Ratings based on 730 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice updated hotel close to downtown

Posted Feb 3, 2015
The staff and rooms are great, bar and restaurants good. Hyatt still having 4 different authorization charges on my credit card days after I checked out and payment already cleared is unacceptable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide South Australia

fantastic hotel except for the noisy aircon

Posted Feb 2, 2015
Pros: the bar where you can get meals and snacks and my room
Cons: quieter air conditioning
Location: I had limited time and came to Sacramento to see Joseph and his amazing technicolor dream coat, what an amazing show, thoroughly enjoyed the show.
The room was extremely comfortable with a balcony that allowed great views of the city buildings and surround area. early in the morning there were some inconsiderate hotel guests who talked and laughed very loudly with their balcony door open waking sleeping hotel guest in nearby rooms, I was one of them. after being woke for the 4th time in the space of an hour, I turned on the air conditioning to drown out these noisy people, the air conditioning even on the lowest fan speed was very noise could not hear the people, but could not sleep due the the noise of the air conditioner. After lying awake for 45 minutes I turned the air conditioner off and luckily the noisy people were silent. Upon check out I made known that I was not happy to be woken up and was told that these noisy people were thrown out of the hotel and I received some compensation for this inconvenience. apart for this issue the hotel is beautiful, centrally located and the staff extremely friendly and welcoming. will return next time I am in Sacramento.
3 out of 5
by A verified travelerfrom Redding, CA

too expensive&inconvenient&parking expensive too

Posted Jan 26, 2015
Pros: Starbucks attached to hotel right outside of front door
Cons: Everything cost money in the hotel; internet, tv, parking, etc. The price of the room was very high for the quality
Location: Downtown Sac. We were attending a Jesus Culture Conference/Concert
The bed was very very comfortable and helped me like the entire experience better than if they were not comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Best hotel stay I've had, the staff is so friendly no matter where you are in the hotel. They always greet you with a genuine smile, never fake or forced. I love it here!
Comment from Hotel Management
Jan 25, 2015 by Megahn, Hotel Management
Thank you so much for taking a moment to recognize our associates! They truly set us apart from the competition, I cant wait to share your comments with them!!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Sandpoint, ID

Nice hotel - incredible breakfast!

Posted Jan 13, 2015
Pros: Everything
We spent last weekend at this hotel and it was very comfortable. Clean rooms, comfortable mattress and quiet at night ...and the breakfast buffet was the best I have ever had. We will be sure to stay here on future trips to Sacramento.
Comment from Hotel Management
Jan 20, 2015 by Megahn, Hotel Management
And we will look forward to having you back on future trips! Thank you so much for posting your review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oakland, CA

Close to convention center and well run

Posted Jan 5, 2015
Hyatt's are generally good, but the staff there are really excellent - genuinely friendly and helpful. Room service was reasonably priced and very efficient. The hotel itself is immaculate with all the hoped for facilities.
Comment from Hotel Management
Jan 11, 2015 by Megahn, Hotel Management
Thank you so much for the 5 star review!! I can't wait to share your feedback with our team!
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed overnight to rest on our way to Oregon

Posted Jan 1, 2015
Pros: The service is excellent.
The service iupon arriving at the hotel is excellent. Our luggage is taken cared off when we arrive and during departure. We had slept all night during our stay. Breakfast is satisfying and completes our stay as we continue our travel.
Comment from Hotel Management
Jan 2, 2015 by Megahn, Hotel Management
Sounds like the perfect stay! Thank you so much for sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom monterey ca

CLEAN hotel and AWESOME customer service!

Posted Dec 28, 2014
I stayed here during the holidays. Despite this very busy time and with weddings going on, the customer service had exceeded my expectations. I personally dread staying in hotels. But this place went out of there way to make sure I was was happy. From the valet to the room service. And rooms were VERY clean. There was no need to use my own sheets. Lol I know I sound crazy, but to me hotels are just dirty so I always travel with pillow cases and sheets. But this location was very clean. Id definitely will be staying here next time I'm in town. Oh yes, location is perfect as well. It's in the middle of everything!
Comment from Hotel Management
Dec 30, 2014 by Megahn, Hotel Management
Thank you so much for sharing your feedback! Our Room Attendants are very dedicated to the cleanliness of the hotel, I can't wait to share your comments with our Housekeeping team!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento ca

Wonderful stay

Posted Dec 27, 2014
We arrived on Christmas eve. Hotel staff was wonderful checkin was extremely easy staff was beyond cheerful and courteous. Room was beautiful and very clean. Location is great walking distance to several restraints and bars. Hotel bar had great service and again wonderful staff.
Comment from Hotel Management
Dec 28, 2014 by Megahn, Hotel Management
Our staff truly set us apart from the competition! Thank you so much for the wonderful review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hawaii

Very nice hotel in downtown Sacramento

Posted Dec 26, 2014
Excellent hotel and staff. Good location, easy access from airport and getting on and off freeways.
Comment from Hotel Management
Dec 27, 2014 by Megahn, Hotel Management
It's hard to beat our location! Centrally located and close to all our local attractions. Thank you so much for sharing your review!