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Reviews of The Grand America Hotel

5 out of 5
The Grand America Hotel
555 S Main St, Salt Lake City, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 809 out of 1004 reviews" "
Rating 8 - Good. 118 out of 1004 reviews" "
Rating 6 - Okay. 45 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was top notch. The spa services are amazing and I was really impressed with the massage table. Staff were so friendly and helpful.
Stayed 2 nights in May 2024

4/10 Poor

Yuguo, Dalian

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am on the floor where the pool is on this floor, full of smell when you walk out the elevator, and the noise from the pool facility make you hard to sleep, it doesn’t worth for $440 one night on this floor at all!
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful accomodations
Stayed 5 nights in May 2024
Response from The Grand America Hotel Team on May 9, 2024
Dear Lynn, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from The Grand America Hotel Team on May 6, 2024
Dear Jack, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.

10/10 Excellent

Tyler Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was great
Stayed 1 night in May 2024
Response from The Grand America Hotel Team on May 6, 2024
Dear Tyler, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Liang

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on May 1, 2024
Dear Liang, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from The Grand America Hotel Team on May 1, 2024
Dear Elizabeth, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 26, 2024
Dear Dawn, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

Theresa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Staff, accomodations. Wish there was more dining options. Main lobby use to serve excellent lunch . That is missed
Stayed 2 nights in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Theresa, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Anthony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the executive suite.
Stayed 3 nights in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Anthony, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

8/10 Good

Tina, Belmont

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and grounds are vast and absolutely beautiful. Rooms are large, well appointed, and comfortable. With eating/drinking venues, spa, fitness center, and shopping, our stay was a great experience.
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Tina, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Curtis, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our room and the service at the front desk was very helpful and friendly.
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Larry, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, it is stunning inside and outside. The staff is professional and friendly, the grounds are beautiful. Easy walk to restaurants, the trolley/bus and sight seeing. We will definitely stay here again.
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 19, 2024
Dear Deanna. Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

2/10 Terrible

jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was first put in room #666 which the staff laughed about and said it was a good view room, which was not.. then I asked to be moved to a garden view room and he said no problem.. then moved to a cover of the hotel room with street view and a partial pool bien.. it was a joke to the staff that I didn’t not appreciate for the money we spent there.. disappointed
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Jose, Thank you so much for your feedback. I appreciate your candor and letting us know about your experience. I apologize for the inconvenience. Please reach out to the hotel and request to speak with Chris Erickson, Hotel Manager and I will be happy to personally address our shortcomings during your recent stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service
Great place
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Joe, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Brent

Traveled with family
Beautiful hotel right in the middle of downtown SLC. Clean, well maintained and great customer service
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Brent, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

8/10 Good

Robert, Millcreek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean !!!
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Robert, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

6/10 Okay

Alaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Alaysia, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.

10/10 Excellent

Jennifer Ann, Logan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lives up to it's name, it is indeed Grand. We enjoyed our stay immensely. It was clean, beds were comfortable, the food was delicious. Will definitely be my place to stay.
Stayed 2 nights in Apr 2024
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Jennifer, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 3 nights in Feb 2024
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Erich, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Very grand
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Justin, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Eduardo

Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Eduardo, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the most wonderful hotels in the country.
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Apr 1, 2024
Dear John, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, fun retreat!
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Steven, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

yariv

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. the rooms are large and the hotel is immaculate. lots and easy parking. We had a great time there.
Stayed 3 nights in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Yariv, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Had a large suite on 21st floor.
Stayed 3 nights in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Joseph, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

8/10 Good

Greggory S.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great very comfortable and welcoming. The linens and bed were great too. The only complaint I have is the 60 grit sandpaper that was there passing as toilet paper.
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 19, 2024
Dear Greggory, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff. Magnificent room. Excellent service at spa
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 19, 2024
Dear Jose, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Ardeshir

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel!!
Stayed 3 nights in Mar 2024
Response from The Grand America Hotel Team on Mar 19, 2024
Dear Ardeshir, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 14, 2024
Dear Julia, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Apr 1, 2024
Dear John, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Stephanie, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were beautiful. Some maintenance needs to be completed. The hotel is over 20 years old. The wallpaper is lifting from the seam in the bathroom. The paint is chipping off the trim on the vanity next to the bathtub. Both of the top drawers in the dresser and the night stand were cracked and broken. Caulk in the mirror trim has pulled away and needs to be replaced and the paint touched up. None of this is super obvious individually but together they show a lack of upkeep. The alarm clock has usb ports and electrical outlets. 1/2 of them didn’t work. My phone didn’t charge. On the positive side, the room was amazing. The bed was very comfortable, the linens and blankets were nice. The furniture is beautiful. The bathtub was my very favorite I used it twice. Room service was great! I ordered the Grand Breakfast. It was generously proportioned and nice and hot when I received it. The pitcher of hot chocolate was AMAZING! I don’t know the type of product used but I’ll probably call and ask. It was the best I’ve had. I really felt pampered and relaxed upon leaving. I’d love to return for another stay in the future.
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 4, 2024
Dear Cindy. Thank you for being our guest and for your recent review! We are always delighted to hear from our guests. We are pleased to read that you found your time with us to be a great experience. I look forward to the privilege of welcoming you back to our hotel in the future!

10/10 Excellent

David W

Traveled with family
Liked: Amenities
Great Valet front desk personnel
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 4, 2024
Dear David, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propert is gorgeous. Utilized the spa and indoor pool. Top tier facilities. I hope the doormen and valets are getting paid well, because they added a sense of security around the property.
Stayed 2 nights in Jan 2024
Response from The Grand America Hotel Team on Mar 4, 2024
Dear Amanda, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.

10/10 Excellent

Sharon, Murrieta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Jan 2024
Response from Little America Salt Lake City on Mar 4, 2024
Dear Sharon, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Mar 4, 2024
Dear Jennifer, We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Mary

Stayed 3 nights in Feb 2024
Response from The Grand America Hotel Team on Mar 21, 2024
Dear Mary, Thank you for your feedback. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Michelle,We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities
No outlets in the bathroom. Or anywhere near the coffeemaker, iron or hairdryer
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Christiaan, We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Harrison, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.

10/10 Excellent

Daniel, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The property was clean and well appointed!
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Daniel, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

6/10 Okay

Timothy

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Timothy, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.

10/10 Excellent

Nicole

Liked: Cleanliness
Nothing ro worry about.
Stayed 1 night in Jan 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Nicole, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Stephan, We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Eli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Eli, We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

Chanel

Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 27, 2024
Dear Chanel, We appreciate you taking the time to leave this review and look forward to welcoming you in the future!

10/10 Excellent

William, Rock Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 13, 2024
William, thank you for your review. We appreciate you staying with us and look forward to serving you again in the future!

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel in Salt Lake City
Stayed 1 night in Feb 2024
Response from The Grand America Hotel Team on Feb 13, 2024
Robert, thank you so much for your review. We appreciate you taking the time to leave us one and we look forward to welcoming you back at The Grand.