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Response from Residence Inn RDU Brier Creek on Feb 29, 2024
We appreciate your business and feedback. I am sorry to hear that your experience was not as expected. We hope to have the opportunity to serve you again in the future.
We had a wonderful weekend at this hotel. The location was perfect and minutes from all of the places we were going. We will definitely be returning for stays in the future.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Residence Inn Brier Creek on Dec 18, 2023
Thank you for staying with us. We are glad you and your cousins had an enjoyable weekend and look forward to your next visit. Happy holidays from all of us!
We found all of the employees to be very friendly and conscientious. The hostess at the breakfast was extremely helpful and nice.
Lois
Stayed 2 nights in Oct 2023
Response from Residence Inn Brier Creek on Oct 17, 2023
Thank you for staying with us and providing feedback on your visit. We appreciate the opportunity to serve you and look forward to seeing you again in the future.
This hotel was excellent. The staff friendly, the room clean, the common areas tidy and welcoming. The breakfast each morning was delicious. There was a good selection and the whole area was well kept. Would definitely recommend this hotel.
Verified traveler
Stayed 5 nights in Jun 2023
Response from Residence Inn Brier Creek on Jul 24, 2023
We appreciate your feedback and your business. Thank you for staying with us and we look forward to seeing you again soon.
Response from Residence Inn Brier Creek on Jun 15, 2023
Thank you for providing your feedback. I’m sorry that we didn’t exceed your expectations while visiting. We have followed up to address your concerns and look forward to providing you with a better experience next time you visit.
The Breakfast was awful food was not cooked it was so disappointing. I especially booked because my Breakfast was included. My room and stay was great
Verified traveler
Stayed 2 nights in Jun 2023
Response from Residence Inn Brier Creek on Jun 6, 2023
Thank you for reviewing our hotel. I’m sorry to hear that you were unable to enjoy the breakfast in the morning. I will make sure we review your concerns with our food and beverage team to make sure any issues that may arise are corrected.
Property overall good! There is a lady that seems as though she does everything in the morning. Very overwhelmed. If anything, I’d say get her some assistance. But good experience and stay. Nice, friendly staff.
Chiquita
Stayed 2 nights in May 2023
Response from Residence Inn Brier Creek on May 23, 2023
We appreciate your business and value your feedback during your stay. We look forward to your next visit to Raleigh
Really enjoyed our stay thanks to friendly staff and cleanliness of the facilities.
Verified traveler
Stayed 8 nights in May 2023
Response from Residence Inn Brier Creek on May 22, 2023
We appreciate your business and your feedback. Thank you for staying with us. We look forward to seeing you again soon.
6/10 Okay
David
May 16, 2023
Liked: Cleanliness, staff & service
For $300 all in this hotel it should have been way more comfortable and less road noise. It’s an average place at best. And breakfast doesn’t start until 7 so if you have an early flight forget it.
David
Stayed 1 night in May 2023
Response from Residence Inn Brier Creek on May 22, 2023
We appreciate your feedback and will review your concerns with our team to see what adjustments we can make going forward. Regarding breakfast times our standards are set forth by the Marriott team but will bring your review to their attention.
Response from Residence Inn Brier Creek on May 22, 2023
We appreciate your feedback and look forward to seeing you again soon.
6/10 Okay
Kris
Traveled with family
May 10, 2023
Disliked: Property conditions & facilities
Overall it was just ok, we needed a room that slept 5 so we needed the pull out sofa it was broken and couldn’t be repaired. Cabinet were broken, wall paper in bathroom kind of a mess. Arrived Late Thursday checked out Tuesday so we missed housekeeping because it was only Friday and Wed due to Covid they said. ran out of toilet paper, had to call for towels multiple times and trash pick up. I didn’t care for that
Kris
Stayed 5 nights in May 2023
Response from Residence Inn Brier Creek on May 10, 2023
Thank you for your feedback. I’ll review your reservation and our practices within the hotel to see if any additional adjustments can be made to better accommodate our guests. Hope to see you again so we can deliver on that 5 star performance
Love the vibe in the room it was clean it feels like home 😊
Karina Garcia
Stayed 1 night in May 2023
Response from Residence Inn Brier Creek on May 9, 2023
Thank you for staying with us. We appreciate your feedback and glad you enjoyed the experience while staying with us. We hope to see you again when your travels bring you back to Raleigh
Response from Residence Inn Brier Creek on May 5, 2023
We appreciate your feedback and business while staying at the Residence Inn. We look forward to being there for you next time in Raleigh See you again soon!
Response from Residence Inn Brier Creek on May 3, 2023
Thank you for your recent visit to the Residence Inn Brier Creek. We appreciate your business and your feedback on your stay. I look forward to meeting you next time in Raleigh!
10/10 Excellent
Derek
Apr 29, 2023
Derek
Stayed 1 night in Apr 2023
Response from Residence Inn Brier Creek on Jun 3, 2023
Thank you for your feedback. We appreciate your business.
Response from Residence Inn Brier Creek on Apr 12, 2023
Thank you for staying with us and providing feedback on your visit. We appreciate your business. See you again soon!
