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Reviews of Residenza Zanardelli

Residenza Zanardelli
Via Giuseppe Zanardelli 7, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 111 reviews" "
Rating 8 - Good. 47 out of 111 reviews" "
Rating 6 - Okay. 8 out of 111 reviews" "
Rating 4 - Poor. 5 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Michella

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel and perfect location.
Stayed 1 night in Jul 2022

10/10 Excellent

yamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal agradable, lindo hotel con una habitacion muy acogedora y unos caramelos de chocolate y cafe excelentes
Stayed 3 nights in Nov 2021
Response from staff on Dec 9, 2021
Querida Yamara, Gracias por elegir nuestro hotel y por darnos una alta puntuación. Esperamos conocerte en otra ocasión. Atentamente Personal

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
We weren't able to stay at the original reserved hotel, they told us we were getting upgraded to another hotel near by. But, the other hotel was not walking distance to the batican which is what we originally wanted. The check-in process was not too easy. The room was a little smaller than what we hope. There was no parking. Overall the room was okay for just sleep and thats is it. We were disappointed on the last minute change they did for us. Also, no breakfast was included.
Stayed 2 nights in Jul 2020
Response from staff on Aug 6, 2020
Dear Sirs, We are sorry for negative review. Due to Covid restricitions and new regulations many hotels in Rome are closed. This is the reason why we moved to our 4 star sister hotel. There was no parking in the Zanardelli either, it is not a lack of service. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from staff on Nov 6, 2019
Thank you for your feedback. Kind regards

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, being greeted by AnnaMarie and Saddiq was a bonus, great staff that is very attentive and Courtuous.
Stayed 7 nights in Jul 2019
Response from Staff on Aug 22, 2019
Dear Anthony, Thank you for your postive feedback and for appreciating our effort to help our guests. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Staff on Aug 7, 2019
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable room, good location, nice staff, breakfast ok
Stayed 2 nights in Jun 2019
Response from Renata on Jul 10, 2019
Dear Guest thank you for your review! We hope to see you soon. Kind regards. Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from staff on Jun 26, 2019
Thank you

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good hotel and very clean. The breakfast is good. The place is a little bit old but is located in a very nice place..
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

An adequate if cramped room. One poor guy does everything, and it shows. Location was quite good, though.
Stayed 2 nights in Nov 2018
Response from Customer care on Dec 2, 2018
Thank you for your feedback. Kind regards

8/10 Good

Alicia, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was clean, comfortable and within walking distance (.7-1mi) to several sights.
Stayed 3 nights in Oct 2018
Response from Customer care on Nov 24, 2018
Thank you for your positive feedback. Kind regards

10/10 Excellent

Kathy, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very accommodating. Location was really convenient and easy to walk to several of the tourist sites. Rooms were clean and perfect for a two night stay. I would recommend!
Stayed 2 nights in Sep 2018
Response from Customer care on Nov 24, 2018
Dear Kathy, Thank you for your review on Expedia.com. We are glad you enjoyed our location. We look forward to accommodation you in another occasion. Kind regards

8/10 Good

Fred, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Rome
Comfortable clean room in very handy location. <30minute walk to just about every sight in Rome. Friendly helpful staff. Good breakfast in their small dining room. Endless choice of restaurants within a 5 minute walk of apartment. Highly recommend Jazz cafe/restaurant, right next door to the apartment (Leonardo will look after you).
Stayed 5 nights in Jul 2018
Response from Customer care on Sep 1, 2018
Dear Fred, Thank you for your review and we are glad the staff and the location satisfied you. Kind regards Staff

8/10 Good

Dr, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great internet connection, perfect location
The room we were given was next to reception. It was small and the bathroom was like a shoebox. However, those were the only major negative things about the hotel. The location was perfect- we walked 15 minutes to the Vatican and was able to take a nap for an hour and shower and mostly escape from the scorching heat after before heading back to queue up to see St Peter's Basilica. It has a bus stop at its doorstep. It's minutes away from Piazza Navona, the Pantheon, etc. The internet connection was fantastic. The breakfast, although basic, was nice and filling. It was available from 7am, which was a bit late for us as we usually left at 7 to beat the crowds and enjoy the bearable morning sun. The receptionist was friendly and always asked if everything was fine. The room was serviced every day. I felt that was a bit excessive as washing the sheets and towels every day wasn't really necessary and harmful to the environment. For a bathroom too small, there were also too many towels. Overall, we had a great stay and if ever we find ourselves in Rome again, we'll definitely pick this hotel.
Stayed 4 nights in Jul 2018
Response from Mike on Jul 25, 2018
Dear Guest, Thank you so much for your positive feedback after your recent stay in our hotel. Although you felt a bit uncomfortable in the size of the room you gave us a very good score and you almost liked everything. Just to let you know that we have different kinds of rooms with different sizes. the one you had was the basic ( small ) double room. these type of rooms are ideal to save money. We look forward to meeting you in another occasion. Kind regards Mike staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Piazza Navona. Accommodating staff and we’ll appointed rooms.
Stayed 2 nights in Jul 2018
Response from Mike on Jul 25, 2018
Thank you so much for your positive feedback. Kind regards Mike staff

