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Reviews of WoodSpring Suites Raleigh Garner

2.5 out of 5
WoodSpring Suites Raleigh Garner
142 Cleveland Crossing Drive, Garner, NC

Reviews

5.6
Rating 10 - Excellent. 54 out of 249 reviews" "
Rating 8 - Good. 40 out of 249 reviews" "
Rating 6 - Okay. 36 out of 249 reviews" "
Rating 4 - Poor. 40 out of 249 reviews" "
Rating 2 - Terrible. 79 out of 249 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional, lack of customer services
Stayed 2 nights in Apr 2024
Response from Mike on Apr 10, 2024
Hello,We have professional staff following industry standard process. Please provide detail information.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting bed was uncomfortable. Just all around ghetto
Stayed 1 night in Apr 2024
Response from Mike on Apr 10, 2024
Hello,We have many guests staying with us and extremely satisfied. Please provide detail information.

4/10 Poor

Sidney

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had to stay as a last resort and everyone else was sold out. The bed was not comfortable. It wasn’t dirty but the whole place smelled like week and smoke.
Stayed 1 night in Apr 2024
Response from Mike on Apr 8, 2024
Thank you

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Amenities
Everything was Perfect we were very Satisfied and would stay there again. Very Pleasant Staff!
Stayed 7 nights in Mar 2024
Response from Mike on Apr 8, 2024
Thank you

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities
Great , clean location
Stayed 1 night in Mar 2024
Response from Mike on Mar 11, 2024
Thank you

8/10 Good

Debr

Stayed 1 night in Jan 2024
Response from Mike on Feb 5, 2024
Thank you for staying with us.

8/10 Good

Eloise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit around the place
Stayed 2 nights in Dec 2023
Response from Mike on Feb 5, 2024
Thank you for staying with us.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Im staying here for the moment. Great staff even the new lady is on point pike she has worked here for years.
Stayed 14 nights in Jan 2024
Response from MIke on Jan 19, 2024
Thank you

10/10 Excellent

Eloise

Stayed 2 nights in Dec 2023
Response from MIke on Jan 19, 2024
Thank you for staying with us.

6/10 Okay

William

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
this is for a long stay type of a place no clerks at nite etc
Stayed 3 nights in Dec 2023
Response from Mike on Dec 30, 2023
Thank you.

10/10 Excellent

Steven

Stayed 14 nights in Dec 2023
Response from Mike on Dec 19, 2023
Thank you for staying with us.

10/10 Excellent

Johnnie

Stayed 8 nights in Nov 2023
Response from Mike on Dec 30, 2023
Thank you for acknowledging our nice hotel.

2/10 Terrible

Laresha

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk associate refused to check me out at 11 because she was upset that I didn’t stay the remainder of my stay. She decided to check me out at 1:45 pm so that the hotel could charge me a 50$ late check out fee. Luckily, i was a rational thinker and i made her provide me with a letter on the hotel’s letter head explaining why she was unable to check me out at 11 am. Her explanation was because the manager was the only person whom could do so, which was a lie. So i did get a refund AFTER contacting expedia. Never visiting here again.
Stayed 7 nights in Nov 2023
Response from Mike on Dec 19, 2023
Thank you. Expedia booking Refund is lengthy process as we have work with Expedia that delay process.

10/10 Excellent

Michelly, BUFORD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Fast check in!
Response from Mike on Dec 19, 2023
Thank you

2/10 Terrible

Deanna

Stayed 2 nights in Nov 2023
Response from Mike on Dec 30, 2023
Thank you

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m my do night staying here never change my blankets or gave me fresh clean towel very bad experience
Stayed 2 nights in Nov 2023
Response from Mike on Dec 19, 2023
Thank you

2/10 Terrible

Brawlun

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service. Staff was extremely rude when I asked for another key card since mine was locked in the room.
Stayed 21 nights in Oct 2023
Response from Mike on Dec 19, 2023
Thank you

2/10 Terrible

Frederick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wood spring Garner,Nc Roaches
I originally booked for a queen bed room ,but received a double due too overbooking but I could not sleep comfortably due too roaches in the room,and due too overbooking I could not get another room,I told the front desk I would like a full refund,and the gave me the email address too the GM I emailed him several times no response,finally I called back too the property and the message he left for me was he would not refund my money and post whatever pics I had and do whatever else I had too,so that let me know he does not care
Stayed 1 night in Nov 2023
Response from Mike on Dec 19, 2023
Thank you for bringing this to our attention. We will take necessary action.

