Ratings based on 3,638 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great restaurants

Posted Jul 31, 2015
Always have a nice room, checkin is quick and easy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
Ours was a one-night stay. No surprises, everything was fine. Great hotel with plenty of choices for food and entertainment.
4 out of 5
Recommended
for Everyone
by A verified traveler from n/a

N/a

Posted Jul 28, 2015
Overall hotel is convenient considering that it's in downtown reno.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Location is very good, hotel is old though, every thing is acceptable. Would come back again if the price is not high.
2 out of 5
by A verified traveler

Discouraging at best

Posted Jul 27, 2015
Pros: The room was okay.
Cons: If you are going to charge a resort fee, make that known up front. And if wifi is included in that fee, make sure your guests get that information.
We came to check in and waited in line for almost 20 minutes. There were three people in front of us and only two people doing the checking in. One of them was taking VIP's only, so the one lady had to do all the check in for the rest of us. Then at 2 pm, we finally made it to the front of the line only to find that they didn't have any rooms ready. We dropped our luggage and went to get some lunch. They were supposed to text us when a room was ready. Finally after two hours of waiting we went back to ask about it, unfortunately we had to wait in line again. They were able to get us a room, but the first time was a smoking room, which we reserved a non smoking room. After getting checked in, we paid on line ahead of time, I was then told that I would owe $14 after resort fees and taxes. We never got the wifi password, which the fees were supposed to cover. We will not be going back to the El Dorado again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corvallis, OR

nice hotel

Posted Jul 25, 2015
Pros: Location, restaurants
Cons: signs to hotel registration on outside doors
Hotel registration a bit hard to find. Rooms clean and comfortable. Excellent restaurants
1 out of 5
by A verified traveler

given a smoking room

Posted Jul 25, 2015
Pros: Close to the Aces ballpark
Cons: Did not see where we could say please no smoking room
When we reserved the room we had no idea we would get a smoking room for the night. When we tried to change the room they gave us another smoking room because they said they were all booked up.
1 out of 5
by A verified traveler from San Francisco

Do Not stay here!

Posted Jul 25, 2015
Pros: leaving ….
Cons: The smell in the rooms are so bad. The hot tub and pool was dirty and small.
Location: restaurants where expensive and noisy
I would never stay here ever again - and that says it all.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to what we wanted to do.

Posted Jul 21, 2015
Convenient! Clean and fast service in the restaurant.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
The cocktail ladies are rude and their service takes way too long!