Outdoor dining
Check availability

Reviews of Hotel Regent

4 out of 5
Hotel Regent
Via Filippo Civinini 46 A, Rome

Reviews

7.4

Good

Rating 10 - Excellent. 121 out of 619 reviews" "
Rating 8 - Good. 261 out of 619 reviews" "
Rating 6 - Okay. 140 out of 619 reviews" "
Rating 4 - Poor. 64 out of 619 reviews" "
Rating 2 - Terrible. 33 out of 619 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Lakshman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Customer Care Department on Feb 13, 2020
Dear Guest, thank you for your positive feedback, we look forward to your next stay. Best regards

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020
Response from Customer Care Department on Feb 13, 2020
Dear Guest, thank you for your positive feedback, we look forward to your next stay. Best regards

8/10 Good

Eric, Boise ID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a hot bath at 12:30 am, but ran the hot water for 10 mins. with very little warmth coming out of the tap. I barely got in a warm shower, so I'm a bit disappointed with that lack hot water for all - at whatever hour.
Stayed 1 night in Nov 2019
Response from Customer Care Department on Nov 11, 2019
Dear Eric, thank you for taking the time to share your feedback about your stay at the Regent Hotel. We are sorry for the inconvenience with the hot water. We would like to assure you that your comment has been processed in order to improve our service. Best regards

2/10 Terrible

Verified traveler

Stayed 6 nights in Oct 2019
Response from Customer Care Department on Nov 21, 2019
Gentilissimo Ospite, ci dispiace che lei non sia rimasto soddisfatto del suo soggiorno. Speriamo che in futuro lei voglia darci un'altra occasione per poterla servire e dimostrarle il nostro valore Cordiali saluti

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Pleasant and comfortable. Would stay again
Stayed 3 nights in Oct 2019
Response from Customer Care Department on Nov 4, 2019
Dear Guest, thank you for your positive feedback. We are very glad that you enjoyed your experience with us and we look forward to your next stay. Best regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was very hot and air conditioning according to the staff are shut off for the season. TV remote control not working and the staff are rude. We opened the window to get cold air in but outside noise is unimaginable. The room temperature was 26 degrees int eh afternoon when we checked in.
Stayed 2 nights in Oct 2019
Response from Customer Care Department on Oct 24, 2019
Dear Guest, we wish to thank you for taking the time to share your experience. We are really sorry that we didn't meet your expectations and that you felt uncomfortable due the air conditioning. Unfortunately the hot temperatures of the last days were unexpected. Indeed, weather in autumn usually gets cold quickly and this is the reason why we had already switched off the air-conditioning. Despites this inconvenient, we hope that this warm and sunny autumn provided you ideal weather conditions for visiting Rome. Best regards

8/10 Good

Noslen

Liked: Staff & service
Close to metro station
Best thing about this hotel is that it’s located very close to the metro station and the staff was very friendly. The breakfast was also pretty good for an included breakfast. The room was kinda warm because a/c wasn’t working right. Seems like another person had the same issue that day too. Luckily we didn’t stay in the summer time. Bathroom smelled funny. View from our window was really nice.
Stayed 1 night in Oct 2019
Response from Customer Care Department on Oct 18, 2019
Dear Noslen, thank you for your positive review. We apologize for the inconvenient with the air conditioning and we want to assure you that we already processed your comment in order to fix it. We hope to welcome you in the next future. Best regards

4/10 Poor

Jocelyn, San Francisco

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Television was not working and the toilet seat was wobbly. The breakfast buffet though was good.
Stayed 1 night in Oct 2019
Response from Customer Care Department on Oct 14, 2019
Dear Jocelyn, thank you for choosing us and for pointing out the quality of our breakfast. We are sorry for the inconveniences you mentioned, we will take into consideration your feedback in order to improve our services. We hope to welcome you back in the future. Best regards

