All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Ivelys,We appreciate you taking the time to share your feedback with us. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Friendly staff. Room was clean. Allows easy cash depoist and nice to receive back at check out without having to waiting for pending holds depoist which can take weeks
Sukeisha
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Sukeisha,We appreciate your kind words regarding our friendly staff and the cleanliness of your room. We strive to provide a seamless check-out experience for our guests. For any further assistance with deposits, please reach out to our management team directly. Thank you for choosing our hotel.
10/10 Excellent
Charlie
Apr 12, 2024
Charlie
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Charlie,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience!
2/10 Terrible
Latasha
Traveled with family and small children, Business traveler
Hello Latasha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello pablo,We appreciate you choosing to stay with us and are glad to hear you found value in your experience. Your feedback is valuable to us as we strive to provide affordable accommodations. If there is anything we can assist you with in the future, please do not hesitate to reach out.
4/10 Poor
Jose
Traveled with family
Mar 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Power was out on the first night
Jose
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Jose, We apologize for the power outage on your first night. Unfortunately, such incidents are beyond our control. We're sorry for the inconvenience and appreciate your understanding. If you have any further concerns or need assistance, please let us know. We hope to welcome you back for a smoother stay in the future.
Definitely not what was advertised. When we checked in they said power would be out and gave us glow sticks to use.
veronica
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Moreno Valley near March Air Reserve Base.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued GuestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
2/10 Terrible
Ashley
Traveled with family and small children, Business traveler
The odor of the room is so strong of chemical I could barely stand being in the room. It’s outdated and just feels dirty. The grime all over the remote was foul. The toilet paper doesn’t even have a holder it’s just on the back of the toilet seat. I would never stay here again.
Ashley
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Ashley, Thank you for sharing your feedback with us. We appreciate your insights and will take them into consideration to enhance our guest experience. We regret to hear that your stay did not meet your expectations. Please feel free to reach out to our management with further details for any additional assistance.
8/10 Good
Shamekia
Business traveler
Feb 14, 2024
Liked: Cleanliness, staff & service, room comfort
Shamekia
Stayed 2 nights in Jan 2024
Response from Manager on Feb 15, 2024
Hello Shamekia,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating! Should you have any further feedback or suggestions, please feel free to reach out to us directly so that we can address any concerns. We hope to welcome you back in the future for an even better experience.
Everything went really well, and it was a comfortable stay. The employee that checked me out tried to say I didn't pay a $25 pet fee for the day, when I clearly did! I told her Rebecca, the employee who took my cash payment, would vouch that I paid it. I felt like I was given the third degree. Other than that, everything was fine
Delis
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Delis, Thank you for choosing our hotel for your stay. We're glad to hear that your overall experience was comfortable. We apologize for any inconvenience caused by the issue with the pet fee. Our team strives to ensure accuracy in all transactions and may have been following standard procedures. We appreciate your feedback and will address it with our front desk staff to avoid any similar situations in the future. Thank you once again for sharing your experience with us.
The property was well maintained. The rooms amenities, decor, and look was on point! I was impressed!
Delis
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Delis,Thank you for taking the time to share your positive feedback regarding our well-maintained property and impressive room amenities. We strive to provide our guests with a pleasant and enjoyable stay, and it's great to hear that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
I liked the friendliness of the staff, and how well they accommodated my husband and I. I would recommend this place to everyone.
Delis
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Delis,Thank you so much for your kind words about our friendly staff and their great service. It's wonderful to hear that we were able to accommodate you and your husband during your stay. We truly appreciate your recommendation and hope to welcome you both back in the future.
8/10 Good
Jasmine
Feb 10, 2024
The bed was comfortable!
Jasmine
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Jasmine, We're delighted to hear that you found our beds comfortable during your stay. Your comfort is of utmost importance to us, and we're glad you had a good night's sleep with us. If you have any more feedback or if there is anything else we can assist you with, please feel free to reach out to us.
Property came in handy for a quick overnight trip.
