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Colonial hotel. Good. Pay more attention to details when it comes to clean the rooms and even the fans. We got one and it was so gross. Good breakfast overall. Great and helpful staff. Close to main street “ Calle Real “ in Salento.
Katherine
Stayed 1 night in Aug 2023
Response from Diana L. - Marketing Manager. on Aug 24, 2023
Dear Katherine,Thank your for your feedback, we will check with our cleaning staff, Usually we do a good cleaning of the rooms.
Manager need to be more respectful. And treat all the guests as equal.
Luz
Stayed 2 nights in Jul 2023
Response from Diana L. - Marketing Manager. on Aug 1, 2023
Estimada Luz, Gracias por su retroalimentaciòn, tratamos de que todos nuestros huespedes se sientan bien atendidos y satisfechos, pienso que fue un malentendido porque el gerente de manera respetuosa les solicito moderar el volumen del ruido al grupo y esto les molesto, lamento mucho el malentendido.
We stayed at their best room....almost 200 usd per night. It has NO air conditioning, NO water preassure, NO hairdryer, NO hair conditioner
Real simple things for a normal hotel
ALFONSO
Stayed 1 night in Jun 2023
Response from Diana L. - Marketing Manager. on Jul 4, 2023
Estimado Alonso,Gracias por su retroalimentaciòn, vamos a tomar en cuenta sus observaciones, dentro de los amenities del baño de la habitacion esta crema hidratante, shampo y jabòn liquido, elaborados con ingredientes botánicos, libres de aceites minerales, siliconas y parabenos, vamos a tomar nota del acondicionardor para el cabello.LA habitaciòn si cuenta con secador para el cabello, lamento que no lo hayan visto, esta ubicado en una canasta en el closet de la habitaciòn.
The only thing I didnt like was that the rooms don't have a/c and at night could get a lil warn in the room, because you can not open the window that face the hallway.
The location is perfect and I love the rustic style embedded in what it seems to be a new building. The only complain we have is that the bed was extremely hard for us.
The staff were very accomodating, approachable and provided great customer service.
The only complaint I have is there was no hot water in the lavatories; the shower was fine and provided hot water.
Beautiful hotel, our suite was spotless, extremely clean, very welcoming staff, the reception did take care of our transportation in general.. best decision…(transport service outstanding).. the town itself is very safe, so… the property is safe as well. Bilingual staff… I’m ready to go back again.
Julio
Stayed 3 nights in Feb 2023
Response from Diana L. - Marketing Manager. on Feb 27, 2023
Thank you Julio for your feedback! hope to see you soon in Salento
First impression counts, first, at check in an overcharge of nearly Us$20 Dollars for a supposedly tax. When i purchase the room on orbitz it clearly says “all taxes included” what is your definition of “all”
Room was no even close to what they advertise, size and cleanesless,
No ammenities at all
Poor quality breakfast real bad.
No the friendliest staff either.
I would No recommend this hotel to anyone.
Pricey for what you get.
Leonardo
Stayed 1 night in Jan 2023
Response from Diana L. - Marketing Manager. on Jan 26, 2023
Estimado Leonardo,Lamentamos que su experiencia no haya sido positiva, la exención del IVA solo se puede hacer a extranjeros que presenten el pasaporte con sello de entrada al país, sino presenta esta documentación se debe hacer el cobro, trabajaremos con Ortibz para que sea más clara esta información, y tomamos nota de las otras observaciones para mejorar nuestro servicio.Gracias,
8/10 Good
Ashley
Jan 23, 2023
Ashley
Stayed 3 nights in Jan 2023
2/10 Terrible
Diana
Jan 14, 2023
Diana
Stayed 1 night in Jan 2023
Response from Diana L. - Marketing Manager. on Jan 16, 2023
Estimada Diana, nos gustaria conocer el motivo de la calificación para mejorar nuestra experiencia.
It's a low cost hotel, with below average quality. The towels were stained, the pillow smelled like sweaty armpit, it was gross. I asked for the pillow cover to be replaced and saw mold on the nasty pillow. The breakfast options were very limited. On site covered parking was a plus but there is no security personnel. Location was central to main town streets.