10/10 Excellent

Steve, Louisville, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel with Awesome Location
Just half a block from Plaza Navona and one bridge away from Vatican City, this nine room hotel perfectly located and has a very friendly staff. This was our second time at this hotel, and while I would not call it spacious, if you want a clean room with EASY access to buses, this is where I come to.
Stayed 3 nights in Apr 2018
Response from Customer care on May 4, 2018
Thank you for your feedback. Kind regards staff

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Customer care on May 4, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location
We primarily chose this place due to it's location and it definitely was worth it. The rooms themselves are in an authentic Italian building that is quaint and charming. We did not expect decent sized rooms (coming from US norms), but the rooms we got were astonishingly large and comfy for our expectations. We are real glad we chose this place and we will definitely use it when we travel to Rome again and will refer friends.
Stayed 4 nights in Mar 2018
Response from Customer care on May 4, 2018
Thank you for your positive feedback. Kind regards staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer care on May 4, 2018
Thank you

8/10 Good

Javier, Munich, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great value, room for improvement
Three night stay. Building is a classic construction, which provides a fairly unique first impression. Staff is really nice, a bit nosy at times but very caring and accomodating. The bathroom is uncomfortably small. Breakfast offers a wide array of stuff. They let us do late check out and arranged a cab ride back to the airport. All in all, I would totally return to this hotel.
Stayed 3 nights in Feb 2018

8/10 Good

Helen, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY accomodation for a base to visit the Rome.
Many restaurants and cafes around and all the attractions are easy to find and get to. Had a wonderful time.
St. Peters Basilica.
Room
colosseum

8/10 Good

Kattya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, helpful and great location
Your staff was excellent, very helpful and polite. The rooms was a good size.

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was great

6/10 Okay

Jennfier

Disliked: Property conditions & facilities
I was very disappointed when I received a message the day before stating they switched me to their sister hotel, but not leaving the name of their sister hotel, leaving me to figure it out. I was not asked if I wanted to move hotels, but rather told. My room looked NOTHING like any of the pictures on this site. It almost looked like a jail cell painted over (bigger and nicer, but that's what the walls looked like. No pictures, nothing. The bathroom was remodeled, but everything else was dull. I also looked up their sister hotel to find out it was over $30 cheaper to stay in that night then what I booked for. When I brought this up, they said it was all based on availability. Their WiFi worked but anytime you went to use it again, you have to log on, which was an annoyance but it worked. This hotel was father from where I was staying the night before than the original hotel and from where I needed to go the next day. I read this happened to someone else too, so this is not uncommon, but in my opinion not acceptable.
Response from General Manager on Aug 18, 2016
Dear Jennifer, We are sorry for your disappointment, unfortunately when there is a trouble it is our professional duty to find an alternative for our guests whether you like it or not. You were moved due to a technical problem not because we like moving people. Our sister hotel is a high class hotel and has a good score with all major websites including Hotels.com. the sister hotel offers from a basic to an expensive room, we think that this was mentioned to you many times. The room we gave you was not among the cheap rooms, the price for that room was even higher than the room you originally booked. We accept your personal opinion of choices, the sister hotel is located in a historical building dates 1AD, those pictures and paintings you saw are antique from the 1400 they were not a ”jail cell” Kind regards Staff

8/10 Good

Kian, Toronto, Ontario

Liked: Cleanliness
Very good location
The room was small. Staff were friendly. Location was great. Our room was clean
Response from Mike on Jul 24, 2016
Thank you so much for your positive feedback. Kind regards staff

