Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wedding weekend

Posted May 4, 2015
Pros: Excellent Bell personnel. Excellent check in/ reservation staff.
Cons: how to mix a Manhattan.
---did not have a place to stay when we arrived in Sacramento. Daughter found the hotel on Expedia. We wanted to be near the Oak Park Brewery. The location was perfect. Nice area next to the park.
Comment from Hotel Management
May 7, 2015 by Terra M., Hotel Management
Lucky us that you decided to stay with us! Our staff is truly our best asset! Thank you for your kind acknowledgement.
5 out of 5
Recommended
for Everyone
by A verified traveler

My regular has been replaced.

Posted May 3, 2015
Stayed here because my regular was booked. My regular has now been replaced by Hyatt Regency.
Comment from Hotel Management
May 7, 2015 by Terra, Hotel Management
We are so excited to welcome you to the Hyatt family! Can't wait to for your next visit!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom tahoe

Comfortable

Posted Apr 20, 2015
Room was clean & comfortable, most comfortable bed ever! staff were great. Easy walk to happenings down town. Pool is in an area surrounded by thick shrubbery so that passers cannot see or be seen, ok but a little awkward. There wasn't enough seating to find a spot in the sun and the hot tub was gross so we weren't able to utilize that. Paying $20 for parking after paying $160 for a room, I get it, maybe the garage isn't owned by the hotel but it would have been nice if a parking spot were included.
Comment from Hotel Management
Apr 25, 2015 by Terra, Hotel Management
Glad you rested well in our new beds!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Stayed here many times and will stay there again. Is comfortable, but the walls are thin and you can hear your neighbors
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Apr 18, 2015
Location: Old Sacramento well worth a visit. The Capitol building.
Excellent dinner, especially the steak. Very good breakfast, comfortable room, clean, friendly staff.
Comment from Hotel Management
Apr 25, 2015 by Terra, Hotel Management
We appreciate your kind comments! Glad you had time to enjoy the hotel and the local area!
3 out of 5
by A verified travelerfrom Humboldt California

Right next to the state capital parks and building

Posted Mar 29, 2015
Did not meet my expectations however, the staff was super friendly and gave us a free meal and gift.
Comment from Hotel Management
Apr 9, 2015 by Terra, Hotel Management
I am sorry we didn't meet your expectations. I am pleased to hear that the associates attempted to improve your experience. Our team and staff are available at any time for our guests needs.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bend, OR

Capitol view

Posted Mar 25, 2015
Pros: Classy, great reception, fantastic bars and restaurants
Cons: Nothing
Location: Capitol Building, great restaurants
Wonderful classy hotel close to I-5 exit - perfect stay
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
Classy hotel, with classy guests! Thanks for your comments!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Placerville, CA

Good location

Posted Mar 17, 2015
Pros: The beds were lovely.
Cons: If someone is staying at this hotel, they should not be charged for parking. It is absurd to charge for parking with the amount of the room rate.
Location: Sacramento Community Center.
We booked our room here for a concert that we were going to at the Sacramento Community Center. We walked out the door of the hotel and into the doors at the community center. The restaurant, Dawson's, was very pricey and the food combinations were odd. Simple is better. There was noise in the room from the street with folks driving by with the bass level high in their cars. On the 8th floor our windows were shaking. A light for seniors so that they could see the way to the bathroom would be nice too. In the drink selection that the room offered, not one of them went with Red Bull as a mixer. Soda water, tonic water, cola or a lemon lime were more appropriate and not available. The wait staff in Vines were all attentive and caring. Nice selection of food, but the cost of $21 per meal should have at least offered us a mimosa. The sausage looked like it came from a can. The onions to go with a bagel and smoked salmon, did not look fresh. The scones were not good at all, but the eggs Benedict was fantastic! The front desk staff should let visitors know about what is in the area. We were not told about any other places to go or what was in the neighborhood for eating, drinking or entertainment. It also would have been nice to have been told about the running race that was happening on check out day. We had trouble getting to the freeway to go home due to road closures.
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
We are lucky to have a central location in downtown Sacramento! Thank you for your suggestions regarding the mini-bar options, should you ever need additional options or assistance our staff is here to assist in anyway we can, please don't hesitate to ask!
5 out of 5
Recommended
for Everyone
by A verified traveler

terrific hotel in excellent location

Posted Mar 16, 2015
breakfast included 3 pm checkout Nice pool/Jacuzzi and the health club is good too Nice location to enjoy downtown Sacramento
Comment from Hotel Management
Mar 26, 2015 by Megahn, Hotel Management
Glad you had time to take a dive in the hotel pool and Jacuzzi as well our newly renovated Stay Fit Gym!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location next to Convention Center.

Posted Mar 14, 2015
Staff very accommodating regarding parking and early check-in.
Comment from Hotel Management
Mar 16, 2015 by Terra , Hotel Management
Thank you for being our guest! Glad we were able to assist an early riser!