All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Theresa, thank you for sharing your experience at Hyatt Place Salt Lake City Airport. Your compliment about our room design is greatly appreciated. We're looking forward to welcoming you back in the future.
4/10 Poor
Jeffrey
May 5, 2024
Liked: Cleanliness
Disliked: Staff & service
Jeffrey
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Jeffrey, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
My only issue is that the rooms are not cleaned every day. Had to ask for TP and fresh towels after three days.
Scott Lee
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Scott, thank you for sharing your experience at Hyatt Place Salt Lake City Airport. We're glad to hear about your overall positive stay, although your feedback about room service definitely warrants further consideration. Our intention is to cater to each guest's individual needs, and we're sorry if your room wasn't serviced as frequently as you expected. We will work on avoiding these discrepancies as we strive for excellence. Looking forward to welcoming you back for a future stay.
2/10 Terrible
Dawn
Business traveler
Apr 28, 2024
Disliked: Staff & service, amenities
Very Dissatisfied with the service of the employees!!
Dawn
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 29, 2024
Dawn, it's disheartening to learn about your unsatisfactory experience with our team members. At the Hyatt Place, we strive to provide all guests with top-tier service, and it seems like we fell short this time. Your review is invaluable as it helps us identify areas for improvement. We trust that your future stays with us will mirror the high-quality service that we're known for.
Sandy, it's great to hear you had a wonderful experience at Hyatt Place Salt Lake City Airport. Your perfect rating speaks for itself and we truly appreciate it. We look forward to welcoming you back in the near future. Safe travels.
Thanks for the fantastic review, Yesenia!It's excellent you had such an amazing stay at Hyatt Place Salt Lake City Airport! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
4/10 Poor
Amber
Apr 9, 2024
Disliked: Staff & service
Amber
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Amber, it seems like your experience at the hotel didn't live up to your expectations. We regret that you didn't have an optimal stay and would greatly appreciate any specific feedback that could help us improve. A more delightful experience for our guests lies at the heart of our priorities, and your insights would be valuable.
6/10 Okay
Mark
Business traveler, Traveled with partner, Traveled with family
Apr 8, 2024
Liked: Cleanliness
Disliked: Staff & service
Our stay was just ok. Our room key was deactivated every night and we had to go to the front desk for 3 nights to reactivate it.
The front desk staff was rarely at their desk and we had to wait every time for someone to come to the desk and help us and they were not as friendly as they should have been. Breakfast was just ok. I would stay elsewhere next time.
Mark
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Mark, it's disheartening to read your comments about the challenges you faced with the room key and the wait you experienced at the front desk. Please rest assured that our team members strive to provide an efficient and friendly service. It's regrettable that your breakfast experience was just satisfactory. We understand your decision, but please know we would value the chance to deliver a far superior experience on a future visit.
Very nice, overall excellent, could use more outlets by sink and left side of bed
Lance
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Lance, it's wonderful to hear you enjoyed your stay at Hyatt Place Salt Lake City Airport. Our team appreciates your feedback on the outlets and we'll take it into consideration as we continually strive to enhance guest satisfaction. We hope to welcome you back in the near future.
Friendly staff, free morning breakfast was always awesome. For EV drivers they offer complimentary charging as well.
Robert
Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 30, 2024
Robert, thank you for recognizing the warm service of our team members at Hyatt Place Salt Lake City Airport. Indeed, our daily complimentary breakfast and convenient amenities like the EV charging station, enhance our guest's stay. We are thrilled you enjoyed your time with us and we look forward to your next visit.
Such a good location. I feel safe. Close to a really good restaurant and i like the people
Ann
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Ann, we're thrilled to hear about your memorable experience at the Hyatt Place Salt Lake City Airport. It's wonderful to know you enjoyed our strategic location and our close proximity to nearby eateries. Your feedback about feeling safe and welcomed by our colleagues is noteworthy. We appreciate you taking the time to share your thoughts, and we're already looking forward to your next visit!
