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The staff was super nice and kind when we checked in and out. The room was clean and also quiet. We were able to park right outside our room. I would stay here again and recommend this property.
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
Dia
Stayed 3 nights in Mar 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you, Dia, for your positive review! We hope to welcome you back soon!
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
Melissa
Stayed 2 nights in Mar 2024
Response from Kimberly Yancey, General Manager on Apr 23, 2024
Thank you for your positive review and for your constructive feedback. We look forward to welcoming you again soon.
6/10 Okay
Annmarie
Traveled with family
Feb 23, 2024
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
Annmarie
Stayed 2 nights in Feb 2024
Response from Chris - Regional Director on Feb 28, 2024
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!
6/10 Okay
Mark
Dec 1, 2023
Liked: Cleanliness, amenities
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
Mark
Stayed 4 nights in Nov 2023
8/10 Good
Nikos
Traveled with family
Dec 1, 2023
Liked: Cleanliness, staff & service, room comfort
Convenient location and friendly staff but rooms are dated.
Nikos
Stayed 3 nights in Nov 2023
6/10 Okay
Jane
Traveled with partner
Nov 25, 2023
Liked: Cleanliness, staff & service
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.
The check in and check out was easy. The staff at the front desk were nice and friendly.
We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy.
Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
Oxana Nicole
Stayed 2 nights in Sep 2023
Response from a on Oct 3, 2023
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,
Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
Karen
Stayed 1 night in Sep 2023
Response from q on Oct 3, 2023
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom
And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
Desiree
Stayed 1 night in Aug 2023
8/10 Good
Verified traveler
Traveled with family
Aug 21, 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Verified traveler
Stayed 4 nights in Aug 2023
4/10 Poor
Mausumi
Business traveler
Aug 21, 2023
Disliked: Staff & service
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.
The bathroom floor had cracks in the laminate. There was dust everywhere. I don’t understand how it has the rating that it did. Breakfast we completely gone and was not restocked by 9am on Friday and Saturday. You would think with it being a marriot it would have a certain standard.
Laura
Stayed 2 nights in Jul 2023
4/10 Poor
Suzy, chicago
Jul 31, 2023
Disliked: Property conditions & facilities
Beds in all our families rooms were original so need to be replaced. Furniture worn. If updated would be a great place to stay.