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Decent place, Great location, Service not great
excellent location. Rooms were large - there were 3 of us and plenty of room. The huge downside was the shower. It's tiny and I'm barely 5 ft 1 inches tall. It was very uncomfortable. There were two staff members who work there and trade shifts. Anna Maria was wonderful -very kind and helpful. However the man, I think his name is Sidik, was not friendly. He made us feel uncomfortable when we asked for anything "extra" like blankets, towels, etc. He argued with us quite a bit and even shook his head at me when I requested a blanket. He insisted that the City Tax be paid in cash which I found to be a bit odd considering the Internet says it's fine to pay the City Tax in cash or credit card. I held my ground, refusing to pay cash, and paid it via credit card. He made my daughters and I uncomfortable, and I would not stay there again if he is working there.
Response from Mike on Jul 16, 2016
Dear Guest, Thank you for your review and your choice. we are sorry that your stay was not 100% positive and we apologize for the incovenience you had. Kind regards staff

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Excellent location
The hotel was in a great location near Piazza Navona and you could easily walk to most of Romes big sights. Staff were friendly and helpful. The room was clean with nice decor, however it was very small (we barely had room for two suitcases) and the room was located in the reception area so lacked privacy and was sometimes noisy.
Response from Mike on Jun 23, 2016
Dear Guest, Thank you for your feedback. just to precize, the room you had booked was the "economy" type the smallest in the hotel and the cheapst, we have other big size of rooms. we recommned you to book the standard size rooms or to contact us before booking. Kind regards staff

2/10 Terrible

Celeste

Disliked: Staff & service
This hotel was FAR BELOW our expectations!! The hotel that we booked apparently had an issue with it so when we showed up, we were told that we were rebooked at their sister hotel and were given upgraded rooms. The so called 'upgraded' rooms were a very simple small room, it was clean, but not up to par with what we had booked. We were not given any discount for our inconvenience. Further more when we went to eat breakfast on the first day, it looked sub par at best, most things they were out of and there was absolutely no seating at all so we decided to eat elsewhere even though we had paid in our room rate for breakfast. Do NOT book with either this hotel or Hotel Navona, BAD experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The staff went our of their way to make our stay special and we really enjoyed it. The shortest of walks to piazza navona so it is very central.
Response from Mike on Jun 24, 2016
Thank you so much for the great review. Kind regards staff

10/10 Excellent

Patricia, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in great location.
We stayed at this hotel twice during our five weeks in Italy and both times truly enjoyed it. I understand the rooms are of different size, and it was worth upgrading to a slightly larger room on one of our stays. The rooms are nicely decorated, and kept spotless daily. Perhaps what's best is this hotel's location, just a few steps from Piazza Navona. We walked everywhere in Rome and could always take a quick break and get back to our room for a rest if needed. The street has easy access - ask for a room with a window to the back street and you will have no noise at all, even if you open the windows. The employees were wonderful and always eager to help. Siddik was fabulous with his nice attitude, professional demeanor and exquisite cappuccinos. Breakfasts were fine and plenty. Perhaps the breakfast room (and furniture) was small, but many things are in Europe, so we adapt. Do not be put off by your first impression (as this hotel takes half a floor of an old palazzo, so there are other tenants in the building). Thank you Residenza Zanardelli for a wonderful stay!
Response from mike on Apr 17, 2016
Dear Patricia, Thank you for your excellent review and your kind comments regarding the level of service received in the Residenza Zanardelli. We will ensure that your comments will be shared with all the staff as it is always gratifying to receive such a praise. Thank you very much for your advice on the chairs, of course we will take consideration on changing them . We look forward to welcoming you back for another memorable stay in the near future. Best regards, the Hotel Management

10/10 Excellent

Julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for three nights with my husband and kids aged 10 and 7 we enjoyed our stay and it is very central for everything
Response from Mike on Jun 18, 2016
Dear Juliel, Very good to know that the hotel was nice for you Thank you so much for spending your time in writing these important words. We look forward to meeting you in another occasion. Kind regards Staff

4/10 Poor

Funky, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Don't choose the standard small room
The room is tiny with a tiny bathroom and a sink that is designed for a hobbit. Not suitable for 2 people. The breakfast is very limited and a bit cheap. The hotel is on a busy street and the noise from the roads will keep you up at night.
Response from mike on Nov 29, 2015
Dear Guest Sorry for not being at your expectation. Our hotel is a small boutique hotel we have different kinds of rooms, the one you had which you chose online was the “economy” room, which is the cheapest in the hotel. All our other rooms are big and very comfortable. Please if you ever return please inform us we will upgrade your reservation without extra payment. Kind regards Staff

