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I stayed for one night because I was trying to visit the state park close to it. My stay was fine, didn't have any issues that I can think of. The bed was comfy, the room smelled good and I booked it through Expedia last minute. The lady who checked me in started off with a bit of an attitude but she loosened up.
Good clean and safe place. A lot of restaurants are at walkable distance. Friendly staff.
Madhumita
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Madhumita,We're delighted to hear you enjoyed our convenient location and found our staff friendly. Thank you for sharing your positive feedback with us! Your satisfaction is our top priority, and we hope to welcome you back for another pleasant stay in the future.
Front desk person was kind and courteous. The room was spacious and clean. This was an older hotel but had plenty of upgrades that made it feel new for the most part.
Terri
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Terri, We are delighted to hear that you had a pleasant experience with our front desk team and enjoyed our spacious and clean rooms. Your feedback on the upgrades is appreciated as we strive to provide a comfortable stay for all our guests. We hope to welcome you back again soon for another enjoyable stay.
Refrigerator was broken in 1st room,,food was left in it, smelled like something died, we were quickly given the room next door, that Refrigerator didn't work and it smelled too, just not as bad.
Bret
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Bret, We regret to hear about the inconvenience you experienced with the refrigerators in your rooms. Our team is always available to assist with any issues to ensure a pleasant stay for our guests. Your feedback will be shared with the relevant departments for review and improvement to prevent such occurrences in the future.
8/10 Good
John
Apr 16, 2024
Liked: Cleanliness, staff & service
Good
John
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello John,Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services for future guests. If you have any further concerns, please reach out to our management team directly for assistance with your experience.
Friendly staff, quiet location, clean, convenient, breakfast included. Close to some shopping, gas, coffee and food. Very good restaurant with steak and other just a few blocks away. About 20 miles to Petit Jean State Park. I’ll stay here again on my next visit to the area! Thank you!
Michael
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Michael,We are delighted to hear that you enjoyed our friendly staff, quiet location, and convenient amenities during your stay. It's great to know that you found our proximity to shopping and dining options convenient. We appreciate your kind words about our restaurant and are thrilled that you would choose to stay with us again on your next visit to the area! Thank you for your positive feedback!
Hello Royce,We regret to hear about the issues you encountered during your recent stay. We appreciate your feedback and will address your concerns internally for improvement. Your comments are valuable to us as we strive to enhance our guests' experience moving forward.
Hello Angela,Thank you for sharing your feedback with us. We appreciate your suggestion and will consider it for future improvements to enhance our guests' experiences. We hope you otherwise enjoyed your stay with us!
8/10 Good
Colt
Mar 14, 2024
Colt
Stayed 4 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Colt, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!
Hello Robert,We are pleased to hear you found our room rates to be of good value. Your feedback is appreciated.
2/10 Terrible
david
Mar 3, 2024
david
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello david,We're sorry to hear your experience was not up to our usual standards. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value all feedback to ensure we provide the best experience for our guests.
4/10 Poor
Alonna
Sep 11, 2023
Disliked: Property conditions & facilities
Alonna
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Alonna, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.,
Rooms was smoked in and stunk very bad. Dirty and nasty place.
Luke
Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hello Luke, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
6/10 Okay
Julian
Sep 1, 2023
Liked: Staff & service
Hotel was average nothing fancy staff was great
Julian
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Julian,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Bed was comfortable. Pool was out of order, no continental breakfast, coffee was instant. Really bad stay
Millie
Stayed 2 nights in Aug 2023
Response from Manager on Aug 27, 2023
Hello Millie,Thank you for sharing this experience with us. We truly value you feedback with regards to our bed and breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
The front desk attendant wasn't very clean and creeped me out
Kevin
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Kevin, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our front desk. Your voice is very valuable to us and we hope you will return on your next travels.
property was filthy and in disarray, staff not friendly or helpful
Carolyn
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Carolyn,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
10/10 Excellent
Kenneth
Traveled with family
Jul 19, 2023
I enjoyed myself there
Kenneth
Stayed 12 nights in Jun 2023
Response from Manager on Jul 21, 2023
Hi Kenneth,Thank you for sharing the wonderful rating about your experience here with us. We are happy to know that you enjoyed your stay, and we hope to have the pleasure of hosting you again soon.
6/10 Okay
Paul
Jul 16, 2023
Asked for non smoking room..not what I got. VERY OUTDATED!
Paul
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Paul, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
The pool was closed for the year and it was not advertised until I checked in. The biggest reason I chose this hotel was for the pool. And the pool was closed with no forewarning.
Jason
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Jason, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
10/10 Excellent
Russell
Jul 2, 2023
Russell
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Russell,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
6/10 Okay
Tracy
Traveled with family
Jun 25, 2023
Received one room and walked in and it had mold on the bathroom door and a bad odor in the room. Went to the clerk and he kept asking me if a room on the 2nd floor was fine. At that point a.I wanted was another room that didn’t stink.. He called his supervisor and finally gave us another room.
Tracy
Stayed 1 night in Jun 2023
Response from Manager on Jun 26, 2023
Hello Tracy, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
We used to stay here at least twice a year, with no problems. It has gone down hill!! Wreaked of smoke and nastiness. Checked out pretty much right after opening the door to the room.
Tammera
Stayed 1 night in Jun 2023
Response from Manager on Jun 14, 2023
Hello Tammera, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
6/10 Okay
RHONDA
Jun 4, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was good. Older facilities. Would not have stayed if traveling alone. No breakfast. Seems like a rough area maybe. Colton's Steakhouse was excellent and fun. Ok value for the room.