4/10 Poor
Elena M
Traveled with family
Mar 25, 2024
Disliked: Staff & service
Elena M
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Elena, it's distressing to note that your stay didn't meet your expectations as implied by the rating. We would appreciate the chance to find out more about what might not have worked out for you, as we're continually striving to enhance our guests' experiences. Please consider sharing detailed feedback in the future. Thank you, and we hope to have the opportunity to serve you better next time.
Avoid this hotel! Dirty and run down. Felt unsafe. Moldy bathroom, terrible patchwork repairs. Very limited food options. Not worth the money.
James
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
James, it's distressing to hear about your experience. We're genuinely sorry that you felt unsafe and encountered issues with cleanliness and repairs. We always aim to provide a comfortable environment and diverse food options for our guests. Thank you for bringing this to our attention, rest assured, your feedback will be passed along to our team members for evaluation and improvement.
The breakfast in the morning was not desirable at all. Really had nothing, was told that the cook was in the hospital because of a sugar problem and didn't feel like cooking. No refund offered or even a discount. Should have a back up plan. Not what I paid for at all.
Sophia
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Sophia, we're sorry to hear that the morning meal was not up to your expectations. Regrettably, we experienced an unexpected situation with our kitchen team member which led to limited options. We appreciate your feedback on implementing a back-up plan and will duly consider it. While we understand the experience may not have been as you expected, we do strive to ensure our guests always get value for their fare. Thank you for your feedback.
Thanks for the outstanding rating, Travis!We're delighted your time at Hyatt Place Salt Lake City Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Jessica, it's wonderful to hear that you found the Hyatt Place Salt Lake City Airport impeccably clean and appreciated our tasty breakfast offerings. We strive for excellence in all aspects of our service and we're pleased to know we succeeded. Your positive feedback encourages us. We look forward to welcoming you back on your next visit to Salt Lake City.
Sarah, thank you for your stellar rating of Hyatt Place Salt Lake City Airport. We're thrilled you had a positive experience. We look forward to seeing you again on your next visit!
8/10 Good
Barbara
Traveled with family
Mar 19, 2024
Liked: Cleanliness, staff & service
LOVE the gentleman behind the front desk. Helpful and cheerful. You got yourself a great employee
Barbara
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Barbara, it's wonderful to know that your experience at Hyatt Place Salt Lake City Airport was enhanced by our ever-helpful and cheerful front desk colleague. Your kind words serve as a great encouragement to our team. We're looking forward to your next visit!
10/10 Excellent
John
Mar 18, 2024
Nice staff. Big rooms. Easy from airport. Be aware no dinner available but great breakfast
John
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
John, it's wonderful to read that you enjoyed your stay at Hyatt Place Salt Lake City Airport and appreciated our spacious rooms. We're pleased to know that our team members were welcoming and our proximity to the airport offered convenience. We understand your dining expectations and would like to inform you that there are renowned dining spots within easy reach. Thanks for the compliments about our hearty breakfast. We look forward to welcoming you back in the future.
Convenient location near airport. Pickup at airport was a little slow but not unreasonable. late salad dinner at bar was excellent and staff very friendly. overall a good stay!
David
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 19, 2024
David, it's wonderful to hear you found the location of Hyatt Place Salt Lake City Airport convenient and the late-night salad enjoyable. We appreciate your patience with the airport pickup and are glad the timing was within reason. Our team members always strive to deliver a friendly service and your feedback is very encouraging. Looking forward to your next stay to offer you an excellent service again.
10/10 Excellent
Joseph
Traveled with family
Mar 17, 2024
The shower pressure was bad
Joseph
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Joseph, we regret to hear about your experience with the shower pressure during your stay. We pride ourselves on providing top-notch facilities for our guests, and we appreciate your bringing this matter to our attention. We assure you that your feedback will be taken into account as we continuously work towards improvements. We're looking forward to ensuring your next stay meets your expectations.
Thank you for taking the time to share your feedback, Nathan.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
10/10 Excellent
Daniel
Mar 12, 2024
Shuttle bus and cleaness of hotel
Daniel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Daniel, thank you for sharing your positive experience. At Hyatt Place Salt Lake City Airport, we take great pride in providing a clean environment and convenient shuttle bus service. We hope to welcome you again soon.