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities

8/10 Good

Stephen, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome is very nice place to visit I would go again.
Very good location only 15 mins to St. Peter's but be prepared for walking the bus stop was just out side the hotel. Use the bus they are very good and lots of them.
Response from Mike on Jan 2, 2016
Thank you so much for your positive feed back. Kind regards staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jackie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice small hotel Well located
This lovely small hotel is well located and in walking distance of all tourist attractions, restaurants and shopping area's. It has only 7 rooms and is situated on the first floor of a classic old traditional Italian building. Although the breakfast was continental style it was adequate and there was sufficient choice. The breakfast room was snug but again adequate. The staff can not do enough to help, especially Siddik who dispite his long shifts was always happy, joking and so helpful, nothing was too much trouble for him. The rooms were spacious and very clean. It was our wedding anniversary and we were welcomed with a bottle of champagne , a very nice touch. If you like the big characterless chain hotels, this is not for you!
Response from Mike on Oct 30, 2015
Dear Jackie, We have no words to express our deep satisfaction for your review, it is a great pleasure for us to receive such a wonderful review from you, you took much of your precious time to give all the necessary details for other readers, simply it was wonderful. We are very glad you liked our hotel, service, staff, location and the surrounding area. We look forward to meeting you in another occasion. Our best wishes Kind regards Staff

10/10 Excellent

Bernadette, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip to Rome
Great little hotel, only six rooms, more like a bed and breakfast in an apartment building. Staff was friendly and helpful. Very convenient to Vatican City and Pantheon. Great value!
Response from Mike on Jan 2, 2016
Dear Bernadette, Thank you so much for spending your time in writing these important words. We look forward to meeting you in another occasion. Kind regards Staff

10/10 Excellent

Sharon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The room was small but very nice and very clean. The staff was friendly and helpful. Breakfast was included and good. Air conditions worked really well. I would stay here again.

8/10 Good

SHARON, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities
We were only in Rome for 3 nites before our Meditarranean Cruise and wanted to find a hotel that was centrally located and could accommodate 4 in a room (which is a rarity in Rome!). Residenza Zanardelli was recommended by friends and it was just perfect. The small, simple hotel with the attentive staff was great and we could walk right out our door to many of Rome's sites. The continental breakfast was enough to start your day and the cappuccinos were delicious.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Stacey, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location and the staff!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kristin, P

Liked: Cleanliness, property conditions & facilities, room comfort
Decent experience
Decent location by Piazza Novana and a short walk to the Vatican City. Some street/car noise at night so not good for light sleepers. Breakfast was ok. Wifi was good. Clean and updated rooms and bathrooms.

8/10 Good

marie, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple but lovely
Staff were really helpful and funny, they really helped us. Location is prefect, you're close to everything - right in the middle of the pantheon and the Vatican really. Simple room, but very clean, and comfortable. Not a grand reception when you walk in (it's on the first floor) but don't let that put you off! We stayed 2 nights, great for a cheap stay in Rome.

8/10 Good

Clara, Glasgow

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel in a central location
good hotel a 5 minute walk from piazza navona and 20 minute stroll to the Vatican. Well placed for most tourist areas. UK super king bed with memory foam mattress topper meant an excellent sleep for us. Despite being on a main road it was quiet at night and we were not disturbed, even an afternoon nap was peaceful with minimal noise. Good restaurants and bars nearby, taxi rank at the end of the street and a bus stop right outside.

10/10 Excellent

Anita, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a short stay
It's always difficult to know what you're going to get when booking over the internet, but we needn't have worried. Residenza Zanardelli is perfectly positioned for all that Rome has to offer. Just a couple of hundred yards from Piazza Navona, it has everything close at hand. The 'guest house' itself is clean and comfortable. We were welcomed by Siddiq who went out of his way to ensure our stay there was perfect. Nothing was too much trouble for him and on our day of departure he even got up early to make sure we didn't miss out on breakfast. The only slight downside to this hotel is that with it being so very central, it could be a little noisy at night. Ultimately though, it was a small price to pay for a fantastic location. We will definitely return to Rome and Residenza Zanardelli will be our first choice. Highly recommended!! Thank you Siddiq!!

10/10 Excellent

Liz, Pontefract, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated for all Rome's major attractions
A very pleasant experience in the centre of Rome. All major attractions are in walking distance and the room was very comfortable Friendly and helpful staff. The only downside is traffic noise, but that's a minor issue and the double glazing deals with it admirably.