Property entrance
Check availability

Reviews of Hotel Mesón Santa Clara

3 out of 5
Hotel Mesón Santa Clara
Calle Ignacio Allende Nte. 13, Centro, Querétaro, QUE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 191 reviews" "
Rating 8 - Good. 30 out of 191 reviews" "
Rating 6 - Okay. 2 out of 191 reviews" "
Rating 4 - Poor. 3 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rocio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Apr 2024
Response from Salvador on Apr 29, 2024
Hola Rocío!!! muchas gracias por tus comentarios y sobretodo por hospedarte con nosotros, saludos!!!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al the staff was very attentive to my needs. The breakfast that they offer is very good and plentiful.
Stayed 7 nights in Apr 2024
Response from Salvador on Apr 29, 2024
Hola Carmen buenos días, nos da mucho gusto que nuestro desayuno haya sido de tu agrado, le pasaremos tu comentario a nuestras colaboradoras de Cocina, te esperamos siempre aquí en tu casa.

8/10 Good

RAUL

Liked: Staff & service, property conditions & facilities
good location to the center of the city
Stayed 1 night in Apr 2024
Response from Salvador on Apr 21, 2024
Saludos Raúl!!!

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, amenities
There were many flying insects around the room and I couldn’t sleep as expected
Stayed 1 night in Mar 2024
Response from Salvador on Apr 5, 2024
Hola Oliver buenas tardes, lo tomaremos en cuenta, la habitación que ocupaste tiene balcón al patio trasero, quizá nuestra camarista la dejó abierta un tiempo y se metieron los mosquitos, una disculpa.Saludos.Atte. Salvador

4/10 Poor

Elena, Hayward

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We booked the room with three queen beds but the hotel stuff said they don’t have such kind of rooms at all. Instead we got the room with two full size and one twin bed. There is no AC but two very noisy fans which doesn’t make any freshness, only loud noise which makes your sleeping impossible. Hotel doesn’t provide the hair conditioning and body lotion. For four people we got only one hand towel. They don’t have a safe on the room, so, you can’t make sure your valuables will be safe. We booked two nights but after first terrible night we checked out and moved to another hotel. The stuff refused to refund the second night by saying we have to have a deal with Expedia, but Expedia said the hotel is responsible for refund because we paid on property. The only good thing I can say about this hotel - they provide a good breakfast.
Stayed 2 nights in Jul 2023
Response from Salvador on Jul 14, 2023
Hola Elena buenos días, como ya te explicamos, el hotel no ofrece habitaciones con tres camas queen simple y sencillamente por que no contamos con ellas, tu hiciste la solitud especial y nosotros intentaos contactarnos contigo para explicarte pero no obtuvimos respuesta por parte tuya, es verdad que el hotel no cuenta con aire acondicionado ni ofrece acondicionador para el cabello ni crema corporal, por ello nunca hemos ofrecido ni aire acondicionado ni ese tipo de amenidades, contamos con ventiladores de techo de de piso, y en cortecía proporcionamos shampoo para el cabello y jabón, ademas de botellas de agua, también solo colocamos una toalla de mano por habitación, esto debido que somo un hotel que cuida el medio ambiente, pero como fue tu caso, cuando solicitaste más toallas de mano se te proporcionaron. Una pena para nosotros que tu estancia no haya cumplido tus expectativas, gracias por tus comentarios, los tomaremos en cuen

10/10 Excellent

Arjimiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpfulness
Stayed 3 nights in May 2023
Response from Salvador on May 9, 2023
Hola Arjimiro!!!! muchas gracias!!!

8/10 Good

Gena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you hear everyone outside your room so privacy is not great, but for me that is compensated by the staff and the convenience. Not going to have an exuberant rendezvous here haha.
Stayed 3 nights in Apr 2023
Response from Salvador on May 5, 2023
Hi Gena!!! thank you very much for staying with us.

10/10 Excellent

Filiberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Queretaro, excellent staff
Stayed 2 nights in Apr 2023
Response from Salvador on May 3, 2023
Hola Filiberto!!! muchas gracias por hospedarte con nosotros y por tus comentarios, saludos!!!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, friendly, close to everything
Response from Salvador on Apr 2, 2023
Hola Martín!!!! gracias por hospedarte con nosotros!!Saludos!!!

10/10 Excellent

Rosario

Stayed 3 nights in Mar 2023
Response from Salvador on Mar 29, 2023
Hola Rosario!!! muchas gracias por hospedarte con nosotros!!!

10/10 Excellent

Abisai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I go back I will stay there again
Loved it
Stayed 4 nights in Mar 2023
Response from Salvador on Mar 19, 2023
Thank you Abisai!!! we are wating for you back!!!

10/10 Excellent

Jaime

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia increíble , el servicio excelente , desayuno muy rico, una muy, muy buena atención al huésped .
Stayed 4 nights in Mar 2023
Response from Salvador on Mar 18, 2023
Hola Jaime. Nos da mucho gusto que hayas disfrutado de tu estancia con nosotros. Esperamos verte pronto Saludos!