8/10 Good
Joseph, Champaign
Business traveler
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
Very clean. Simple but good breakfast. Nice, will come back again.
Joseph
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Joseph, it's fantastic to know you appreciated the cleanliness of Hyatt Place Salt Lake City Airport, alongside our straightforward yet satisfying breakfast. We're thrilled to hear that you plan to return. It was truly our pleasure to provide a pleasant stay, and we eagerly await your next visit.
10/10 Excellent
Mark
Traveled with family
Mar 8, 2024
Liked: Cleanliness, staff & service
Water was not hot enough for shower
Mark
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Mark, your feedback regarding the temperature of the water in your shower is much appreciated. At Hyatt Place Salt Lake City Airport, guests' comfort is our utmost priority and we're always glad to adjust as needed. Please, during your next visit, do not hesitate to let our team members know immediately about any issues so they can assist promptly. We're looking forward to hosting you again.
Perfect for what we needed it for. Family members coming in from the airport at different times. Clean and spacious room. Great breakfast for the family.
Danielle
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 2, 2024
Danielle, it's wonderful to learn that Hyatt Place Salt Lake City Airport served your needs perfectly. Our team really prides itself on maintaining clean, roomy accommodations and providing a substantial breakfast. We value your experience and hope to welcome you and your family back in the future.
The air traffic was definitely louder than at some other SLC airport hotels. The public area was noisy, too, with a staff walkie-talkie on very loud. The room was comfy, if a bit worn.
Myra
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Myra, thank you for sharing your thoughts. It's unfortunate that noise levels from the surrounding area and within the hotel were not ideal during your stay. Our team is committed to keeping disturbances to a minimum. In regards to the comfort levels, we'll make note of them as we aim to continuously enhance the quality of our rooms. Your feedback helps us improve, and we thank you for it.
Warwick, it's wonderful to hear that you found our front desk colleague at Hyatt Place Salt Lake City Airport amiable and supportive. We strive to maintain this level of service and your compliment is much appreciated. We hope to welcome you back again soon.
Lesli, it's wonderful to see your high rating score for Hyatt Place Salt Lake City Airport. We're truly glad that you enjoyed your stay with us and hope to welcome you again soon.
6/10 Okay
donna
Feb 20, 2024
Liked: Cleanliness
donna
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Donna, thank you for taking the time to rate your recent stay. We're aware your experience may have fallen short of your expectations. Your feedback is important to us and we'd like to hear more about your stay so we can work on meeting those expectations next time. We hope for the opportunity to welcome you back in the future to provide a more satisfying experience.
2/10 Terrible
Nathan
Feb 8, 2024
Nathan
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Nathan, we noticed your rating and want to understand more about your experience. We value all feedback and use it to continually improve our guest experiences. If you would like, please reach out directly to share more about your stay. We hope for an opportunity to serve you better in the future.
Thank you for taking the time to leave this wonderful rating, Garry! We hope to see you again soon at Hyatt Place Salt Lake City Airport so we can share yet another amazing experience!
It was a good place to stay for connecting on our flight back home.
Joseph
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Joseph, it's wonderful to hear that Hyatt Place Salt Lake City Airport served as a comfortable stop for your journey home. We truly appreciate your positive feedback and look forward to welcoming you back during your future travels. Safe journeys!
Richard, it's wonderful to hear that you appreciated the convenient position of Hyatt Place Salt Lake City Airport. Our prime location is indeed one of the aspects we're very proud of. We hope you had an exceptional stay and look forward to welcoming you back in the future.
Elvira, it's fantastic to hear you found the Hyatt Place Salt Lake City Airport to be beneficial in terms of its location. We always strive to provide ease and accessibility to our guests. Looking forward to welcoming you back during your future travels.
Thomas, we're grateful for your positive rating for Hyatt Place Salt Lake City Airport. Your feedback is important to us and it helps us continue improving our services. We can't wait to welcome you back again soon.
2/10 Terrible
Anthoney
Feb 5, 2024
Anthoney
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Anthoney, it appears you've left a rating without any accompanying review text. This makes it a bit challenging for us to understand what areas didn't meet your expectations. We encourage you to share more about your experience, so we can strive towards improving those areas.