4/10 Poor

Alda

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing.Rms has no individual control of AC and they turn it off at a certain time.It might be cold for them but warm for us esp we came from a cold city.Requested a room transfer which was not honored until our last day.The guy from the reception told us to open the window which we did but with all the noise outside how can you sleep?
Stayed 1 night in Oct 2019
Response from Customer Care Department on Oct 9, 2019
Dear Alda, thank you for your feedback. We are sorry you were not satisfied with your room and we would like to apologize if you felt uncomfortable because of the temperatures in your room. Your comments are valued and will be used to consider improvements in view of the imminent renovation. We hope you will give us another chance to welcome you in the future. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was superb. Lots of selections. Close to train station.
Stayed 4 nights in Sep 2019
Response from Customer Care Department on Oct 7, 2019
Dear Guest, thank you for your positive feedback. We are glad that you enjoyed our breakfast service and look forward to welcoming you back very soon. Best regards

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from Customer Care Department on Oct 3, 2019
Dear Guest, thank you for your positive feedback. We hope to welcome you again in the future. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Room was clean. The tub and the sink would not drain properly
Stayed 4 nights in Sep 2019
Response from Customer Care Department on Sep 23, 2019
Dear Guest, thank you for your review. We are happy to hear that you enjoyed your room. We are sorry for the incovenient you mentioned. We will take into consideration your feedback in order to improve our services. Best regards

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the location and it is too old. Air condition was not working well as wel as the fridge. Food was only ok
Stayed 3 nights in Sep 2019
Response from Customer Care Department on Oct 4, 2019
Dear Carlos, thank you for choosing our hotel for your recent stay in Rome. We appreciate your comments and will share these with our team in order to improve our services. We do hope to have the opportunity to welcome you back in the future and provide you with a better experience. Best regards

10/10 Excellent

donna j.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always wanted to make your stay be the best.
Stayed 1 night in Sep 2019
Response from Customer Care Department on Oct 3, 2019
Dear Donna, thank you for your excellent rating. We look forward to welcoming you soon. Best regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Close to Metro and bus station so it convenient to go around the town
Stayed 6 nights in Sep 2019
Response from Customer Care Department on Sep 23, 2019
Dear Guest, we are happy to read your positive comment about our location and hope to have the chance to welcome you back very soon. Best regards

10/10 Excellent

Christo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent breakfast
Stayed 1 night in Aug 2019
Response from Customer Care Department on Oct 3, 2019
Dear Christo, we are happy that you enjoyed your stay and appreciated our breakfast experience. Thank you for your feedback, we hope to welcome you back very soon. Best regards

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dated and location was poor. Information provided was poor, there were flies in public and restaurant areas with no anti insect control. Cleanliness poor. NOT a 4 star hotel.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nothing is unique about this property, it is surprising for such hotel not to have at least a kettle, coffee and tea in the room. I booked a double room for the 3rd of August but was given a single uncomfortable bed, and all I got “sorry about that” yet on 20 August I got the room that I booked and payed for. Online booking is never safe.
Stayed 1 night in Aug 2019

10/10 Excellent

Aymee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Monia Magrini on Aug 26, 2019
Dear Guest, thanks for giving us such a high score. We hope to welcome you again in the future as our Guest. Best Regards The Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Wash room toilet no room to sit on toilet Toilet paper holder too close knees and shower place too small you can't move
Stayed 8 nights in Aug 2019
Response from Monia Magrini on Aug 20, 2019
Dear Guest, thank you for your feedback. We would like to ensure that your comments are useful for us to improve our services and we are going to share them with all the staff. We hope to welcome you again in the future. Best Regards The Management

8/10 Good

Marta, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Well located. Very nice staff. Needs some updates.
Stayed 1 night in Aug 2019
Response from Monia Magrini on Aug 19, 2019
Dear Guest, thank you for your positive feedback. We hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good breakfast
all good and best price 10 euro to station
Stayed 1 night in Aug 2019
Response from Monia Magrini on Aug 16, 2019
Dear Guest, thank you for you positive feedback. We are happy you enjoyed our Breakfast. We hope to welcome you again in the future. Best Regards The Management

