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Reviews of Hotel Hidalgo

3 out of 5
Hotel Hidalgo
Madero # 11 Poniente. Col Centro., Querétaro, QUE

Reviews

8.2

Very Good

Rating 10 - Excellent. 274 out of 610 reviews" "
Rating 8 - Good. 197 out of 610 reviews" "
Rating 6 - Okay. 82 out of 610 reviews" "
Rating 4 - Poor. 37 out of 610 reviews" "
Rating 2 - Terrible. 20 out of 610 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Stayed 2 nights in Apr 2024
Response from Hotel Hidalgo on Apr 26, 2024
Gracias Glenn por su calificación.

10/10 Excellent

Santiago

The hotel was clean and the staff were friendly and helpful. The food was good too.
Stayed 2 nights in Mar 2024
Response from Hotel Hidalgo on Apr 12, 2024
Thank you Santiago for your kind comment : )

10/10 Excellent

Cort

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. If I read correctly it is the oldest hotel in town. Rooms are on second floor, around the courtyard on the first, which is a restaurant. Would definitely describe the hotel as rusticly charming. The room was modern. Several town squares within a few minutes. Right in the middle of the historic area with several old churches around.
Stayed 2 nights in Mar 2024
Response from Hotel Hidalgo on Mar 29, 2024
Thank you for your kind comment!!, we hope to see you back soon!

6/10 Okay

Lourdes

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es muy agradable, la habitación es pequeña pero agradable y limpia, la ubicación es buena cerca de todo lo que puedas ocupar
Stayed 7 nights in Mar 2024
Response from Equipo Hidalgo on Mar 13, 2024
Gracias Lourdes por su amable respuesta. Esperamos que vuelva pronto a Querétaro y a su Hotel Hidalgo.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful, love the architecture. Staff are very friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Hotel Hidalgo on Feb 24, 2024
Thank you so much for your kind comment!

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Hidalgo on Feb 15, 2024
Gracias por su calificación Susie y por su preferencia. Esperamos que vuelva pronto!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic for the historic centre but as the entire courtyard is a restaurant it is very busy and noisy all day. No real place to take some time out and relax as the rooms are very small. We were there on the weekend so maybe weekdays are quieter. It’s nice to have a quiet place to relax when you want to take a break from the hustle/bustle outside. This hotel did not offer that.
Stayed 2 nights in Feb 2024
Response from Hotel Hidalgo on Feb 15, 2024
Thank you Joan for your comments.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
Everything was excellent, front desk was went beyond their way thank you Gabby and a young lady for sending a taxi to pick us up. The taxi from the air port drop us in the wrong hotel at night. I called the hotel and the front desk never hesitated to help us she called a taxi to pick us up thank you!!! The stay was excellent the hotel has a restaurant, I recommend it food is amazing and staff is very friendly.
Stayed 3 nights in Feb 2024
Response from Hotel Hidalgo on Feb 10, 2024
Thank you Laura for such an amazing comment. I will share it with the hole team. It is so satisfying to realize that our goal was accomplished. You make us so happy!!!. We hope you get back soon!!

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all outstanding
Stayed 4 nights in Dec 2023
Response from Hotel Hidalgo on Feb 3, 2024
Thank you very much for your comments! : )

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect everything
Perfect location, awesome staff, clean rooms with hot water and good pressure. Definitely a trusted hotel to stay
Stayed 1 night in Jan 2024
Response from Hotel Hidalgo on Feb 3, 2024
Thank you very much for your comments!!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Hidalgo on Jan 28, 2024
Gracias Gabriel por su calificación!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and service. It is an older hotel, but the location was perfect.
Stayed 1 night in Dec 2023
Response from Hotel Hidalgo on Jan 28, 2024
Thank you so much Alma for your comments. It is nice to see that you had a good time : )

10/10 Excellent

Anayansi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gente en el mostrador muy amable y prestos a ayudar. El lugar está en excelente ubicación. Los cuartos son grandes limpios y con bonita decoración.
Stayed 1 night in Dec 2023
Response from Hotel Hidalgo on Jan 1, 2024
Muchas gracias por su comentario Anayansi, lo compartiremos con todo el equipo.