10/10 Excellent
diane
Traveled with family
Apr 6, 2023
Liked: Cleanliness
My family and I were pleased. Our room was great. We were able to bring groceries and cook during our 3 day stay.
Super weird, the shower curtain was up so high water came out during each shower. Huge mess. Makes no sense.
diane
Stayed 2 nights in Apr 2023
Response from Residence Inn Brier Creek on Apr 6, 2023
Thank you for staying with us. We appreciate your business and your feedback. Glad you enjoyed your stay and the amenities we have to offer. I’ll make sure we also address your concern regarding the shower. Hope to see you again soon!
6/10 Okay
Derrick
Traveled with family
Mar 21, 2023
Liked: Property conditions & facilities
There was a bit of noise from the occupents and other occupents outside smoking Marijuana.
Derrick
Stayed 2 nights in Mar 2023
Response from Residence Inn Brier Creek on Mar 21, 2023
Thank you for staying with us and we appreciate your business. I apologize that disruptions from other guests prohibited you from enjoying your stay. Please know we have a zero tolerance for smoking of any kind within our hotel and when notified we handle swiftly and appropriately as to not disturb our other guests experience . We look forward to welcoming you back so that you may enjoy a better experience while with us.
Everything was clean and the staff was very friendly, helpful and professional
Louis
Stayed 1 night in Mar 2023
Response from Residence Inn Brier Creek on Mar 9, 2023
Thank you for staying with us at the Residence Inn Brier Creek. We appreciate your business and value your feedback and will be sure to share with our team at our weekly meeting. See you again soon!
My stay was great. The only complaint I have is that the remote was visibly dirty. It was as if it had not been wiped down. Quite nasty. Room 268
Verified traveler
Stayed 2 nights in Feb 2023
Response from Residence Inn Brier Creek on Feb 20, 2023
We appreciate your business and feedback. I’ve addressed your concerns with our housekeeping team in order to review and take care of any concerns. We look forward to seeing you again soon.
Cannot beat the value for your money. Pleasant check-in, meticulously clean room, all amenities functional, comfortable bed, pool and breakfast available. Highly recommend!
Abigail
Stayed 1 night in Feb 2023
Response from Residence Inn Brier Creek on Feb 19, 2023
Thank you for taking the time to review our hotel. We appreciate you and thank you for staying with us. We look forward to your return visit to Raleigh.
Thank you for providing feedback from your past stay with us. I apologize we did not meet your needs while in town. We have reviewed your feedback with our leadership team in hopes of improving the experience for all our guest and you next time you visit.
The room was a little underwhelming for what I was expecting. It was a lot smaller in than in the pictures on the web. You could tell that the room was a little worn down I guess with scuffs everywhere, a pull out couch that was basically unusable meaning sleep on the floor or just couch in general would have been more comfortable than the bed part. That was the main reason we booked this room in the particular and basically was pointless.
Lewis
Response from Residence Inn Brier Creek on Dec 19, 2022
Thank you for sharing your experience with us. I’m sorry we didn’t deliver on the service you expected. We will share your feedback with our staff in order to review and adjust our service we provide our guests. We hope to have the ability to welcome you back again and show you a better experience.
2/10 Terrible
Francesca
Traveled with family and small children
Dec 18, 2022
Disliked: Cleanliness, amenities
The absolute worst hotel I’ve stayed at. The bed was hard as a rock, the sheets had a stain on it, there were no bedding for the pull out bed, the remote to the TV was missing. No toiletries, open bar of soap in the bathroom. Very disappointed
Francesca
Stayed 1 night in Dec 2022
Response from Residence Inn Brier Creek on Dec 18, 2022
Thank you for taking the time to provide feedback regarding your stay with us. This surely isn’t the level of service we provide. We will review your reservation dates and address your concerns appropriately with the team. We hope to have an opportunity in the future to provide you with the service we know is expected when staying with us.
No linens for pull out. Ran out of coffee at breakfast area.
Mary
Stayed 1 night in Nov 2022
Response from Residence Inn Brier Creek on Nov 20, 2022
Thank you for your feedback regarding your stay. We have reviewed and addressed your concerns with the appropriate team members and assure you this has since been corrected. We look forward to your return.
Clean, comfortable, quiet, 2 rooms, full kitchen, convenient and safe location. Only complaint is the coffee-not good.
Verified traveler
Stayed 1 night in Nov 2022
Response from Residence Inn RDU Brier Creek on Nov 12, 2022
Thank you for your business and we appreciate your feedback. We are currently looking into alternative options for in room coffee and are working with Marriott on approved options. We look forward to having you as a guest again next time in Raleigh.
10/10 Excellent
Randy, Mililani
Traveled with family and small children
Nov 7, 2022
Liked: Cleanliness, staff & service, amenities
The location was ideal for restaurants and shopping.
Randy
Response from Residence Inn RDU Brier Creek on Nov 7, 2022
Thank you for staying with us. We appreciate the opportunity to service you while in town. We look forward to seeing you again next time in Raleigh.