10/10 Excellent

patrick

Stayed 5 nights in Mar 2023
Response from Salvador on Mar 8, 2023
Hi Patrick!!! it gave us a great pleasure that you have been with us, greetings!!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure in historic center of queretaro
Staff and family managing hotel were friendly, helpful and patient with our questions!
Stayed 3 nights in Feb 2023
Response from Salvador on Feb 28, 2023
Hello Jeffrey, thank you for your comments, it has been a pleasure for us to serve you, greetings to you abd Cinthya!!

8/10 Good

Alvaro

Stayed 1 night in Feb 2023
Response from Salvador on Mar 6, 2023
Hola Alvaro, gracias por hospedarte con nosotros.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The breakfast was amazing ! The service was spot on ! I will mar this hotel my choice whenever I am visiting queretaro!
Stayed 3 nights in Feb 2023
Response from Salvador on Feb 8, 2023
Hello Erin! a pleasure for us to have attendedyou, thank you very much for your commentn, we always wait for you in this your house, greetings!

10/10 Excellent

Martha, Fontana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Salvador on Jan 6, 2023
Hola Martha buenos días, muchas gracias!!!

10/10 Excellent

enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the city center. Quiet enough to rest just fine.
Response from Salvador on Jan 5, 2023
Hola Enrique!!!! muchas gracias por tus comentarios, saludos!!!

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a MUST. We got excellent service, it is clean, beautiful and the staff is very welcoming. We loved our stay there. It is saved in our must go to places.
Response from Salvador on Dec 28, 2022
Hola Angélica!!!! muchísimas gracias por tus comentarios, para nosotros es muy gratificante y nos motiva a seguir tratando de atender a nuestros huéspedes como se merecen, aquí los esperamos en esta su casa cuando gusten!!!

10/10 Excellent

Marguerite

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff Salvador. Good breakfast on site. Beds are hard, but you get used to it.
Stayed 3 nights in Dec 2022
Response from Salvador on Dec 25, 2022
Hola Marguerite!!! gracias por tus comentarios, ha sido un verdadero placer atenderlos, los esperamos de regreso en esta su casa y deseamos que encuentren la mejor opción para la boda!!! saludos!!!

10/10 Excellent

Jairo, Santa Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, charming hotel full of art and cultural manifestations. Enjoyable
Response from Salvador on Dec 18, 2022
Que tal Jairo!!!! gracias por tus comentarios y por habernos elegido para disfrutar de Querétaro, saludos!!!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy colonial, cómodo y económico.
Stayed 1 night in Dec 2022
Response from Salvador on Dec 10, 2022
Hola Juan, gracias por hospedarte con nosotros y por tus comentarios, saludos!!!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
Loved the hotel, the location, and their breakfast was amazing!!
Stayed 2 nights in Nov 2022
Response from Salvador on Dec 3, 2022
Hola Lucy!!! que padre que tu estancia con nosotros fue de tu agrado, saludos!!!

10/10 Excellent

Julio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está cerca de muchos puntos de interés y el personal es muy amable. El desayuno es muy bueno.
Stayed 2 nights in Nov 2022
Response from Salvador on Nov 29, 2022
Que gusto nos da que la estancia con nosotros te haya gustado, saludos Julio!!!

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Salvador on Nov 29, 2022
Saludos y gracias Lucy!!!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , near to downtown , excelent food too. Regards
Stayed 1 night in Nov 2022
Response from Salvador on Nov 23, 2022
Saludos Eduardo!!!! muchas gracias por hospedarte con nosotros y por tus comentarios!!!

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property has a great location, very friendly staff helping you all the time, the food is also great, very nice stay!
Stayed 2 nights in Nov 2022
Response from Salvador on Nov 23, 2022
Hola Jorge, muchas gracias por tus comentarios, un placer haberlos podido atender, saludos!!!

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in Oct 2022
Response from Salvador on Oct 24, 2022
Hola Gabriela!!! gracias por hospedarte con nosotros, saludos!!!

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!😊
Stayed 3 nights in Oct 2022
Response from Salvador on Oct 24, 2022
Un placer atenderlas, las esperamos siempre en esta su casa, saludos!!!

10/10 Excellent

Filiberto

Stayed 2 nights in Oct 2022

10/10 Excellent

Maria

Stayed 9 nights in Sep 2022

10/10 Excellent

dean

Stayed 2 nights in Sep 2022
Response from Salvador on Sep 21, 2022
Gracias Dean!!! Saludos!!!

10/10 Excellent

Luis, El Paso

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, rooms 3 x 4 m. Room for improvement in pillows ( they are small) door lock. It was a convent, building is beautiful, very little parking lot. Lots of things to see close by.
Stayed 1 night in Sep 2022
Response from Salvador on Sep 3, 2022
Hola Luis, gracias por tus observaciones, pondremos manos a la obra en la cerradura y en las almohadas, gracias por hospedarte con nosotros!!!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Stayed 3 nights in Aug 2022
Response from Salvador on Aug 24, 2022
Hola Isaac!!! un placer haberlos atendido en esta su casa.Saludos!!!