8/10 Good

E

Traveled with group
Liked: Cleanliness, staff & service, amenities
Conveniently close to the train station, busses, and stores nearby including a mini supermarket. The room was clean, breakfast was included, water was complimentary and the staff was very professional and friendly. The only thing I wished the hotel would capitalize on is the building decor, it is a little outdated and in some areas the smoke smell has set in. Also, be prepared to pay the tax fee and deal a bit with the wifi and tv connection. Otherwise, it was a very good stay.
Stayed 7 nights in Aug 2019
Response from Monia Magrini on Aug 19, 2019
Dear Guest, thank you for your positive feedback. We are happy to hear that you appreciated our Hotel and our services. We hope to welcome you again in the future. Best Regards The Management

6/10 Okay

Verified traveler

Stayed 7 nights in Aug 2019
Response from Monia Magrini on Aug 19, 2019
Dear Guest, thank you for your feedback. We hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Monia Magrini on Aug 19, 2019
Dear Guest, thank you for your positive rate. We hope to welcome you again in the future. Best Regards The Management

4/10 Poor

Mernaz, CA. U.S.A

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We liked the location of the hotel which is close to the train station and the front desk were very nice and friendly. However the service guy name Fabrizio was so extremely rude and disrespectful over and over again. First I thought it was his culture not to smile and be so cold and very unhelpful but then after several days of being rude and not doing what the service desk asked him to do plus he yelled at us for asking clean towels, we confirmed that he is just so very rude and very disappointing. First they gave us a room in 8th floor that smelled like sewage all over the floor and the room was even worse so we asked to change the room right away and they gave us a room in 1st floor and that smelled so much mold that my allergy and my throat were acting us every time we were in the room.
Stayed 5 nights in Aug 2019
Response from Monia Magrini on Aug 12, 2019
Dear Guest, thank you for sharing your experience with us. We are deeply sorry to read about the bad behaviour of our colleague. We are going to share your comment with all our staff in order to improve in service and in order to not repeat the same mistakes in the future. Sorry again also for the room inconvenience, we really apologize. We look forward to welcoming back you soon. Best Regards The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Monia Magrini on Aug 5, 2019
Dear Guest, thank you for having positively rated us. We hope to welcome you again in the future. Best Regards The Management

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment - No fault of the Hotel.
The reason I have rated as I have is because we did not reach the Hotel Regent where we were to stay after our cruise which was cancelled on the morning of our arrival in Rome, therefore we had to fly back home again.
Stayed 3 nights in Jul 2019
Response from Monia Magrini on Aug 1, 2019
Dear Mr Robert, thank you for sharing your experience with us. We are really sorry to hear what happened to you. We hope there will be another chance to welcome you as our Guest. Best Regards The Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, room cleaned every day, bedding changed every day. Spotless.
Stayed 3 nights in Jul 2019
Response from Monia Magrini on Aug 1, 2019
Dear Guest, thank you for sharing with us your positive comment. We are really happy you appreciated the room cleaning. We are looking forward to welcome you again in the future. Best Regards The Management

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Monia Magrini on Aug 1, 2019
Dear Guest, thank you for your feedback. We are sorry to read about your dissatisfaction . We hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean which is a must when we go away. Close to the train station taking you into Flaminio (very cheap fare 80 cents) and is very close to auditorium parco della musica. Also they where very kind to print out our boarding passes so we could get home! Across the road was also a very good pizza place called Alice pizza.
Stayed 3 nights in Jul 2019
Response from Monia Magrini on Jul 11, 2019
Dear Guest, thank you for your kind comment. We are glad to hear that you enjoyed your stay at our Hotel. We are looking forward to having you as our Guest in the future. Kind Regards, The Regent Hotel Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Monia Magrini on Jul 3, 2019
Dear Guest, thank you for giving us a so high score. We hope to welcome you again in the future. Best Regards The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, busy hotel near Villa Borghese
Overall we had a very nice stay at Hotel Regent. Breakfast buffet was very good and I would like to give great credit to Mohammed, one of the servers there. He was very attentive to replenishing the buffet as necessary. There is a metro station and bus stop very close by that will take you to all the main attractions. The only issues we had were the clogged drain in the sink and bathtub and all of the outside trash that has accumulated for I'm not sure how long now. It's not a good look for a hotel as big as Hotel Regent to have the garbage bins out front overflowing with trash.
Stayed 6 nights in Jun 2019
Response from Monia Magrini on Jul 1, 2019
Dear Guest, thank you for your positive feedback. We are deeply happy you appreciated your stay at Regent Hotel. We are happy to read that our staff is professional and their behaviour met your expectations, above all the Mohammed one. We regret to hear about the problem you have had in the rooms, we could have suggested a room change upon availability. We hopo to welcome you again in the future. Best Regards The Management We