6/10 Okay

Umecca

Traveled with partner
Disliked: Staff & service, amenities
It was like being at a apartment complex
Stayed 2 nights in Nov 2023
Response from Mike on Nov 7, 2023
Thank you for staying with us.

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Room comfort
Super disappointing
It was just okay. The room was clean enough but the matress was really thin a d ontop of nothing more than a basic metal frame, and I mean basic. There were only 2 pillows, both of which were paper thin. The bed covers were so cheap and thing a d kinda rough except for the sheets. I have stayed in cheaper hotels with better bedding and pillows.
Stayed 2 nights in Nov 2023
Response from Mike on Nov 6, 2023
We do provide additional pillow if requested.

10/10 Excellent

Kasonia

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Mike on Nov 7, 2023
Thank you

10/10 Excellent

Jacob

Stayed 13 nights in Oct 2023
Response from Mike on Dec 19, 2023
Thank you

10/10 Excellent

Delmonta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike on Nov 5, 2023
Thank you

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mike on Nov 5, 2023
Thank you.

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Mike on Nov 6, 2023
Thank you

8/10 Good

Ron

Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from Mike on Nov 5, 2023
Thank you for staying with us.

10/10 Excellent

Luis

Response from Mike on Dec 19, 2023
Thank you

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mike on Nov 6, 2023
Thank you for staying with us

2/10 Terrible

Ava

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room we stayed in had roaches so they moved us to another room which had roaches also and the toilet didn’t work.
Stayed 2 nights in Oct 2023
Response from Mike on Nov 5, 2023
Thank you for staying with us. We will take action.Mike

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Oct 2023
Response from Mike on Nov 6, 2023
I am sorry you stay was not satisfactory. We have many guests staying at our hotel with high level of satisfaction. We will investigate.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good,
Stayed 7 nights in Oct 2023
Response from GM on Nov 5, 2023
Thank you

2/10 Terrible

Arianna

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was chosen due to being extended stay and we wanted something home like. Upon checking in, we were greeted by an older female. The female started going through the motions. She then made a face and continued making the face when she found out we were staying for a night. She kept reiterating that this was an extended stay hotel. I said ma'am we are staying here for a wedding. She then reiterated that it was an extended stay hotel. She stopped checking us in to text on her cellphone and completely ignored us for about 2 minutes. The company charged my card prior and she proceeded to charge it once more although we told her I had paid. Upon receiving the key card, we went to the room to find it unkept in the bathroom. We removed the bedding and found a dead bug. When my boyfriend went to the front to ask for another room, I observed a roach climb the wall. The lady came back and was very unprofessional after I said I would like a refund. She slammed things and said well I can't rent the room now. She proceeded to contact her manager and the manager refused to give me a refund as she lied and said we were in the room for an hour. Proceeded to ask what we were doing. We had been unloading luggage and went searching once we saw the dirty sink and dead bug. After calling her out on lying, she issued a refund. This is the worst hotel I've ever been to and the lady at the front desk is unprofessional and rude even when you are respectful.
Stayed 2 nights in Sep 2023
Response from GM on Nov 5, 2023
We will investigate and take necessary action.

