2 outdoor pools, open 7:00 AM to 9:00 PM, cabanas (surcharge)

Reviews of Peppermill Resort Spa Casino

4 out of 5
Peppermill Resort Spa Casino
2707 S. Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 3718 out of 5930 reviews" "
Rating 8 - Good. 1229 out of 5930 reviews" "
Rating 6 - Okay. 454 out of 5930 reviews" "
Rating 4 - Poor. 257 out of 5930 reviews" "
Rating 2 - Terrible. 272 out of 5930 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prayer find stay here every time I come to town
Stayed 1 night in Feb 2024
Response from Peppermill Service Excellence on Apr 25, 2024
Thank you Mark!

10/10 Excellent

JASZMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 2 nights in Apr 2024
Response from Peppermill Service Excellence on Apr 25, 2024
Thank you Jaszmin!

10/10 Excellent

Jisseca

Liked: Amenities
Always a great spot to vacation
Stayed 1 night in Apr 2024

10/10 Excellent

Curt, Corona Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Real neat!
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 25, 2024
Thank you, Curt, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make us feel welcome! I loved that they told me, “We want your stay with us to be all that you expect and more!”
Stayed 1 night in Apr 2024
Response from Bonnie C. on Apr 24, 2024
Good evening, Lori, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit, always a pleasure!
Stayed 2 nights in Jan 2024
Response from Bonnie C. on Apr 24, 2024
Good evening, Craig, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 Excellent

Anthony, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Service Excellence on Apr 24, 2024
Thank you, Anthony, for choosing the Peppermill and your 5-star rating. We hope to welcome you back in the near future.

10/10 Excellent

KIRANJIT

Very nicely designed and best Hotel in Reno
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 23, 2024
Good afternoon, Kiranjit, thank you for being our guest and rating Peppermill a 5 out of 5-stars. We are glad to hear you enjoyed your visit. We hope to see you again soon.

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 23, 2024
Good afternoon, Karin, thank you for choosing the Peppermill and for your 4-star rating. We hope to see you again soon.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual room wasnt nice but that was because i stayed in the old part of the resort which i was unaware of while booking. If i ever go back i will stay in the Tuscany section which is essentially another experience entirely. Oh well live and learn
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 22, 2024
Jeremy, thank you for being our guest and please contact our Service Excellence Team as we can assist with any issue that arises before, during or after your stay with us.

10/10 Excellent

Troy

Traveled with group
Liked: Amenities
Quick and easy check in friendly staff
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 22, 2024
Good morning, Troy, thank you for choosing the Peppermill and providing your feedback. We hope to see you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the Tuscany suites tower. Absolutely top notch! Room, restaurant, bar couldn’t have been better. We are experienced world travelers.
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 22, 2024
Good morning, Dennis, thank you for choosing the Peppermill and rating a 5 out of 5 stars. We are glad to hear you enjoyed your stay, we look forward to your return.

8/10 Good

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peppermill was ok
Stayed 2 nights in Jan 2024
Response from Service Excellence on Apr 21, 2024
Good afternoon, Marcus, thank you for choosing the Peppermill Hotel Resort Casino and thank you for your rating of 4-stars. We hope to see you again soon.

8/10 Good

Bharath, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and courteous staff with high quality service. I had misplaced my credit card, but the staff was able to locate in minutes even late in the night. Variety of food options. Only knit is, reception and casino has strong smoke smell.
Stayed 4 nights in Apr 2024
Response from Service Excellence on Apr 21, 2024
Good afternoon, Bharath, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our “Peppermill 4 Diamond Service.” We hope to see you again soon.

10/10 Excellent

Krisztian

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at Peppermill.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 21, 2024
Good morning, Krisztian, thank you for choosing the Peppermill and rating your visit with a 5 out of 5 stars. We hope to see you again soon.

10/10 Excellent

Fuauli

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 1 night in Apr 2024
Response from Dan K on Apr 21, 2024
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in Apr 2024
Response from Dan K on Apr 21, 2024
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice
Stayed 1 night in Apr 2024
Response from Dan K on Apr 21, 2024
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 5 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

8/10 Good

Whitnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan K on Apr 21, 2024
Good morning, Vivian, thank you for being our guest at the Peppermill Resort Spa Casino. We appreciate your 4 out of 5 rating. We are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Service Excellence on Apr 20, 2024
Good afternoon, Matt, thank you for choosing the Peppermill and rating 5 out of 5 stars. We hope to see you again soon.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 18, 2024
Richard, we are so grateful for your 5 out of 5 rating and we are so happy to hear that everything was excellent. We hope that you will visit us again soon for another excellent stay!

10/10 Excellent

Joan

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Dan K on Apr 18, 2024
thank you for your review.