RHONDA
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello RHONDA, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
It was a great stay. We were just taking a trip away from home. Husband can't climb stairs, so they exchanged our room to one downstairs for no extra charge. We absolutely loved Morrilton Ar and will def be back!!!!
Glenda
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Glenda,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.
6/10 Okay
Loren
Business traveler
May 9, 2023
Tried to put me in a smoking room. It smelled terrible asked for another room and at first they said the only room they had was 2 queen room and couldn’t give that to me as I signed up for a King room. I said I didn’t sign up for a smoking room and got one. He eventually put me into the the double queen room which was nice and the room was pretty good
Loren
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Loren, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
4/10 Poor
Shannon
Traveled with family and small children
May 6, 2023
Liked: Staff & service
Room smells like smoke! Front desk staff did give some air freshener to try and help. It’s alright if you are staying one night. Can’t complain too much, it was cheap!
Shannon
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Shannon,Thank you for being a valued guest and for providing us the feedback regarding our staff and also our front desk. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Front desk was super nice and tried to be helpful.
The room was advertised as sleeping 5 with a sofa, no rooms with a sofa. We were given a mat to use but there were no blankets available. The refrigerator knob was missing and it smelled like something was dead. Overall, I was glad it was an extremely short stay.
Lana
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Lana,We appreciate that you've taken the time to share with us regarding our front desk and your insights regarding our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.
6/10 Okay
Cinthia
Apr 22, 2023
Liked: Staff & service
Plan ahead
Ask for a smoke free room or it will be overwhelming. I didn't think of that when booking.
Cinthia
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Cinthia,Thank you for taking the time to share your comments regarding our room. We hope you will return so that we can provide you an even superior experience.
Desk clerk was openly prejudice against handicapped people to pander to personal friends, and admitted verbally that she did it on purpose.
Emery
Stayed 1 night in Apr 2023
Response from Manager on Apr 6, 2023
Hello Emery, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
6/10 Okay
Mystie
Mar 18, 2023
Liked: Cleanliness, staff & service
Mystie
Stayed 1 night in Mar 2023
Response from Manager on Apr 14, 2023
Hello Mystie, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
8/10 Good
Denise
Traveled with family and small children, Traveled with partner, Traveled with family
Mar 12, 2023
Liked: Cleanliness, staff & service
On their website they can’t accommodate 5 people. We had to go buy an air up mattress. They don’t have any rollaway beds. The guy at the front is nice and helpful.
Denise
Stayed 1 night in Mar 2023
Response from Manager on Mar 13, 2023
Hi Denise,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.
10/10 Excellent
Jeff
Feb 23, 2023
Jeff
Stayed 1 night in Feb 2023
Response from Manager on Feb 25, 2023
Hello Jeff,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
8/10 Good
Renee
Jan 1, 2023
Liked: Cleanliness, staff & service, room comfort
Hotels.com and Super 8 is overrated.
I didnt like having 2 doors to enter our room. Only one little bar of soap and one tiny bottle of shampoo for 2 people. Large shower chair that looked broke was in the bathroom. One small towel to dry off with and use for wet hair. Hotels.com said our stay included breakfast and they only had a cup of coffee and super8 told us if we wanted breakfast we had to go to waffle house next door but we were to tell them we were a guest at the hotel and tgey would give us a generous 10 percent off our meal. I cant trust Hotels.com now. Hotels.cim does not update their ibfo on the hotels they offer and this is the 3rd time ive had an unpleasant surprise.
Renee
Stayed 1 night in Dec 2022
Response from Manager on Jan 7, 2023
Hello Renee,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Christina
Dec 30, 2022
Christina
Response from Manager on Nov 7, 2023
Hello Christina,Thank you for taking the time to provide your feedback! We're delighted to hear that you had a 5-star experience with us. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.
6/10 Okay
Cheryl, Fort Smith
Traveled with family
Oct 30, 2022
Liked: Staff & service
Property is not updated. Painting was sloppily done. Only two very thin towels. No hand towel. Pillows are very small and lumpy. Bed is very hard. Says light breakfast and there is no breakfast. No coffee in room only lobby. Overpriced for this level of hotel. Will not be back.
Cheryl
Stayed 1 night in Oct 2022
Response from Manager on Oct 31, 2022
Hello Cheryl, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Hello Clara,Know that your voice is of tremendous importance to us and we value your comments about our room. We hope to see you again in the future.
10/10 Excellent
Timothy
Traveled with family
Oct 24, 2022
Liked: Cleanliness, staff & service
Easy n efficient check-in process
Timothy
Stayed 1 night in Oct 2022
Response from Manager on Oct 25, 2022
Hello Timothy,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
Hello Guest, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Good
Shari
Oct 18, 2022
Liked: Cleanliness, staff & service, room comfort
Good for the price
The place was clean and the service was good. My only complaint is that when they did the renovations it looks like an armature did the detail work. And not in just one or two places. The mattress was very comfortable. My husband and I both slept well on it.
Shari
Stayed 1 night in Oct 2022
Response from Manager on Oct 20, 2022
Hello Shari,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our service as well as our mattress. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Hello Pam,Thank you for sharing this rating, and we welcome you to visit us again anytime.
8/10 Good
James
Oct 10, 2022
James
Stayed 1 night in Jun 2022
Response from Manager on Oct 12, 2022
Hello James,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
Hello Christian,Guest satisfaction is our number one objective so we really appreciate the input regarding our front desk. We hope to see you again in the future. Thank you for your valuable business.
Hello Malcom, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Hello Christy,Know that your voice is of tremendous importance to us and we value your comments about our bed. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
8/10 Good
Vicki
Aug 10, 2022
Liked: Cleanliness, staff & service, room comfort
They provide no breakfast — disappointed!
Vicki
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Vicki,
We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Hello Duncan Moose,
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.