8/10 Good

Blaine, Saskatoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, newly renovated rooms, and a wonderful location. We only have one minor complaint: our room had very little space for storing clothing or hooks to hang things on. Other than that we loved it.
Stayed 3 nights in Dec 2023
Response from Hotel Hidalgo on Dec 7, 2023
Thank you Blaine for your comments and preference!

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , perfectly located... very convenient for tourism or business .... will be back
Stayed 2 nights in Nov 2023
Response from Hidalgo Team. on Nov 24, 2023
We feel very honored by your kind comments. Thank you very much for staying at Hotel Hidalgo, you are welcome whenever you want. This is your home! (:

10/10 Excellent

Carmen

Stayed 2 nights in Oct 2023
Response from Hidalgo Team. on Nov 8, 2023
Agradecemos mucho su evaluación. :)

8/10 Good

Kenneth, Sherwood Park

Liked: Staff & service
Stayed 7 nights in Oct 2023
Response from Hidalgo Team. on Nov 12, 2023
Thanks for your evaluation! :3

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is very nice however, the restaurant in the hotel wasn’t the best.
Stayed 1 night in Oct 2023
Response from Hotel Hidalgo. on Oct 27, 2023
We very much appreciate your comments. They help us to constantly improve.

10/10 Excellent

Ramon, Cathedral City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place 🤗
Stayed 1 night in Sep 2023
Response from Hidalgo Team on Sep 15, 2023
Thank you Ramon!!!, get back soon!

8/10 Good

Edgar, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a solid 4 star property. Awesome bed, one of the best ever. Great water pressure. Outstanding location. Great restaurant on site and around the area. Great action and fun activities around.
Stayed 4 nights in Aug 2023
Response from Atentamente: Equipo Hidalgo on Aug 22, 2023
Estimado Edgar, muchas gracias por sus comentarios. Nos da mucho gusto que haya tenido una agradable estancia. Esperamos verlo pronto de regreso!

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and the location good
Stayed 1 night in Aug 2023
Response from Hidalgo Team on Aug 22, 2023
Thank you very much Mr. Roman. We hope to see you back soon!!

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient right in the middle of the historic downtown
Stayed 1 night in Aug 2023
Response from Hidalgo Team. on Aug 22, 2023
Thank you very much Israel. We are glad that you had a nice experience and you liked our location. We hope to see you back soon.

10/10 Excellent

Roman

Stayed 1 night in Aug 2023
Response from Hidalgo Team on Aug 29, 2023
Thank you Roman!

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hidalgo Team on Aug 29, 2023
Thank You Lucía.

8/10 Good

Leopold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bargain
This is my second stay at Hotel Hidalgo, and I will stay there again next time I visit Queretaro. The rooms are simple but clean with modern. The staff is pleasant and efficient, and the hotel restaurant serves good food at an excellent price. The hotel is right in the middle of Centro within an easy walk of major attractions and shopping. The neighborhood is safe and full of life. Highly recommend, especially at these bargain prices.
Stayed 1 night in Jul 2023
Response from Hidalgo Team on Aug 29, 2023
Thank you very much Leopold. We expect to see you back soon!

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023
Response from Hidalgo Team on Aug 29, 2023
Thank You Elizabeth!

10/10 Excellent

Tomás David

Stayed 2 nights in Jul 2023
Response from Equipo Hidalgo on Aug 29, 2023
Gracias Tomás!

10/10 Excellent

Alan Eduardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Todo bien

10/10 Excellent

Alan Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, rooms as per the photos.
Stayed 4 nights in Apr 2023
Response from Team Hidalgo on May 1, 2023
Dear Vincent, Thank you very much for your comments, we hope to see you back soon! : )

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel property, i didn't like they Didn't have hot water!!!
Stayed 1 night in Apr 2023
Response from Team Hidalgo. on May 1, 2023
Dear Laura, We are very sorry that we had a problem with the hot water those 2 days. It has been solved. We can see that mostly you had a nice experience. We hope to see you back soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times because of the location, courtyard dining option, good food, good music at times, pleasant atmosphere and good staff. You step off the street into another world and quite safe as well.
Stayed 1 night in Apr 2023
Response from Team Hidalgo on May 1, 2023
Thank you very much Mr. Arthur!, We hope to see you back soon.