Viviana
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Viviana,Thank you for choosing our property for your overnight trip. We're glad to hear that our hotel was convenient for your stay. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to contact us.
Room was updated nicely and very clean. Quiet too.
Daniel
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Daniel,We're thrilled to hear that you enjoyed your stay with us! It's great to hear that you found our updated rooms to be clean and quiet. We appreciate your feedback and hope to welcome you back again in the future.
Hello LaTerese, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would like to address any concerns you may have had during your stay. Please reach out to our hotel directly so that we can discuss your experience and work towards resolving any issues. We appreciate your time and hope to have the opportunity to make it right for you in the future.
Hello Dominic,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!
8/10 Good
Jessica
Traveled with partner
Jan 19, 2024
Liked: Staff & service
Jessica
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Jessica,We're glad you had a pleasant stay with us! Should you have any further feedback or inquiries, please don't hesitate to reach out to us directly. We value your input and look forward to hosting you again in the future.
Hello Jared,We appreciate your positive rating! We're glad to hear that you had a wonderful stay at our hotel. If you have any further feedback or would like to share your experience in more detail, please don't hesitate to reach out to us directly. We look forward to welcoming you back on your next visit!
6/10 Okay
Nicole
Jan 6, 2024
Nicole
Stayed 4 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Nicole,We appreciate you choosing our hotel for your stay. If there was anything specific that you found lacking during your time with us, we kindly ask that you reach out to our team so we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future.
4/10 Poor
Mireya
Jan 1, 2024
Mireya
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Mireya, We apologize if your recent stay at our hotel did not meet your expectations. We appreciate your feedback and would like to learn more about your experience. Please reach out to us directly so we can address any concerns you may have had. We value your input and strive to improve our services.
Hello Samantha,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again soon!
8/10 Good
Jose
Traveled with family
Jan 1, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Jose
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Don’t stay here. The place is run down and a lot of stuff needs fixing. The tub doesn’t have a plug, the micro wave is trash. The furniture is musty smelling
Michael
Stayed 13 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Michael, Thank you for your feedback regarding your recent stay. We apologize for any inconveniences you experienced during your visit. We appreciate your comments and will take them into consideration as we continue to improve our facilities. If you have any further concerns, please reach out to our management team directly.
6/10 Okay
Ana
Traveled with partner
Dec 27, 2023
Liked: Cleanliness, staff & service, amenities
Ana
Stayed 4 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Ana, Thank you for choosing our hotel for your stay. We appreciate your business and hope you enjoyed your time with us. Should you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.
Hello Emily,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have faced during your stay. Your comments will be shared with our management team for further review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.
Hello Jorge, We apologize for any inconvenience you may have experienced during your stay with us. If there is anything specific that you would like to share, please feel free to reach out to our hotel directly. We value your feedback and would appreciate the opportunity to address any concerns you may have had.
Hello Shelly,We sincerely appreciate your outstanding rating for your recent stay at our hotel. We are thrilled to hear that you had such a positive experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
I had a excellent stay only thing I would say is let's have some better fluffy pillows
Lee
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Lee,Thank you for sharing your feedback with us. We appreciate your kind words about your stay. We take all guest suggestions seriously and will share your comments about the pillows with our team for further consideration. We hope to welcome you back in the future.
Por alguna razón que ni el personal supo porqué, las dos camas tenían pequeños granos de café en las sábanas cuando nos íbamos a acostar y lo reporte pensando que eran droops de termitas. Nos ofrecieron cambiar de habitación y lo malo que en la otra habitación los enchufesGFI se votaron sin yo saber y no tuvimos luz en baño. La calidad de los muebles MUY mala y viejos.
Luis
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Luis,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered with the coffee grounds on the sheets and the issue with the GFI outlets in the second room. We strive to maintain high standards and will address these concerns with our team. We appreciate your feedback regarding the furniture and will take it into consideration for future improvements. If you have any further concerns, please reach out to our management directly.
10/10 Excellent
Jorge, Palmdale
Traveled with family
Nov 19, 2023
Liked: Staff & service
The sheets didn’t smell fresh. The room was a little musty.