10/10 Excellent
Cynthia
Traveled with partner
Feb 5, 2024
I Did not like that I could not have the bedside left light on by itself. The sofa lights had to be on for my bed light to work. There is no on/off toggle on the sofa lamps. I was unable to enter the correct time on the nightstand clock. It was an hour behind.
Cynthia
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Cynthia, it's great to hear from you and we appreciate your feedback. At Hyatt Place Salt Lake City Airport, we continuously strive to enhance our guest experience. We apologize for the inconvenience regarding your room's lighting and time display. Your insights will certainly contribute to our efforts for improvement. We hope you will give us another opportunity to serve you better in the future.
6/10 Okay
Evan Reed
Business traveler, Traveled with family
Feb 5, 2024
Liked: Staff & service
Really close to the airport so it’s good fir quick in and out convenience. Airport shuttle is a plus.
Evan Reed
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Evan, we appreciate you acknowledging the convenience of our location close to the airport. We're glad to hear you found our airport shuttle service helpful for your travel needs. Thank you for choosing us for your stay and we hope to serve you again soon.
Thank you for this excellent rating, Jesus!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Salt Lake City Airport! We'd love to host you again someday for yet another unforgettable visit.
Eva, it's wonderful to see that you had a five-star experience at Hyatt Place Salt Lake City Airport! We thank you for choosing us and hope to welcome you back again in the future.
8/10 Good
Flory
Jan 31, 2024
Flory
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Flory, it's wonderful to hear that your stay at Hyatt Place Salt Lake City Airport was to your satisfaction. We are truly committed to providing our guests with an enjoyable experience. We look forward to having you with us again in the future. We value your feedback.
2/10 Terrible
Matt
Jan 30, 2024
Luke warm shower in the morning. No food at the Bistro because “ the truck never showed up”
Matt
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Matt, it's unfortunate to read about your experience. If the expectations regarding shower amenities and restaurant availability were not met, it's certainly something we are looking into. Our teams are dedicated to providing consistent comfort and convenience to all our guests. Your feedback is valuable. We hope for another chance to impress you in the future.
10/10 Excellent
Jeff
Jan 29, 2024
Jeff
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jeff, it's wonderful to know you had an outstanding experience at the Hyatt Place Salt Lake City Airport. We genuinely appreciate your ratings and hope to see you back soon for another fantastic visit!
2/10 Terrible
Robert
Jan 29, 2024
Disliked: Staff & service
Robert
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Robert, it's concerning to notice your rating, and it seems your stay didn't meet your expectations. We'd appreciate the chance to understand more about your experience. Please kindly share specifics of your stay so we may address the issues and improve future visits.
Rich at the front desk is a genuinely kind and thoughtful guy. Enthusiastic. Bright. Professional. Great
JONATHAN
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jonathan, thank you for your kind words about your experience at Hyatt Place Salt Lake City Airport. It's wonderful to hear that Rich made such an impact on your stay with his enthusiasm, professionalism, and genuine kindness. We appreciate your feedback and look forward to welcoming you back on your next trip to Salt Lake City.
4/10 Poor
Paul, DORCHESTER
Traveled with group
Jan 28, 2024
Disliked: Amenities
Overpriced. Terrible shuttle schedule. Dated rooms. No evening bar or restaurant we had to goto another hotel for dinner. Only upside was a good breakfast with fruit yogurt eggs and excellent coffee.
Paul
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Paul, it's disappointing to hear that some elements of your stay fell short of expectations. While it's encouraging to hear that you enjoyed the breakfast and coffee, it seems there were aspects that could be improved. We understand the inconvenience of certain amenities not being available when desired and we're committed to enhancing our guest experience. We also continuously work on property improvements to ensure our rooms meet guest expectations. Thank you for taking the time to share your feedback. We hope to have another opportunity to serve you better in the future.
Thanks for the perfect rating, John!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Salt Lake City Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
Kathryn, thank you for your high rating of Hyatt Place Salt Lake City Airport. We are thrilled you had an enjoyable stay. We look forward to welcoming you back in the future.