10/10 Excellent

cris steffi

Stayed 3 nights in Apr 2023

10/10 Excellent

Nellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great location.
Stayed 2 nights in Apr 2023

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to contact them calling to the number they provided, nobody pick the phone up ! That’s a bad customer service. At the hotel was everything good
Stayed 1 night in Apr 2023
Response from Team Hidalgo on May 1, 2023
Mr. Salvador we are very sorry that we didn't pick up the phone when you called. We will let the team know this, so we can be more careful. It is good to see that once you were at the hotel you had a good experience. We hope to see you back soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Daniel, Marina

Liked: Property conditions & facilities
Disliked: Staff & service
When I arrived to the lobby, I was offered my room without much delay. Little I knew the room was at 5 meters from the dinning area so I had ZERO privacy. Every time I walked in or out the patrons just stared at me and peeped inside. On top of that the room had a unpleasant odor. So I immediately returned to the lobby and asked for a exchange. The two employee looked at each other and giggled as if my request was funny. At the end, I was offered an exchange but at an additional cost. At that point I was so exhausted that I accept without complaining. The new room was much better but I found women hair on the bed. Maybe I am just picky. The hotel itself is nice and well located, but it is somewhat noisy since due to the closeness to downtown and the fact the hotel restaurant have live music in the afternoons. The new room had a king size bed which was confortable at least and the bathroom was small but clean. When I was about to checkout, an employee was helping another customer who seemed annoyed. It seemed she was having IT issues. After 10 min, I said I had to catch a flight so I asked if they could expedite the process. I end up asking if I could just leave the keys on the counter and the finally accepted. In my hurry, I left an umbrella in my room but to this day no one has ever called me or notify me about it. This says a lot about the staff as they may be secretly stealing so be careful with your belongings.
Stayed 1 night in Apr 2023

6/10 Okay

Maximino

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Mejorar baños y camas
Se puede mejorar el desperdicio de agua en los baños y mejorar las camas, son muy incómodas
Stayed 2 nights in Apr 2023

8/10 Good

Ruth

Traveled with group
Liked: Property conditions & facilities, room comfort
Good experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice authentic hotel with a restaurant and close walking distance to everything.
Stayed 6 nights in Mar 2023
Response from Team Hidalgo on Mar 20, 2023
Thank you so much Juanita, we are glad that you had a nice experience with us. We hope to see you soon.

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very centric
Stayed 7 nights in Feb 2023

10/10 Excellent

Mariela

Stayed 1 night in Jan 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, it is very convenient to the beautiful historical center,
Stayed 5 nights in Jan 2023

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback
The restaurant it was very good. The service in the hotel it was very nice. The place it’s absolutely beautiful and Querétaro is a really awesome place to visit.
Stayed 1 night in Jan 2023
Response from Hidalgo Team. on Jan 16, 2023
Dear Mary, thank you very much for your comments. We are very glad that you had a nice stay. We hope to see you soon. Best Regards.

10/10 Excellent

Veronica

Stayed 1 night in Dec 2022

10/10 Excellent

kim c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the convenience of a restaurant I. The lobby. The location was amazing, walking distance to shops and plazas

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, restaurant and service
Wonderful old hotel with great history and in a fantastic location in the center of this majestic old town. Excellent service from the front desk to the restaurant servers. Wonderful meals with traditional Mexican food. The hotel needs some tender loving care in a couple of spots. It's clean and beautiful - especially if you like colonial Mexico. Rooms are small but the value is good.
Stayed 3 nights in Oct 2022
Response from Paola Urióstegui on Nov 7, 2022
Mr. John thank you very much for your comments. I will share it with all our staff so they can be happy and see that our guest appreciate our effort. We hope to see you back soon!!Paola Urióstegui