that it was very pleasant. The staff was corteous and the facilities were nice.
Stayed 2 nights in Dec 2022

2/10 Terrible

Gustavo

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Upon arrival after 3 pm which was our check in time, we found out that they didn’t read our reservation properly and had a regular room ready for us but we had a dog do they had us waiting until they got a dog room ready which we hated because they stuffed us all the way to the back of the hotel, we had 2 babies and my dog and walking all that distance was ridiculous. Hence, why we decided to leave the next day, we didn’t want to spend one more minute there.
Stayed 2 nights in Oct 2022

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Aug 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing grounds and friendly staff
Stayed 4 nights in Jul 2022

4/10 Poor

Jack

Stayed 1 night in Jul 2022

10/10 Excellent

Juan Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel
Stayed 2 nights in May 2022

10/10 Excellent

Kavan

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place for a getaway trip!!
The perfect place for a getaway trip!!! The Hacienda is beautiful, it has a very rich history and has been perfectly adapted to to provide comfort and luxury to its guest. Staff is very professional and friendly. Rooms very clean!!
Stayed 2 nights in Jan 2022

10/10 Excellent

LEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hacienda es muy bonita y llena de cultura, el ambiente es muy agradable, hay galería, granja y viñedo. Espero regresar pronto con mi familia.
Stayed 1 night in Jan 2022

10/10 Excellent

Jervis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

MAURO F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Excelente atención del personal, instalaciones y limpieza de la habitación impecable. Muy buena la calidad de los alimentos. Un lugar cien por ciento recomendable en cuanto a comodidad y seguirdad en esta situación de pandemia.
Stayed 1 night in Oct 2021
Response from Gerente General on Oct 7, 2021
Muy buenas tardes, Muchísimas gracias por su preferencia, nos alegra saber que pudimos cumplir con sus expectativas. Les esperamos pronto!

10/10 Excellent

Alex, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and food!
Stayed 1 night in Aug 2021
Response from General Manager on Aug 30, 2021
Dear Mr. Alex, It is amazing to read that the service and the food offered by our resort was something you enjoyed. We look forward on welcoming you soon to this your Hacienda. Regards,

10/10 Excellent

Raul Gustavo

Stayed 1 night in Jul 2021
Response from Gerente General on Sep 16, 2021
Muchas gracias por quedarse con nosotros y por su calificación, esperamos recibirles muy pronto en esta su casa!

10/10 Excellent

SOFIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Gerente General on Aug 28, 2021
Muy buenas tardes Sofia, Muchas gracias por su calificación. Saludos,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the food, I've been in other Fiesta Americana and the food has been excelent
Stayed 2 nights in May 2021
Response from General Manager on Jun 16, 2021
Dear Guest allow me to thank you for taking the time to provide us with your feedback, this is essential for us to move forward. Allow me to apologize for the inconvenience faced with the food & beverage department, your comments have been shared with our Executive Chef to take immediate action. We hope to welcome you soon.

10/10 Excellent

Norma anel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sí vuelvo
El lugar hermoso, la comida emuy rica, el servicio muy bueno. Excelente opción para descansar y salir de la rutina.
Stayed 2 nights in May 2021
Response from Gerente General on Jun 16, 2021
Muchísimas gracias por darnos comentarios tan positivos y motivacionales, nos encanta saber que cumplimos con sus expectativas durante su estancia con nosotros. Esperamos darle la bienvenida nuevamente a esta su hacienda.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very beautiful hacienda with a lot of history.
Stayed 2 nights in May 2021
Response from General Manager on May 24, 2021
Thank You very much! We hope to welcome you soon....

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to rest
Oustading
Stayed 3 nights in May 2021
Response from General Manager on May 24, 2021
Thank you very much for such motivational comments!

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
bathroom sink clogged and only a mini bottle of water as amenity...pricey!
Stayed 1 night in May 2021
Response from General Manager on May 24, 2021
Thank you for giving us your feedback, this is essential for us to continue growing. We have taken action with our Maintenance Team to fix the sink mentioned. Hope to welcome you soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property, originally built in the 1500’s - the common rooms & artwork are majestic, as are the grounds. Beautiful manicured lawns, mature trees & swimming pool. The meal we had in the hotel restaurant was a 5 out of 10, the room we were assigned was a 6. You could spend all day long taking photos of the grounds! The location is “off the beaten path.” Tomasito
Stayed 1 night in May 2021
Response from General Manager on May 18, 2021
First and foremost allow me to thank you for taking the time to send us your feedback, we would appreciate if you could provide me with more details on the meal you has and your room , so we can establish a plan to assure all guests have an unforgettable experience at our property! I hope we can host you on a near future to show you the capacity we have to offer inforgetable experiences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best place I have ever stayed in Mexico, staff and room were the best!
Stayed 3 nights in Apr 2021
Response from General Manager on May 7, 2021
Thank you so much for such motivational comments! We hope to welcome you soon. Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2021
Response from General Manager on May 7, 2021
Thank you so much for your comments, we hope to welcome you soon! Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean all around. Price excellent. I only wish i woyld have stayed longer
Stayed 1 night in Mar 2021
Response from General Manager on Apr 12, 2021
Thank you so much, for such motivational comments! We hope to welcome you soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from Gerente General on Apr 22, 2021
Muchas gracias por su calificación, de parte de todo el equipo de Fiesta Americana Hacienda Galindo Resort & Spa. Le esperamos muy pronto en esta su Hacienda. Saludos Cordiales,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax. Beautiful. Rooms are great. Food is ok
Stayed 2 nights in Mar 2021
Response from General Manager on Apr 3, 2021
Thank You so much for such positive and motivating review, we hope to welcome you soon!

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Gerente General on Apr 3, 2021
Muchas Gracias por su calificación. Le esperamos muy pronto en esta su casa!

10/10 Excellent

John T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Gerente General on Apr 3, 2021
Muchas gracias por su calificación en nombre de todo el equipo de Fiesta Americana Hacienda Galindo Resort & Spa. Le esperamos muy pronto!