I had read about the hotel staff trying to pull a switch-a-roo on travellers, telling them that Nova Domizia was under construction and that there room was at Residence Domizia...even though that is not what they had booked. I was glad I had read this since this is exactly what the check-in person tried when I went to check-in. The check-in is at Residence Domizia, however I specifically booked Nova Domizia and was quite frustrated that after a long travel time, I had to deal with this. Finally we got our keyfor our room, however it was not the Juniour Suite room I had booked and paid extra for each night. They said that our room was already occupied, and that the other room was the junior suite, however it did not match the pictures. Finally after having the check-in person come over, we were told we'd be able to move into the room we booked the next morning and had to stay in a smaller room for the first night. This entire process was very frustrating, especially since they do not speak English. The next morning we received the new keys, and they did move our luggage to the correct room, however there was no offer to refund the difference in the room upgrade cost for that night, nor any effort made to make up for the inconvenience. Also, the hot water switch somehow got turned off in the hallway, so we were not able to have a shower the one evening - another inconvenience. Overall the staff lack customer service, and do not help when you call their front desk,