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly helpful and professional property pretty much stay cleaned the whole time I've been here
Stayed 17 nights in Aug 2023

2/10 Terrible

glenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in Jul 2023

4/10 Poor

Wendy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Door didn’t lock. Hotel says non smoking but entire room smelled like smoke. Beds were small, not enough towels for number of people in the room, would never stay here again- it was just very late and we needed a place to stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Todd

Stayed 1 night in Jul 2023

4/10 Poor

Sharon

Traveled with family
Disliked: Staff & service, property conditions & facilities
No AC, no cold fridge. TV channels not working. Not offered a new room. Not told no towels on day 2. Hours 10-4 not normal business hours to even get a clean towel. But sure worried to send someone to get my credit card for deposit for a regrettable day 2. Reported all issues but no corrections or apologies. Only thing good was shower head and water pressure to rinse of sweat from hot room.
Stayed 1 night in Jul 2023

2/10 Terrible

Sharon

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible- AC, TV and fridge were broke and reported. No one told us no towels 2nd night UNLESS between 10-4 you exchange them?? Bizarre and inconvenient. Should’ve kept separate reservation for 2nd for new room with clean towels and AC, TV and fridge working. Room so hot, set on 60 a joke. It was just so wrong! Lost all cooler foods of meats, milk and yogurt. Although or coldest.
Stayed 1 night in Jul 2023

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff.
Stayed 7 nights in Apr 2023

2/10 Terrible

angela

Stayed 3 nights in Jun 2023

2/10 Terrible

angela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was very disappointed with my stay for several reasons, 1. The property never stated they didn’t have irons, I had to go purchase one from Walmart. 2. I never knew that housekeeping don’t come and change your linen or bring new wash clothes and towels, I had to go purchase that as well at Walmart. 3. The toilet was broke and kept backing up.. with these things going on here it was very unacceptable for my stay.
Response from Mike on Jun 15, 2023
Hello,Thank you for staying with us. Woodspring Suited is an extended stay hotel and we are able to provide an accommodation at extremely low price compared to other hotels along with Full Kitchen.1. You can borrow iron from us.2. We clean Room every two weeks.3. You should have contacted us about issue with Toilet.Mike GM

6/10 Okay

glenda

Stayed 28 nights in May 2023

6/10 Okay

Gerald

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You had to call to get front desk help to check in or out. No one answered when trying to check out
Stayed 2 nights in May 2023

8/10 Good

Dennis

Stayed 4 nights in May 2023

2/10 Terrible

Ernest

Disliked: Staff & service
No one to check me in
I was there at check in at 3:00 pm. No one was there to check me in and give me keys. Called all the customer service numbers with no answer. Waited until 3:30, had to get a room at the comfort inn next door. Will be requesting a refund from Woodbridge.
Stayed 1 night in May 2023

10/10 Excellent

glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant time staying here.
Stayed 23 nights in Apr 2023
Response from Mike on May 1, 2023
Thank you for staying with us.

10/10 Excellent

Savannah

Stayed 1 night in Apr 2023
Response from Mike on Apr 23, 2023
Thank you for staying with us.

6/10 Okay

James

Traveled with partner
Disliked: Amenities
Room wasn't clean, and killed a roach in room.
Stayed 3 nights in Apr 2023
Response from CC on Apr 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, Colleene

4/10 Poor

Melonie

The hotel sucks.
When arrived the check in desk door was locked with a phone on wall.. call 500, called, busy.. saw a sogn saying call 501.. did that heard inside locked check in ringing and ring.. saw worker walk past locked door.. caled 500 still busy call 501, rang and rang 25 mins of going between these 2 and guy seeing my using this phone on wall he finally answeres the 501 #. And says " i will be with you in a few" another 10 mins later finaly unlockes the locked chick in door to check me in. The check in process is deff sucks. Get to room and have to figure out why the ac will not work. Bf figures out the plug blew the fuse or i would have had to go back to front desk. Tv remove did not work with tv so we have no tv for the night. Pot being smoked outside from time we checked to when we left!
Stayed 1 night in Apr 2023
Response from CC on Apr 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, Colleene

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2023