10/10 Excellent

Anneke

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service! The room was beautiful and spacious, breakfast delicious. We will definitely be going back. As a family of five this was perfect for us.
Stayed 2 nights in Aug 2022
Response from Salvador on Aug 19, 2022
Hi Anneke, thank you for your warm comments. Hope to see you soon!!!

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent preserved antique ptoperty, with a very well trained staff willing to help. Located at the best place for all historical sites. An excellent breakfast at an incredible price
Stayed 2 nights in Aug 2022
Response from Salvador on Aug 6, 2022
Que tal Jesús!! nos da un gran gusto que hayas tenido una agradable estancia con nosotros, muchas gracias por tus comentarios!!!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, with outstanding customer service
A historic 400+ year old building that is modern at the same time. The room was very comfortable and I loved how they did not hide fine if the original architecture. Beautiful. Salvador and the rest of the staff were amazing and enthusiastic. Possibly the best customer service I have ever received at a hotel. Location is excellent, breakfast was tasty and healthy. I would definitely stay here again.
Stayed 2 nights in Jul 2022
Response from Salvador on Jul 31, 2022
Hola Nicholas!!!! un verdadero placer haberte tenido con nosotros, muchísimas gracias por tus comentarios, en el Hotel Mesón Santa Clara siempre serás bienvenido!!! Saludos!!!

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bright and airy room....friendly staff
Stayed 2 nights in Jul 2022
Response from Salvador on Jul 16, 2022
Hola Pauline!!! gracias por tus comentarios y por hospedarte con nosotros!!!

8/10 Good

Jesus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful 400 year Old building that is very well kept and unique. The area is easy to navigate without a car and the view from our balcony was charming. Breakfast was very nice and the staff are pleasant and accommodating.
Stayed 2 nights in Jul 2022
Response from Salvador on Jul 16, 2022
Que tal Jesús, un gusto que te hayas hospedado con nosotros, gracias!!!

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the city
The hotel is in a great location, walking distance from a lot of museums and other tourist attractions. The room was very comfortable and big. And the breakfast, amazing! The price for the room with breakfast included is higher but totally worth it. I doubt that you would find such a great breakfast at a lower price anywhere around. Definitely a place I would book again on my next trip to Queretaro.
Stayed 3 nights in Jun 2022
Response from Salvador on Jul 6, 2022
Que tal Rogelio!!! nos encanta que tu estancia con nosotros haya sido de tu agrado y que hayas saboreado nuestro desayuno, lo hacemos con todo el cariño!! te esperamos pronto!!

8/10 Good

Ivonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean and quiet place in the downtown area. You can walk around and go to the restaurants nearby.
Stayed 1 night in May 2022
Response from Salvador on May 16, 2022
Thanks Ivonne!!

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito el lugar, la ubicación es excelente y muy limpias las habitaciones! El staff muy atento. Dentro no hay muchas opciones pero hay tanto afuera por conocer que no haría sentido!
Stayed 3 nights in Apr 2022
Response from Salvador on Apr 18, 2022
Hola David un gusto que hayan estado con nosotros, y muchas gracias por tus comentarios, aprovecho para comentarte que en unos días estaremos inaugurando nuestra salón de belleza, y en unos meses nuestra sala de masaje, esperamos tenerlos de nuevo por aquí. Gracias.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable hotel in the middle of downtown. Perfect!
Stayed 2 nights in Mar 2022
Response from Salvador on Mar 19, 2022
Thank you Elizbeth greetings!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everything about the stay was great. Location perfect. Staff super. Cleanliness was top notch. Breakfast was tasty. Bed comfortable. Shower hot. Building was historic and attractive. Couldn’t want more than that.
Stayed 4 nights in Feb 2022
Response from Salvador on Mar 5, 2022
Hello Daryl!!! thank you for your stay with us, a pleasure to serve you, greetings!!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. This 400 year old property is amazing.
Stayed 4 nights in Feb 2022
Response from Salvador on Feb 28, 2022
Hello Victoria, thank you for your comments, a pleasure to have assisted you.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Breakfast was very good at very good price. Location is perfect, so many turist places at walking distance.
Stayed 2 nights in Feb 2022
Response from Salvador on Feb 23, 2022
Hola Luis!!! muchas gracias por tus comentarios y por habernos elegido para tu estancia en Querétaro, saludos!!

8/10 Good

Francis Zaworski

Liked: Cleanliness, staff & service
Nice breakfast.
Stayed 3 nights in Feb 2022
Response from Salvador on Feb 14, 2022
Thanks Francis!!

10/10 Excellent

Jani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is breathtakingly beautiful. The only thing that was more outstanding than the stunning building and room was the staff! I felt like I was cared for as if I was family. I’ve travelled the world and must say this was my favourite hotel ever. I wandered the delightful centre of Queretaro area (walking) for 4 days with ease and a sense of safety as a solo female traveller.
Stayed 4 nights in Jan 2022
Response from Salvador on Jan 18, 2022
Hello Jani!!!! You really became part of our family!! a pleasure to have had you with us, the Hotel Mesón Santa Clara will always be your home. Greetings!!!

10/10 Excellent

Donna

Stayed 3 nights in Jan 2022
Response from Salvador on Jan 14, 2022
Gracias Donna!!!!