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, elegant and clean
Good hotel, elegant and clean. The location was ideal for us. Rubbish wifi in the room. Very efficient and helpful staff.
Stayed 2 nights in Jun 2019
Response from Monia Magrini on Jul 1, 2019
Dear Guest, thank you for sharing your experience. We are happy that you liked our staff. We will take into consideration your feedback in order to improve our Guests experience in the future. Kind Regards, The Hotel Regent Team.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Very good stay, air conditioning did not work very well so it was hot but overall very nice hotel and stay.
Stayed 4 nights in Jun 2019
Response from Monia Mgrini on Jun 26, 2019
Dear Guest, thank you very much for your kind comments and for sharing your experiences. We are sorry you had the problem with the air conditioning, we were working to fix the issue. We are looking forward to having you back as our Guest. Kind Regards, The Grand Hotel Ritz Team

2/10 Terrible

Verified traveler

Stayed 3 nights in Jun 2019
Response from Monia Magrini on Jun 26, 2019
Dear Guest, we are really sorry to know you gave us a so low score. We hope to welcome you again in the future. Best Regards

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's in a great ,safe location.The hotel must have been very grand when it was built in 1960 but is now in need of renovation as the rooms are very 'tired' looking and the bathrooms tiny! The breakfast is excellent with hot and cold choices and plenty of it.
Stayed 3 nights in Jun 2019
Response from Monia Magrini on Jun 26, 2019
Dear Guest, thank you for your feedback. About your right comment about the building, we would like to inform you that on the 15th of june, we started with the refurbishment of the Hotel, so we hpe we are going to solve this issue. We are happy you enjoyed our Breakfast Experience: we designed it to make our customers' awakening better. We hope to welcome you again in the future. Best Regards The Management

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The rooms were big and clean, the staff were excellent, but the breakfast was a big disappointment. We had booked breakfast for the three days we stayed but only ate there once.
Stayed 3 nights in Jun 2019
Response from Regent Hotel Management on Jun 17, 2019
Dear Guest, first of all thank you for spending some time to leave us you feedback. Each comment is essential for our improvement. Thank you for your positive comments and we hope that you will stay with us in the future, kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. We stayed here for 6 days and would definitely come back when visiting Rome.
Stayed 6 nights in May 2019
Response from Monia Magrini on Jun 6, 2019
Dear Guest, thank you for your feedback. We are happy you appreciated your stay at the Regent Hotel. Best Regards. The Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Monia Magrini on Jun 6, 2019
Dear Guest, thank you for your feedback.We are sorry for the low score you gave to us. We hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019
Response from Monia Magrini on Jun 6, 2019
Dear Guest, thank you for your feedback. We hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! You feel home, with the friendly staff at the reception and at the restaurant! The location is really good, calm and near Euclide station, the room is big enough for 2 persons. Highly recommended!
Stayed 5 nights in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Guest, Thank you very much for your positive feedback. We are proud to read about your satisfaction. Our goal is to make our guests' stay as relaxing and comfortable as possible, for this reason we are sharing your comment with all our staff. We hope you will choose our Hotel for your next trip to Rome. Best Regards The Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Great stay. Friendly staff
Stayed 1 night in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Jennifer, Thanks a lot for your feedback. We are deeply happy to hear that you appreciated you stay with us. We hope to welcome you again in the future. Kind Regards The management

