Outdoor banquet area
Check availability

Reviews of Gaia Hotel & Spa Redding, Ascend Hotel Collection

3 out of 5
Gaia Hotel & Spa Redding, Ascend Hotel Collection
4125 Riverside Place, Anderson, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aryana, Vancouver

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bryclynn on Apr 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from Bryclynn on Apr 25, 2024
Thank you for taking the time to review. Your feedback is very important to us

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable good place to stay
Stayed 2 nights in Jan 2024
Response from Gaia on Apr 25, 2024
Thank you for taking the time to review.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
By the river
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Josefa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jason

Liked: Staff & service
I’ve stayed here over the years many times and this years things seemed poorly maintained. The bathroom smelled dirty and there were spiders in the corner by the fan. The shower had terrible water pressure. It just seemed not as nice. I will say that the property feels safe and I’ve never had any security concerns here.
Stayed 1 night in Mar 2024
Response from Bryclynn on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This was a welcomed stay after many hours of travel. The property is beautiful and I really enjoyed the hot tub and the pool. Everyone was friendly, and the rooms were clean and quiet. They have Koi fish in their lagoon, fire pits with areas to sit, and a restaurant right on the property. I loved it here and will definitely be back.
Stayed 1 night in Apr 2024
Response from Bryclynn on Apr 8, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Bryclynn on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. We hope to see you again soon!

6/10 Okay

Sheri

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!

6/10 Okay

brittany

Disliked: Amenities
There was mold and cobwebs in the bathroom. The screen door was broken
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the getaway
Stayed 1 night in Mar 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, amenities
I have attended business conferences there and thought that it would be a nice place to stay. So I had the opportunity to take my grandsons there for a weekend. The room we stayed in looked like a rock band partied in it and had stripped it bare, and the hotel didn’t have time or possibly money to repair the room. The king size bed was broken (or I suspect it actually was two twin mattresses slapped on a king box spring with a mattress pad thrown on top. I mentioned it to the clerk and she stated she would have maintenance come look at it and of course no one showed up for the entire weekend… made me sad, I would have loved to have a place to stay so close to the kids.
Stayed 2 nights in Jan 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, affordable price, dining on site was great! Their pool and spa was out of order when we went which was a bummer. But overall it was a good experience, we will be back!
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience from there bungalow to the normal hotel type setting was really happy with the over all feel and how quiet it was.
Stayed 3 nights in Mar 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

6/10 Okay

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Christine, Couer dalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the freeway, nice grounds. Nothing special, but nothing outstandingly bad.
Stayed 1 night in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4/10 Poor

Alexander

Business traveler
Disliked: Amenities
The pool and hot tub didn’t work. I had no idea till I checked in. Didn’t tell me that housekeeping doesn’t clean your room unless you request. Housekeeping doesn’t come in early in the morning so I couldn’t get towels or coffee. The body wash was actually lotion and The conditioner was just watered down shampoo.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Donald

Business traveler
Liked: Staff & service
Unique grounds and ponds.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Mar 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests

6/10 Okay

Jeanne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unheated pool and broken jacuzzi. No room service during my stay. When I stepped in the shower, the tub was slippery and I slipped and fell backwards hitting the edge of the tub and toilet as I fell to the floor. The tub should have been treated with a non-skid coating. I am experiencing severe pain now.
Stayed 2 nights in Feb 2024
Response from Bryclynn on Feb 15, 2024
Thank you for taking the time to complete our online survey

10/10 Excellent

alejandrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryclynn on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Bryclynn on Mar 25, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Crapy
This is not some "spa" hotel. Don't be fooled by the photos. I had to move rooms 3 times due to pet pee smell & mold in 2 of the bathrooms. The property is dated. Stains on carpet and furniture. Scuffed & dirty walls. Average bedding. It gets to job done, but it's nothing pretty.
Stayed 1 night in Jan 2024
Response from Bryclynn on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A nice weekend getaway
The room was clean and comfortable.The whole place is quiet, safe and clean.I liked the hardwood flooring. All ofthe staff were helpful. The spa was great ,we really enjoyed our massages. Biggest disappointment was the hot tub was a luke warm temperature so we didn't use it, we were really looking forward to a hot tub in the cold weather. The room was lacking a few little things like a hook to hang the hand towel. Also our room didn't come with a don't disturb sign witch we didn't think of till the morning when housekeeping was pounding at our door.
Stayed 2 nights in Jan 2024
Response from Bryclynn on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

4/10 Poor

kyle

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms need a good cleaning and maintenance, shower almost came out of the wall, bed was old spring mattress, but location was great and super quiet
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection.