Jorge
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jorge, We apologize for the inconvenience you experienced with the freshness of the sheets and the musty smell in your room during your stay. Our housekeeping team strives to maintain a high standard of cleanliness, but we understand that sometimes issues occur. We appreciate your feedback and will address this with our team to ensure it is not repeated.
6/10 Okay
Jazmeen
Nov 17, 2023
Jazmeen
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Jazmeen,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall positive experience. If there is anything specific that you would like to discuss further, please feel free to reach out to our management team directly. We value your patronage and look forward to welcoming you back in the future.
6/10 Okay
Brandi
Traveled with family
Nov 11, 2023
The shower didn’t drain and there were bugs in the bathroom. Not the best for the amount spent.
Brandi
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Brandi, We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment for our guests and regret that you encountered issues with the shower drainage and bugs in the bathroom. We appreciate your feedback and will share your comments with our team to ensure we continue to improve our services.
Hello Gonzalo,Thank you for your incredibly positive review! We are thrilled to hear that you had such an exceptional experience with us. We look forward to welcoming you back in the future.
10/10 Excellent
Perfecto
Oct 22, 2023
Perfecto
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Perfecto,Thank you for your outstanding review!
Excellent, I felt very comfortable and very welcomed. I like the good service room and in the dinning room. Thank you !
Silvia E
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Silvia E,Thank you for your kind words! We're thrilled to hear that you had a comfortable and welcoming experience. We appreciate your compliments on our service and dining facilities. It was our pleasure to have you as our guest, and we hope to welcome you back again soon.
6/10 Okay
Christine
Business traveler, Traveled with family
Oct 16, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Clean exterior. Safe seeming area. Decent breakfast. Easy checkout. There were some sketchy stains on the linens and the pillows were surprisingly small and the elevator operating cert displayed has expired in July 2022 but it was otherwise fine.
Christine
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Christine, Thank you for your feedback. We apologize for any issues with the linens and pillows, and we will address this with our housekeeping team. We appreciate your stay and look forward to welcoming you back in the future.
I rate good because just used to get ready for a party and back to sleep part of the night checkout early to go back with the family.
Silvia
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Silvia,Thank you for your feedback! We're glad our hotel could provide you with a convenient place to get ready and rest before your party. We hope to welcome you and your family back soon!
Hello Loida,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
Hello Matthew,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
2/10 Terrible
Graciela
Traveled with group
Oct 2, 2023
Disliked: Staff & service
Graciela
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Graciela, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Hello Alonzo,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
Hello Hugo,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
10/10 Excellent
Socrates
Sep 19, 2023
Liked: Cleanliness, staff & service, room comfort
I booked 2 rooms, one of which was fully paid the other not paid until check in time. My brother-in-law arrived ahead of us to check in, and when the owner/manager noticed he was wearing a hat with veteran logo, he asked if he's a veteran. My brother said yes, and the manager said "thanks for your service, your stay is on us." Wow! That's totally unexpected hospitality! Million thanks!
Socrates
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Socrates,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!
Housekeeping worked around my busy work schedule to keep our room clean
Latwana
Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hi Latwana,I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
2/10 Terrible
Daisy
Sep 2, 2023
Daisy
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Daisy, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
Looks very old and run down. Only stayed because I couldn’t get my money back.
Elizabeth
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Elizabeth, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
6/10 Okay
Baby
Aug 27, 2023
Baby
Stayed 1 night in Aug 2023
Response from Manager on Sep 19, 2023
Hello Baby, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 Terrible
Krysta
Traveled with family and small children, Traveled with family
On the last night of my stay, the hotel room had a massive leak in the roof and it was soaking the floor, I had to go to the front desk with my son in my arms at 4:30 in the morning and it took the front desk staff a few minutes to come up there and change our room. I am completely unsatisfied with this hotel. I have another stay booked and would like to be credited for at least one night due to the issue I had. Please contact me.
Krysta
Stayed 3 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Krysta, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.