8/10 Good

D.Vu, Garden Grove, Ca -USA.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are nice and helpful. We can hear the noise on the streets from our room.
Stayed 6 nights in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Guest, thanks for your feedback. We are happy that you enjoyed your stay at our Hotel and we are glad our staff has been helpful. We are sorry about the issue with the noise we will take into consideration your comment in order to improve our services. Kind Regards, The Management

6/10 Okay

Jade

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air condition
No air conditioning in the rooms and they were very warm. If you stay here, get a room away from the street. A lot of traffic till midnight. Breakfast and service was great. Wifi was a little slow Close to subway for fast connection to train station
Stayed 5 nights in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Jade, thank you for your review. We regret to hear about the air conditioning,the noise from the street and the wifi. We are sharing your comments with all our staff, in order to improve our services. Despite this we hope to welcome you again in the future. Best Regards The Management

10/10 Excellent

LOK YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Staff was really nice and helpful! On the last day of our stay, we dont have any plan for the day but our flight was in the afternoon so we called the front desk to see if we can pay for a later checkout. The hotel staff let us stay for an extra 2 hours for free and even offered to rent a taxi for us to go to the airport. Room was clean and spacious and the breakfast was good! Food choice from nearby is limited but there is a supermarket few steps away from the hotel. We stayed in a few hotels during our trip in Italy and this one is definitely among the top3!
Stayed 2 nights in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Guest, thank you for your positive review. It is a pleasure to read that the Regent Hotel met your expectations. We look forward to welcoming you back soon. Best Regards The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Apr 2019
Response from Monia Magrini on May 6, 2019
Dear Guest, thanks for your feddback. We hope to welcome you again. Best Regards The Management

6/10 Okay

J, Sydney, Australia

Traveled with partner
Disliked: Property conditions & facilities
This is not a Upto 4star hotel standards. The rooms are old with old deco, no aircon and toilet was leaking. We were on the 8th floor and could hardly sleep at night due to the noise from the street, windows are not at all double glazed and you can hear a lot of traffic noise in the middle of the night. The breakfast is ok, nothing that great about it. Location is good as close to metro, bus stop and supermarket next door. Friendly English Speaking staff. Overall disappointed with this hotel.
Stayed 3 nights in Apr 2019
Response from Monia Magrini on May 4, 2019
Dear Guest, thank you for your feedback. We regret to hear that your experience in our Hotel did not meet your expectations. We are deeply sorry about you write as we feel that your comments, although appreciated, do not reflects our standard policy. We are happy you found our staff professional and helpful. Despite your affirmation,we sincerely hope that you will reconsider and stay with us again in the future. Kind Regards The Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room...the bed was very comfortable and clean. Also, the breakfast every morning was fantastic and the staff were wonderful!
Stayed 9 nights in Mar 2019
Response from Monia Magrini on May 4, 2019
Dear guest, thank you for your positive feedback. We are deeply happy to read the Regent Hotel met your expectations. We are sharing your comment with all the staff, in order to know their doing a good job. We hope to welcome you again in the future. Kind Regards

8/10 Good

Rick/Ann, Charleston, SC

Traveled with partner
Liked: Cleanliness, staff & service
Its a decent hotel for a good price. Love the buffet breakfast. The only thing I complain is that there is only 1 plug in next to bed and its the only one in the bedroom. Also the couch cover in the lounge area, it seems like its never been wash. Overall all its a nice place to stay, the bed is clean and the staff are all friendly and accomodating.
Stayed 5 nights in Mar 2019
Response from The Regent Hotel Team on Apr 8, 2019
Dear Mr. Rick and Mrs. Ann, first of all thank you for choosing our hotel for your stay. We apologize for the inconvenience occured, and we want to assure you that every comment will be shared with the departments in order to improve our service. Best regards