8/10 Good

James

Liked: Cleanliness, staff & service
Chair/couch was missing from room.
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. We hope to see you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and quiet, comfortable bed
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 Excellent

Lindell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 16, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. .

8/10 Good

Ronald

Traveled with family
Liked: Property conditions & facilities
Nice room and good food
What a find 10 miles south of Redding. Rates very reasonable with plus of good restaurant on site. All staff very friendly and helpful. Will be our go to in this area.
Stayed 2 nights in Dec 2023
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Susan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
I love staying here because the rooms are clean and spacious. The restaurant is great. The rates are very good too and we can bring our dog.
Stayed 1 night in Dec 2023
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Sharyl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryclynn on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel

4/10 Poor

Al

Stayed 1 night in Dec 2023
Response from Bryclynn on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Average hotel
For the price, this hotel was fine. We just used it to sleep, so it was okay. It is very spacious.
Stayed 2 nights in Dec 2023
Response from Bryclynn on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. As a Choice Privileges member you are truly valued

6/10 Okay

Korrutai

Liked: Cleanliness, staff & service
Response from Gaia Hotel on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. As a Choice Privileges member you are truly valued

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gaia Hotel on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. As a Choice Privileges member you are truly valued

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Wild turkeys walk through the property in the early morning. It is such a beautiful location right on the Sacramento River. It is a rare treat to see wildlife so close.
Stayed 3 nights in Dec 2023
Response from Bryclynn on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. As a Choice Privileges member you are truly valued

10/10 Excellent

Susan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have tried many motels in Redding and they were not great. I love this place because it's clean, the staff is great and the restaurant on the property is wonderful. Plus we can bring our pug, Ruby!
Stayed 1 night in Dec 2023
Response from Bryclynn on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, Ascend Hotel Collection. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Frederick

Liked: Cleanliness, staff & service
Overnight stay while traveling
Hotel was about what I’d expect for the price. Floors were hard surface, maybe because we had a small dog with us. Check in was pleasant and didn’t try the restaurant on site.
Stayed 1 night in Dec 2023
Response from Bryclynn on Jan 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 Okay

Fernando

Traveled with family
Stayed 1 night in Dec 2023
Response from Bryclynn on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Margy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bryclynn on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4/10 Poor

lindsey

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was broken in our first room, so we were moved to another room upstairs. the phone in that room did not work, there was no recycling bin (eco-friendly), the lighting in the bathroom was poor, the TV resolution was fuzzy, we asked for extra towels prior to leaving and just gave up and left without taking a shower, not enough electrical outlets in the room, the restaurant didn't have any to-go bags so we were told, "there are 2 of you, you can carry it", we got a drink at the bar and it was very watered down...the hotel needs an update very badly. the people who work there are very nice though.
Stayed 1 night in Nov 2023
Response from Bryclynn on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Gaia Hotel & Spa Redding, an Ascend Hotel Collection Member

6/10 Okay

Matthew

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Gaia Hotel on Nov 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
I would definitely stay there again
Stayed 2 nights in Nov 2023
Response from Bryclynn on Nov 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

DAVID

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed here maybe 6 years ago and everything was fine. Yesterday we stayed here again and while the reception was fine, the room was not. The room 102 was not well maintained. The entry light inside the room was not working, making it some what difficult to proceed into the dark room. the bathroom sink had a 10 inch hairline crack in it, there was black mold located below the Fawcett controls in the tub/shower. Finally, we did not receive the 3:45 am wake up call that we had requested from the front desk when we checked in. Fortunately we did make the 5:00 am flight check-in at the local airport. Perhaps it was just a bad room, but, the experience did not measure to our earlier stay, nor the $169.00 that we paid for the room.
Stayed 1 night in Nov 2023
Response from Gaia Hotel on Nov 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bryclynn on Nov 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Bryclynn on Nov 8, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.