4/10 Poor

Sarah

Liked: Staff & service, property conditions & facilities
The hotel is nice but our bedding was dirty and when we asked to get new bedding we were questioned as to why and they seemed as tho they didn't want to give us new bedding and also our room was located near the loading dock and every time a truck would back up into the dock it would wake us up because of how load the trucks were.
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 18, 2024
Sarah, thank you for being our guest and for providing your feedback. We sincerely apologize for the issues you experienced with the bedding. We will bring this to the attention of our Housekeeping Management for training purposes. We also apologize for the noise disruptions you experienced. Please feel free to contact our Service Excellence Team in the future prior to your next visit and let us know what your room location preferences are. Although requests are subject to availability, our team will certainly do their best to accommodate. We hope that you will give us another chance in the future!

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool heated and available for laps. Clock in room was wrong couldn't reset
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 18, 2024
Raymond, we greatly appreciate your 5 out of 5 rating and feedback. We are truly sorry for the issues you experienced with the clock in the room. We will be sure to notify our Housekeeping Management of this so that the issue may be addressed for future visits. We hope to see you again soon!

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spa wish the hot tubs accommodated more people
Stayed 1 night in Jan 2024
Response from Service Excellence on Apr 17, 2024
Joy, we are truly thankful for your 5 out of 5 rating. We hope that you will be able to visit us again soon! Thank you for visiting us here at The Peppermill.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Well the room we got was mediocre, the king size bed was the best thing about it. It didn't even have a mirror outside the bathroom. I had to search for a outlet. It was quite a walk from the hotel lobby. Get on one elevator to the third floor, walk down the catwalk to another elevator to the second floor, then all the way down to the last room at the end of the hall where they are doing construction and woke up to hammering and drilling at 9 a.m. right next door. I wouldn't recommend it.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 17, 2024
David, we would like to sincerely apologize for any disappointment you felt with your room in our North Wing. We do understand that the wing you were in may not be as luxurious as our Peppermill or Tuscany Tower, however, our North Wing rooms provide a very economical option for our guests. We work diligently to ensure all of our booking platforms describe the full experience of our North Wing including length of travel. Again, thank you for staying with us and we hope to see you again soon

6/10 Okay

Tracy

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had to have our sheets changed they were dirty. The different restaurants are nice, lots of options. The workout area is nice.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 17, 2024
Tracy, thank you for being our guest and sharing your feedback. We are truly sorry for any concerns regarding the cleanliness of the sheets. We passed along your feedback to our Housekeeping management for training purposes to ensure that our staff are more aware of their responsibilities of having everything in guest ready condition going forward. We hope you will visit us again soon!

4/10 Poor

Winona

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the peppermill tower. We did not sleep the two nights we were there. The noise in the rooms next to us plus the noise in hallway kept us up. We stold staff and all they could say was sorry. Very disappointing. On the other hand food was delicious at the restaurants we ate at. Servers were either top notch or didn't care they brought us wrong order. This happened at the Oceania. We could have stayed on the strip for less but it was our son and daughter n laws anniversary we were staying there for. Dont think i would stay there again. The ones we talked to didn't seem to care this happened.
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 17, 2024
Winona, we are truly sorry to hear that your visit fell below expectations. We sincerely apologize for the noise disturbances and for the service concerns you had with our staff. We will make sure that your feedback is passed onto the appropriate Management Teams to remind our employees the importance of providing the level of service our guests have come to expect from a Resort of our caliber. Please feel free to contact our Service Excellence Team if you would like to further discuss the details of your visit, and please do not hesitate to reach out to us in the future if you have any concerns or questions, our team would be happy to assist. We hope that you will give us another opportunity in the future to provide you with an excellent visit.

10/10 Excellent

Kambiz

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel with friendly staff. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 17, 2024
Kambiz, thank you so much for your 5 out of 5 rating and comments. We are delighted to hear that you highly recommend our property and we hope you will visit us again soon!

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay, a very nice place, clean, pleasant. I did recommend Peppermill Resort Casino the only thing I didn't like was that I couldn't make my coffee, the coffee maker didn't work.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 16, 2024
Maria, we are so happy to hear that you loved visiting us. Thank you for your 5 out of 5 rating. We however apologize for the coffee maker issues and we will be sure that it is repaired for the next guest. Thank you for bringing that to our attention.

10/10 Excellent

Eve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 17, 2024
Eve, we greatly appreicate your 5 out of 5 rating! Thank you for being our guest and we hope you will visit us again soon.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Check in was effortless, and front desk staff was friendly. The cafe by biscotti’s has an excellent cappuccino!
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 16, 2024
Chad, thank you so much for being our guest and sharing your comments with us. We are so happy to hear that you were satisfied with your visit. We truly hope you will give us another visit soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!!!
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 16, 2024
Christian, thank you so much for your 5 out of 5 rating and for being our guest here. We hope to welcome you back here in the near future!

10/10 Excellent

Jenna

Traveled with family
Liked: Amenities, property conditions & facilities
Comfortable, very clean, front desk was helpful when we had an issue
Stayed 3 nights in Apr 2024
Response from Service Excellence on Apr 15, 2024
Jenna, we are so happy that you had an enjoyable stay with us and that we were able to quickly and efficiently address your concerns. Hope to see you soon.

6/10 Okay

Miron, san rafael

Liked: Staff & service
Disliked: Cleanliness
We booked last minute because of a flight cancellation. They put us if the North wing. The room was old and noisy. The elevator didn’t work so we had to go down the stairs. We weren’t told that when we checked in and it took us a while to find the stairs and we weren’t the only one the only good thing was the casino, and I won a bunch of money
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 15, 2024
Miron, we do apologize for the elevator construction project you experienced and please feel free to text our Service Excellence Team with any room issues while staying with us.

10/10 Excellent

Kailyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Service Excellence on Apr 15, 2024
Thank you, Kailyn, for the nice 5-star rating and we hope to welcome you back in the near future.

8/10 Good

Ramiro

Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 17, 2024
Ramiro, we greatly appreicate your 4 out of 5 rating. Thank you for being a guest of The Peppermill and we hope to see you again soon.

10/10 Excellent

Patrick, Daly City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of the Sierras and a pleasant atmosphere. All the staff we met were very friendly. Good sized room and a good shower. The soap was even pleasant. Nice smelling.
Stayed 1 night in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Patrick, thank you so much for being our guest and for your 5-star rating. We are so delighted to hear that all aspects of your stay were pleasant. We truly hope you will visit us again in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, thank you for having me .
Stayed 3 nights in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Steven, thank you so much for being our guest and for your 5-star rating. It was a great pleasure to have you stay as our guest and we hope you will visit us again soon!

6/10 Okay

Rebekah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 17, 2024
Rebekah, we are sorry to see that your visit was anything less than a 5 out of 5. Please feel free to reach out to our Service Excellence Team if you would like to further discuss the details of your visit. We hope to see you again soon!

8/10 Good

sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Minus the d@mn cleaning lady waking me up at 830 asking what time I’m checking out. Like seriously? 11 is check out!! Come back then!! Let me sleep. I gotta long drive ahead of me. Otherwise that everything was fun and great.
Stayed 1 night in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Sarah, thank you so much for your rating and feedback. We sincerely apologize for the morning disruption you experienced. We will be sure to take this opportunity to emphasize to our housekeeping employees the importance of letting our guests have their privacy and to not interrupt them while they are enjoying their room. We are so happy to hear that the stay was great otherwise!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Service Excellence on Apr 16, 2024
Rich, we thank you for your 5 out of 5 rating! We hope to see you again soon! Thank you for choosing The Peppermill.

6/10 Okay

Kathi, Mammoth Lakes

Traveled with partner
On checking in I asked to not be in a room near the roof equipment and that is exactly where my room was. We had to listen to the generators RUMBLING all night. We have gone to the Peppermill for years. This was the last visit. Also the food prices have gone through the roof.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 16, 2024
Kathi, thank you for being our guest and for providing your feedback. We are truly sorry for any disappointment regarding your room location and we will pass along your comments for training purposes. Please feel free to contact our Service Excellence Team prior to your next visit and let us know what your room preferences are. Although requests are subject to availability, our team will do their very best to accommodate. We hope that you will give us another try in the future.

2/10 Terrible

Katrina

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Katrina, we are truly sorry to hear that you visit was anything less than excellent. Please feel free to reach out to our Service Excellence Team here at The Peppermill if you would like to further discuss your visit.

6/10 Okay

Wayne

Out dated
Stayed 3 nights in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Wayne, we are truly sorry to hear that your visit did not meet expectations. In our ongoing efforts to provide the most innovative and cutting-edge hospitality concepts, we are currently undergoing an upscale room transformation. We hope you will be able to visit us in the future and stay in our newly remodeled rooms!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Brenda, we thank you for being our guest and for providing your 5-star rating. We hope to welcome you back soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 14, 2024
Jeff, thank you for staying with us and we hope we were satisfactorily able to address all your needs while being our guest.

2/10 Terrible

Bob

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Service Excellence at The Peppermill of Reno on Apr 15, 2024
Bob, we are truly sorry for your visit being anything less than excellent. Please feel free to reach out to our Service Excellence Team if you would like to further discuss your visit.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities
Jerome in check in was fantastic, he was very helpful and funny. We are definitely coming back and checking in with Jerome.
Stayed 1 night in Apr 2024
Response from Service Excellence on Apr 13, 2024
Thank you Robert and we will make sure Jerome and his manager receive your nice comments.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The Spa
Stayed 2 nights in Apr 2024
Response from Service Excellence on Apr 13, 2024
Thank you, Angela, for your 5-star rating.